Menu
AcaiBurn

AcaiBurn review: Fraud 276

Y
Author of the review
11:39 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a trial bottle for $3.95. When i got my bank statement they had charged my account $87.13. I have tried several times to e-mail their [protected]@acaiburn.com and they say they will get back within 48-72 hours. Thas has been two weeks. I have emailed them again, no response. This is a scam. Dont give them any credit or bank information!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More AcaiBurn reviews & complaints

AcaiBurn - My way to get the refund, you should give it a try!!! 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AcaiBurn - what u should do to stop futher charges from acaiburn.. 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AcaiBurn - Terms are very clear 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AcaiBurn - Don't panic - easy way out of acaiburn mess 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AcaiBurn - Unauthorized charges to credit cards 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AcaiBurn - debit transactions 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AcaiBurn - Cancel your credit card before it is too late! 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AcaiBurn - Continued supply after Free Sample 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AcaiBurn - Charged for Product, not delivered 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
276 comments
Add a comment
G
G
grannyfive
Huntsville, CA
Sep 28, 2009 3:13 pm EDT

Icancelled my subscription with acaiburn and all associates with them. But the other associates such as their membership and secrets of weight loss companys keep billing my credit card and they have put me way over my limit. Now I am in financial straights with my credit card. And cannot seem to reach these two companys. They do not seem to have email addresses so cannot reach them over the internet. Am tired and fed up with these people and what is worse the acai burn pills did nothing for my weight problem and they are still costing me money even though I have cancelled

M
M
Ms. Martin
Savannah, US
Nov 08, 2009 7:39 pm EST

My husband has already called the people at Acaiburn and have asked them to stop sending us their product, however I have just received another package from the company containing yet more of their product. I am very upset that we are still getting charged for a product that we do not wish to have. Please refund us our money for the product and id be more than happy to send it back to you in its original unopened package!

Thank you,
Miss Martin

Please contact at [protected] if you have any further questions about why we are canceling and to conferm cancellation!

H
H
Heidi Mutton
Adelaide, AU
Oct 07, 2009 9:29 pm EDT

In May of 2009 I signed up for a trial offer to receive the Acaiburn slimming tablets. A month later I dicontinued using this producted and returned those that I recieved, I let the company know. Over the last few months they have still been billing me for recieving the product through my visa. I want them to stop billing me for something that I'm not getting and not interested in.
thank you for listening and I hope you can do something.
Heidi Mutton.

R
R
Rotman
, US
Jan 13, 2009 8:17 am EST

The add says you get 14 day supply free trial. That's not the truth. I was told you only get the free trial if you decide to buy it. You have to send the portion of the bottle back to them after they have charged you and they suppose to be sending me the refund. I am getting such a run around. You have to send it by priority mail with tracking and verification on it. I can tell I am in for a long ride. I hope I can save someone from a lesson I hope I've learned from it.

K
K
Keyster
Parkville, US
Oct 05, 2009 12:24 pm EDT

Best solution ever...report your credit card LOST/STOLEN immediately! AcaiBurn will take your money and run! These scam artists are working every country from all around the world through their online advertisements. SAVE YOURSELF FROM THE SCAM! Report your credit card LOST/STOLEN immediately! They can't charge you after that. I read people were getting charged consistently and couldn't stop it. I looked on my banking and found I got charged $24.99 twice for a FREE trial. I had these pills in my house two days! SCAMMERS! Report your credit card LOST/STOLEN immediately! I did it and it WORKED! They haven't bothered me since. BTW, I threw the pills away. I'm done.

T
T
trish humphries
stoke on trent, GB
Jan 03, 2010 12:40 pm EST

i ordered acaiburn diet pills off the internet through an american company and received the trial pills. i never signed up too receive any more and monies have been taken from my account each month without my authorisation! contacted my bank who inform me that i cannot cancel any payments due too it being a card transaction payment and too ring the fraud helpline as monies are being taken out from different countries! please help, dont know what too do as i have no telephone numbers too contact these n scammers!

