W3 Solutions
reviews and complaints

I purchased Samsung French door fridge from CAS OTTAWA with a 4 year warranty with W3 Solutions. In 2022, when I had the fridge for about 16 months, the freezer kept thawing out. W3 referred inspection and repair to a local appliance repair company. They were prompt and tried various repairs, but the problem kept recurring - new motherboard, new fan, etc. In May 2023 same problem. Then on July 15, 2023, same problem freezer thawing. I sent photos to W3. They referred problem to same appliance repair co. who said they have visited three times and there is nothing more they can do. The warranty has a lemon clause - after 3 separate occasions for same component, it requires a 4th repair - it qualifies for replacement. I sent 9 emails and countless phone calls. Just got run around. Only one phone number given but responders say claims adjudicators do not answer phone calls or emails. No response from any ajudicator. Telephone answering service can do nothing but send another email. No one knows who is in charge.

I have a Bosch dishwasher under warranty which started malfunctioning on May 31st. Called them immediately and they said technician will contact me within three days. The technician showed up after 15 days took one look at the dishwasher suggested I run a cycle with vinegar. I told him that didn’t work and he said he would put it in his report. Since then radio silence. No communication. I’ve called ia multiple times and followed up on email. Nothing apart from general responses without addressing the issue. Today is August 1 st. No resolution. A terrible customer service experience. I will never buy any warranty products issued by these fraudulent companies IA and W3

Created a claim on july 10th about a refrigerator issue, LG cannot able to repair it and they asked to contact extended warranty that is w3. serviceplan.ca is handling the case and i see no response to the emails or calls. Very disappointed with the service i bought for the extended warranty. Worst part is there is no way to escalate it to higher authorities. The claim advisors are unresponsive. They should know how to live without refrigerator for weeks.

We had a service tech come to the house the middle of May to determine the cause of our washer malfunction. He diagnosed 2 possible issues and placed an order for the parts. After that, silence. I contacted the company W3 outsourced the repair to and they have no repair techs available till June 22nd even though they have received the parts. Unacceptable. We are a family and will have been living without a washing machine for 5 weeks by June 22nd. Contacted W3 today to escalate. I think the washer may already be destroyed as it has had water trapped inside it for weeks and the smell is overwhelming. This whole extended warranty process has been frustrating and stressful. We require W3 to determine a different repair service with immediate availability to rectify this situation now.

We found our fridge not cooling and we filed a complain claim: [protected] on March 22th, 2023. A technician from Trans Global came to see it on Tuesday March 28, 2023 and said he has ordered the parts need to fix it and will give us a call once parts are received. All the grocery items gone bad and we had to throw everything. We didn't hear anything for a week. After following up with Trans Global we got to know that W3 Solutions has not approved the request for the parts. We called W3 and heard that they haven't received it. After a week of wait this is what we got. Somehow we got it approved by following up with W3. April 27, 2023 we called W3 twice and they hung up the phone without speaking with us. Today it's April 30, 2023, more than a month and we are still waiting to hear and getting the fridge fixed but don't know how long would be the wait. Since than we are managing with as little groceries as possible and buying it every other day. Having hard time managing without a Refrigerator. Not any of the companies informing us when to expect to get it done. We have to call them all the time because we are in trouble not them. If the parts are not available or it is taking time, the fridge needs to be replaced at the earliest.

In 08/20 I purchased an LG fridge from Teppermans, The door was scratched upon delivery and replaced. The door never fit right after that. Upon contacting W3 a repairman was sent out. He said it could not be fixed. W3 told me the fridge would be replaced, I had to keep calling them as they were not providing the new fridge, Finally they sent an email telling me that they have examined the claim and refused to replace the fridge.

So I was stuck with the fridge. Now on March 04 2023 it has broken down. They sent a repairman out Today on March 28th 2023. He could not fix it. So I waited 5 days to be told he could not fix it today and would have to talk to W3 to find out if they want to replace it or have him dig deeper to find out what's wrong with it. He said in order to find out what wrong he might have to but the fridge open inside with an acetylene torch to find out what's wrong. I am still without a fridge with no idea what's going on. He told me to call W3 in 24 hours. Seems like I'm going down a rabbit hole again.

