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3.1 57 Reviews

Abercrombie & Fitch Stores Complaints Summary

30 Resolved
27 Unresolved
Our verdict: While Abercrombie & Fitch Stores has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Abercrombie & Fitch Stores reviews & complaints 57

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9:35 pm EST
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Abercrombie & Fitch Stores No refund/kept coat

I purchased 2 coats at Abercrombie & Fitch the first week of december for both of my boys. 2 weeks later, I returned one of the coats because the zipper had broken. They took the coat and made an even exchange for a blue coat. My son, who was at home called and asked me if they would let him have a red one instead. I asked a employee that was near the coats and he said yes, just put the blue one back and take a red one. I did as he said to do. Upon leaving the store, the security tag on the coat triggered the alarm. I explained to the girl who insepected my bags that it was an exchange and that I would go to the cashier and have the tag removed. (didnt know there were tags on the coats) They would not remove the tag and said they had already given me a blue one..This is the real kicker here. They looked at my other son (who was with me) and asked if he was wearing the exchange jacket and told me they would not give me a refund, another coat, NOTHING! They implied that we tried to steal a coat. I called the police, I produced a receipt for the coat my son had on and a receipt for the coat that we exchange. The police went into the store, while emloyees watched videos to see if we stole. The police said they didnt want to press charges but I wasnt getting another coat. Of course they couldnt press charges, we STOLE nothing.
Upon experiencing this I then had to go to another store and purchase my son a coat to wear to school the next day. UNREAL!
Ok, so this is the issue I would love to address. After this whole thing happened I looked online and saw complaint after complaint about this store keeping peoples money...Some have said the store would not give them give a refund due to register problems yet the store kept the returned clothes. Customers were promised a refund at a later date and the customer who no longer had the clothes was still awaiting a refund. I was told my case was a civil issue. I also read articles about the sale prices not matching up with the amount they were charged. Article after article on poor treatment which I can relate too because I was treated like a piece of ### thief. Did I forget to mention the day I returned his coat I spent $388.00 in the store? Oh, but I was trying to fraud them out of a jacket?
If anyone has any input on how a store can legally get away with keeping peoples money, not to mention the fact that they are inhumane and treat people like crap, please feel free to post your comment. I think something should be done about this. I see a class action lawsuit was filed in regards to discrimination, maybe a class action lawsuit should take place for them ripping people off..All we need is a bunch of people that they have done this to stepping forward..?

Read full review of Abercrombie & Fitch Stores and 1 comment
Update by Cheryl Lynn
Dec 22, 2010 5:12 pm EST

Update: Abercrombie&Fitch must have looked at their cameras because I got a sincere apology from them, offer of a full refund and a $50 gift card. They told me they would do whatever it takes to make things right with me and they are very sorry for the experience that I had at their store. So thank you very much for the responses on here, WAIT, I only got one from Stealth, so NO Thanks!

Update by Cheryl Lynn
Dec 22, 2010 9:40 am EST

Oh and if its illegal to call the police then why did they give me a complaint ticket with a number on it? Move on to another post and waste someone elses time..

Update by Cheryl Lynn
Dec 22, 2010 9:36 am EST

No, your not better at being a smart ###, you sit on here and tell jokes to find some form of enjoyment in your sad miserable life. No, I dont have a job (duh) I always spend almost $400 in a clothes store and try to steal coats. Move along to the next post if they can tolerate your ignorance...Btw, my receipt says kempshall jacket, no color listed, and they all have the same bar code...move along..Do what your best at, telling jokes, cuz you are a joke!

Update by Cheryl Lynn
Dec 21, 2010 10:20 pm EST

Ok listen I am out $167, I dont think Im blowing out of proportion. I called the police to the store, yes I did, because I wasnt going to let them rip me off. When the police came, the employee denied ever saying such. He didnt tell me to put the USED one back on the rack, but the replacement jacket and told me to grab a red one instead. Now is it in terms for you to understand before you critize? Who knows why he lied..maybe they told him to when I called the police..Would you like me to mail you a copy of my receipts for the coats? Any other details you want? I didnt know the coats had tags because I DONT shop there all the time. They did give me a replacement blue coat( a new one, got it?) My son called and asked if could get a red one..I looked at the red ones and asked an employee nearby, he said yes I could swap for a red. How could I be stealing when I had a recipt for it and they had the broken coat behind the counter? Comprende now?

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miniemoe
Santa Ana, US
Aug 10, 2011 2:18 am EDT

my biggest issue here was the accusations. misunderstandings happen all the time, but the fact that they accused you of stealing was crazy. most companies have a policy against accusing people of stealing unless is was actually witnessed. glad your issue got resolved tho.

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1:17 am EST
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Abercrombie & Fitch Stores They owe me $256.00

I went to the Abercrombie & Fitch Adult Store in Mall of America MN, to return cloths I had bought for my daughter.. I made these purchases with my debit bank card. When the manager #445426 went to return the $256.00 back to my debit card it would not let her. There was something going on with there computers. She had me waiting for over 70 minutes never apologizing once to her not refunding my money. There district manager Cody Bauer came down to the store after I was waiting almost and hour and a half (he should of been there after 5 minutes, I am the customer) and told me that IF I took there Merch. Credit Card and e-mailed the [protected]@abercrombie.com with my bank card information and the merch. number that they would see to it that I was refuned the money right away. Now it has been 2 weeks and nothing has happened. I have sent numerous e-mails.. I have filed a conplaint with the BBB of Minnesota. I am at a loss here.. I have contacted my lawyer to seek further actions on this company who has basically stole from me and my family... Do not buy from this store.. I am so upset and don't know what else to do..

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bisneb
Las Vegas, US
May 10, 2011 3:37 am EDT

Hey you ###ing above ### HOLES! Obviously you are completely idiots to write comments so nasty! Abercrombie is OBLIGATED to credit this customer's money back onto his account after accepting the returns. You are saying $256 is nothing? Oh let me tell you, for people like you that works for $8 per hour, $256 IS a lot of money, LOL. You know what's sad? With the way you are talking and thinking, you WILL be stuck with the $8 per hour job for a LONG time!

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thethirdwiseman
Strasburg, US
Dec 19, 2010 7:09 am EST

no one stole money from you, you still have the clothes and its not like there are taking up to much room and they are in your way. im sure 256 dollars worth of that overpriced garbage only got you 4 or 5 items. you bought the damn clothes so you can keep them!