L
L
L. BEncharski
Airdrie, CA
Jan 03, 2010 9:51 am EST

Bought acaiburn and since then every month there is charges to my creditcard for different names all around 7 and 3 dollars every month. From elitepack to kitaccess. Since i have called them and cancelled they change the billing name which is now "ultimatedietpro.com". I have never ever purchased or consented to this website! This one is out of florida. I phoned and complained that i did not order this and they say "we need 1 month cancellation and do not refund. I have called mastercard 3 times and they do not seem to want to clarify the issue. This is a huge scam. I would recommend that the word gets out to not order acaiburn! Scam artists! Quit using your creditcards as they do not back up thier clients legitimate complaints!

The billing names on my creditcard statement that i did not authorize are: elitepack, kitaccess, ultimatedietpro.com, ezykit. These have all shown up since i purchased acaiburn! Do not order this product and beware of other companies also.

M
M
maryb
Kelseyville, US
Jan 28, 2009 6:34 am EST

I order the free trial authorized the shipping chare of $5.95 using my card, thinking I could cancel ther free sample came, I checked my credit card and I was billed $59.95 without authorization, I haven't been able to contact the company no info so I cancled my card and put a fraud alert for the company on my account, I have recieved another shipment from this company without authorization and a sceond charge of $59.95. I also recieved 2 phone calls at my residence asking for credit card info from this company which thank goodness I did not give! what a nightmare.

M
M
MikeBB
Brisbane, AU
Dec 01, 2009 4:34 am EST

Did not order Aciaburn but it keeps arriving and they keep debiting my card $45.00 every two weeks. I have sent them all back and recorede dates etc but the bank appears to be on the side of Acaiburn. They keep telling me its my responsibility to get Aciaburn to cancel the direct debot instruction. Hard when they dont answer the phone or reply to emails if you can find the email address. The only option was to close my account an open a new account. Solved the problem. Dont look to the bank for help they are not interested in helping. Tell them your card was lost stolen and get new card account number. Juist write off the loss to Aciaburn is my advice.

R
R
rbkc1220
Dallas, US
Feb 11, 2009 9:27 am EST

Acaiburn really is a SCAM! THERE IS NO SUCH THING AS A FREE 14 DAY TRIAL PERIOD. THE TRUTH IS YOU JUST DON'T PAY UNTIL THE 15TH DAY. I ordered the free trial on 2-1-09. I received it yesterday on 2-9. While waiting for the shipment I went online and read all the complaints, I wasn't too concered because most seem to not understand that they had to cancel within 14 days. I did understand that so thought I'd be okay. WRONG. Today (2-10-09)when I called to cancel because I would be unable to try it long enough to see if it works because my trial 14 days was already almost up and I just received the package, they informed me that I (and EVERYONE) WILL ALWAYS BE CHARGED 59.95 ON THE 15TH DAY NO MATTER WHAT. She said the only way to get my money back is to return the product at my expense, insured at my expense and upon receipt my credit card will be refunded within 2 weeks (we'll see, I'm not feeling confident though). Here is the break down, EVERYONE IS CHARGED $59.95. EVERYONE! EVERY ORDER! THERE IS NO "FREE 14 DAY TRIAL PERIOD! WHAT THEY SHOULD SAY IS YOU ARE NOT CHARGED UNTIL THET 15TH DAY. DO NOT FALL FOR THIS BAIT AND SWITCH! TRY SOMETHING ELSE - ANYTHING ELSE!

S
S
stevep
Jefferson City, US
Dec 08, 2009 4:07 pm EST

I did a tial offer on 11/23/09 and I dont want anymore. The problem is I cant find a phone numer to contact them. They have charges my checking account $89.93 on 12/7/09. I called my bank since the transaction was still pending, but they couldnt cancel it. The bank told me I need to contact the company (which I dont know how) and then go into the bank and fill out paperwork to fight this charge if the company would not refund my money. I have tried for days to try and find out how to contact the company, but I cant seem to find anything. What do I do ?