Should I buy a new fridge? I'm thinking that if I don't, then I am going to be without one for some time. And to think I thought an extended warranty would be a good idea

Bought a fridge from CAS on March 7th, 2021, not even 2 years old, it stopped cooling on March 5th, 2023. Made a claim on March 5th, 2023 and have been getting the run-a-around ever since. A tech has not even been out to see what the issue is. Kevin leaves a message saying to contact LG to order a compressor! What?

Did that and LG says they need an authorization code from W3 to send someone out.

It has been 3 weeks and still no one has done anything! My husband needs life saving meds that need to be stored in a fridge.

Every time I call W3 they tell me my claim has been dispatched. How many times does a claim need dispatching?

Just recently, I find out that Premier Appliance is a service company and they too are waiting on authorization from Kevin to send out a tech yet Kevin is telling me to reach out to LG? What is going on?

This issue has been going on for way way to long and someone needs to resolve this!

Purchased appliances from CAS two years ago. The range display and oven portion (electrical) went out while baking. Had purchased an extended warranty and called last Tuesday Nov 9 2022 to have it serviced. On Saturday received an email, (not a phone call) indicating a technician would be coming over on Dec 9 2022! to assess the issue. Are you kidding me? A month later? Why am I paying for a warranty. Called service company back, they said call W3. Runaround. Completely unacceptable service. Stay miles away. I'll be asking CAS for a refund.

Our dryer malfunctioned almost four weeks ago. While running, the lint basket came out, clothing going into and getting stuck in the venting of the machine and breaking the basket. The machines are 1.5 yrs old.

Informed w3 immediately. They never sent anyone to assess it. They continue denying the claim, saying user error, cosmetic, wear&tear… ignoring emails, not returning calls etc.

Electrolux has confirmed this should be covered and is a malfunction. Store purchased from agrees.

I’ve internally escalated, spoken with a lawyer, had the store step in to also get ignored…. Filed a legal complaint and suggest others do the same.

I have opened a ticket on Thursday 18 August 2022, and till today I haven't recieved any support.

The fridge is damaged and it took your company over a week and yet you are not responding.

I have called your support again earlier this week and they have advised me to call another 3rd party support company and follow up!

What is going with my ticket?

Tel : [protected]

From: Brenda Coulombe

9 second St Wallaceburg

Ontario, Canada N8A2T8

[protected]

I contact them for 7 months and I get the same thing Chris say the same as Kevin and Marco says the same as Chris there just beating around the bush I contacted the Cafe manufacture I spoke with the manager and he said they did not speak with transglobal about my appliance and that they need to hold up to there warranty my stove does not keep its temperature and shuts off, the sparks flying across the room were not address. When they came they did not even know how to touch the buttons so I ask have you ever worked on a café stove before they said they never seen one before so that tells me there not qualified the guy gets on his phone to google to see how to even push the botton and operate my stove.

I was not happy as I paid $4,700 for my stove so I would want someone qualified for them to touch my very expensive stove I asked for someone else I was told that w3 solutions has another company that services appliances no one was willing to provide me with that company instead I get stone walled with lies that they contacted the manufacture and were told my stove is working normal .I contacted the café manufacture spoke to the manager and he said that they need to repair my stove as that is where the warranty is from and to stand by there contract. That the stove does need repair. I have saved most phone call conversations and all emails as they are attached below along with my response . I Called Bruce a appliance repair guy he has retired but knows the stove very well and said it’s the control panel I spoke to Kevin from ACDC Appliances he is in Florida Both men came up with the same solution Control panel I paid for the warranty therefore it should be honored. I should not have to pay for another appliance repair person when I have paid W3soulitions to repair my stove. I had also asked in writing not to be contacted on May 5 as my baby brothers funeral was that day you will see my emails below and yes they contacted me anyway that day read what they said to me.

I contacted Trans global( Jan.12, Jan 14, Jan24, Jan26, Jan , Feb24, Feb 25, March 9, March 16, April 1, April18, May1, May2, June 2, June 13, June 15.) How much more do I need to do before I get my stove fixed?