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12:04 am EST
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Abercrombie & Fitch Stores RACIAL PROFILING

December 11, 2010
As a concerned resident of (Yonkers, NY), I am writing about a problem of racial profiling. That occurred on December 11, 2010 at 6pm, while I was leaving your store Abercrombie fitch, at the Westchester mall store # 10527 one of your security officers stopped my husband & myself based solely on according to your store manager was suspicious activity
First of he said it was store policy before anyone leaves the store, funny thing, as he attempted to GRAB the bag from my husbands hand he asked did we have a receipt for the items we had. I asked him what the hell did he think was in my hand? All awhile a customer was walking right out the store; he did not ASK THAT CUSTOMER TO STOP! BUT ITS STORE POLICY?!? We had other bags as its is Christmas and that was not our first store, he then asked to see what was inside our other bag as reluctant as my husband was he opened that bag as well, meanwhile a scene was being formed outside the store you not UNDERSTAND the embarrassment we went through?
We then left dumfounded as to what happened, we went back to Abercrombie fitch and watched on the opposite side of the mall, NOT ONE CUSTOMER was stopped WHEN THEY LEFT THE STORE as frustrated I became I went back to speak to the guard to ask him if its STORE POLICY WHY DIDNT HE STOP ANYONE ELSE. Again your store manager stated that we beeped when we left the store.. I said you are joking right? I asked how is that possible when there are no alarm sensors at the doors. At that moment she changed her story again and told me that one of the employees suspected suspicious activity. I said could it have been when we were waiting online for 20 minutes SPENDING $ 175.00 because there was only one cashier as busy as that store was? She smirked & laughed and said LIKE I SAID ONE OF THE EMPLOYEES SUSPECTED SUSPICIOUS ACTIVITY at this point again another scene I then asked her for the her district mangers name & information she refused to give me the information. I said fine so I asked did the security guard work his identification and did he work for Abercrombie fitch or the mall? she said that we worked for the mall. I again left because there was no answers or cooperation and truly pointless.
Since she told me the guard worked for the mall I thought let me go make a report on the guard, again she made me like a complete idiot after waiting for a security supervisor for the mall we came to find out that he didnt work for the mall he worked for Abercrombie fitch through a different company.
The mall supervisor security guard told me to go into the other Abercrombie fitch and get the information I needed because clearly I couldnt get it from the original store, as aggravated as I was the store manager at that store clearly seen I was so upset & frustrated that she asked was there anything she could have done.. I told her as appreciated as I was for her offering to help there was nothing she can do. I also told her that if my daughter didnt want the coat that I brought her I would have returned it immediately without hesitation. But just know I WOULD NEVER SPEND ANOTHER PENNY IN THAT STORE EVER, After telling my daughter what happen she urged me to return the coat.. Please forward my thanks again over to her.
This violated our civil rights. For unreasonable search and seizure There cant be an explanation that can justify why they both did Without parable cause, needless to say neither one of that had a reason this was based on hearsay, which was unfounded information, not even an apology was given! I urge you to take action now to address this problem. And unfortunately this is not THE LAST of this I WILL be seeking legal actions!

Read full review of Abercrombie & Fitch Stores and 6 comments
Update by DANNY74
Dec 15, 2010 9:44 pm EST

OK pobarjenkins, i guess you wouldnt get upset of someone accuse you of stealing and snatching your bags out your hand, so your telling me you would be like, oh im innocent so its ok to disrespect me and embarrass me in front of other people.Tell me where do you live(BAGDAG)

Update by DANNY74
Dec 15, 2010 2:59 pm EST

First of all i only had 1 other bag from the clarks store and the bag from Af, which consist of the 1 coat i the stuff i bought.Also i had the receipt in my hand reading it as we walked out the store.In that store at the time yes we was the only minority.Also after the incdent, we stood on the other side of the mall and watch the guard for about 20 mintues and during that time we did not see him stop anyone else.But the manager said it was company policy to stop everyone.I guess if it has never happen to you, you would not understand.The guard look white but he could have been puerto rican.But the fact remains we only stood online for almost 30 mintues, we never tried any clothes on, never went in the dressing room.We went found the coat and proceeded to the check out line.The coat was gift so there was no need to try on.

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Viviene Brockington
, US
Mar 01, 2016 7:06 pm EST

They are racist as hell. I had the same exact thing happen to me and my boyfriend.

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S.O.L
Kalamazoo, US
Feb 22, 2011 8:09 pm EST

Hmmm...sounds like a case for REDSHIELD...get Louie on the phone stat!

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TristanMarshall
concord, US
Feb 22, 2011 8:05 pm EST

I hate when people, usually white, hear a racist story and go "that happens to everybody" "lighten up, it's not racism". It's pretty impossible for someone else, especially one who hasn't experienced much racism, to intelligently brush it off as nothing. Most non-white people know racism and most racists go out of there way to be subtle and to make sure only the person/people being discriminated against get the idea. A big reason why things like this still happen is that plenty of non-racist white people think racism doesn't exist or would rather ignore it. Get off it people! Abercombie has been sued, and settled, for being racist already and there is no shortage of public documentation, from customers and employees, that the store is racist. That doesn't mean that this incident was, beyond the shadow of a doubt, racist but hey "if you've been convicted of murder and my friend finds his dog dead in your backyard, I'm gonna lean towards YOU as the culprit before accusing my friend of being paranoid".

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pobarjenkins
Minneapolis, US
Dec 15, 2010 9:58 pm EST
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Danny: You spelt "Baghdad" incorrectly. Anyways, I am from Minnesota. And when I was a teenager, I was stopped like that a few times. I didn't enjoy it, but I was okay with it as I knew I was innocent and knew that the stores were just covering their behinds. It never embarassed me and I never felt disrespected. Now when I go shopping I just have my receipt and bags ready to be check.

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pobarjenkins
Minneapolis, US
Dec 15, 2010 5:32 pm EST
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"I HAVE been stopped with bags going out of stores. Guess what? I opened the bag, let the person check it and moved on."

I am right there with you. I have been more than happy to participate in the theft check at stores. I always have everything ready to be checked even if they don't ask for it. I know I'm innocent, so why get upset?

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pobarjenkins
Minneapolis, US
Dec 15, 2010 4:33 am EST
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I have been stopped before at stores as well. It's just loss prevention, not a personal insult.

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2:00 pm EST
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Abercrombie & Fitch Stores Fake goods

Very stupidly bought some goods off this site 20.09.1o and presumed they were original and coming from USA. The eventually arrived via EMS courier from China. They are NOT what I ordered, incorrect sizes, incorrect styles, they stink and are 100% fake. I immediately contacted them to demand a full refund and am still waiting. They continue to email me the same email over and over again that their "specialists are investigating my complaint". I spent €219.12 and would like that money back so that I can then go and purchase the original clothing off the authentic site, this is NOT but VERY similar. After some investigation I have found that they sell several fake goods. My money was deducted by a company in Russia named coolnetstore.co I have also tried several times to email them and keep getting the same emails. "I am their no.1 priority and customer satisfactions is their aim" Yeah ripping them off more likely.
This is a 100% SCAM.

Read full review of Abercrombie & Fitch Stores and 8 comments
Update by Sarah Frances Cannon
Mar 25, 2011 7:34 pm EDT

Done all of that, we are talking about September 2010...dont think Im going to see any of my money now...pity as would donate it all to charity...much better off in their hands and not in the hands of thieving criminals!
Have a nice day!

