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24 Hour Fitness / bad customer service

United States Review updated:
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24-hour fitness
I have been trying to put a hold on my membership for several months; each time they tell me that the freeze was put yet keep charging my card!!! When I call to ask WTF - they tell me that "their records do not show that a hold on the membership was requested." I have called them, I went there personally, I submitted several e-mails - same song and dance - they keep charging me!!! Plus, they are ALWAYS RUDE! What a bunch of ###s - I hope they will get a class action against them soon!!! Running their business like that - I hope people will figure out what a bunch of ###s they are and put them out of business.


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N  3rd of Nov, 2008 by 
Agree Disagree 0 Votes

24-Hour Fitness - Rude staff
24 Hour Fitness
7887 Center Ave
Huntington Beach
United States

Recently I had occasion to come to the Center gym on a Thursday night and have a discouraging incident occur at the front desk.

I think I was at the counter for close to 10 minutes - which is by far the longest I have ever had to wait. But what was more of a concern is the fact that not only was I standing at the register side of the counter with noone helping me for a while. I was essentially ignored by the woman at the counter who never said
anything to me at all.. XXXX who was working the counter, never ever looked my way, explained that she could not help me much less that someone was on their way to help me check in myself and my child. I guess the expectation was that I should stand there endlessly waiting for an explanation, some
acknowledgement, some courtesy.

This is why after 5 minutes of standing by without any attention whatsoever, I moved over behind 3 other people (who had arrived after me and were being assisted) with getting access into the gym. I then had to stand there for another 5 minutes and when XXXX (the counselor) finally came to assist me she immediately told me she could not help me and that I had to go back over to the register to be helped (now behind 2 other people). When I explained that I had been there prior and she ignored me then, she was completely uncontrite, a tad bit rude and basically indicated that it was my tough luck and she owed me nothing at all - not an apology, not courtesy, much less assistance because she is "a counselor". I don't exactly know what her comment meant - but I am wondering if perhaps there is a new definition for that word now a days? Maybe her definition is someone who is professional, decent and "helfpul" when it suits them.

In any event, I have found that while the Center gym is great as far as layout/design, equipment, cleanliness and size - all great things! Some of the counter customer service is lacking in efficiency and courtesy (minus a few great quality individuals). There have been other confusing and congested incidents but hey things happen and time passes but this incident was by far the most unacceptable and frustrating to date.

So, suffice it to say you can sign me ignored and disgruntled...
N  14th of May, 2009 by 
Agree Disagree 0 Votes
Hello Eric,
I'm sorry to hear you have had a bad experience with the freezing of your membership. I am an employee of 24 Hour Fitness at the corporate office. If you are still having problems, please feel free to send me a message and I'll see what I can do to assist.
A  25th of Jul, 2009 by 
Agree Disagree 0 Votes
I agree. The Customer service of 24 hour fitness is not helpful at all
A  2nd of Sep, 2009 by 
Agree Disagree 0 Votes
I use to work for the Company; If only the corporate office saw some of the management have done to their member. Most of them are rude, not friendly and have no business working for the company, they are giving 24hr. Fitness a bad name. I havnt worked for the company in a year now and my dues just went up double. I cant believe this is allowed.
A  2nd of Sep, 2009 by 
Agree Disagree 0 Votes
N  10th of Nov, 2009 by 
Agree Disagree -1 Votes
I'm currently on the phone (well on hold to corp.) this is my 4th call to corp and 3rd call to a location. They have the worst CS!!! what you don't want my money???

My problem is they have terminated my account, saying I didn't renew but they were sending my renewal to an old address from 4 yrs ago. But they do have my current phone # so How could I have renewed my membership in the last 3 yrs? WTF? you guys have sent me renewals before to this address and now you have the wrong one on file, who's prolblem is it?
A  1st of Dec, 2009 by 
Agree Disagree -1 Votes
I'm having the same problem with 24 hr terminating my account. I've had my membership for over 9 years and was never notified that my payment was up. I went to the gym to pay it and it was past their 3 months "grace period" and they flat out cancelled my account with no type of notification whatsoever. Aparently I'm not the only one in this boat, so I'd love to see a class action suit started about this.