Claims - Customer Service

Claim [protected] - GE Gas Range (E-Mail ID:[protected]

Claims - Customer Service

To:[protected]@yahoo.com Thu, Jun 2 at 3:15 p.m.

Hello Brenda, please read further down you will then see my responses

We have reviewed your claim for your gas range and we found out that the technician did not find any fault with the unit. The unit is functioning as designed by the manufacturer. Transglobal Service has reported the following:

“Tech supervisor confirmed he has spoken to the tech The tech has attended and tested the unit. It is operating normally. Tech contacted manufacturer tech support. Manufacturer tech support confirmed the techs findings, the unit is operating normally and recommended the customer download the app (Smart HQ app) to make software updates. The customer was advised of this and is rejecting the techs assessment as well as the manufacturer tech support assessment and recommendation"

You are welcome to make contact with your preferred service provider. If you do not have one, we can suggest contacting the manufacturer who may be able to assist you.

Once the appliance has been assessed we ask that you kindly reply with the technician’s diagnosis for review and approval. All warrantable cost related to the service call and repair will be reimbursed in the form of a mailed cheque.

If you have any questions, please feel free to reply to this email.

Regards,

W3solutions.ca

**If you have any of the following symptoms; Fever, cough, flu or cold like symptoms, please advise your assigned provider.**

Mario C.

Billingual Team iA Dealer Services Ancillary Products

WGI Service Plan Division, a wholly owned subsidiary of iA Financial Group

P: [protected] F: [protected]

[protected]@serviceplan.ca

Show Original Message

Send BRENDA’S REPLY

Brenda Busy

To:Claims - Customer Service

Cc:kitchener.[protected]@bbb-email.org Wed, Jun 15 at 5:16 p.m.

We have reviewed your claim for your gas range and we found out that the technician did not find any fault with the unit. The unit is functioning as designed by the manufacturer.:(sparks flying across room is normal?)AND THE STOVE IS TO SHOOT SPARKS 10 T0 15 FEET?

“Tech supervisor confirmed he has spoken to the tech The tech has attended and tested the unit. It is operating normally.( sparks flying across room is normal?)AND THE STOVE IS TO SHOOT SPARKS 10 T0 15 FEET?)

Tech contacted manufacturer tech support. Manufacturer tech support confirmed the techs findings, The unit is operating “normally “ and recommended the customer download the app (Smart HQ app) to make software updates. Is the app going to stop sparks flying across the room? AND ITS NORMAL TO GET UP TO TEMPERATURE AND SHUT OFF UNTIL FOOD IS COLD AND THEN TURN BACK ON AND TAKES HOURS TO COOK A ROAST THAT WAS TO COOK IN 45 MINUTES BUT TAKE 4 HOUR. NOW Lets look at the app it for updates and for use to turn your stove on from your phone I HAVE THE APP ON MY PHONE! IT Will not NOT FIX THE SPARKS or the stove not keeping it temperature.THEY DID NOT ADDRESS THE problem! They were looking on their phones to see how to work the buttons on the stove , REALLY!

I asked them have you ever worked on a Café stove before they both said they never seen one and never worked on one so why did you send them to my home I need someone qualified and who actually has a GAS LICIENCE! and knows the expensive Café stove.

The customer was advised of this and is rejecting the techs assessment as well as the manufacturer tech support assessment and recommendation .You say it working NORMAL I called the manufacture and "NO I HAVE NOT REJECTED THE REPAIRS as well the technicians REFUSED TO wait and see that the stove DOES NOT keep its temperature they said they had no time to do that. I offered to put a very small pizza in the oven to show them it does not cook it was for 12 minutes and they REFUSED to wait and see that it does not cook, come on 12 minutes really, that’s all they had to do is wait 12 minutes.. As for the sparks what did the manufacture say about that?You did not even address it!

You are welcome to make contact with your preferred service provider. If you do not have one, we can suggest contacting the manufacturer who may be able to assist you.

Once the appliance has been assessed we ask that you kindly reply with the technician’s diagnosis for review and approval? I paid for extended warrantee from you people.