Update by Sarah Frances Cannon
Mar 25, 2011 6:36 pm EDT

Excuse me but who said anything about Abercrombie and Fitch giving me the refund?I am asking the "FAKE" site for the refund. The fake site that is claiming to sell authentic A&F goods from the USA when infact its from China probably made by underpaid, overworked chinese children.
I am asking the Russian company my credit card was charged to to give me my money back! SO GET THE FACTS RIGHT...I AM NOT SO DUMB TO ASK A&F for a refund...I did however inform them of this site, to make them aware and stop other people from making the same mistake.
Did you bother to read the previous comments?

Update by Sarah Frances Cannon
Mar 25, 2011 3:41 pm EDT

Yeah right, again thanks but if someone orders stuff off a fake, unauthentic site and is NOT happy with the goods (as with any site) I 'should' be able to get a refund, shouldnt I? Well that is now the problem, they dont want to know about my goods being wrongly sized, wrong styles, ### quality, stink etc...etc...they have got my €220...sorry if we arent all as intelligent as you!

Update by Sarah Frances Cannon
Mar 09, 2011 7:03 am EST

Yeah, thanx a bunch for those words of wisdom!

Update by Sarah Frances Cannon
Dec 17, 2010 8:33 am EST

Hi I immediatley cancelled my credit card and tried to contest the payment (probably no luck there!) went to the local police too and made a statement and thats like NOT going to do anything either! I was so stupid and wish I had used my brain for once and not given these thieving b*******ds over £200 of my hard earned money!

Update by Sarah Frances Cannon
Dec 14, 2010 7:07 am EST

Yeah I am being persistent I email them at least 5 times a day demanding my refund. I contacted the original A&F site straight away to inform them of this site and they said "thanks". The thing is when you google A&F this fake site comes up No.1 and the real site is about 3rd down the line. I too am surprised they are still able to sell goods as its quite obviously a fake site!

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hookd on phonics
, US
May 07, 2011 5:50 am EDT

wow. Someone definitely did not read the former statements before going on a ridiculous rant. I am positive that I have never dealt with this super duper ray of sunshine when I placed an order with Abercrombie & Fitch. Makes you wonder if reading and comprehension are variables considered for employment. Just a note from someone who stumbled into this idiocracy.

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A&F :)
Kansas City, US
Mar 25, 2011 7:00 pm EDT

dispute the charge with your bank you'll get the money back ! trust me

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A&F :)
Kansas City, US
Mar 25, 2011 6:59 pm EDT

actually yes i did ! thanks for asking :) and thats the way you made it sound - pardon me for stating the obvious ! but your not going to get your money back I deal with these customers daily - I work for abercrombie customer service ! they stole your money ! there fraudulent sites for a reason, they dont steal peoples money and then give it back to them ! what would have been the point in stealing it in the first place !

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A&F :)
Kansas City, US
Mar 25, 2011 5:35 pm EDT

WHY SHOULD ABERCROMBIE GIVE YOU A REFUND ? think about it you bought it off of a FAKE website with FAKE clothing ! and you want abercrombie to pay for it WRONG ! if everyone that bought fake items, and then complained that your money was stolen ! WELL THATS BECAUSE IT WAS ! how do you think coach, chanel, dooney & burke etc, HOW DO YOU THINK THOSE COMPANIES FEEL, BET THEY DONT ISSUE A REFUND, BECAUSE SOMEONE BOUGHT FAKE ITEMS !

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A&F :)
Kansas City, US
Mar 25, 2011 1:23 pm EDT

our website is ABERCROMBIE.COM - nothing else, and when you type it in the address box - it will direct you to the correct page, wheather you are international or not !

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complainysmurf
Chicago, US
Mar 08, 2011 11:08 pm EST
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So you set a pile of money on the floor, and blame someone else when it gets stolen? hmmmm...life lesson to you.

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leolechat
, FR
Jan 21, 2011 8:43 pm EST

please be careful with www.anfonlineshop.com
we ordered abercrombie items on this site
and we received fake products !
we believed that it was official website but it wasn't...
they sent us fake.
if you are in this case, send complaints to official company.
also, go to ebay cause they have a shop there and warn ebay security
that these ### are selling fake items !

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Ellen j b
Follett, US
Dec 17, 2010 3:23 am EST
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I have tried numerous times to try to find out more about this EMS. I was scamed by Top Coachhand bags.com. My credit card was charged by a Co. caled 24H-sale. Then about 2 minutes later I received and email giving me my conformation number with my tracking number & UPS.com right beside the tracking number. That was not UPS tracking number it was EMS, but I could never track my number webpage was not working. Immediately I contact my credit card co, and started the whole process of disputing the charges. 3wks later I received my EMS package, I refused the packages & sent back. Last two email I recived from the co. was, my refund is on the way, have not seen it, the other email, said...They have banned my credit card for international purchases...LoL

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11:45 pm EST
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Abercrombie & Fitch Stores Clothes

Okay, so like any other teenager, I like clothes. I LOVE fashion. But something is keeping me from stepping it up. And that persons name is ABERCROMBIE AND FITCH. I love the clothes, they all look so pretty. But there is one problem. Not a lot of people can wear them. Why? I will explain.

Because everything is just too small! No one is that skinny! It's like you walk in, find a cute tee, and look at the sizes; Small, X Small, Anorexic, Bulemic, and Malnourished. Then a little part of yourself DIES inside of you because oh, you CAN'T WEAR IT.

My opinion is that they should either enlarge the sizes by a little, or make a XL in girls.
I'm not saying they should change it because I'm "fat" and it just "isn't fair", but because the sizes are just ridiculous!
And not to mention by making an XL in girls sizes, that they would attract more customers.

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Abercrombie & Fitch Stores Misleading

I am a manager at Abercrombie and Fitch at Twelve Oaks Mall. I assure you most complaints made are those that can be easy misunderstandings between customer and employee. Abercrombie, Fitch, Hollister, etc do not discriminate in any form, shape, or way. We greet every customer with a very warm inviting "hey, whats up" or let them know of any promotions. Our clothes do run small sometimes but our jeans go up to size 11 at Hollister and a size 16 at A&F. Hollister, Abercrombie, and Fitch have a percise "look", Just because those of typical California males and females does not mean we do not sell larger sizes, which we do. Please dont jump to conclusions! We the employees try to help and support every customer individually so if you ever feel left out or like you need help finding a size, believe me ive worked with the three stores for over 6 years, WE WILL HELP FIND YOU SOMETHING. Our stores are full of a variety of clothes, accessories, male or female, fat or skinny, blonde or brunette, black or white . It doesnt matter to us, Our main goal throughout the day is to make sure our customers leave HAPPY.

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complainersrhaters
, US
Apr 05, 2013 6:09 pm EDT

They rock so don't hate

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SKOR
Toronto, CA
Dec 14, 2012 8:06 pm EST
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Haydenxx - did you open your mouth and ask for help? Retail clerks aren't mindreaders.

