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1.3 15 Reviews

Access Bank Complaints Summary

1 Resolved
14 Unresolved
Our verdict: If considering services from Access Bank with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Access Bank reviews & complaints 15

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Newest Access Bank reviews & complaints

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10:19 am EST
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Access Bank Poor Service

I have been scammed of N1, 500 by Access Bank. Access Bank charged me N1, 500 for Token Activation since 16 November 2021 and I understand that this should take minutes but as at today 22 November 2021 I have not received the token neither has my supposedly account manager, Chukwuemeka, responded to my email.

I have been deprived of the use of my bank account for over two years by Access Bank and have spent thousands of Naira trying to regain control of my bank account but it seems that Access Bank is determined to prevent me from using my bank account.

Desired outcome: The provide me the Token which they have charged for and compensate me for the costs I have incurred in trying to gain full access to my account

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11:26 pm EST
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Access Bank POS

A total sum of 49, 457.20 Naira was deducted from my Access Bank account through POS that I know nothing about. The transaction details are as follows:-
Debit
Amt:NGN49, 475.10 Dr
Acc:079******053
Desc:POS/WEB PMT [protected] [protected] 00DE
Time:03/11/2020 @01:32:25
Avail Bal:NGN8, 605.13
Total Bal:NGN8, 605.

Thanks so much.

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6:45 pm EDT
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Access Bank banking service international

I have been trying to speak to one of your staff called Enoch in lafia branch over 3 months now to get my account fixed properly for it to enable me to make use of my account properly but he keeps on giving me a different excuses that is not helpful to me does it mean that once one is not around within the country that you access bank don't seems to take their issues serious or what I don't really know what is wrong with your ways of banking in Nigeria but I guess you people are too poor to be called a bank nor bank with . Because of your ways of interacting to your customers outside the country, if you can't give proper attentions to your customers outside Nigeria 🇳🇬 den I see no reason why you should be called a bank.

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12:57 pm EDT

Access Bank mobile top up from my diamond mobile app not credited

Good day my name is Emiabata David, with the account number : [protected]. I write to express my dissatisfaction about your mobile app service, did a mobile topup of N1, 000 transfer from my account yesterday (2nd- sept- 2019) and up till this moment the mobile number as not been credited.
The mobile number is this : [protected] (Airtel)
Description : 1556DB1567440197583452073/BILL PAY-MBPP(Airtel)/[protected]

And I want you to know that my account as already being debited.

I can be reached on ([protected]@gmail.com)

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1:07 pm EDT
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Access Bank arbitrary charges on alleged unpaid cheque

At about 12:30pm on Wednesday, 31st July, 2019, one Mr. Chudubem called me and introduced himself as my relationship manager while seeking confirmation of a #2m cheque I ssued to a business partner. After I challenged him of having received a debit alert to same, why seeking late confirmation as we concluded in my affirmation. Amazingly, I received a debit alert of #20, 000 for uncleared cheque and another credit of #20m at about 5:38pm, same day. On the next day, I reported to the nearest Alausa branch and after explaining myself, they absolved the branch from the transaction but on my insistence reported to the acclaimed relationship manager. Mr Chudubem later called me and after making myself clear to him, he pleaded to get back to me. He did called and pleaded the the Cheque bearer should go represent the cheque which I rejected seeking the refund of my debited #20, 000. He however assured that the transaction will go through if only the cheque it represented, alas, after representation, Mr. Chudubem was requesting to credit my account with same #20, 000 as I disagreed on the basis of that wasn't our agreement and another #20, 000 debited including #1, 000 on each of the both transactions.

I, therefore called on the refund of my sum of #42, 000, please.

