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2.0 169 Reviews

Aflac Complaints Summary

42 Resolved
127 Unresolved
Our verdict: When using services from Aflac with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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2:55 am EDT
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Aflac not paying disability claims

I purchased disability insurance through aflac through my employer. I was assurred that god forbid anything ever happen to me and i had to be out on disability that this insurance would help me and make up for some of my lost wages. Well, this past january i had a medical emergency that put me out of work for about 4 months. Needless to say i filed my claim with aflac to collect my disability payments and all i did was get the run around. I had to request all of my own medical records from the hospital to prove that this was no a pre - existing condition, this went on for all for months back and forth. Well, finally i recieved a check from them for only 20 days of the 4 months i have been out of work. It took 4 months to get paid for 20 days who knows how long it's going to take to get paid for the entire 4 months i was off of work? Still getting the run around all they do is tell you one lie after another to pass time so that they can hold on to their money as long as they can! I do not recommend anyone investing their hard earned money into this company. Take it from me and the others that have posted their complaints here, they will not be there for you when you need them. But they will be knocking on your door for their premiums every month! The company that i work for has over 200 employees and i have let everyone there know about what they have done to me and incourage them to cancel their policies.

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Shabea
, US
Nov 14, 2015 1:49 am EST

I was in the hospital for a new illness and aflac tell me its pre existing and ut wasn't. Ran all over got the papers they needed still no pat for hispital ambulance or shot term. Aflac us a quack insurance company. I advise everyone not to accept thus run aroun lying company!

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GabrielaCaramelo
Redondo Beach, US
Apr 05, 2011 12:45 am EDT
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I am a teacher and am having a huge problem with AFLAC. They simply refuse to pay for my short term disability. HAs anyone successfully sued AFLAC? I need a good lawyer. I am not going away AFLAC!

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haddy1967
Sandy Hook, US
Oct 11, 2009 9:27 pm EDT

I am going through the same thing, I had 2 seperate surgeries performed with one surgical intervention on April 28th. AFLAC has given me the run around for months, since May 09 also. One surgery was for a pre-existing condition that I was already scheduled to have surgery for. Before the surgery I developed a new non pre-existing issue that also needed surgery. Both surgeons agreed it was in my best interest to do both with one opening then to have me opened twice. When I appealled based on the new issue not being pre-existing they told me to have my surgeon write a letter to that regard and they would approve it. I got the letter, then they wanted something else, this has gone on for months. Each time I prove what they wanted they find something else for me to do. Now they want a doctor to explain something from my surgical notes that they have had since May 25th, now they have a question about that. This has gotten to the point where I feel I am being harassed by AFLAC, I have proven over and over again that the new condition was not pre-existing, letters from doctors, EOB's, c-scan results, meeting with a representative and now they come up with another thing. AFLAC as far as I am concerned is a legalized savings account for a corporation, they dont keep their word and they make everything difficult. I have lost so many hours from work to leave and get letters from doctors, spend hours on the phone and drive all over the place for their newest request. I was out for 4 weeks and my doctor even wrote a letter that I was out that long because of the non pre-existing part of the surgery. Trust me dont spend your hard earned money with this company and their duck, go with a customer caring company like Colonial (aflac's biggest competition), AFLAC is a bunch of quacks !

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clyburn51
Camden, US
Aug 27, 2009 3:40 pm EDT

I've never had a problem with Aflac everytime I ever needed them they helped me okay. I just went out on disability on the 10th of this month and I've already recieved my payments. Sorry anyone else is having problems but they treated me okay.

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4:56 pm EDT
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Aflac refusal to pay on claim

I purchased aflac for the peace of mind that if i ever got sick or injured i would maintain 80% of my income and get some benifits related to the injury or sickness, i managed to get injured and now after a month of run around they are refusing to pay my wage supplement and the surgury benifit, the question is what is a hernia? Is it an accident or an injury? They claim its neither and do not want to pay, why should anyone pay for insurance thaty will not cover them? I am filing a legal claim for all my premiums paid, and the wage and injury benifit, i want to own that f&* (^ duck when i am done, aflac is a scam!

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wantoretire
, US
Nov 13, 2016 4:43 am EST

I sneezed and threw my back out. I had a hard time getting Aflack to settle up for my week of lost wages. I tried to file a complaint with bbb they would not get involved. I contacted the state insurance regulation board and finally got a check. I feel Aflack wants a reputation they don't deserve. I still have a policy with aalack because i feel all insurance companies have the same policy deny, deny, deny until you get a state agency or an attorney involved and force them to pay !