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Haydenxx
, US
Dec 14, 2012 7:43 pm EST

I find it hard to believe that the goal at Abercrombie & Fitch in Twelve Oaks mall is to make sure the customers leave happy, because I certainly wasn't happy leaving there. The girl in the first room did not say ANYTHING to me. She just stood there flirting with some boy for 10 minutes straight. Then when the boy went back to work, she still continued to say nothing. Nobody else was in the room and it was obvious I was looking for something. Every room I walked into was empty. Nobody offered to help me and the employees were ice cold. Everywhere clothes were just thrown about, in desperate need of folding. Obviously this store doesn't discriminate because the employees were of different races and none were attractive. Won't be returning.

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Abercrombie & Fitch Stores Scam

I have ordered myself 1 pair of sweatpants, they have never arrived to my address in Spain! I emailed them a couple of times about it but they have never replied to my complaint and a phonenumber is not available on the website! I have contacted the official abercrombie.com website for advice and they told me the following:

We cannot confirm the authenticity of any products purchased through www.abercrombieeurope.com. This web site is not an authentic A&F site. If you have received merchandise through this site, you will need to contact your credit card company to resolve the charge.

Well I called my bank and they said I need to report it at the police station first, send them the report and then they will contact abercrombieeurope.com to try to get the money back. TRY!
I can't believe they have just stolen my money like that and that its quite difficult to get my money back. I am new to this kind of crime and don't know the paths to follow. Please if anyone has experience with these kind of scams, please please help me and advice me on what to do next! I am very determined and won't stop fighting till I have my money back and they will stop doing what they are doing!
Thanks

I made the payment online directly on their website www.abercrombie.com, but on my bank status it says:
COOLNETSTORE.COM
+441617680048RU

Fernando

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Update by FernandoL
Oct 26, 2010 11:30 pm EDT

@ NegativeNancy

beautiful reply, thank you!

Update by FernandoL
Oct 26, 2010 10:46 am EDT

sorry in my last sentence where it says: www.abercrombie.com it should be www.abercrombieeurope.com

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Sarah Frances Cannon
, IT
Nov 18, 2010 7:36 am EST
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Id the same thing with the same company but I 'did' recieve the goods...and do you know what you are better off not getting them. They are very poor quality, wrong sizes and styles and the worst thing of all they stink! I am at present trying to get a refund from them...ha! joke! I stupidly spent over €200. I too went to the police, cancelled my credit card and now am contesting the payment (which I have already unfortunately paid). I buy loads via internet but this is my first scam...BEWARE horrible people exist out there!

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583586
30223, Georgia, US
Oct 27, 2010 12:23 pm EDT

thats what the internet is for

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583586
30223, Georgia, US
Oct 26, 2010 3:12 pm EDT

you know what? i bet if you to walmart.com this wouldnt have happened...but nooooooooo abercrombie makes my friends like me, if i wore walmart i would just [censored]...so a valley girl doesnt get her sweat pants, someone should call CNN, this is HUGE news! i hope some spainard is using your sweat pants as a cum rag

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9:25 pm EDT
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Abercrombie & Fitch Stores wrongful termination

Abercrombie & Fitch hired by 19 year old son in Erie, PA at the Millcreek Mall. He clearly told the managers PRIOR to his hiring of his AVAILABILITY. He works 8 hours per week at a restaurant and told them verbally and in the computer system-in writing that he could not work on Thursdays and Saturdays due to his commitment to his existing job. Manager, Megan, would schedule him regardless and then insist he had to find his replacement. She told him to get the list of employees and find a replacement. I was quite surprised that a manager would be allowed to release an entire list of phone numbers of every employee in her store to a new employee. I am a professional and work for a professional organization. We would NEVER be allowed to release our employee home and cell numbers to other employees.
The repeated offense of continuing to schedule him only on Thursday and Saturday, and then to terminate his employment for not being able to work on those assigned days, is just a egregious abuse of professional behavior and demonstrates a disregard for fair hiring and HR scheduling practices. The manager Megan was consistently unprofessional in her actions and her words when dealing with my son and the scheduling issues. She lied and said she didn't know about the unavailable days. Why ask employee's what their available hours are if you are not going to honor them? My son was hired based on the a clear understanding that that he was committed to keeping the 5 hour shift on Thursdays and Saturdays to his restaurant job. Why would she continue to schedule him ONLY on his unavailable days? I am appalled by this type of poor management and the sad example she portrays to young, impressionable student employees. Unfortunately we live in a state that does not require cause for termination, therefore there really is not any recourse. I don't think Megan the Erie store manager understands her responsibility. She is hiring young college students who rely on part time employment in order to pay tuition, etc. She does not show respect or value to the HUMAN RESOURCES she is responsible for. After Megan's verbally abusive phone call to my son last week telling him he had to find a replacement-he maintained his cool, was respectful, and reiterated to her that he contacted +20 "models" on the list of which none could work those Saturday hours. As parents, we told him he could not quit his job because of the "Megan situation". We told him he had to work through problems like this and not run from them. In life these are life lessons and moments when our kids learn you tough it out and work to a resolution. My statement to him is you will run into many inexperienced bosses like Megan, and that you have to work though it. Megan, proved her continued poor managerial skills, by not remedying the scheduling conflict and firing him instead.

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raehl
laredo, US
Mar 10, 2011 4:30 am EST

i think so. and yes in my store they gave a copy of everyones numbers, i dont think it should be that way but thats how a&f works i guess and wow that manager really sucks

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Golden0707
Lafayette, US
Nov 03, 2010 10:39 pm EDT

Question.. Can you actually be terminated is a write up was not signed by the employee?

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Abercrombie & Fitch Stores Poor service

In September (2017) my boyfriend and I took a special trip to London to buy my birthday present, seems we live in Gloucester, it was a fair way to go and we decided to get stuff from Abercrombie & Fitch seems we weren't visiting America any time soon.
The zip up hoodie I bought seemed really nice, and after queueing for over 2 hours finally paid! But, on the trip home after we had a better look at it, in the day light, we noticed a hole on the front, sort of stained around the edges. It was too late to go back to the store, so when we got home we phoned them.
A guy called Tom told us to send them the top, and he'd send back a new one.
But Tom went on holiday when we tried to chase it up - so a new lady explained that she can't just send me a new one like he'd said. She also said that she knew the top in question, and she'd already denied someone a refund seems she thought the hole was a cigarette burn - the original owner had obviously persistently tried to return it - and then the shop assistants had put the faulty product back onto the shop floor!
So lucky me - innocent to this - went and bought it not realising in their dark shop it was faulty.
So instead of a new top they sent me a gift voucher for the amount I spent on the hoodie, and told me if I didn't want another trip to London I should buy online and pay the postage and packaging.
We e-mailed Abercrombie explaining what happened, and they sent back a reply, not even apologising, saying they could do nothing.
So second trip to London later, I had my hoodie. Not worth it - and their service - shocking.

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Monica1520
, US
Nov 13, 2012 6:07 pm EST

I recently ordered a sweater from the website and was sent the wrong one. After returning it I noticed I was charged twice for it and then was later charged the shipping fee for the exchange even though I used the "prepaid" label. I should not have been charged at all because it was not my mistake. This was the first time I've ordered something from Abercrombie and it will definitely be my last.

