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I ordered a trial bottle for $3.95. When i got my bank statement they had charged my account $87.13. I have tried several times to e-mail their [protected]@acaiburn.com and they say they will get back within 48-72 hours. Thas has been two weeks. I have emailed them again, no response. This is a scam. Dont give them any credit or bank information!
The complaint has been investigated and resolved to the customer’s satisfaction.
they are a scam
I cancelled a while ago and i am still being charged. #[protected]
Amy Backes
I haved recived three bottles of acai burn at once without ordering
I want to cancel my membership. Do not charge my account any longer.
DO NOT ORDER THIS! It is a huge rip off. We were contacted by our credit card company as they were concerned about inappropriate billing after my wife ordered the sample. We had to call 3 different numbers to cancel the "membership" and were given confirmation numbers and told there was nothing more we had to do. These rip off artists have continued billing our credit card. We are working with our credit card company and will probably have to close that account. I have sent the company one last letter ordering them to cease this fraudelent activity and credit our account for the charges made. If I don't see results in the next 10 days, I am going to file a formal complaint with our attorney general's office. They have a record of being very aggressive against things just like this.
Can someone please tell me how to get my money back, i canceled, sent it back, got a cancellation number and to date they have taken over £300 out of my account, have made me overdrawn numerous times and as a result i have been charged by my bank for unauthorized overdraft usage! I am from UK, does anyone know what their phone number is from UK? Some one please help me! They are ruining my life!
I too have been overcharged by Acaibun or Acaiberry, whatever they call themselves. I cancelled my three month free trial and have since been charge £121.12 since january and there are other suspicious transactions on my account under the headings of "web access" or "Lifestylefit". I have passed all the information on to my bank and claiming the charges back.
My husband ordered ACAIBurn and Colon XR because there was a free trial. I am now calling feverishly to cancel all the new charges on my account for things I did not authorize. I have been successful in 2 but very unsuccessful in the large charges. I now have one for 84.79. If anyone figures out how to get their money back let me know.
The commerical and web add claim you can order a free sample for $4.95. My card was charged the $4.95 plus 5 add'l. charges. On Feb 17, 2009 $4.95 was debited from my account supposedly for the shipping and handling. Then also on Feb. 17th an int'l fee of $.10 . Next on Feb. 19th I was charged $59.95. My account says that was for the AcaiBurn itself. Also on Feb. 19th I was charged $1.20 for another int'l. fee. Mind you, I have not received any more bottles of this product. On March 2nd, I was charged $9.95 for what is listed as a pending payment as well as an add'l. $.20 int'l. fee again. It looks as if this company is planning to nickle and dime me into the poor house without authorization. I definitely do not want any more of this product.
The amounts came under acaiburn fro 61.75 and 59.95 and a membership I never signed up for.
It seems all the websites are a scam, if you don't cancel before the trial period is over, beware as you will get all kinds of charges that you can't get off your card. They will tell you that if you read the find print that you authorized the charges by not canceling. It's all a SCAM! Has anyone had any luck with reporting these guys? Do we need to go to Oprah?
I cannot contact them by email my emails keep being returned stating there isn't a mail box. I have tried calling and only get a recorded message saying they are closed. I paid $24.95 for what should have been $4.95 for postage and package for the supposedly free trial on 2nd March but since then I have been billed for.
17 March Web access $6.95 (not received or accessed) = £5.10.
23 March Acaiburn $59.95 (not ordered or received) = £42.50.
30 March Membership $9.95 (don't know what this is) = £ 7.22.
6 April Diet pills $59.95 (not ordered or received) = £41.61.
Total $136.80 = £97.43 British Pounds and all I did was ask for your free trial.
The company keeps charging my credit card for "unknown" products such as some sort of membership we are enrolled in. We have never received any information on any "membership" and we are being charged for products we are not receiving. We were offered a 60 day free trial of the product but there was no information about how to cancel the shipments. They do not have a phone number to call and do not include any information about how to send the product back.
