June 2020 my dishwasher gave an error code and leaked water into my kitchen, so I called it in for warranty
The tech came and did not see the code when he turned it back on so he left, the next day it started coding again. So we called it back in, the same tech came back and realized when he was there the 1st time he hadn't turned the water on and that's why he didn't get the error code the 1st time. He ordered parts.
Some time late July he came back and repaired the dishwasher. A few cycles later, it coded again.
I put in another claim. Got an email saying parts were being ordered and should be within 10 days. This was the beginning of August.
By the end of August I hadnt had a tech come and when I contacted them they said the work had already been completed. After some back and forth I finally got another tech to come out and install a new door (the supposed fix to the leaking and code). Within a week the dishwasher leaked and code again!!
I put in another claim and also voiced that I wanted a new machine. This was months of having a broken machine and extensive damage to my kitchen. They told me to contact my insurance company for the damages, and they were going to continue to try and repair.
Beginning of September a fix, and then days later a leak and code. Another claim was put in and again I voiced my discontent and I was told to get lost and they will continue to repair. A couple weeks later fix and then code.
October now, still don't have a dishwasher a repair and then it codes again. Damaging my cabinets to the point that I have had to remove the bottom section from it being warped and bubbled.
Weeks after that the same thing...a seal is replaced. Leak code error still going off. Machine still broken.
Another repair, the most recent, December 9th. The repairman claims he knows up from down and that he is requesting a new machine. Not only is it broken but all the foam around the machine is wet, and has now been sitting for months.
This has been going on for almost 8 months. It is now January 2021 and I still don't have a working machine. I emailed Jan 4th asking for resolve. The repair service (transglobal) contacted me first and said that parts were ordered Jan 4th, the same day I emailed, and that it would be another 2 weeks for anything to happen. W3 has told me to leave them alone and contact Samsung if I have a problem.
I am a new mom that already has enough to juggle, let alone chasing down repair companies, warranty services, doing dishes and bottles (which i can't do when the baby is sleeping cause of the loud sound). So I have to cook, clean, create counterpart, watch kids, call companies...its literally what I paid for. A warranty. I have now gone 1/4 of my warranty without a working machine or a service provider that is actively and effectively responding to my claim.
I have even tried to evoke the 'lemon policy' which gets you a new machine when 4 warrantable claims have been made. At this point I have more than that, and that doesn't count the claims that don't get seen. Since sometimes a repairman will visit a couple times without needing a new claim since they see a new problem and then come back.
3 different techs have come to see the appliance and all 3 have not been able to fix the problem. I need a new dishwasher