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6:58 am EDT
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Access Bank personal

My name is Ekejiuba Clara chimechefulem([protected], [protected]), I am a beta friend at the above mentioned address. I got married in November last year 2018 and my husband is based in calabar. I requested for transfer in April 2019 which the branch manager in the person of Illiya-mammam Jennifer Imade did nothing about and on July 19th 2019 I went on leave and came to calabar. While in calabar I called our ASM in person of Edwin Ameh and he asked me to get the contact of the ASM here in calabar which I did. As I 6wa6s doing this I also called my BM instead of her helping me, she put memo on my account saying that I absconded from duty. It's don't know if this is the right channel but I want my complaints to be heard.

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Update by Torkwase
Aug 05, 2019 12:29 pm EDT

I had to leave the job because of her. I would like the bank to monitor her closely because I am not the only one she has rendered jobless and also remove the memo from my account because I never absconded from duty but I was in calabar struggling and ensuring that the transfer or relocation works.

Update by Torkwase
Aug 05, 2019 8:47 am EDT

I called her on several occasions and also went to her office pleading with her concerning my transfer but she gave deaf ears to them. She doesn't care about anyone just herself. She is very wicked.

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3:49 am EDT

Access Bank access bank account number

My Account name is Obi Victor Onyeka.
Branch is Gumi market Kaduna.
Please I can't remember my account number and I also want to know if it is still functional, because I haven't used it since I traveled abroad. I live in Vietnam now. Please you can reach me with the email address registered with the account ( [protected]@yahoo).
I await your urgent response

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8:09 am EST

Access Bank Transfer back to my account

Hi my name is Shirley Littler I live in the UK I made a transfer to a Mr Stanley Obinna Okafor in lekki Lagos I've since found out it's a possible scam I've connected the branch and the police they said the account had been frozen I've asked them to return the funds I sent £950 I've been emailing for days I'm in touch with the police but the bank said it's personal and the police will sort it please can you help me I've had very little information what's happening my email is [protected]@hotmail.com can someone get back to me asap contact number +[protected]

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3:21 pm EST

Access Bank I want to verify on my account; how is to get connected to customers

Dear sir pls I hve been using access bank in nigeria before I move down to egypt just want to verify if my account is till runing and to knw how much I hve in it. Am also hve a problem to check my bvn number, and here there is no access bank to save. When I was in nigeria I use to receive alert if I received or debt money but ever since am here in cairo hve not send moni but, one day I try to send money to it's one day but I didn't receive alert at all and I still hve d number I use to receive alert here with me pls I don't knw how u can help me to solve dese problem am hve

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Rasaq distiny Amusat
, NG
Apr 16, 2020 4:48 pm EDT

My bank transfer limit is 50000 and some one credit me with 75000 and I can't withdraw please

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2:47 pm EST

Access Bank mobile short code transfer

J made transfer of 4000 at about 9:20pm to this account number [protected], I got a message that the transaction failed on my phone and my money has been deducted, the owner of the above stated account denied seeing an alert. How do I get a revert of my money or better still it should be credited to this account number [protected], I will be gratefulness if this Id attended to promptly. Thanks in anticipation of a swift response.

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1:46 am EDT
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Access Bank about my payment

I made a payment of 5yrs drivers licence on Friday 20/10/2018. they debited me 10450without serving me. First d payment is unsuccessful and they reversed d money immediately after some minutes I had tried again they debited me and d payment is unsuccessful. now is more than 3days they did not reversed my money. Pls I need ur assistance. I need to reverse my 10450pls

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12:33 am EDT

Access Bank I was debited without a corresponding credit entry

IDear sir,

I did a transfer to Diamond Bank the second time and my account was debited as the transaction was not successful.

This is beneficiary's details :
Romota Sanni Omowunmi
Diamond Bank
[protected]
N10, 000

However, this transaction was reversed and I treated Te second time yet I was debited as transaction failed.

Kindly assist with reversal as this transaction is urgent.

Thank you

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8:15 am EDT
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Access Bank account debited in an attempt to recharge airtime but not credited to my phone number it happened twice #200 on each attempt...