J
J
Jean Marc Trepanier
Belle River, CA
Jul 31, 2009 2:27 pm EDT

Advertised as free trial for 30 days. Recieved product Acaiburn dietary supplement Visa credit card charged for shipping and web acces. Two weeks later charged for product on my visa Called customer service asked what the charge was for and was told it was for product recieved. Stated that this was advertised as FREE trail for 30 days. so I should not have to pay. He stated that it was in the terms and conditions in the fine print. I stated that I feel that this was false adverstizing So watch out people for these crooks and read the fineprint

R
R
Rhe
haypoint, AU
Oct 26, 2009 8:22 pm EDT

i ordered the product thinking i would give it a go, i mean they said it was only $4.95 so why not, but i was charged nearly $20 and was told it would be delivered within 3 - 7 days, 4 weeks later i received the product, then a week later i was charged the full amount again and received another bottle in the mail, then another week later was charged the full amount again, now there is no way that this bottle of pills cost over $320 for 60 tablets... if so i'm out.

J
J
JGOODALL
Bedford, GB
Dec 21, 2009 5:16 pm EST

This company that is also know as:

Vibrant beauty
Accessclean
Improve Health
Beauty Health

Has taken £400 pounds from my Credit Card account and i have not way of getting this money back, they do not authorise payments the shipments cannot be tracked and i keep getting these silly pills.

Please help me find these people who think they can ripped the general public out of their har earned money

B
B
brindy brown
Townsville, AU
Nov 09, 2009 9:21 pm EST

I brought some Acaiburn tablets in which I was charged twice for an lonely recived one lot . I then come across this site it which I am a beleaver now that I have been ripped off . I no long will be buying from the internet again . Acaiburn scam I talk with the master card fruad department in which said this comapny in been reported on many times . I see why there olny work from a Po box . I tryed to contact the free number in which it does not work no email adress was givin looks to me to be a scam ?

H
H
74Heavencent
Sheffield, AU
Mar 16, 2010 12:12 am EDT

I'm a victim of a scamming company when I purchased a product called Acaiburn from USA with it you become a member of a website called Fitclub online.
I did receive the Acaiburn product but returned it one week later and phoned the company to cancel any further Acaiburn products and payments.
The operator gave me a cancellation no so I kept this information incase any further payments came out of my bank via my Mastercard and of course one year later little amounts were coming out.
I have now contacted the bank to inform them of the SCAM and have given all amounts/dates/names of companies withdrawls that are all to do with Acaiburn/Fitclub/Eliteclub.
The bank will reimburse you once you have provided evidence i.e. cancellation no etc. The bank will contact the scamming company to refund the monies for reimbursement.
I will NEVER sign up for another product like the above again. I will however check first online to see who all the companies are that are SCAMMING people out of money. Hope this has helped others to understand what to do.

Q
Q
qlddaz
Wellington Point, AU
Dec 23, 2009 9:01 pm EST

I did get the free trial of AcaiBurn (and I don;t know if it was the stopping of the late night snacks or the acai berri but I have lost 8 kg's !

WHen I signed up I didn't see the fine print regarding the monthly charges etc etc - so I did get a surprise on seeing the Amex Cahrge of A$98 for the next bottle when it arrived.

I DID try to ring the numbers and they didn't work and I couldn't find an email address when I googled it. Then I and started to get the "SCAM panic" when the Credit Card comapny said they could not block any further payments.

HOWEVER I did get a solution - for aussies ring [protected] (or +[protected] from a mobile)and they will aske for your registration details - ie your phone number.She cancelled on the spot and offered to take back the "surprise xmas present" if I returned the product.

Sweet!

W
W
wiremu
Brisbane Metro Area, AU
Mar 26, 2010 2:57 am EDT

AFTER THE FREE TRIAL WHICH DIDNT WORK THEY STARTED TO TAKE MONEY OUT OF MY ACCOUNT SO FAR UP TO 500DOLLARS AUSTRALIA .EVEN AFTER RINGING THEM TO CANCEL FURTHER ORDERS, THEY ARE STILL DOING IT. SO I HAVE GOT THE FRAUD DEPARTMENT ON TO THEM

R
R
roger brewer
Lancaster, US
Feb 03, 2010 6:14 pm EST

i want this package returned and i want this canceled asap they are not authorized to keep taking payment out of my account if it does not stop i will contact my attrny thank you i would like to return the product that i just recieved i did not order it thank you

D
D
DJKM
Nichols Point, AU
Jan 25, 2010 1:32 am EST

I have been trying to contact but have been unable to. I want to cancel my sons order which is being paid for by my banking account. They do not send any details or a receipt at anytime in any of the orders.