I purchased bottle for a 14-day free trail for $4.95. I am now being billed $59.95! This is certainly not what I expected! i called their so called customer support and of course got the run around. Denise was her name and said that she would transfer me to someone would could help! That was a joke! Calling your bank is the quickest way to get this resolved.
This company has FRAUD written all over it. STAY AWAY BE VERY CAREFULL OF GIVING YOUR BANKING INFORMATION!
THIS PRODUCT DOES NOT WORK AND THE COMPANY WILL TRY AND RIP YOU OFF!
Just wanted to let everyone out there know how I handled this AcaiBurn charges to my Acct. without permission. I did 2 things. Mailed back the bottle from UPS/ insured it. Put ID# on outside pkg. & letter inside being explicit about my so-called cancellation reasons. I was told to do this. Went to my bank w/many on-line complaints in a folder & was specific about how I handled mailing it back. You should present yourself properly w/ a folder w/ proper info. inside & dressed approprietly also so that they wil have respect for you. They looked up the charges of $59.95 & told me to close out my old ckg. acct. & open new one. I cut up old credit/debit card & am now waiting for new checks to come in mail & new credit card. Bank is going to refund my money by putting it into my new acct. Also filled out bank affidavit as to what happened. Hope this works for you, too. Let me know. The bank was already aware of the problem.
i was one of the fools who ordered acaiburn i was offered a free trial and the clock was ticking so i ordered in a rush. afterwards i read the details. i immediatly called to cancel but of course they would not answer the phone. then i tried their so called 24 hour e chat line to talk to a rep but evidently 24 hours does not mean the same thing to them as it does to me. finally two days later i talked to a rep and cancelled but she told me she could not stop the free pills or the 59$ that would be charged on my account that i had to return the pills before the trial was up to stop the charge. I ordered on 1/17/09 ! I cancelled on 1/19/09! I received the pills on 1/26/09! I returned them on 1/27/09 unopened! sent certified mail priority! On 2/8/09 they charged my account the 59$ So far no one will answer the phone.
I agreed to a 'free trial' of this product with the original cost of $14.95 and they are continuing to access and deduct amounts illegally from my card after cancellation. They have given me phoney numbers to call to have this stopped. What can i do about it? I have contacted the arizona attorney generals office and will be following up this fraud in australia where i reside.
Sue finn
Suzanfinn@optusnet.com.Au
I recently obtained a free trial offer of Acaiburn. I ended up paying for the one bottle of 60 tablets which cost me over $100 AUS which I thought was pretty outrageous. Then I find this morning another $56 taken out of my account for a company called Ulti Freshwell for something I certainly did not order. I am very annoyed! This matter has been handed over to my bank to deal with and thay are going to investigate it. I hope they are successful. NOT HAPPY!
Tina
I have been done big time...I now have a total of $520.46 being taken from credit card and I am sooooo mad. I have even been on the live chat with acaiburn and they have now cancelled my name of the list, interesting my cancellation number is 611943, how many others have this same number of cancellation? I have now stopped that credit card and we are now waiting for a new one. This will stop those creeps...
Well, I guess I've joined a very large group of "scamees". As far as I have found out, there are no numbers you can call to reach anyone related to AcaiBurn period. Some people say they have talked to different people at various phone numbers, but I've had no luck reaching anyone at any of the numbers. I am handicapped and on disability and I'm out $87+ and don't see any chances of getting it back. There ought to be something that can be done about this. Looks like we could sue the internet for carrying fraudulent advertisements. There are several people that have continued to be charged a very large monthly fee for this product and continue to receive it in the mail without reordering it. It's going to be an EXTREMELY LARGE PROBLEM to cancel my debit card, notify all those concerned and get a new number, etc. I will neverr order another thing off the internet and am contemplating dropping it alltogether!
I wasn't able to find a good phone number at first. But after checking the website carefully, there it was [protected] for US and Canada, [protected] for Australia and [protected] for UK.
Hope this helps.
Cheers
I have not only cancelled this once but now I have just received yet another shipment. I've sent back this product to Sarah Nicholson and the 866 Number doesn't work.