All warrantable cost related to the service call and repair will be reimbursed in the form of a mailed cheque. Only after your approval (which may or may NOT HAPPEN) and I have already put my MONEY out to pay another appliance technician again I paid for extended warranty you have not honored!

If you have any questions, please feel free to reply to this email.

Regards,

W3solutions.ca

**If you have any of the following symptoms; Fever, cough, flu or cold like symptoms, please advise your assigned provider.**

Mario C.

Billingual Team Lead

iA Dealer Services Ancillary Products

WGI Service Plan Division, a wholly owned subsidiary of iA Financial Group

P: [protected] F: [protected]

[protected]@serviceplan.ca

Claim [protected] - GE Gas Range (E-Mail ID:[protected]

Yahoo/Drafts

Claims - Customer Service

To:[protected]@yahoo.com

Mon, Jun 13 at 5:47 p.m.

Hello Brenda,

We have been informed that you had a second opinion for your gas range. Can you please submit the technician’s report?

After talking to Transglobal Service, they have advised that they do not have any other technician in the area.

Once we receive it, we will be able to determine how we can assist you.

Regards,

W3solutions.ca

**If you have any of the following symptoms; Fever, cough, flu or cold like symptoms, please advise your assigned provider.**

Mario C.

Billingual Team Lead

iA Dealer Services Ancillary Products

WGI Service Plan Division, a wholly owned subsidiary of iA Financial Group

P: [protected] F: [protected]

[protected]@serviceplan.ca

BRENDA’S REPLY

Brenda Busy

Are kidding me I was to get a CALL from Chris I am sick and tired of the run around you people ARE GIVING ME. Please CAll me [protected] so I can explain . CHRIS was to call me .I DID NOT PAY for a technician to come to my house I called BRUCE and I called KEVIN both have been in business over 35 years they said from there experience from dealing with a cafe stove its the control panel the heat goes up to temperature then shuts off and then goes up to temperature and shuts off then goes up to temperature and shuts off heat goes up to temperature then shuts heat goes up to temperature then shuts ...DO you get my point it take hours to cook one thing it can also cause (food poisoning )being a chef you( need to call me ! AS Resheda at [protected] had requested you to do so you are not going to dance around this any more this has been going on from January with you people dancing and beating around the bush for months now .This stove was never repaired it shot SPARKS across the room 10 to 15 ft it also has a gas smell that is dangerous you people have to fix this stove and please call me [protected]

Mon, Jun 13 at 6:21 p.m.

Tue, May 24 at 1:19 p.m.

Claims - Customer Service

To:'Brenda Busy'

Tue, May 24 at 2:35 p.m.

Hello Brenda,

Thank you for the email.

I fear that there is some confusion here.

I am not going to call you to reschedule a service call, as this is not within my power. I called and left a voicemail on May 5th advising you to not call back What part on May 5th did you not understand I had asked NOT TO BE CONTACTED ON THAT DAY as it was my brother funeral ! but you called any way what part did you not understand about not calling on May 5th? I advised you of that , to interact via email, as you have yelled at the staff here and we will not tolerate this any further. All my phone calls are recorded if you call tell you people your wrong and talking stern that is not yelling if I was to yell you would know it

I am sorry for your loss, but your personal life does not dictate our role in this situation, which is to assist in facilitating service whenever possible and reviewed the technician’s report.( Are you for real I ask for not to contact me on may 5th I at my baby brothers funeral and you only let the phone ring 2 rings and not answer when I picked up I look at the name and you people called me your very disturbing people with no compassion with no regard for me asking not to be contacted on may 5th )

If you have any concerns with the service provided by Transglobal Service, we can direct you to dealufwith the product manufacturer directly.

Regards,

W3solutions.ca

Chris S

Bilingual Team Lead / Service Network Coordinator

WGI Service Plan. a wholly owned subsidiary of iA Financial Group

P: [protected]

[protected]@Serviceplan.ca

Brenda Busy

To:Claims - Customer Service Tue, May 24 at 1:19 p.m.

