While sigining up for AAA Auto insurance, I was not told of any cancellation policy and penalties. Later due to an 30% increase in premium owing to my residential move within 8 miles, I canceled the policy. The refund of premium did not include a statement, but only a refund cheque. On demanding an explanative statement, I was told it is not in their code of conduct to issue an explanation.
Neither at the time of enrollment nor after did they tell me of any such cancellation policy. An increase in premium as high as 30% for a move of 8 miles in Los Angeles, though I take the same streets to commute, same places I buy groceries from, does not mean they are doing a fair business. Not sending a detailed explanation of final tally and withholding the cancellation policy initially suggests they are fraudulent in their means of business.