Adobe Systems / Horrible customer service

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I asked them to cancel my account and called them twice to make sure that everything went well and my account was really deleted.
But after 4 days I noticed they charged me for membership. I contacted them and talked to probably 5 or 6 people. This stupid conversation took one and a half hour, but the issue wasn't resolved. How can this be possible?
What's so hard to refund my money, if I can prove that my account was canceled and I have all the emails? I want my money back.

Nov 17, 2017

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