Please set another time for repair I requested someone other then transglolal Resheida Customer care superviser said it was going to be another service other then trans globa anlto contact the Walker group.You had scheduled it on my brothers furneral May 5 as I asked it to not be on that day and not to be contacted that day ..as well my Birthday May 9 I just buried my baby brother Died from getting covid VACINE.

Chris was to call me and he called me on that day of furneral two ring and hund up Chris never called back. I was to Talk to Chris by phone please take the time to call me back [protected] Brenda

Show original message

reschedule please (E-Mail ID:1690392)4Yahoo/Inbox

Claims - Customer Service

To:[protected]@yahoo.com

Sun, May 1 at 12:09 p.m.

Dear Client,

The following email is a confirmation of receipt. Please note the E-Mail ID in the subject line. Should you have the need to contact us again on this issue, please reference this number: 1690392.

Show original message

Customer Service

________________________________________

Chère/Cher Client(e),

Merci de nous avoir contacté. SVP veuillez noter le numéro (E-Mail ID:1690392) de référence indiqué à la ligne "sujet" et l'utiliser lors de communications futures.

Merci,

Service à la Clientèle

Claims - Customer Service

To:'Brenda Busy' Mon, May 2 at 12:52 p.m.

Hello Brenda,

Please review the previously sent response for this inquiry.

Thank you,

W3solutions.ca



Chris S

Bilingual Team Lead / Service Network Coordinator

WGI Service Plan. a wholly owned subsidiary of iA Financial Group

P: [protected]

[protected]@Serviceplan.ca

Show original message

Hello Brenda,

This email was intercepted (not meant to be replied to).

Please follow the instructions listed below to reschedule your service date as needed.

Thank you,

W3solutions.ca



Chris S

WGI Service Plan. a wholly owned subsidiary of iA Financial Group

P: [protected]

[protected]@Serviceplan.ca

-

To:[protected]@Serviceplan.ca Sun, May 1 at 12:09 p.m.

claim [protected]

You have me booked for may 9th my Brother funeral is on the 5th and my Birthday is on the 9th so please re-book that date.I had also requested to speak to upper management as no one has called yet and not talking about an adjuster I waited all two days for the call and no one called me as I was told 24 hours Thank you

Brenda Coulombe [protected]

________________________________________

• Claims - Customer Service

From: Brenda Busy

Sent: April 24, 2022 1:08 AM

To: IA-DP-WGI-Claims-group3

Subject: Re: Important Repair update - Claim [protected] (E-Mail ID:1687936)

MAY THE 9 IS MY birthdays and we are doing my baby brothers Funeral HE DIED FROM GETTING THE VACCINE ,May 9 will have to be changed .

Please do not send the same people you did before .it was noted on my file that the person HAS to have worked on a GAS Cafe stove before.!

On Friday, April 22, 2022, 05:47:50 p.m. EDT, Claims - Customer Service wrote:

Your dispatch confirmation

Hello,

Thank you for contacting us!

We understand that being without the use of your appliances is an inconvenience. We have dispatched a service call for your gas range to Transglobal Service.

Below, you will find the relevant information regarding your service with us, please keep this email for reference, as it holds the contact points of your different inquiries.

Claim number: [protected]

Service company: Transglobal Service

Transglobal’s service ticket: 9959692

Scheduled service date (first availability): Your appointment window has been scheduled for [protected]:00-16:00 with TGS MIS APPL11 (Kevin A).

Should you have any need to reschedule, please access : https://transglobalservice.com/ > My Service Status

Should you have any concerns with the repair (including scheduling, parts status, and repair related questions), please contact the service technician or go to: FileaClaim.ca to request assistance.

For any questions, unrelated to the repair but linked to the protection plan, feel free to email us at: [protected]@serviceplan.ca making sure to input your plan number : [protected] in the subject of the email and we will endeavor to answer your questions as quickly as possible.

Kind Regards,

Customer Service Team

IA ServicePlan Division

WGI Service Plan. a wholly owned subsidiary of iA Financial Group

P: [protected]

FileaClaim.ca

Tue, May 24 at 1:19 p.m.

