Active.com / Hidden charges
I clearly didn't read all the details, so this is my fault, but just in case you sign up for a race using Active.com, watch out for the hidden charge for their Free membership of $59.95 a year . I signed up for a race, paid the fee through active.com, then 30 days later was billed for an extra $59.95. I called the number on my credit card. The recording states, "if you are calling a about a $59.95 membership charge, push...", so apparently plenty of people have called in on this. The customer service rep who helped me took the charge off of my card ( I hope he did, I'll have to check next month's bill), and explained that I must have "accidentally" clicked the wrong button when signing up for my race. He sent me a copy of the web page where I would have done this. To be honest with you, I do remember this page, but didn't read the last bit about the annual charge. I got sucked in by the words Discounts and FREE. Here's what the page said:
Just click YES at the bottom of this page to claim your FREE gift from Active.com for registering online for the 2009 Cranberry Trifest.
Two $5.00 Discounts on your next online registration with Active.com
One $10.00 Discount off next year's registration to 2009 Cranberry Trifest on Active.com
FREE 30 day trial of ActiveAdvantage
Claim your $20 in Active.com discounts and start saving with your FREE ActiveAdvantage trial membership.
Enter your email address here:
Verify your email here:
Yes! I want my FREE $20 discounts and my FREE ActiveAdvantage offer.By confirming my email address and clicking YES, I'm indicating that I've read and agree to the offer details and authorize Active.com to automatically transfer my name, address, and credit card information to the Active Network, Inc. for membership processing.
OFFER DETAILS: Start your FREE 30 day trial with our compliments. If you decide not to continue your ActiveAdvantage membership, simply call us at [protected], x2 to cancel during your trial. Otherwise, we'll automatically extend your ActiveAdvantage member benefits for a full year for just $4.99 a month, billed annually, and renew them each year upon expiration at the then-current fee, billed to your first available registered credit card. Your credit card will not be charged during your free trial period.
You are always protected by our Money Back Guarantee! If you are ever dissatisfied during your trial or thereafter, simply call us to cancel your membership and you'll receive a pro-rata refund of the annual fee, no questions asked.
Click here for full details on your FREE $20.00 gift.
Apparently I did receive another email from active.com asking if I still wanted to keep the membership, before they charged my credit card. However, it looks like my SPAM blocker got rid of it (I can just see the title of the email and not what was in the email.) Anyway, the gentleman who helped me at active.com was nice and kept reassuring me that "this was not a scam." Maybe not, but I hope my race organizers choose a different registration provider next year.
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