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carrieh
, US
Jul 27, 2016 8:40 pm EDT
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I am a single mom who was diagnosed with a rare, genetic cancer at age 32. I had signed up for AFLAC at work. I ended up having 12 surgeries, being in the hospital for around 5 months, and AFLAC always paid for every single treatment and hospital stay. No hassles. I think some people don't read their policies or take the time to file a proper claim. My experience with this company has always been positive.

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martin32
, US
Apr 25, 2016 2:42 pm EDT
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I have been dealing Aflac for a month know, I have TIA ( mini strokes ) . I had one rep to actually listen to what I had to say, I could hear her tapping her keyboard looking at my information, I was asked to call back Monday . And yet again more paper work and to hear that I had this condition before and my claim probably would be denied. Know I am totally lost . Because I have TIA and this can happen at anytime my claim might be denied. But this was not explain at the time of me purchasing the of the insurance . Call the young lady who sold the insurance and still wanting for her to call me back. Know they had NO PROBLEMING taking their MONEY out m check . But I am getting the FULL RUN AROUND to get paid . That one day stuff they talk is a JOKE and so is that four day . If was not for my husband and mother I don't know what I do . Thanks for letting mr share .

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joy smith
, US
Dec 07, 2015 10:27 am EST

I am reading some of the complaints/reviews it is utterly discussing that some of you think people don't read their policy. I have read and read my policy and nothing has happen. They lie and lie but if they don't get the your payment, its a big problem. How dare anyone pass judgement, just because you got paid without the hassles that others are enduring. It's really bad I had surgery on 08/28/15, yet to receive anything from them. I keep signing the same paperwork over and over. So don't just everyone because you didn't have any problems. You're one of the few that got paid without a fight.

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joleneS
, US
Aug 07, 2015 12:50 pm EDT
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Aflac you are disgusting after reading all of these you are truely a scammer how do you thieves live with your self remember what you did to those poor people when you get bad things happening to your loved ones it's all on your shoulders. You brought it on your self

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aflac the turtle
goodlettsville, US
Feb 22, 2015 7:18 am EST
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Terry wilson/ nashville, tn.
I slipped a disc in my lower back 1/10/15. On 1/15/15 I was taken out of work for 7 days by an orthopedic. I faxed the proper aflac forms then aflac sent by mail a request for my 2013 w2 tax info I faxed my tax return. A week later I called aflac they informed me I faxed the wrong information. No one from aflac bothered to let me know. I faxed my 2013 w2 form on 2/14/15. On 2/20/15 I call aflac they verify they received the 2013 w2 forms. On saturday 2/21/15 I receive a letter 2nd request for 2013 w2 form. The letter was dated 2/11/15 the envelope the letter was mailed in was dated 2/17/15. Ok my point aflac claims to pay most claims in 4 days if it takes them 6 days to get a letter they typed in the mail then there is no way they can pay in 4 days. I used to feel secure having aflac now I'm just scared they will financialy ruin me if I have a serious accident!

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smiller102
Cape Coral, US
Nov 10, 2014 12:27 pm EST

AFLAC is a waste of money! I was diagnosed with a right side ing. hernia in Sept. that happened while I was moving shelving in my garage at home. The problem happened on a sat. went to my dr on Monday (had annual check up that day already). Dr checked and referred me to a surgeon. Had the repair done and had the surgeon submit the claim for me. The claim was denied saying they needed a copy of the chart notes from the first dr, and a diagnosis code showing hernia due to bodily injury. I got the notes from the dr. and asked about the diagnosis code. As per my dr. there is no such code. So I appealed the claim and submitted the notes. The claim was denied again! They tell me it's not in the notes (it was). and there is no proof it was an accident. How are you supposed to prove that? Maybe the duck needs to watch you.. who knows.
As I told them on the phone I do plan on telling my 10, 000 coworkers what a waste of money this plan is.