Last March I ordered acaiburn and cancelled when I was sent a bag of bottles and money was taken out of my checking account. Now its a year later and because they gave my checking account information to others, others have been taking small amounts monthly from my account. Part my fault for not doing my statements all the time, but know I found it. I just want everyone to know cause they might be doing this to you. Its amounts of 2.27 up to 9.95 or so twice a month. On your statements these charges will have a 886, 888, or 800 number, and most the time but not always a foreign cur con fee under the withdraw. I called these numbers and ask the name of the company and address, there was about 5 different names with these numbers but they all have the same address. The same address as AcaiBurn. 22100 E 26th ave Aurora Colorado 80019.
Yet not one of them will give me a refund. some of the names of these companies are Weight Loss Resorces, Progresive nutrtion, World Club Fitness, Comprehensive Weight Loss. Everyone check your statements and call your banks. Not only dose the stuff not work but they keep taking even after you cancel. Pass this on to anyone you might know also. I myself this is the first step Iam taking, by letting others know, next step is the BBB.
The only way to get out of that is to send them an email cancelling your subscription and cacelling your credit card (just in case).
I signed up with them but I did not realised that after the free trial period my credit card would be charged for a very high amount; I send them an email to cancel my subscription and to return the product.
While I was within the trial period, they still demanded a payment for the full amount ($80); I told them that I was still within the free period and they told me that i had to return the product before the 14th day of receiving it otherwise I would still be liable for the full
amount. The catch was that I had to ring them to get the return address, which is not a condition in the contract. I told them that I was not going to do that and if they did nit provide me with a return address I would be charging them with storage fees. I never heard of them again but I cancelled my credit card just in case.
Good luck with them.
sorry but i m french so... Meme chose pour moi, ai commandé par internet, recu une seule fois la marchandise, par contre continue a etre facturé sur ma carte de crédit. La banque me répond qu elle ne peut faire un arret de paiement parce que c est un contrat entre moi et accaiburn... la seule chose a faire est d annuler le tout par internet et de faire une plainte a la banque pour marchandise non recue... lorsque j essaie de les joindre par internet naturellement avec mon compte hotmail, je n existe pas. Alors pour ceux qui ont monté cette énorme fraude meme si je doute que mon message se rende a vous... voici un de mes projets pour 2010 avec l aide de ma mere. RETOURNER SUR LE SITE ACAIBURN.COM ET FAIRE UNE DERNIERE TENTATIVE AFIN DE RESILIER CE CONTRAT, FAIRE UNE PLAINTE A MA BANQUE POUR MARCHANDISE NON RECUE... ET S IL Y A LIEU CONTACTER UN AVOCAT ET INTENTER UN RECOURS COLLECTIF.
PLUS QU ASSEZ DES ESCROCS... QUE LE MEILLEUR GAGNE... ET JE PARLE ICI DE MEILLEUR EN TANT QUE PERSONNE, PAS NECESSEREMENT EN TANT QU INTELLIGENT.
On fini toujours par se faire coincer lorsqu on fraude et notre karma nous rattrape. Alors bonne année a tous et bonne chance
Hello,
I think there was some confusion when you placed your order and I'm sorry for any inconvenience you may have suffered. Customer service and satisfaction are very important to us and I want to do everything I can to get this resolved right away.
Before you placed your order, did you take the time to read our Terms of Service? I hope it wasn't too hard to find or confusing. We placed it right by the box where you enter your credit card information, and had a separate link to it on our home page. If you had problems finding or understanding it, please let me know – we want our business to be as transparent as possible.
The first step toward resolving this issue is for you to mail back the unused portion of your product. Then, if you are still covered by our 30-day money back guarantee, we will cancel your order and refund your money right away.
Next, please contact our customer service department so we can answer any other questions or concerns you may have. They can be reached by calling (8/8/8)-(5/9/1)-2/1/9/0. You can also use our Live Chat online support service located on our Contact Us page. This will help resolve your problem quickly.