Brenda Busy

Please set another time for repair I requested someone other then transglolal Resheida Customer care superviser said it was going to be another service other then trans globa and to contact the Walker group.You had scheduled it on my brothers furneral May 5 as I asked it to not d be on that and to be contacted that day ..as well my Birthday May 9 I just barried my baby brother Died from getting covid VACINE. Chris was to call me and he called me on that day of furneral two ring and hung up Chris never called back. I was to Talk to Chris by phone please take the time to call me back [protected] Brenda

Tue, May 24 at 1:19 p.m.

Claims - Customer Service

To:'Brenda Busy'

Tue, May 24 at 2:35 p.m.

Hello Brenda,

Thank you for the email.

I fear that there is some confusion here.

I am not going to call you to reschedule a service call, as this is not within my power. I called and left a voicemail on May 5th advising you to not call back What part on May 5th did you not understand I had asked NOT TO BE CONTACTED ON THAT DAY as it was my brother funeral ! but you called any way what part did you not understand about not calling on May 5th? I advised you of that , to interact via email, as you have yelled at the staff here and we will not tolerate this any further.

I am sorry for your loss, but your personal life does not dictate our role in this situation, which is to assist in facilitating service whenever possible and reviewed the technician’s report.

If you have any concerns with the service provided by Transglobal Service, we can direct you to deal with the product manufacturer directly.

Regards,

W3solutions.ca

Chris S

Bilingual Team Lead / Service Network Coordinator

WGI Service Plan. a wholly owned subsidiary of iA Financial Group

P: [protected]

[protected]@Serviceplan.ca

Fri, Feb 25 at 3:07 p.m.

Hello,

As per GE you have to download the SmartHQ application to make the software update needed.

Have a good day and an excellent week-end.

W3solutions.ca

Kevin V.

Adjudicateur de réclamations Billingue

Produits auxiliaires de iA Dealer Services

WGI Sevice Plan Division, une filiale à part entière de iA Financial Group

P: [protected] F: [protected]

W: www.fileaclaim.ca

[protected]@serviceplan.ca

________________________________________

Reply Claim [protected] GE Gas Stove (Double) (E-Mail ID:1655996)

System

To:[protected]@yahoo.com

Wed, Jan 12 at 1:49 p.m.

Thank you very much for submitting your claim. We will endeavour to resolve your issues as quickly as possible. Please make note of the following claim number as it should be referenced should you need to contact us regarding this issue.

Claim Number: [[protected]]

Customer Service

The Walker Group of Companies | www.thewalkergroup.ca

Diamond Kote | WGI Manufacturing | W3 Solutions

T: 1.866.913.1350 F : 604.922.9758

E: [protected]@serviceplan.ca

Merci d'avoir soumis votre réclamation. Nous oeuvrons à résoudre votre problème dans les plus bref délais possible. Veuillez s.v.p. prendre note du numéro de réclamation ci-joint car il vous sera nécessaire lors de communications futures au sujet de votre réclamation.

Numéro de réclamation: [[protected]]

Service à la clientèle

The Walker Group of Companies | www.thewalkergroup.ca

Diamond Kote | WGI Manufacturing | W3 Solutions

T: 1.866.913.1350 F : 604.922.9758

E: [protected]@serviceplan.ca

Send

Claim [protected] GE Gas Stove (Double) (E-Mail ID:1655996)

Claims - Customer Service

To:[protected]@yahoo.com

Fri, Jan 14 at 1:23 p.m.

Hello,

Thank you for taking the time to contact us.

We’ve created and scheduled an appointment with Transglobal Service [protected]) for your range GE.

Event: 9317496

Scheduled Service: January, 24th

Please note that the service technician will contact you the morning of the appointment or the evening the day before.

Should you have any need to reschedule, please access : https://transglobalservice.com/ > My Service Status

This portal will also provide you all the available information on your repair,

such as the parts availability and their date of arrival.

If you are having difficulties contacting the servicer, please reply to this email and we will be happy to assist.

We also ask that during the service call that the adult present wears a face mask and practices social distancing with the service technician.

Once W3 or the technician has confirmed that any required parts have been approved for order please allow a minimum of three weeks for the parts to arrive.