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LMHERE
Sumter, US
Nov 03, 2014 9:16 pm EST

I have filed 3 accident claims in 3 years, 2 for my husband, 1 fir me. All ER visits. I think if you claim a broken bone or other injury, you have to have gotten treatment and filed claim within 1 year. It cannot be pre-existing. If you're filing for short term disability for childbirth, the policy has to be in effect 9 months. Read, read, read your policy! I have 3, and have read them from cover to cover. Thst way, i know ALL the requirements. If it is a work injury (a hernia from unloading boxes at work is a WORK INJURY, THERE FOR IT IS A WORK COMP ISSUE). not sure if AFLAC pays for work comp. But see it from their viewpoint... you say it was am accident caused at work unloading boxes and you didn't file the REQUIRE REPORTS to the employer, yet you want AFLAC to pay you JUST BECAUSE YOU SAY SO? DUH, i wouldnt be surprised when they didn't pay . wow...

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Stlcu
Saint Louis, US
Dec 15, 2013 7:20 pm EST

I broke my nose in May 2013, was seen in the ER, provided them with the visit note and later ENT note with plan to do surgery. Because an Xray was not done at the time of ER visit, (my nose was obviously broken) they are refusing to pay for facial bone fracture under accident policy. They are asking for a CT. It is too late. I have submitted 4 Dr's notes saying I have a fractured nose!

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MichaelWHurst
Vancouver, US
Oct 10, 2013 11:37 am EDT

My experience with my clients is the opposite, they tell me about all the exciting moments of receiving checks from AFLAC quickly. AFLACT: 70 cents out of every dollar AFLAC is paid out. My suggestion is have your agent contact AFLAC to find out what the proper documentation is needed. Or call AFLAC direct at 1-800-go-aflac

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12:49 am EDT
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Aflac crap customer service & require social security number on everything

First of all this company hires the stupidest females anywhere. They kept asking for my social security number even after I quoted a few HIPPA Laws. Then the long delays in paying my claims. They want the receipt, description of my medicine and bank statement showing I paid for it. I hate this company and the idiots that work there. It's a waste of time. Better off finding another company that offers similar service. I plan to file a complaint with the H.S. Department of Health & Human Services http://www.hhs.gov/ocr/privacy/psa/complaint/index.html I suggest others do the same.

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Cat128
Myrtle beach, US
Mar 29, 2013 2:42 pm EDT

Aflac doesn't cover prescriptions. HIPPA doesn't cover anything about social security numbers. It's only about how your medical information is handled. Aflac wouldn't ask for your bank statement to show you bought medicine because it is not a covered benefit. So what is this about? It doesn't make sense. Sorry.

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7:14 pm EST
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Aflac want to cancel policy

To whom it may concern, i would like to cancel my policy. I am not making the hours, and i nedd my money. I heard that i had too wait until july. I dont want the services anymore. I have apply for something with my parents back home in neworleans. Please stop taking the money out of my check. My name is lisa augustine. I work for ac oils convient stores. I have been trying too call, but no one will return my call. I feel like you all can take my money every week, but you cant call me. Please cancel my policy. [protected]

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jackieBorton
, US
Feb 17, 2013 4:19 pm EST

I have been trying yo get Aflac to STOP taking money out of my check since July2012 my husband passed away and they are still charging me so I decided to just cancel curbing open season the are still stealing my money and have not answered calls paid me my money back I'm going to take their ### to court because this has been going on 7 months.Just ridiculous for a company to be able to STEAL people money and get away with it

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ppldisap20
, US
Feb 11, 2010 9:42 pm EST

the person above is correct your company can only make a change request unless your in open enrollment period...

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froggyjaws
Mineral, US
Mar 16, 2009 12:33 pm EDT

Contact your agent... you can get the info from your boss. Because of tax laws, your aflac policy is not supposed to be cancelled mid plan year unless you leave the company. Your boss can authorize it to be ok for you to cancel but you both would need to talk to your agent about that.

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12:27 pm EDT
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Aflac - not paying / incompetence

I have had a heart attack and severe stroke. I have tried to collect on my aflac insurance policy for almost 2 months. All i keep getting is the run around. Like they need additional information all the time and keep putting this claim off. Even the hospital said there is not anymore medical records to be sent. They have sent aflac everything they possibly...

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4:41 am EDT
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Aflac bad service!

An AFLAC agent gave a presentation at my wife's place of employment a while back, and after the meeting, she approached him about purchasing insurance to cover lost income due to maternity leave. Co-workers had signed up for similar benefits, and had been satisfied with the service, so my wife was interested in signing up, as we were about to start trying to have our first child. They visited about this for some time, and she made it clear that the lost income was what she was interested in protecting during maternity leave. She signed up for what she believed were these particular benefits.