I look forward to putting this situation behind us.
Thank you,
(Alex Blaha )
Hello,
Sorry there was some confusion when you placed your order. I'm sorry if this stressed you out. We do take customer service seriously, and want to resolve this issue in a timely manner.
Over the years I've noticed that problems like this usually occur when people fail to read our Terms of Service. That's why we go out of our way to place our TOS right next to where you input your credit card information. We also provide a link to our TOS on our home page – but some people fail to read it or are confused by it. If that was the case here, I'm sorry and I'm sure we can work things out.
Today I'd like to ask you to return the product to us so we can cancel your membership. If it has been less than 30 days since you placed your order we will refund your money – as promised in our unconditional 30-day money back guarantee.
If you still have any other questions or concerns, please contact customer support team (8/8/[protected] or use our Live Chat online support service, located on our Contact Us page. Either way, we'll work with you to solve this problem.
Once again, I'm sorry this problem developed and I hope that we can work this out to our mutual satisfaction.
Thank you,
(Mary Blaylock )
Hello,
I'd like to express my concern over any confusion or inconvenience you suffered after placing your order with us. We do our best to make our offer as transparent as possible, but we understand that errors can happen and mistakes can be made. Now, it's time for us to help you resolve this situation.
More often than not, these types of problems happen when people don't take the time to read our Terms of Service – despite the fact that we place it on our order form right by the credit card information box and have a link to it from our home page. If you think we could improve the placement of our TOS, please let me know.
At this point I think your best course of action would be to return the product to us so we can cancel your order and – if you are still covered by our 30-day guarantee – refund your money.
Should you or anyone else reading this have any questions or concerns, please get in touch with our customer support team at 8*8*8-591-2/1/9/0. You can also use our Live Chat online support service, located on our Contact Us page. When you do, you'll realize the great importance we place on customer satisfaction. .
Hopefully we can quickly resolve this situation to our mutual satisfaction.
Thank you,
(Mary Blaylock )
Hello,
I'd like to express my concern over any confusion or inconvenience you suffered after placing your order with us. We do our best to make our offer as transparent as possible, but we understand that errors can happen and mistakes can be made. Now, it's time for us to help you resolve this situation.
More often than not, these types of problems happen when people don't take the time to read our Terms of Service – despite the fact that we place it on our order form right by the credit card information box and have a link to it from our home page. If you think we could improve the placement of our TOS, please let me know.
At this point I think your best course of action would be to return the product to us so we can cancel your order and – if you are still covered by our 30-day guarantee – refund your money.
Should you or anyone else reading this have any questions or concerns, please get in touch with our customer support team at (8/8/[protected]. You can also use our Live Chat online support service, located on our Contact Us page. When you do, you'll realize the great importance we place on customer satisfaction. .
Hopefully we can quickly resolve this situation to our mutual satisfaction.
Thank you,
(Barbara Blegen)
Hello,
I'm sorry for your inconvenience. It looks to me like there was some confusion when you placed your order. We are dedicated to customer service. I'd like to do my best to help resolve this situation so that both parties are happy.
Many of these types of problems occur when people fail to read our Terms of Service. Did you notice them? Our TOS was placed on the order form, and a link to it is available on our home page. It goes into detail about all of the details associated with our offer.
If you missed our Terms of Service or didn't understand it, please return the product to us and we will start the cancellation process. If it has been less than 30 days since you placed your order, you are still covered by our money back guarantee and will receive a full refund.
Should there be any other questions or concerns, please contact our well-trained customer support team. You can call us at 8*8*8-591-2/1/9/0 or use our Live Chat online. The Live Chat link is on our Contact Us page. Either method should be able to help you resolve this issue.
I look forward to having our team work with you to put this unfortunate matter behind us.
Thank you,
(Margot Blewett)
Hello,
I'm sorry for your inconvenience. It looks to me like there was some confusion when you placed your order. We are dedicated to customer service. I'd like to do my best to help resolve this situation so that both parties are happy.