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Human79
, US
Jun 08, 2010 6:14 am EDT

Ad says merchandise purchase of 200.00 online qualify a 50.00 gift card within the promo time. now customer service insisting that the purchase must be on one order. could not show a one time order on the add. the company A@F is misleading and deceiving customers.could not believe a reputable brand can deceive customers this way.

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Shelley UK
Bushey, GB
Sep 17, 2012 3:28 am EDT
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On my visit to this store, I told the Manager I had a very long list of clothes to buy for my son in the UK. I had photos on my camera and notes of exactly which items I needed. After assisting with the first item, he said he had to serve another customer. Holding onto the 5 items I decided to purchase, I needed help with the final four items. He and also two subsequent girl assistants, just waved us in the direction of the department. On saying that I had already looked, they just stood and stared - had no other customers to deal with. I then asked for the aftershave and again was waved off in a vague direction. Came to pay with only 6 out of my 9 items to find the aftershave at the check out. They were not interested in my complaint and said that I would not be able to contact Abercrombie + Fitch by telephone and the general attitude of "well you cant complain, you come from the UK, so what are you going to do about it". We dumped all the clothes on the counter and Abercrombie + Fitched missed out on a sale of almost $1, 200. I would love to hear the Board of Directors comments on that one!

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Mr Rich
, US
Dec 13, 2010 9:32 pm EST

I ordered about $250 worth of clothing from A&F just after Thanksgiving and then noticed that they put these same items on sale for 25% off just a few days later. So I call customer service (my representative was Tina) to request the discount and not only does she refuse -- she launches into this 5 minute totally rehearsed explanation. Something I am sure she practices in front of the mirror every morning. When I tried to interrupt the rehearsed monologue she just kept on talking allowing me to become more and more upset.

I would say she actually ENJOYED getting me upset. I think A&F teaches their CS representatives to be aggressive and tough with customers on issues like this. So we'll just return the purchased items to the store as soon as they arrive and buy them at the discounted price (or, then again, maybe not!). In any event, this is not the way to treat customers and if this is how A&F does business I would prefer not to be a customer.

As for Tina, my not so friendly, CS representative: I suggest you find a new line of work because you have no people skills. I hope A&F goes out of business.

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kerryc
Duluth, US
Jul 11, 2010 1:35 pm EDT
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There were 7 employees either on the floor or behind the counter (most of them were behind counter)...me and my son were in their for 10 minutes and no one asked us if they could help. We needed a key for dressing room but were ignored. After a 4th employee passed us by I looked at my son and said "we are outta here, I won't even buy from this store cause of how they treat customers". An employee heard me and actually said "what? then you should of asked for help" She egged me on almost like she wanted me to complain I said "why would I complain to your manager? She is letting her employees talk like this to a customer?" please

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Boneheaderss
Rochester, US
Jul 18, 2011 8:51 am EDT

You may be complaining a little too much, but she should have been a little more nice about it.

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pobarjenkins
Minneapolis, US
Dec 14, 2010 3:29 am EST
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Price matching is not a requirement of any store. The CS representative did the right thing by explaining the reasons why. It sounds like you're having a temper tantrum.

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alyssa22
Grove City, US
Nov 21, 2010 2:28 am EST
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She's right, shut up. You should've just asked for help, idiot.

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Abercrombie & Fitch Stores - Stupid company policies

The sad truth about anf, from the inside: I have been reading many of the complaints on this and many other web sites involving abercrombie & fitch stores. I have been working for this company for nearly 5 years now and i am the store manager at a busy location. Let me clear some things up for you. Most of these complaints are very reasonable and even if...

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Abercrombie & Fitch Stores Refused to refund or exchange

Local Abercrombie & Fitch from Rio Grande Valley refused to refund or exchange pair of shorts. Receipt was available to them and tags were taken off but in the bag. Garment was not tried on because of their long lines during holiday. The manager claimed they have store policy that if tags are taken off then the garment was used. This was not the case and still she refused. I emailed headquarters and they did respond. They stuck to the same policy rules. No customer satisfaction given, so in return I refuse to purchase their clothing line for ever. No longer a faithful customer.

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The Retail Action Project
, US
Jun 26, 2012 11:46 am EDT

Abercrombie & Fitch has some of the worst scheduling practices in the retail industry today besides other total injustices. Are you fed up with low wages and a lack of respect? Do you know your rights as a retail worker? If you are having difficulties at work or need help to advance in your career contact the RETAIL ACTION PROJECT now for FREE ADVICE AND WORKSHOPS on the retail industry at info@theretailactionproject.org, 646.490.5925 or visit our website www.retailactionproject.org

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deepblueasdd
ofallon, Missouri, US
May 22, 2011 10:50 pm EDT

When I entered the Abercrombie and Fitch on 05/21/2017, I thought its a great deal by looking at the display "40% OFF on Abercrombie and Fitch" and on the same table we saw Abercrombie and Fitch cologne. When we ask the store keeper he called his local manager. local manager called his store manager and said its their fault and is not possible for 40%. we really disappointed, even if its their fault we couldnt get the discount on cologne. its really ### and how can customers beleive the company, and because of few non-responsible workers, store keepers are defaming the brand. I will never visit again in A & Fitch at westcounty mall. I really disappointed how they replied.

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miles bennett
, DE
Jun 15, 2011 9:15 pm EDT
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To save a long drive, I had phoned the Austin A&F branch 0n 13 June 11 beforehand to ask if they had a specific item of clothing (mens pants) including the size and the serial number of the item in stock. The shop person I spoke to (Diana) assured me it was there and would be waiting for me to pick up that day. When I arrived at the store the person I spoke to on the phone was not available and according to the staff member dealing with me, the ordered item (and I apparently) did not exist. The attitude/performance of the staff (besides them all being nice to look at) was pathetically arrogant. The overall people skills I experienced on that particular day bordered on the rather useless with the non existent.

