Aeromexico / helen pulcini - am762+am7 - bogota >london
Dear customer service team,
My name is helen pulcini. I've been flying from bogotá to london on the 14th/15th of november.
My confirmation number was ubwtmu.
As you will verify, I have been charged for 2 additional baggages 310usd in addition to the 45usd I previously paid through your website for 1 of them.
Furthermore i've been charged 86usd for 5kg overweight on my 4 suitcases. The weight of each suitcase was kg 23, 6 - kg 24, 6 - kg 24, 8 - kg 25, 1.
According to your baggage policies for trips between europe and south america I understood the following: charges for additional checked bags for the first and second piece additional to your allowance, *50 usd each at the airport or *40 usd each if purchased in advance.
Overweight bags from 26 to 45 kg, 15 usd per kg.
I hope I can count on your support to resolve this issue.
Eagerly awaiting your reply,
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