re: Manager for Store # 10424 - Bakersfield, CA
She has exhausted my patience, as this is the FOURTH and not the first time I have been treated so cold, apathetic and unprofessional by her.
I always visit my local A&F to shop and I prefer to go early to avoid long lines. Apparently, she's always at the store every time I stop by to visit.
She's been very consistent with her demeanor to me and I am not sure if she is the same way with other customers.
She walks around me as if I am not existing. I have never received a simple greeting from her. Neither would she smile nor acknowledge my presence (like the other store associates). She makes me feel that I owe her a debt of gratitude for shopping in her store. The trigger of me writing this letter was my encounter with her today. I approached her in a civil manner, told her I wanted to try on 2 pairs of jeans with me and there she goes again - stolid face, looking past me, opened the dressing room door and when I got inside the room, slammed the door behind me.
I am so fed up with her! Her store, especially the sale shelf area is completely disorganized, sizing is not even on random order and I am talking about 20 mins after the store opened!
Please do something about it. If that would be the type of managers that you hire for the store, then expect people to just buy elsewhere. And yes, I decided to buy at Hollister and American Eagle instead. I would rather support a store that has great people assisting me than supporting a store who's people are utterly cold, snob, apathetic and unprofessional.
An extremely unhappy customer.