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Advance Auto Parts / warranty scam/ poor customer service

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Contact information:
Advance Auto parts
1246 Kaufmann
I purchased a muffler from advance auto parts (AAP) and installed it myself on the same day. I noticed that it did not fit right so assumed it was the wrong part, I am not a muffler guy so how could I know? AAP told me that it was the correct part so I took the muffler to a muffler shop to see if they could make it fit. The muffler shop told me that they could not fix it because it was damaged beyond repair and was clearly a factory defect. I took this information back to AAP and they refused to honor the lifetime warranty. Needless to say that I will never shop at AAP again. I advise readers to do the same.


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D  27th of May, 2009 by 
Agree Disagree -3 Votes
what an idiot, i bet you would return dirty diapers to wal-mart too, you are also part of the economic problems. when your going to repair something yourself, be sure you can do the repair and also that you know what your doing on the repair. I would have laughed at you if i was working at that place.
D  27th of Aug, 2009 by 
Agree Disagree -1 Votes
I don't know how you could not see a damaged beyond repair coming out of the box. My bet is you banged the crap out of and than took to the shop. An Second if I was your muffler shop guy I would tell you that it also caused damage to the converter and rest of the tail pipe. I mean come on. People like you cause more problems for good hard working people and there managers.
A  6th of Dec, 2009 by 
Agree Disagree +1 Votes
I purchase and alternator from Advance Auto Parts with life time warranty 3 1/2 years ago. Alternator has gone bad so it was taken out and i have taken to Advance Auto Parts ware it was purchase from Store 04920. They said it did not come from there store. It had only one label on it the reman bar code. This was my third Alternator from this store! now it does not show in there data base system for there data base only goes back 2 year. how i know this for i been shopping in the store for 5 years and i ask the parts man when was the first time i shop there he said 2/26/08.. I said what! I been coming here for more then 5 years and my phone has not change for more then 8 years! WHAT A SCAM!!! How can you offer life time warranty if you Data Base only goes back 2 years?!!!
A  21st of Jan, 2010 by 
Agree Disagree +3 Votes
I purchased an a/c compressor from Advance Auto Parts, took to an repair shop for install where ASE Mechanic installed it, found out it was bad, and Advance's corporate office blamed me, the mechanic and everything they could think of not to refund for a/c repair. Would never go there again.
A  8th of Feb, 2010 by 
Agree Disagree 0 Votes
Advance Auto Scam
For all you Do it Yourself mechanic, you need to know that Advance Auto at 403 N. Mattis, Champaign IL. 61821, store number 06572, refused to honor there lifetime warrant on there parts. I purchase some brake pads and paid extra for the life time warrant and when I needed new brake pads I was told by the manage that I shouldn’t expect to get new pads when they wear out. My advice to anyone that want parts for there auto is to shop at a place that will abide by there warranties.