By the way, so far it has been pointless to call corporate and complain. Nothing has been done and I'm affraid nothing will be done about.
A  9th of Feb, 2010 by 
Agree Disagree 0 Votes
A  9th of Feb, 2010 by 
Agree Disagree 0 Votes
###IN SUCKZ this is tha worst gym ever i rather want too be a FATASS ten trying to be fit and going to this dumb ### gym wit the dumb ### employs and i think the employs are gay too...
they would be checking me out and ### like cum on dude im a guy ###... dam n one more thing this gym smells ### too n sweaty nuts too.. dont go to this stupid ### gym
N  9th of Feb, 2010 by 
Agree Disagree 0 Votes
### you 24 hour fitness. like that guy said it stinks ### n like sweaty nutz too...

N  9th of Feb, 2010 by 
Agree Disagree 0 Votes
###in employs!!! checkin me out every time I go to that ###in gym one of tem grabed one of my nutz i really didnt like tat just a lil but i ###en felt like if i got raped o sumthing dont go to tis gym as long if ur gay ten go!!! Fuk u 24 hour fitness
N  9th of Feb, 2010 by 
Agree Disagree 0 Votes
ooo tis is me the one tat got nut grabed by one of thos e stupid employs in 24 hour fitness ###ING ### I WANT MY NUT BACK

A  28th of Jan, 2011 by 
Agree Disagree 0 Votes
I have had the worst expericane with 24 Hour fitness in Mesquite TX. Whatever you dont pay them any money up front and dont pay them in cash Since they will claim nothing was paid and cancel your membership. Without a notification letter saying that you are about to get terminated from contract and the customer services SUCKS they dont know what they are doing and put you on hold and then promise that some one will call you back ... NO ONE EVER CALLS BACK!!! The club mangers DONT care about their current customers only New ones since they are tryin to get their MONEY SCREW the CURRENT CUSTOMERS... I am taking my situation with the state to file a complain every body needs to do the same its not fair that they can do this to their customers.
N  28th of Jan, 2011 by 
Agree Disagree 0 Votes
Ive had horrible experiences with 24 hour fitness and the information they gave me at the corporate office was not accurate. Their "super sports" are sometimes worse than the regular ones. The gym I used to go to would have band-aids in the pool, sweaty machines, green hot tub water...it was disgusting. Also their cleaning crew would sometimes clean in the girls locker room and they wouldn't get out for 5 minutes or even offer me a room to change in. They wanted me to wait 30 minutes for them to clean. As I understand it's a job that needs to be done, it was like 4am (those of us who like to work out early) and they should have provided some type of changing area. When I brought this complaint to the management they also said the people shouldn't have been cleaning at that time since early risers start to come at that time. I can say though, the gym has gotten better within the last 2 years, at least it did for me.
A  1st of Jan, 2012 by 
Agree Disagree 0 Votes
Monthly payments had been deducted from my credit card by 24hr fitness for over 18 years. I hardly used the services. About 6 years ago I started to take 2 yoga classes a week, and then they narrowed my 2 classes down to 1. I continued to go until for health and other personal reasons I did not go to the one yoga class any more. In 2011 I went back because they had started a new class, so I could go to 2 a week. It was then when I was told that my membership had been terminated because they had not been able to collect payments. I reviewed my statement and realized that when banks issue new cards they have a new number. I went back to the gym and showed them, I made several phone calls, I sent a couple of emails and I asked them for a copy of the letter they should have sent me to let me know they had not received my payment with no results. They had the correct address, but yet, no letter was sent. Why? They were just trying to get me to pay $29.99 a month instead of my $15.00. My husband has a membership also, but they still want $29.95 a month, because the employees are not interested in anyone, but they commission they are getting in their pockets with new clients only. Has anything been solved? I have read many of your complaints here.
A  28th of Jan, 2016 by 
Agree Disagree 0 Votes
24 fitness on Tropicanna Las Vegas!!! This is the worst gym and they got a lot of fu...cking ignorants employee, this is not a super sport but they claimed its so they could charge u more!!! Fu. c...king hate 24hfitness. Once my contract is over I'm fu...cking never come here or join their stupid gym!!! Only thing good bout here is close to my house but now there are a lot of gyms opened. Go to Las Vegas athletic clubs cheaper n more friendly staffssss!! Fu...ck 24 hours fitness CUN...TS!!!

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24 Hour Fitness USA Logo 24 Hour Fitness USA
Customer Service
12647 Alcosta Blvd № 500
San Ramon
United States - 94583
+1 800 432 6348
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