Regards,

W3solutions.ca

**If you have any of the following symptoms; Fever, cough, flu or cold like symptoms or if you have travelled outside of Canada or have been in contact with someone who has traveled outside of Canada within the last 14 days please advise your assigned provider.**

Kevin V.

Bilingual Claims Adjudicator

iA Dealer Services Auxillary Products

WGI Sevice Plan Division, a wholly owned subsidiary of iA Financial Group

P: [protected] F: [protected]

W: www.fileaclaim.ca

[protected]@serviceplan.ca

Claims - Customer Service

[protected]@serviceplan.ca

[protected]

+ Add to contacts

•

Send

•

• Customer Service

To:[protected]@yahoo.com

Mon, Jan 24 at 4:49 p.m.

Hi Brenda,

Thank you for reaching out to us. We will follow up with Transglobal and get back to you shortly.

Regards,



Customer Service Team

IA ServicePlan Division

WGI Service Plan. a wholly owned subsidiary of iA Financial Group

P: [protected]

FileaClaim.ca

Two years ago we purchased a washer from Canadian Appliance Source. At the time of purchase (May, 2019) we were offered an extended warranty with W3 Solutions for $650 plus tax. We purchased the warranty for an extra peace of mind. To our dismay, this decision has caused us more grief than anything else. Our washer broke early November 2021. We called right to file a claim with W3Solutions. They sent a technician about a week later and since then we have had zero advancement in terms of a resolution. We follow up on a weekly basis and every week we are told that the part is on order. Further more, W3 Solutions keeps referring us to a third party technician that they have hired to fix our washer. When we challenge and ask them to work with the technician on our behalf since we purchased the service through them they tell us they have nothing to do with it and that we need to follow-up with the technicians. We follow - up with the Technicians on a weekly basis and they tell us that the part is on order and that the Manufacturer (Samsung) will not provide an Estimated Time if Arrival (ETA). We then followed up directly with Samsung who offered to speak to the technicians and give them an ETA on the part but the technicians tell us that Samsung need to send them a request for the part name in order for them to send the information. We asked the technicians to give us the part name and they also refused and said its not part of the process. So today, 4 months later, I called W3 Solutions to look for a remedy or an idea on how to move forward and they have provided me with no information. I asked for my call to be escalated and an adjudicator named "Chris S" hung up on me. At this point I'm feeling like we may have been scammed. I see there are numerous complaints on the better Business Bureau as well as a ton of negative reviews on this company.

One hinge on my oven door is starting to act up. I contacted W3 Solutions and they immediately hand the ball to a claims company. Claims adjuster says the part is a wear and tear item. Pretty much the entire stove/oven is wear and tear. I guess that means nothing will be covered unless it is claimed within the first week of having the appliance.

Lesson here is to never buy extended warranty from warranty companies. How else do they stay in business? They pay a commission to the sales guys (in this case Canadian Appliance Source), they pocket the rest. And when you claim, they pay the claims adjuster if they can successfully shut you down and not pay for anything. Or in many cases, drag it out until you give up and just buy a new appliance.

I purchased warranty for my fridge directly from Whirlpool/Frigidaire and they were prompt in sending me a part and a technician to change out the part...even when it could be considered a wear and tear item.

Been having problems with our fridge for over 8 years, filed multiple claims only to keep having technicians come out replace a part that will end up with same/new problem a few months later. At times we had the fridge completely nonfunctional, food spoiled, unable to stock the fridge and they took over two weeks to repair and denied us reimbursement for spoiled food.
Last claim has been ongoing since JUNE 2021, a technician came out once, did nothing and said a part will be ordered (AGAIN) ..our fridge has been leaking water on and off since then. Emails have been going back and forth requesting this issue to be resolved, I've requested escalation to a manager and have not been responded to…the message is "we're contacting whirlpool and waiting for a response" NO phone number is available to contact anyone, it gives you instructions to go online..