K
K
Kerryn L
Melbourne Metro Area, AU
Jan 20, 2010 9:20 pm EST

I have just recieved another parcel, I have tried to contact Sarah Nicholson to cancle this product. [protected] no answer doesnt even ring
I will be returning it to them and asking for my money to be refunded to my credit card which the bank will transfer to my new card

C
C
cnh
wickham, AU
Jan 19, 2010 6:15 pm EST

I sent for the free trial of acaiburn and now i am being charged for a product i nolonger wish to have. The phone number on the letter that comes with the product means nothing to me because it is not an australian number. If any one can help me to get rid of these people, please send me some information. thankyou

B
B
bn1955
Sydney, AU
Jan 18, 2010 7:12 am EST

Beware of signing for the trial offer for AcaiBurn and giving your credit card details. I fell into the trap and have been automatically charged twice for additional bottle which I did not order. This has been a very costly free trial offer approximiately $180.00 .

N
N
n.m.bck
, US
Sep 04, 2009 7:59 pm EDT

I had not authosized a purchased said that was only going to get charged .99 cents and i did and then i was charged for something that i had not aothorized and I need to get that money that was taken from my account back A.S.A.P

M
M
Ms Hogg
, CH
Dec 16, 2009 7:43 am EST

This company is taking money out of my account without my permission.

T
T
tapanchugh
London, GB
Nov 10, 2009 9:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i m charged 54.34£ without any reason

I
I
iqra
Luton, GB
Apr 18, 2009 11:42 am EDT

they said win the competition its free just p post they took alot money from my account

A
A
Amezin
, IE
Aug 12, 2009 4:00 am EDT

My account has been billed without my concern after a trial order.
I need to be refunded.

D
D
Debby Colebank
Hinton, CA
Nov 25, 2009 7:00 pm EST

I had a very bad reaction to AcaiBurn and had to go to emergency at hospital and get treated

J
J
jbarker
Oberon, AU
Jan 05, 2010 8:38 pm EST

They keep sending me this product and i don't want it and they keep charging my Bankcard

J
J
J921
Croydon, AU
Aug 18, 2009 6:57 pm EDT

I would like the $143.00 returned to my account as I only agreed to the free trial.

M
M
Mim
Albany, AU
Jan 04, 2010 4:02 pm EST

I asked for the free sample and was charged AUD94.00 from my Mastercard.

B
B
bejaday1975
bridgeport, US
Jan 03, 2010 7:51 am EST

I ordered this and i no longer want it or the $ taken out of my cards. you are ruining my credit.

H
H
HAROLD GARNER
, US
Nov 17, 2009 8:50 pm EST

Cancel two days after ordering rec'd confirmation number and they still billed my card $88.00

F
F
fsas1987
Oxnard, US
Oct 18, 2009 9:24 pm EDT

i haven't received my refund after 2 months. i am so mad. please contact me asap!

M
M
michael james brown
Sackets Harbor, US
Oct 02, 2009 7:16 pm EDT

x my sub eye m within the 30 day thing

T
T
Tara McCoy
Whitman, US
Aug 20, 2009 9:59 pm EDT

I received my order of AcaiBurn and the protective seal was broken. I would like to be reimbursed.

C
C
Candice J. M.
st. louis, US
Aug 07, 2009 2:33 pm EDT

being charged for a free sample

N
N
nadia gosselin
st isidore, CA
Jul 30, 2009 2:57 pm EDT

cancel acaiburn and healthbeaut

H
H
Hilary Cheeseman
6525 Bentley Trail, US
Jul 28, 2009 9:53 am EDT

Taking money from my account and no delivery of product