Many of these types of problems occur when people fail to read our Terms of Service. Did you notice them? Our TOS was placed on the order form, and a link to it is available on our home page. It goes into detail about all of the details associated with our offer.
If you missed our Terms of Service or didn't understand it, please return the product to us and we will start the cancellation process. If it has been less than 30 days since you placed your order, you are still covered by our money back guarantee and will receive a full refund.
Should there be any other questions or concerns, please contact our well-trained customer support team. You can call us at (8/8/8)-(5/9/1)-(2/1/9/0).or use our Live Chat online. The Live Chat link is on our Contact Us page. Either method should be able to help you resolve this issue.
I look forward to having our team work with you to put this unfortunate matter behind us.
Thank you,
(jenny shaw)
Hello,
I'm sorry you are upset. If we are at fault for any confusion or inconvenience, we'd like to help set things right as soon as possible. We believe in satisfying our customers.
I think that most of your concerns can easily be resolved if you contact our customer support team, which is available 24/7. Either call us at 8*8*[protected] or use our Live Chat online support service, located on our Contact Us page. Our customer support people are trained to handle problems like yours, and will work with you to resolve the issue.
It looks to me – and excuse me if I'm wrong – that this problem may have developed because you did not read our Terms of Service. For easy reading, we place the Terms of Service on the order page near where you enter your credit card, and provide a link to it on our home page. Did you get a chance to read it before you placed your order?
If you didn't get a chance to read it or found it confusing, please return the unused portion of your order and we can start the cancellation process. Hopefully you are still covered by our 30-day money back guarantee, so we can send a refund to you right away.
We want to do our best to resolve this issue and hope to hear from you soon.
Thank you,
(jenny shaw)
Hello,
Sorry to hear that there was some confusion when you made your purchase. We take customer support very seriously and would like to work with you to resolve this situation. Many times, problems like this occur when people do not read our Terms of Service before they place an order. That's why we've placed our Terms of Service on the order page next to the box where you enter your credit card information. We've also placed a link to our terms on the home page for easy access. Yet, sometimes, people still fail to take the time to read it. If that was the case, I think we can resolve this situation quickly and easily. Simply return your unused portion to us today. If it has been less than 30 days since you placed your order we'll refund your money right away – as per our unconditional 30-day money back guarantee.
I do understand that you may have other questions and concerns. If so, we are ready, willing and able to help you out. Simply contact us by phone at 8*8*8-591-2/1/9/0 or use our Live Chat help service located on our Contact Us page. Live Chat is designed to address most common problems and take you step by step through the cancellation process.
Customer satisfaction is our #1 priority and we want to resolve this situation as soon as we can.
Thank you,
(GAIL WHITING)
Hello,
Sorry to hear that there was some confusion when you made your purchase. We take customer support very seriously and would like to work with you to resolve this situation. Many times, problems like this occur when people do not read our Terms of Service before they place an order. That's why we've placed our Terms of Service on the order page next to the box where you enter your credit card information. We've also placed a link to our terms on the home page for easy access. Yet, sometimes, people still fail to take the time to read it. If that was the case, I think we can resolve this situation quickly and easily. Simply return your unused portion to us today. If it has been less than 30 days since you placed your order we'll refund your money right away – as per our unconditional 30-day money back guarantee.
I do understand that you may have other questions and concerns. If so, we are ready, willing and able to help you out. Simply contact us by phone at (8/8/8)-5/9/1-(2/1/9/0) or use our Live Chat help service located on our Contact Us page. Live Chat is designed to address most common problems and take you step by step through the cancellation process.
Customer satisfaction is our #1 priority and we want to resolve this situation as soon as we can.
Thank you,
(martina smith)
Hello,
I feel bad that there was some confusion when you placed your order. Complete customer satisfaction is our number one priority. That said, we do know that mistakes happen all the time. We do our best to avoid this by providing our Terms of Service on our order page right next to where you enter your credit card. We also have a separate link to our TOS from our home page. Did you take the time to read them before you placed your order? If not or if you are confused, I'd like to help you out.