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AandF Demise
Winters, US
Jul 01, 2011 1:29 am EDT

Abercrombie & Fitch has accessed me of FRAUD, saying that I am selling their items online. I have never and would never want to sell clothes online, but they seem to think I do. I lost 45 pounds this year (2017) and it was nice to get into some nice clothes. NOW, I would not buy a button from them. I purchased over $2017 in clothes and because it was over a 3 month period, they assumed I was selling the items online. I have never been so insulted in my life. I had to buy all new clothes, they were not the only ones getting my money (which they never will again) I was purchasing several good deals online over those months with a few different online stores. I cannot believe that this can happen. However, this has not ended; I am pursuing this issue and filing as many complaints online that I can about my situation as well as having a few clients investigating the company’s policies and hiring standards for both domestic and international production.
What has happened to our world, that you are guilty before you even had a chance to explain your situation? OH and try to explain or EVEN FIND someone to explain what has happened to you. EVER SINGLE PERSON I talked to on the phone or online, could not help me and seemed to not even want to. This has to be one of the WORST companies I have ever come across and to think they have been around for so many years, it’s sad. Also, if you want to purchase these clothes, I found out allot about where they come from, which I did not know when I bought them, or I would not have done so. They come from just about every corner of the world BUT the United States of America, so think about that when you purchase your next muscle shirt or $180 pair of jeans. This will only be the beginning of you what will hear in the next year about this company because I have made it my yearly goal to expose this company and its horrible service, products and the lack of contribution to the USA. This company is on the top 10 list of contributors to sweatshops throughout the world.
This I know is a very long entry, but I feel it’s all necessary to make my point.
Thank you

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Abercrombie & Fitch Stores lost order

Do not buy from abercrombie and fitch online, i attempted to buy a shirt twice online but both times it came back as failed. i then checked later and i had been billed for the order and the other was pending, it had seemed like both had gone through. i then contacted customer services and they had no record of the 2 failed order attempts which had both failed and then billed me later. the person i was talking to didnt show any concern, wouldn't let me talk to a supervisor and said they had no records of billing me. the person then said that they wouldn't credit my card at which point i made my views obvious and no reply ever came back.

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incredabel
, BR
Mar 18, 2011 3:40 am EDT

I had the same problem...the worst online store ever

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Abercrombie & Fitch Stores allow fraudulent use of credit cards

This company allowed multiple charges to be falsely made to my credit card. They mailed items to an address other than on my account and refused to give any information about the order. Other vendors (i.e. Target, LL Bean, etc) caught the fraudulent charges, refused to send the items and contacted me. I feel Abercrombie is negligent in allowing this activity to occur. Their utter disregard to prevent fraud and poor screening system allows this type of activity. Their irresponsible attention to fraudulent activity is part and parcel of the fraudulent charges. Criminals can only committ these types of crimes if the vendor allows them to. Obviously, Abercrombie is more interested in making a sale and could care less if it is done fraudulently. Other company's, like those I listed above, caught the discrepancies with the orders and prevented the transaction.

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Dont like being duped
Binghampton, US
Sep 21, 2009 11:37 am EDT

I don't know if this will help but I have covered/scratched off the numbers on the back underneath the magnetic strip. If you have ordered online, you will know that those three numbers on the back (in addition to the front numers and expiration date) are pretty much all you need to complete a transaction. If you hand a card to someone that is cashing you out all they need to do is what is called skimming (illegally copying credit cards with a swipe device). Even a cell phone with a camera that will discreetly take a picture of your credit card. It doesn't take much. You can also contact one of the three major credit reporting agencies and add a fraud alert to your report. This will prevent additional credit being granted to anyone that may have got access to your identity. Mainly your social security number. You are entitled to one free report every year from each of the three of the major credit reporting agencies. These reports will tell you if there has been any attempts to open additional credit and flag any unauthorized purchases that you did not make. Hope this helps.

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Abercrombie & Fitch Stores Laptop stolen from their store

My bag which had my laptop and other stuff was stolen from A&F shop at the Christiana Mall. I kept my bag down and moved just a little bit inside the store, looked back and the bag was gone. The shop manager as well as the head office were not cooperative. They didn't even show me the video footage of those 10 minutes when my bag was stolen. The security there is horrible and they have no value for their customer.

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krmcc
, US
Jan 25, 2011 5:57 am EST

you've gotta be kidding me that youre blaming your incompetence on the store...

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Abercrombie & Fitch Stores environment

I am reaching out to everyone and every source I can find to get get help in clearing up the air at our malls. They are being contaminated by two stores who feel it is helpful to spray their clothing every hour with oodles of perfume. Is this supposed to enhance our shopping experience? Make us want to purchase more of their clothing? Why do they have this policy to have these "hired models" fold clothes and spray cologne all day? I admit I "TRY" to take my daughter into these stores to buy a few things but we have plan of attack made before we even walk in... we hurry. She knows what she is looking for and we are out. I am the kind of person who loves to shop! They would actually do more business if I could only breath and my daughter and I could have a conversation with each other while we were in their stores. But now what has happened it the perfume beast has spilled out so far into the mall it is reaking through the halls and other stores. We have now stopped going to The Kenwood Towne Center and Tri-County Malls because of this. I refuse to purchase anything from them. I will go to Target and Walmart and shop online from other stores before I go back! I see a lawsuit happening eventually because some child is going to have a severe asthma attack or an elderly person will. Migraines are being triggered in employees of nearby stores to Abercrombie and Hollister. I have talked to mall management and they agree. But they said their hands were tied, they have tried talking to the managers and encouraged me to call the county health department. I did, same thing they agree, are going to stop by and request they tone it down but can't enforce anything, yet. They encouraged me to call the EPA. [protected] is the Ohio number if anyone else wants to call. I also emailed Ellen! What the heck- she might help!

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AbercrombieEmployee
Beverly Hills, US
Jun 29, 2013 6:09 am EDT

I agree! I have been working at Abercrombie for 5 days and am already wheezing from their stupid cologne. They actually have machines on the ceilings that spray the cologne for 5 minutes straight. I've worked in the front room where you greet the customers and I've had people walk in the store and immediately turn around to leave because the cologne is just too much. (And these are teenagers/young adults aka their "target audience"). Seriously though, the constant spraying of that crappy presume is completely over the top and annoying. I'm ready to quit, I mean it's just ridiculous. And it makes me so mad that Abercrombie can get away with something like this. It's OBVIOUSLY a health issue, not only for employees but just for regular customers. I feel like I'm tripping out on drugs when I work a shift there because there is more aerosol than oxygen in my lungs.. That, along with the dim lighting and loud music.. I feel like I'm on drugs.
Can't wait until I'm part of a class action law suit in some years when they finally realize inhaling that much cologne is cancerous.

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i know my rights!
essex, GB
Dec 30, 2011 7:09 pm EST

i completely agree with this complaint and i know for a FACT that i'm not the only one so if yous d not listen to customers u will soon go out of business and need to think of the environmental society and other people before you damage our ecosystem and global warming is because of people like yous.if yous really care then STOP now before its to late.people will die beacuse of YOUS.i would cleary think this through then saying we cant do anything about it.thsi about others then your own selfish reasons.and i know for fact most don like the smell.i have nothing against yous and dont think yous can get away with this beacuase yous are breacking the law and harming people.so dont just sit there and do nothing.weknow our rights and we will fight for them and i am very aware of my rights .thank you foir your time and plese comment.i would like to knw what yous have to say about them.this is not over!