After some time (the 10 month period stated in the policies is not an issue) she became pregnant. I reviewed her materials and found documentation concerning (1) A Voluntary Indemnity Plan, which is a hospital confinement indemnity policy; and (2) A Personal Sickness Indemnity Plan, which is also a hospital confinement sickness indemnity policy; and (3) A Personal Disability Income Protector, which is a short-term disability insurance policy.

As I was reviewing the documents, my heart sank when I looked at the receipt. The agent checked the first two, the Voluntary Indemnity Plan and the Personal Sickness Indemnity Plan. Basically, these are the same policy with a little less benefits for one than the other. However, the language is exactly the same. Some benefits are provided regarding pregnancy, it appears, but not the one thing that was the key to us, which was her income. Long story short: The agent seemingly checked the wrong box and signed us up for the wrong policy that began with the word 'Personal.'

I have read a few of the reports on here, and I have no evidence of wrongdoing at the moment. I think it's just a foul up by the agent. Otherwise, it would make no sense for my wife to basically take out two of the precise same policies. Anyone had any luck in such a situation? Although I think it is fairly clear what was intended, and the premiums are virtually the same, I do not necessarily anticipate AFLAC just doing the right thing and applying our premiums to the policy that we really intended to purchase. The results will be a resulting serious economic hardship that we thought we were doing our best to avoid.

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Ms.Taylor118
, US
Oct 04, 2017 12:24 pm EDT
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I agree with the complaints. Insurers are contacting company and were fed up with the improper handling of claims process.

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Aflacdefamedme
Atlanta, US
Jun 09, 2009 10:36 pm EDT

I worked for Aflac for 4 years. I was a National Convention qaulifier amongst many other fancy awards.
I had to quit this company because the way we were enrolling people for a large account I had was unethical.
When I left the company, they people in my upline apparently defamed my name and made up lies to make themselves look better. What a shame. These people were teaching us how to do this type of enrollment and then had the nuts to say the oddest things about me when I decided to walk away from their scam. The client called me up to tell me what they said.
We are currently sending our complaints and seeking top notch representation.
Aflacs main attorney is trying to swindle his way out of the defamation part by stating State and Regional coordinators are independent contractors...but we all know that isnt the 100% truth. Aflac appoints these folks to leadership roles and tells them to soley represent Aflac. Then these individuals are to go down to our accounts and take them over when we leave. Then they go and destroy an agents name? they cost me a job because of the crazy things they said.
We are going to the department of insurance and are considering making signs and marching outside since Aflac did not want to take responsibility for the damage they caused.
good luck folks- stay away from this company. It is a strange pyramid.

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Anna
,
Sep 02, 2008 8:39 pm EDT

I am alarmed that folks would freely post complaints without contating the company directly allowing them the opportunity to address discrepancies. I believe it is simply too easy to bad mouth companies without offering them the opportunity to correct the core issue.

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CHARLIE WHARTON
,
Apr 22, 2008 9:44 am EDT

I got a denial leter saying my claim was not covered by an accident.It was not submitted for an accident, was supposed to be for perventative health care which you have been covering.And i am very unhappay with your service on other employee at my co.that has not been paid promptly.
I would appreciate if someone would take care of this problem
charlie wharton
killingsworth pest control inc.
3 chestnut ave se
fort walton bch. fl.

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Doug Jones
,
Apr 22, 2008 7:00 am EDT

I am a licensed Insurance agent and have seen this problem over and over again by Aflac agents. I know I was contracted with them for about 2 months before I cancelled my agreement with them.
You absolutely have a claim against the agent. That is why we as insurance agents carry errors and ommissions insurance. It is like malpractice insurance. If we make a mistake you the policy holder do not have to suffer for it.

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lewisroy
Norfolk, US
Apr 04, 2008 1:59 pm EDT
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I have problem with them and will not have anything to do with them I an in norfokl VA
and at one time call about a policy and no one ever return my call I gust one they rip you they do not talk to any more
Thant my 2 cent worth

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12:00 am EDT
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Aflac - refuse to pay on covered claim

I purchased aflac through my company with the understanding if i become disabled i would be paid 80% of my income. I was recently put on bedrest by my doctor. Im unable to work and can not support my family. Aflac has denied my covered claim after losing paperwork and sitting on my claim for over a month. This company is a fraud. The lie and give others a...

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12:00 am EST

Aflac double billing

Aflac has received not only payments from my checks at work, but also claimed these payments weren't made though checks were cashed. So I paid the bill they sent in the mail. They still claim they haven't received this check. So now I have paid for 9 months of Aflac and they just stonewall me when I try to contact them.