I invite you to return the unused portion of your order so we can end our business relationship. If you are still covered by 30-day guarantee we will refund your money right away. We take our money back guarantee very seriously.
I'd also like to invite you to contact our customer support team, which is available 24/7. You can either call us at 8*8*8-5*9*1-2*1*9*0 or use our Live Chat online support service. The Live Chat link is on our Contact Us page. It can help you out with most of the most common questions and concerns we receive.
We believe that we can work this out so that everyone will be happy. I can't wait to hear from you
Thank you,
(Pam Thompson)
Hello,
I feel bad that there was some confusion when you placed your order. Complete customer satisfaction is our number one priority. That said, we do know that mistakes happen all the time. We do our best to avoid this by providing our Terms of Service on our order page right next to where you enter your credit card. We also have a separate link to our TOS from our home page. Did you take the time to read them before you placed your order? If not or if you are confused, I'd like to help you out.
I invite you to return the unused portion of your order so we can end our business relationship. If you are still covered by 30-day guarantee we will refund your money right away. We take our money back guarantee very seriously.
I'd also like to invite you to contact our customer support team, which is available 24/7. You can either call us at (8/8/8)-5/9/1-(2/1/9/0) or use our Live Chat online support service. The Live Chat link is on our Contact Us page. It can help you out with most of the most common questions and concerns we receive.
We believe that we can work this out so that everyone will be happy. I can't wait to hear from you
Thank you,
(DEREK DOUGLAS)
Hello,
I feel bad that there was some confusion when you placed your order. Complete customer satisfaction is our number one priority. That said, we do know that mistakes happen all the time. We do our best to avoid this by providing our Terms of Service on our order page right next to where you enter your credit card. We also have a separate link to our TOS from our home page. Did you take the time to read them before you placed your order? If not or if you are confused, I'd like to help you out.
I invite you to return the unused portion of your order so we can end our business relationship. If you are still covered by 30-day guarantee we will refund your money right away. We take our money back guarantee very seriously.
I'd also like to invite you to contact our customer support team, which is available 24/7. You can either call us at 8*8*8-591-2/1/9/0 or use our Live Chat online support service. The Live Chat link is on our Contact Us page. It can help you out with most of the most common questions and concerns we receive.
We believe that we can work this out so that everyone will be happy. I can't wait to hear from you
Thank you,
(Martin Thompson)
Hello,
I feel bad that there was some confusion when you placed your order. Complete customer satisfaction is our number one priority. That said, we do know that mistakes happen all the time. We do our best to avoid this by providing our Terms of Service on our order page right next to where you enter your credit card. We also have a separate link to our TOS from our home page. Did you take the time to read them before you placed your order? If not or if you are confused, I'd like to help you out.
I invite you to return the unused portion of your order so we can end our business relationship. If you are still covered by 30-day guarantee we will refund your money right away. We take our money back guarantee very seriously.
I'd also like to invite you to contact our customer support team, which is available 24/7. You can either call us at (8/8/8)-5/9/1-(2/1/9/0) or use our Live Chat online support service. The Live Chat link is on our Contact Us page. It can help you out with most of the most common questions and concerns we receive.
We believe that we can work this out so that everyone will be happy. I can't wait to hear from you
Thank you,
(Andrew Thompson)
acaiburn, eh... you are probably trying to loose weigh. Well, first off. Stop eating junk food. Second, exercise. Follow these two simple steps and you may get a result.
Now, as far as your credit card charges... You should be locked up in a mental institute.
Haven't you heard about these scams going online? Where have you been, in the past 20 years?
Call your credit card company. Tell them an idiot you are, and have them cancel your account. Also, try the BBB and report whomever is overcharging you.
Get a life, will you.
On dec 3th they charge me #94.21 and i cancel my subscription on dec 10th. Now i gat charge again on dec 14th for $94.64. All i ask was a sample bottle but they know that everybody doesn't read the entire paper and every line. The lady at the support speak so fast that i ask her to slow down. They are there to make money on poor people.