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Do Not Harm
Los Gatos, US
Apr 26, 2011 4:12 am EDT
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You can smell the most intrusive and offensive fragrance several stores away from Abercrombie & Fitch at Shopping Malls. Dillard’s, Macy's, Victoria’s Secret, Bath & Body, The Body Shop do not use their ventilating system to have their scents pushed in the air and then out into Mall hallways. I do not like walking in a Mall and tasting a fragrance...that is just so GROSS! I don't even shop in Abercrombie or Hollister but when I am shopping at a store three stores down I should not have to be exposed to smelling and tasting Abercrombie’s fragrance. People who work in other stores that have to breathe in and taste this fragrance on a daily basis can have breathing problems which could cause them to file a worker's comp claim which should be paid by Abercrombie or Hollister because they have caused the injury to these employees. The smell can travel a long way in a Mall especially if there happens to be a draft coming from one end to another like the Capitola Mall in Capitola, CA. You can still have your fragrance testers inside the stores but not in the ventilating system. Consumers already know what types of merchandise Abercrombie and Hollister carry and whether or not they want to walk in and shop around…you don’t need any offensive order permeating from the stores. Consumers should have the ability to shop without worrying if they will have an asthmatic attack, have the feeling of heavy lungs, or sneezing and coughing several hours after visiting a Shopping Mall with Abercrombie & Fitch or Hollister stores ventilating their fragrances. Causing harm to others is not a MARKETING STRATEGY.

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capemike
dsvsv, US
Jul 02, 2010 2:28 pm EDT

I don't have anything against one of these stores selling perfumes and having samples on hand that get occasionally sprayed, but the entire local mall smells of perfume from these stores' constant spraying practices. Abecrombie and Hollister both spray their clothes at my local mall (Cape Cod). It is impossible to escape the smell because it wafts out of the stores. I shouldn't have to smell it when I go to Radio Shack or Best Buy.
The people who work there are putting themselves at risk for lung problems in the future.

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cc5456
Milwaukee, US
Jul 01, 2010 10:58 am EDT

I used to love perfume and wore plenty of it. I had a friend who said it gave her headaches...I just brushed her off as some goof. After I went through some hormonal changes at the age of 35, I became intolerant to perfumes and artificial scents such as the fake air fresheners. Now I suffer from migraines due to artificial scents. I cannot wear perfume at all or use most unscented candles. A few are tolerable if they are only containing essential oils, but most are blended scents.

Please think of the babies, children, people with asthma, allergies, chemical sensitivities, people undergoing chemo and hormone therapy and so forth. I am very surprised there has not been a class action suit yet.

When I must walk by or go to adjoining stores, I can smell that horrible scent all through the other stores. It's really a matter of health and air quality. In addition, if I had teens, I wouldn't want them shopping there due to the adverse effects of breathing the chemicals in the colognes.

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LZ30
, US
Jun 15, 2010 9:19 pm EDT

People that have such a high sensitivity to perfumes and colognes should know better than to go to a public mall anyway. No one is forcing you to go to the mall, and Hollister should not have to change part of it's marketing strategy because you do not find it pleasant. The scent attracts numerous customers. If you don't like it, tough luck. Just stay away from the mall.

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Evanlee
STATE COLLEGE, US
Jun 01, 2010 2:23 pm EDT

The issue of the perfume reminds me of why these little Bambies like to douse themselves with it. They especially like to attract other little Bambies with their scent. I feel Hollister may be getting the complete flush soon and by the way, I hope so. Many of the store employees including the managers are rude and discourteous. The loudness of the music is annoying (not so much the music itself)) and because so many of the employees have to practically yell to give customers answers the employees faces become so unattractive. Too bad, I really like some of the clothes but not enough to put up with the noise, smell, rudeness and unprofessional individuals who work and run the store I use to shop at.

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nicetoknovvyou
Virginia Beach, US
Feb 15, 2010 7:15 pm EST

get. over. it.

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Dont like being duped
Binghampton, US
Sep 20, 2009 12:20 am EDT

Nice language Abercrombiekids. For those who disagree with the original complaint, how would you like to walk in the shoes of someone who can't take an extreme amount of perfume or an "attractive"? "scent" as you all have called it. How would you like to have a headache so bad that it makes you throw up, have a hypersensitivity to light, sound and put you out of commission for oh..about a day? I have the prescription imitrex so maybe there would be some relief in half a day but still remain nauseated. Suppose, during this severe headache that you had, I told you to, "suck it up". How would you feel? Never mind..you are a teenager. The marketing strategy for this store, I agree, will target the younger crowd. However, there is more disposable income from the parents of this targeted younger crowd. I will call them minors. If you are talking about college kids - from my observations and experience, these minors won't be spending money on high priced clothes and by then, older teenagers (minors) are moving on to more varied tastes in clothing. I know that when my child saves money from her babysitting and allowance, she desperately hopes that I will supplement her purchase with a little bit of monetary help from me. How is she going to do this when I am hopelessly benched outside the store because I want to breathe oxygen. The last thing I want to do is disappoint her, but somehow both Abercrombie and Hollister kill themselves to prevent people with sensitivity to smells to not enter the store. If I don't go in, neither does my wallet. I don't order online because if it is available in the store, I don't want to pay for shipping. Abercrombie is more obnoxious about spraying the clothes than Hollister. I had to cover my face with a jacket to get through the store one day and then when I saw some employee walking down the aisle spraying everything in sight, I had to leave- and with that I set down my purchases intended for my daughter. To taylor who mentioned that Bath & Body Works, Victoria's Secret, Macy's, Dillards, JcPenny's sells perfume- this is true. However, I don't feel that these companies have a policy that requires the employees to drench the entire store with scents that could be offensive and possibly dangerous to others. Oh! taylor what will happen if someday down the road you come down with some funky cancer related to breathing in toxic fumes? Two years is a long time to be exposed to breathing in stuff you really shouldn't at such concentrated levels. It's like a canary in a coal mine. I bet the canary would die in the Abrecrombie/Hollister store. One of the things that I think about when I purchase the clothes for my daughter - is there any perfume stains on the clothes because of "perfume patty" running around hosing down the store with Abercrombie/Hollister perfume. It's so dark in there, I can't look for stains. It can be loud, but I have noticed it has been better on some days, I can't talk to my daughter. This overload of sensory stimulii can't be good for anyone. It is what it is but looking at the stock market trends and the recession- these companies need to know that compromise and change could be a good thing.

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AbercrombieKids
Ghent, US
Sep 13, 2009 12:55 pm EDT

Haha nice that is very true. I agree with HcObabe, If you don't like the smells of public places, aka a mall, stay the ### away from it. No one is making you go there. Maybe your daughter shouldn't shop there if it's so excruiatingly painful for you. =)

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Abercrombie & Fitch Stores inspection of items

COPIES HAVE BEEN SENT TO SENIOR PERSONNEL ABERCROMBIE::::abercrombie uk were given 24 of my items from trading standards to inspect. the items were from 24 different sellers on ebay. they designated them, as all counterfeit. then ebayers sent in purchase invoices from abercrombie outlets! proving they were genuine. one lady ebayer from america is taking legal action against trading standards(she provided proof, that the abercrombie shorts she sold me were genuine)the lady has a lot of clout in america, and has an attorney on her board.. why have you(abercrombie UK), designated genuine items as fake>? i was told you didnt bother to open the bag, the seal was not broken! as they came off ebay, you simply wrote counterfeit on the bag, and sent them back to trading standards (so arrogant!) dorsetcc (p.k.[protected]@dorsetcc.gov.uk, deals with their complaints) trading standards went along with your designation, but as a gov body, they should have returned them to you, and asked that each item was inspected! because it was then proved that a lot of these items were genuine!which you had branded as fake! as an old age pensioner, fighting cancer, you would have lost me over £1000, just because of your arrogance, and hatred of ebay! what have you got to say, about your(abercrombie )non-inpection, on genuine abercrombie items>?