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tracy hubbard
rosedale, US
May 25, 2009 9:35 am EDT

over charged on policy, removed children whom were over the age requirement. the billing charge was not lowered. i had to go to my work and have the right charge presented. never was reimbusrt for the previous months. could not get thecustermer service rep. to understand the owed me from july to december of 2009. approx. $23.00 per bi-weekly six months worth of back pay. which is approx. $256.00.

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lovie2000
, US
Feb 03, 2009 8:53 pm EST

The company that I work for, allowed AFLAC to come in and offer coverage to their employess and a group rate which is suppose to be a lower rate than it would as an individual plan. what happens is the payroll dept. deducts your fees however you set it up. Mine is on a weekly deduction for example. AFLAC bills and sends the invoice once a month to the company, it is the companies responsiblity to send the payments to AFLAC to pay the monthly premiums.

If bills are sent to you from AFLAC, you can bet your bottom dollar that the company for which you work is deducting these fees, but are not sending in the money that they they are taking from your pay check.

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Amina.r.saiyed
,
Nov 30, 2008 7:50 pm EST

tata.aig.life.inshurance.policy.about my husband.reply soon.

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Anna
,
Sep 02, 2008 8:33 pm EDT

As an Aflac employee for 10 plus years working daily with billing issues, if your employer were forwarding your payroll deductions in a timely manner, you would not be billed at home. We offer an extended time for these premiums to be remitted prior to contacting policyholders. Our contacting you directly is aimed at protecting our policyholders.

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Matika Marin
,
Jan 17, 2008 5:47 pm EST

i had a problem like that too...but my company was lying to me...i asked for a copy of all the payments that was sent and guess what...my policies were not being paid on time from my company...i was wondering why i was getting bills at home if i pay from my check at work. ask aflac to send you a copy of your payment history they are really good about trying to please us customers...and the customer service are really friendly...i hope this helps.

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Aflac aflac doesn't want to pay!

I took out an AFLAC Intensve Care policy in March 06. The effective date of coverage was April 1, 2006. I actually took the policy because my mother had coverage and it was a wonderful help when she had cancer. In Oct 06, my husband had a heart attack and was in the hospital for 9 days. According to the policy, we are due a per day reimbursement the sub-acute room (8 days),reimbursement for the ambulance and for one day of intensive care. I faxed the claim on Nov. 10. Every single day I am told the claim will be processed that day & they have everything needed for the claim. I can't tell you how many times they have requested new documentation, a couple of times they've asked for the same info twice. Half the time, they deny receiving the paperwork, even though I have the fax confirmation sheet. I always re-fax immediately. I was told AFLAC had a 5-7 day turn around. We are over three weeks now. I have asked every day this week to speak with a supervisor, only to be given reasons why I can't. Reasons range from "I'm in management" to "We don't have per se supervisors" to "I will talk to you and relay your concerns to the appropriate person". Today when I told the customer service rep that this delay was unacceptable, I was told that it was considered "suspicious" that I took out the policy in March and now my husband has Coronary Heart Disease. She said heart disease does not have a sudden onset and he "must have rec'd prior treatment". When I asked if it would help for the primary doctor to send a statement to them attesting to the truthfulness of the claim, I was told that the auditors would really consider that suspicious if I started sending in unsolicited documentation. It was also implied that I have called too frequently this week! Hmm, perhaps that could be because my husband has been out of work for 7 weeks now and will not be released to return for several more? I should add that all of the agents are very friendly and polite. A couple of them have offered to call me back if there are more requests for documentation. Of course, none of them have actually done so. I have to call the next day to find out what the new paperwork is for the day.
It is unethical for a company to solicite business, offer coverage, acccept premiums, then when a claim is made, to imply to the policy holder that they are considered to be a liar and a cheat because a claim was made too soon in AFALC's opinion. Even though the hospitalization occured 7 1/2 months after the effective date of coverage.

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SandraBal
Kissimmee, US
Jul 26, 2023 9:55 pm EDT
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I would like to know when will configuration be done. When will the portal be working properly? When will the provider be getting paid for the service that was done? When will we be seeing the correct reimbursement?

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Scamflac
, US
Nov 10, 2019 7:28 pm EST

Had a heart attack, after faxing hundreds of documents and getting false information every time i call. I dont think ill ever get anything from them.dysfunctional customer service never has any answers . Im done, i give up! They got my money and bent me over lying cheating and stealing their way out of a claim, buyer beware, aflac is a scam...