Account debited in an attempt to recharge airtime but not credited to my phone number it happened twice #200 on each attempt

Customers name: Ekunniyi Funke Folashade

Phone number: [protected]

Bank a/c : [protected]

Bank: Access bank

Amount: #400

Payment mode: VTU

Date: 17/4/2018

Time: 12:20 and 12:25

Reference number: [protected] and [protected]

Branch : Tanke Ilorin.

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3:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Access Bank message on skype

A new scam getting to your skype inbox. It says about business proposal.

The Message seems to be like this:

micheal john:
Dear Friend,
My name is Micheal JOHN, I am the senior auditor of ACCESS BANK (UK) LIMITED, London, United Kingdom. I saw your contact during my private search here on Skype and I have a deep believe that you will be very honest, committed and capable of assisting me in this business venture.

It is based on this that I am contacting you to stand as the beneficiary to a late client of the bank so that the total sum of £5, 000, 000.00 (Five Million pounds) will be released and paid to you as the beneficiary to the deceased.

At the end of this transaction.. We will share the money like this, 55% for me and 45% for you.
I believe in equality that is why I want us to share the money 55%/45%.

I will provide you with all the necessary information, documents and proof to legally back up the claim from the different offices concerned for the smooth transfer of the fund to any of your bank accounts as the true beneficiary. If this proposal satisfies you, please get back to me with the following information:

FULL NAMES:...
TELEPHONE:...
MOBILE NUMBERS:...
ADDRESS:...
AGE:...
SCANNED COPY OF PASSPORT
OCCUPATION:...

I anticipate your urgent response to enable us proceed further.

Yours Faithfully,
Micheal John
PLEASE REPLY TO MY PRIVATE EMAIL: ([protected]@gmail.com)

or Like this:

Dear friend,

I am Micheal John, Managing partner with ACCESS BANK LONDON, UNITED KINGDOM. I saw your contact during my private search on Skype and I have a deep believe that you will be very honest, committed and capable of assisting me in this deal.

It is based on this that I am contacting you to stand as the beneficiary to a late customer from your Country who bears your similar name so that the total sum of £5, 000, 000.00 (Five Million Pounds) will be released and paid to you as the beneficiary to the deceased.

At the end of this transaction you shall have 45% of the total inheritance and I shall take 55%. I will provide you with all the necessary information, documents and proof to legally back up the claim from the different offices concerned for the smooth transfer of the fund to any of your accounts as the true beneficiary.

If this proposal satisfies you, please get back to me with the following information:

FULL NAMES, TELEPHONE/FAX, MOBILE NUMBERS, ADDRESS, AGE / SEX, PASSPORT and OCCUPATION.

I anticipate your urgent response to enable us proceed further.

Yours Faithfully,
Dr. Micheal John
Email: [protected]@gmail.com

Don't add this and don't reply to this. This people are trying to Play fool and try get your money. Also they will hack your bank account

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abdulazeem ismail
, NG
Sep 18, 2018 8:49 pm EDT

i made the transfer, it wasn't successful but the fund was deducted.
31/08/2017 [protected].
i want a refund or repair. i precisely dont want this kind of incidence to happen again. thank you

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Olaewe Seyi
, US
Sep 19, 2018 5:18 am EDT

If opening balance of -5, 310.76 and break down for my monthly payment on loan was 18, 736.30 and 1, 363.10 which debit is now 25, 410.16 please am not owing any 25, 410.16 as debit.