Just absolutely ridiculous that we purchase an extended warranty to have a peace of mind and get the hassle instead… If I purchase warranty through W3Solutions that's who should Fix the problem

If you want to have your appliances covered DO NOT BUY WARRANTY FROM W3 Solutions

Hi,
I am contacting you today to further a complaint about a company, W3 Solutions in regards to a refrigeration repair. I have been waiting almost 4 months for a part for my fridge that is no longer working. Their policy clearly states that if they cannot fix it, they will replace it. I talked to a manager by the name of Chris, and he was extremely rude, yelling at me and telling me to shush and that he was not going to do anything because he didn't have to. He did not want to hear out the customer, did not empathize or even consider what we had to say. He ended the call by hanging up on us. This customer service experience was horrible, and has made us feel not supported to a company we have paid to be there for us in need in regards to our appliances. We have children, we have wasted so much food which has resulted in it being in the garbage. Every week we throw out food because it has gone bad. We have been doing his for 3 months, now going on 4 months. We have no other fridge to store food in, and we are extremely stressed with the service that has taken place. We want a resolution to this. We are struggling with buying groceries for our family. If the company does state we can get a new fridge, then that's what we want and need. Thank you.

The filter of the ventilation fan kept falling down. Warranty # is 208028971079. I called and submit a claim (Claim # 51824986). Service guy came on Aug 19, 2021 and took a look and took some photos. He even broke the plastic piece further. He said he will go back and write a report. I have not heard any further so I follow up with a call on Aug 30. The lady on the phone told me someone will call me in 2 business days. No one called so I called on Sep 7. Lady on the phone gave the same answer and said someone will contact me within 2 business days. Still no response so called on Sep 17. Same response that someone will get back to me in 2 business days. Today is Sep 27, have to call again as no one called me. Again, the only response is they are still waiting for a response and someone will reach out to me in 2-3 business days.

I expect such a filter can easily be replaced. Even if you send me by mail or drop off at my doorstep, I can replace the broken filter myself. I do not understand why it takes so long and no update at all.

We purchased side by side Whirlpool Fridge and Freezer from Canadian Appliance Source on February of 2020 and as recommended by a sales person we purchased 4 year extended warranty from The W3Solution (Plan # [protected]). My husband and I wanted to make sure our family is not without the fridge if something goes wrong.
Exactly 18 months after, first week of August of 2021, our fridge stops cooling. We contacted W3Solutions (thew3solution.com) and explained the situation to people who obviously didn't care. Our nightmare started; with temperatures up to 40C, we had to throw all the food in the garbage (I am talking about all the food from our fridge).
The W3 Solution representative (Sandra B. as a Claim Adjudicator) was not communicating at all with us, not answering our calls and E-mails after the service they sent (JC Service Solutions) diagnosed a leak in the fridge. They needed a part to see where is leak coming from (on back order) to be able to replace the part or diagnoise that the problem is not fixable. We asked for a loner fridge, so we can live normally, but were told that W3 Solution is not doing that. We tried to explain to many representative we are calling almost on a daily basis that we are spending lots of money because we have to buy single packages of butter, milk, meat etc. and cannot continue to live like that. They didn't care. I would never recommend buying extended warranty from The W3Solution, for us it would be cheaper to buy a new fridge.
Whirlpool didn't help us either because they made a lemon and should take a responsibility to replacing it.

I have purchased 4 year extended protection warranty from W3solutions for my built-in Microwave Oven (BOSCH) purchased at Canadian Appliances. The magnetron had burnt whereby the technician mentioned in his report that the Microwave oven would have to be replaced due to a scratch caused by the burnt magnetron. The company is now quoting the statement "It was reported by the service technician that there was scratch in /on the appliance that would cause the magnetron or any other component to spark. This scratch is not a loss occurred that is covered by the protection plan, as it is considered a breakage/physical damage (regardless of the cause)." I kept on explaining to them that the major component of the microwave had burnt out. They simply did not listen and accusing the customer as the responsible for the damage so that they apply this clause to avoid repair or replacement.
Spoke to the technician and he told me that the scratch was caused by the burning of the Magnetron and the replacement of the microwave is the recommended solution. W3Solutions keeps on responding that the insurance claim is rejected due to deterioration of the product or part. I asked for detailed meaning of deterioration, and they cannot and have not provided an answer.