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scammed9
, US
Nov 04, 2018 8:52 am EST
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Aflac agent tells my wife who just found out pregnancy with home test agent tells wife to sign up for insurance and that she would be paid & others have been paid as long as she hasn't gone to DR yet. when claim was filed, agent tells wife sorry must be covered for 10 months. agent lied to get wife to signup & get commission! need to find lawyer

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Mia J Vitale Saputo
, US
Sep 19, 2018 2:24 pm EDT

Aflac needs to get their [censored] together and the representatives all to be on the same page its a constant [censored] show dealing with this company...this is my second claim that i have had issues with...they are very negligent with customer paperwork

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Aflacdeadbeat
, US
Aug 20, 2018 3:27 pm EDT

Have filed a claim smart claim 3weeks ago. Got hit by a car during work and broke back and leg
Still waiting. No money. The agent did absolutely nothing. Victoria barek

Liars is what they are. Gonna file a suit. False advertising

Aflac
Aflac
Columbus, US
Oct 22, 2018 2:48 pm EDT

Hi Aflacdeadbeat,
I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like for our Contact Center to look into your concerns.

Please email us at aflacservice@aflac.com so we can assist you with your concerns. When you email us, please include the following in the subject line of your email: Aflacdeadbeat complaintsboard.com October 22, 2018.

Aflac policyholders should provide at least two of the following: Address, Claim number, Claim Check number, Date of Birth, or Name of Employer.
Thank you,
Aflac Phyllis

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Gabrielle Sherman
, US
Aug 20, 2018 8:13 pm EDT

I submitted a claim to aflac for being in the hospital and they won't pay the admission benef bec they say it has already been paid which is not true. I was in the hospital for something different than before and they're saying its the same condition but it's not. They always try to deny my claims.

Aflac
Aflac
Columbus, US
Oct 22, 2018 2:40 pm EDT

Hi Gabrielle, I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like for our Contact Center to look into your concerns.

Please email us at aflacservice@aflac.com so we can assist you with your concerns. When you email us, please include the following in the subject line of your email: Gabrielle Sherman complaintsboard.com August 20, 2018.

Aflac policyholders should provide at least two of the following: Address, Claim number, Claim Check number, Date of Birth, or Name of Employer.
Thank you,
Aflac Phyllis

K
K
Kie Riggs
, US
Aug 15, 2018 7:57 am EDT

Aflac auditors are refusing to pay my claim. I have been submitting the SAME information since day one for any claim that I file and all of a sudden the information is not valid. They've processed every other claim with the information that I've obtained from my provider, which is the same information that was submitted. I need answers!

Aflac
Aflac
Columbus, US
Oct 22, 2018 2:54 pm EDT
Replying to comment of Kie Riggs

Hi Kie Riggs,
I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like for our Contact Center to look into your concerns.

Please ask your wife to email us at aflacservice@aflac.com so we can assist her with her concerns. When you email us, please include the following in the subject line of your email: Aflacdeadbeat complaintsboard.com October 22, 2018.

Aflac policyholders should provide at least two of the following: Address, Claim number, Claim Check number, Date of Birth, or Name of Employer.
Thank you,
Aflac Phyllis

S
S
shey lessley
, US
Aug 15, 2018 8:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

my wife was denied all coverage, and she was dropped after her cancer consultation, with her cancer policy...after her cancer surgery her short term disability was denied after missing work for 8 weeks

Aflac
Aflac
Columbus, US
Oct 22, 2018 2:57 pm EDT

Hi,
I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like for our Contact Center to look into your concerns.

Please ask your wife to email us at aflacservice@aflac.com so we can assist her with her concerns. When you email us, please include the following in the subject line of your email: Aflac-Lackof coverage https://www.complaintsboard.com August 15, 2018.

Aflac policyholders should provide at least two of the following: Address, Claim number, Claim Check number, Date of Birth, or Name of Employer.
Thank you,
Aflac Phyllis

F
F
FrancisMcGlitterbomb
, US
May 06, 2018 10:50 am EDT

Why is AFLAC long term care so popular in Japan?

L
L
Lulou
Safety Harbor, US
Sep 23, 2009 11:10 pm EDT

Total disrespect thru the entire 3 interviews, never called back on time, never followed up with me and only pay thru PAYPAL so they can easily put an immediate hold on all your money immediately. Stay away...OR Good Luck!

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