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Salihu Babangida Kalumbu
, NG
Sep 18, 2018 6:23 am EDT
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I used my access bank ATM card to withdraw 20, 000 from First Bank ATM at Kawo Kaduna at about 10:08am on 12/9/18, but my account was debited without dispensing the cash.
Thanks

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Johnpaul Igwe
, AE
Aug 20, 2018 6:48 am EDT
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Pls my name is Johnpaul Igwe from Nigeria but stays in UAE, Dubai. I would like to start getting alart, account details and balance on my email instead as SMS, because the phone number I was using in Nigeria to get all these is no longer within my reach..Thanks

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Mercylicious
, NG
Aug 15, 2018 11:16 pm EDT

It keeps saying my profile has been locked

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Olaewe Seyi
, US
Sep 01, 2017 7:00 am EDT

Loan
Complaint Rating:
Contact information:
Ladipo Mushin Lagos, Nigeria
If opening balance of -5, 310.76 and break down for my monthly payment on loan was 18, 736.30 and 1, 363.10 which debit is now 25, 410.16 please am not owing any 25, 410.16 as debit.

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9:26 am EDT
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Access Bank very poor customer service

Good day,

Account Number : [protected]
Account Name : KELBIX CREATIONS

I’m using this medium to inform you that I regretted the merging of ICB with Access Bank.

Unfortunately, I don’t even know my business account manager. After multiple calls and follow-ups via email, live-chat and telephone, I still can’t be able to get in-touch with my account officer. I have got the right to know my account manager and have effective communication process with the manager and especially my branch.

I sent a query to this email with full details below:

From: Adeshina Olaoye [mailto:[protected]@xploworld.co.za]
Sent: 21 August 2013 10:48 AM
To: '[protected]@accessbankplc.com'
Subject: Cheque Card and Fully internet banking access
Importance: High

Could you believe that I’m yet to receive a response to my request till date.

Moreover, some of the consultants via the live support chat are very good... please kindly assign an online monitoring manager that will thorough go through all chat conversation on a daily basis. This will help to put your customer service first even beyond limit.
Thanking you in anticipation for your prompt action towards this customer service level.

Regards.



Adeshina Olaoye
Cell: +[protected]
Email: [protected]@xploworld.co.za

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Moshood azeez adebayo
Port harcourt, NG
Dec 03, 2022 3:07 pm EST
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I sold Bitcoin for Instantcoins app and they said they make the payment immediately but i didn’t receive any money till now since on Sunday 13/11/2022 time

6:36:13 amount they transfer 13,628

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Harrison Amarachi
, NG
Sep 29, 2019 5:12 am EDT

I tried withdrawing through pos on the 5th September but it failed and I was debited.I called to complain and was told I will get the reversal back and till now they have been posting me

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danieljames jordan
, US
Sep 18, 2019 2:07 am EDT

I was sent money through PAGA since on Sunday and I have not received any alart SMS here is ACCOUNT information: EDORHE DANIEL NWANGA: [protected]. and I don't know what is happening pls help me out

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Etim uju jane
, NG
Sep 15, 2019 5:46 am EDT
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I was debited, so why hasn't d person gotten the money
This is my account details [protected]

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Etim uju jane
, NG
Sep 06, 2019 11:08 am EDT
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I was debited from a transfer to first bank and the person has not gotten the money

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Ayo Stephen
, US
Aug 01, 2019 1:24 am EDT

I made withdrawals of 5000 naira yesterday from POS and was debited but wasn'tl paid because the other account wasn't credited..
I was told to wait till today so the money can be reversed and up till this moment.. please help me out..([protected]) that's my account number...

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udemezue
, NG
Jul 30, 2019 8:27 pm EDT
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Transaction Details:
Account Name: Ajuro Ginika
Account No: [protected]
Amount: N10, 000
Date of transaction: 22/07/2019
Card Pan: 496009 xxxx 4904
My Phone No: [protected]

Thanks for your anticipated rapid response.
Ajuro Ginika

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Bola Tolu-Adeliyi
, US
Apr 16, 2019 9:26 pm EDT

I can't use my Mastercard in the United States. What is the problem and can it be resolve?

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Adejoke famoroti
, US
Oct 16, 2018 3:27 am EDT

Please I was debited twice on my access bank account..and I only cashed out once..please I want to know if my money will be debited back to me

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Access Bank contacts

Phone numbers

800 004 400 5536 More phone numbers

Website

www.accessbankplc.com

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