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Abercrombie & Fitch Stores Order not received, no help from customer service

I am just flabbergasted. I went Christmas shopping the day after Thanksgiving. My daughter wanted a jacket from A&F. Her whole wardrobe is from there.

The store did not have the jacket, so I ordered on-line. I was so happy. UPS leaves stuff on my doorstep without a signature, so being smart, I had my order sent to work. In tracking my shipment I see that it was delivered US Mail on Saturday 12/2. I'm excited to get to work on Monday and get my daughter's gift. It's not here! I wait until Tuesday, still not here. I call A&F customer service, and wait on hold for about 20 minutes. The customer service agent disconnected me. I call back and get a very pleasant girl. She advises me that I need to wait until 10 days after the order before they will do anything. I'm getting worried as my credit card has been charged $173, and I am sure that A&F will deplete their stock, and my daughter will have no Christmas gift. Meanwhile I have filed a claim with the Post Office. I call back on the day that the representative told me to. I get another pleasant representative and repeat my story. She tells me that she will need to speak to her supervisor. She comes back and tells me that there is nothing that they can do, that I will need to call back tomorrow or the next day if I still do not have my shipment, because it may still be coming. She told me that they would help me more "thoroughly" then. I remind her that the USPS tracking site shows that it was delivered. I ask for her supervisor. He gets on the phone and tells me that they can not do anything until tomorrow. I told him that I was really worried that they would run out of stock, and meanwhile I would not have my jacket, but have been charged. He checked and sure enough the stock is gone. I asked him to hold me one in another size.

He told me that he can not do that, and I would have to call back tomorrow before they can take action. He did credit me for the $12.95 shipping that I was charged since the store did not have the item. This still does not help me. I advised him that they were in error shipping a $150.00 item with no signature required. He said that really there is nothing they can do since it was delivered. He then asked "is there anything else that he can do to help me". I told him yes, ship the item that I have paid for via a shipping service that requires a signature. He told me again I would have to call tomorrow before they could do "anything". I asked him what they would do tomorrow when I still do not have my package. He said that he can not answer that. I told him that whatever they do tomorrow should be what they would do today. He said not necessarily. I reminded him that I have spent a ton of money at his store. He said that did not matter. I am just flabbergasted! The store representatives are so nice. Why would a company of this size with such good customers treat them this way? Why would they send a customer away without being satisfied? I got the impression that they did not even care that I have been charged, and my daughter has no gift. The guy was so flippant. I asked to speak to his manager, and he said that his manager does not take phone calls. I am just beside myself. I know that I would be fired for treating a customer this way. I will call back tomorrow, but after the way that I was treated today, I don't expect them to do anything. If they have the item in another size, I am sure that they will want me to pay again. I am in tears having been treated this way, and knowing that my daughter may not receive her gift.

Read full review of Abercrombie & Fitch Stores and 9 comments
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Ashley Mason
, US
Nov 02, 2022 9:44 am EDT

Hello,

I had the same thing happen and I would like help! I called 4 times. My package I did not receive and I am out hundreds of dollars. They upheld their denial and I got no package. I loved this store but if they do not resolve it I will tell everyone not to shop there. I did contact the Better Business bureau and police. I contacted Ontrac, parcel pending and they checked all the lockers. I got nothing. Please help!

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Elzbieta Rudnicka
, US
Dec 25, 2019 5:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello, I made a Pick Up in Store order and realized it has been shipped to a store quite a distance from my location. I have no idea how this came about and was hoping the package will be reshipped to my local A&F store in NJ.

Would like it to be shipped to :
1400 Willowbrook Mall, Wayne, NJ 07470

Order # : [protected]

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FI1234
, US
Aug 09, 2019 10:37 am EDT

I have same situation. I ordered $200.00 of mechanize and their courier company never attempt to deliver the item and ship it back to them. I have been following up for more than a month for my refund now. Neither i have my order nor my money as of yet. And their customer service was be like "Oh we can not process the refund and they don't know the reason for it" i was like WHATTTT!

Its been more than a month and i am still chasing them for my money!

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Sabrina P
, US
Dec 11, 2015 6:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My brother just ordered over $100.00 of merchandise and the same thing happened. Package said it was delivered and no one required a signature. He never recieved his packaged and no one will do anything he will never shop with them again.

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peter saunders
Benfleet, GB
Oct 09, 2010 4:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a mens belt on the website and payed 61 pounds for it. This was in may 2010,
In August 2010 i recieved a belt but not the one i ordered . After many emails today saturday the 10th of october 2010 i have recieved another belt from China, and yes it was the wrong one yet again. Also these belts in my opinion are not worth the money A&F are charging their customers.
How can you give a reference number from the A&B website TWICE and still recieve the wrong goods.

peter saunders.

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Noneofyabuisness
Beverly Hills, US
Mar 25, 2009 4:11 pm EDT

They are not racist! You are to think that! They find beautiful girls and hot men to model and work for them, it just so happens that those people are only white. And don't pretend you are smart, broadwaynightowl, for usuing the word "flabbergasted", because you obviously stole the word from the article of complaint. A&F is a great store, you are just made because you probably cant afford it, and are probably to much, much, much to ugly to even audition to model or work for them. And they are not in any lawsuit of any kind, no one thinks they are rasict but you. All A&F did wrong was hire pretty white girls and hot white men, you are just mad because you are not one of them, broadwaynightowl.

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broadwaynightowl
Mooresville, US
Mar 02, 2009 9:50 pm EST

I am flabbergasted that you state "The store representatives are so nice."

You clearly have not been into an Abercrombie & Fitch store. No one will help you, they discriminate & they are rude & conceited. Not to mention they are a horribly racist store. Have you seen any other race other than white model for them or work for them? No. They are in a lawsuit currently dealing with racism.

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Edward Marcano
,
May 29, 2008 10:34 am EDT

I've had a similar experience with Abercrombie & Fitch. Perhaps they train their employees to be rude. Specifically the store at the Roosevelt Field mall. There is a bald-headed african american at the register who is extremely rude (he threw my credit card back at me, not placed it on the counter, but threw it and it slid off and landed on the floor), not to mention an absolute ###. What a horrible company.

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Eric Larson
,
Aug 15, 2007 7:57 am EDT

I completely understand what you are saying, and your concerns about your daughter not receiving her gift. I have to say though that this really is not A&F's fault, nor yours though. If you say it was shipped to your work, that means that everyone in your work could have just picked it up and taken it. This is just one of those things where nothing can be done. I am sorry that your out a lot of money with nothing to show, and especially no gift. But unless you can somehow find out who took the package? nothing can be done.

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