A.J. Champaign, IL
N  1st of Sep, 2010 by 
Agree Disagree +1 Votes
You guys are a bunch of illiterate high school drop outs, can't you read the receipts that you get with your purchases, dumbasses? Advance Auto does not offer anything with a lifetime warranty, just a LIMITED LIFETIME WARRANTY. But, then again I can't blame you, what with marrying your sisters and gang raping goats, it's gotta be hard for the busy ignoramus on the go to pay attention to anything else. How did you make it out of the test tubes! How can you expect to return a mangled piece of s*** and get your money back, JACKASS! You probably wear flip flops and socks don't you.People like you make me wanna throw up, as a matter a fact, give me your parent's trailer address so I could slap them!
N  30th of Dec, 2010 by 
Agree Disagree -2 Votes
One thing - Advance does not sell a lifetime warranty.
Everyone thinks "Hey the brake pads/shoes are limited lifetime warranty! Now after X number of years I should new parts."
The database is now at 2 years if you want accuracy on warranties do this. Scan the recp'ts into your computer keep them backed up you can print them out if need be. This is called responsibility!
N  4th of Jan, 2011 by 
Agree Disagree 0 Votes
Tried to buy a remanned pump they tried to sell me a used one, also tried to sell me a used puller with stripped bolts & also bought a brand new timing tensioner and it collapsed and fried to whole engine!!!Tried to tell them about it got the run around!!! also brake pads failed after 4 months!!! dont be [censor]ed start going to napa, autozone, china, hong kong, anywhere but advance they will screw you the best they can!!! dont listen to me try it for yourself!!! good luck now!!!
I will be posting this throughout the internet at least 15 times each day until their business is wiped out!!!
A  14th of Jan, 2011 by 
Agree Disagree +1 Votes
sears jensen beach, fl i bought a pair of monroe air shocks life time warranty supposed to be life time warranty they claim not to know any thing a bout the warranty strange sears love TOO SCREW THE HECK OUT OF PEOPLE ANY BODY ELSE HAVE THIS KIND OF PROBLEM HAPPY NEW YEAR TO ALL
N  20th of Sep, 2011 by 
Agree Disagree +1 Votes
Advance auto allowed me to have a warrenty transfered to me after my old mechanic was no longer in business...I had ilderton dodge pick up a new motor and install it in my truck.( the old one was bad)...I have been waiting several weeks for a reimbursement check for the work done under the warrenty. I was called on 9/16 and told that they had the check but that they would only pay it to my ex mechanic because he had not come in and signed papers to say he is no longer in business. They had me call him to see if he would sign the check over to me and he refuses. His excuss is he will have to pay taxes. Apparently he is still in business and refuses to sign paper work to that effect.. Now ADvance auto says Im not the warrenty holder and they wont pay me. Due to this fact they have allowed my warrenty to be voided because someone other than the warrenty holder has done the work...I think they are holding me responsibly for an internal problem. So far they are not helping me..I need help
N  7th of Jun, 2013 by 
Agree Disagree +1 Votes
I bought some AAP best brake pads three years ago, and the receipt stated they had a limited lifetime warranty. Well, needless to say, they wore out in three years, but when I took my receipt to get new ones, I was told the part numbers didn't match, so I must have bought them for a different car. The guy checked the system, and all the records of my purchases prior to 2012 had been purged. I thought it was a pretty neat scam to offer a limited lifetime warranty to entice purchasers, purge past records, and change the part numbers as well. I just bought some new brake shoes, because three years wear ain't that bad and just laughed it off. Anyone buying parts from AAP and expecting them to honor a limited lifetime warranty should shop elsewhere. After all, everything wears out eventually.
N  20th of Oct, 2013 by 
Agree Disagree +2 Votes
Battery died I went to replace it with my recit I was told sorry its not in our system I have the frikin recit THATS ###.
N  26th of Dec, 2013 by 
Agree Disagree +1 Votes
Took a 3 yo alternator that took a ### with limited/lifetime warranty back to Advance. Screen came up blank on the comp. Did not honor warranty. Just recently took back a palladium starter a little over 3 yo. Again, comp. screen came up blank and even though it said limited/lifetime right on receipt, they would not honor. Do not pay extra for this warranty, it's just a scam. I had a 7 yo limited/lifetime alternator from Autozone go bad and they replaced it, no questions asked. I also once had an Advance worker accuse me of stealing a part from a pulley puller I rented from them. He said a bearing was missing that went between the two shell halves. I tried to explain to this idiot that once the two shell halves are placed over the pulley hub nothing else could possibly fit in between and if he knew how the thing worked he would know that. He still would not return my deposit. I finally told him to call another Advance store "pick any one" and asked them to count the no. of pieces in the kit, if it was short 1 piece I would leave and he could keep my money. He didn't do that but instead had a little pow wow with some girl in the corner of the store. He went to the register came back and threw my money on the counter and told me never to come back. He was mad because he was a dumb ### and I got over on him.
Napa & Autozone are the better choices.
N  12th of Jan, 2014 by 
Agree Disagree +1 Votes
Limited Lifetime is a Oxymoron and is not honored for most of their parts at Advance Auto Parts.. If you truly want a Lifetime Warranty go to Autozone, I have taken back shocks that went bad 14 years ago and Autozone honored it.
A  11th of Aug, 2017 by 
Agree Disagree +1 Votes
Advance Auto is the worst of all the retail auto parts stores. They do NOT honor their limited lifetime warranties. My Carquest fuel pump, with a lifetime limited warranty, is just one example of their shady business practices. They are a scam racket organization and I would highly recommend everyone file a complaint with the BBB and their State Attorney General's Office, Consumer Affairs Division, like I did.

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Advance Auto Parts / E-Advance Logo Advance Auto Parts / E-Advance
Customer Service
Store Support Center, 5008 Airport Road
United States - 24012
+1 877 238 2623
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