The complaint has been investigated and
resolved to the customer's satisfaction
Comfort Innunsatisfied

I had a reservation on 10/4/2014. I had a long talk wit the person that made the reservation. I told him I am 70 yrs. old and am disabled, but didn't need a disability room, but needed a room on the first floor because I can't do stairs. I told him I looked on there website and saw a green chair in one of the pictures that had a padded seat, arms and back. I told him I had a bad back and slept in a chair most of the time. He assured me there would be no problem meeting my requirements. When I arrived I found that the room was on the second floor, but that they had elevators. When I got to the second floor I found there were 10 steps to get to the room. After I did what I have to do to get up 10 steps I arrived at the room and found the chair in the room had a padded seat but it was wood backed and no arms. I left my belongings in the room and went to the desk where a man who identified himself as the manager told me it would cost me another $25.00 to get a room with no stairs and a padded chair. I had someplace to be so I left and when I came back and made my way to the room again. When I walked in I noticed something by the window, a pair of women's cowboy boots. I went to the closet and found two suite cases and a closet full of clothes. I called and asked for someone to come to the room. When he arrived he looked around and then looked at me and said "but sir the room is clean", not seeming to get the fact that my valuables had been in the room for four hours and that someone could walk in on me at any minuet. I got another room without stairs, but the same chair. I had my Attorney write a letter to the Corporate Office, I never received a reply, then one day going through my favorites I saw that I had received a reply from the manager that addressed nothing in the complaint. I compaired it with the room is clean comment. I am in the process of doing a ADA complaint with the DOJ.


  • Md
    MDSimpson Jun 03, 2016

    Reservation made, 3 months in advance. for non-smoking room on front of hotel away from noisy train tracks. Upon arrival, given room with absolutely foul stence of smoke. They said it had been "ionized." Whatever that process is - it failed miserably in removing the smokers stench. The room was also on the noisy train-tracks side of the hotel. When we asked why we hadn't gotten the room we reserved 3 months earlier, the said it was because they coul not guarantee a particluar type of room. Is that's so, whay didn't tey say so when we reserved the room ( in person) during a prior visit. They also said that reservations could not be honored if a visitor decided to stay longer than scheduled such that the room we reserved was over-stayed. What bunk! we immediately demanded a refund and cancelled a future reservation and went to a newly-opened Fairfield Inn a few miles away. We will never, if possible, stay at another Comfort Inn. It was very much like the Sienfeld episode about car rentals - "You can make reservations - you don't know how to hold(honor) them!"

    0 Votes
  • Ha
    Hatethisplace Jul 05, 2009

    This place for what you pay is a joke the smell is terriable nothing works right when you go to use it and this hotel is filthy i would rather go and sleep outside then stay here blood on the sheets rooms stink they dont change the sheets on there beds and you are afraid to touch anything yuck and the from the looks of the front desk staff i should have known better then to stay there

    0 Votes
  • Pj
    PJ Lind Apr 01, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Silver earrings taken from nightstand during cleaning service. It was an act of blatant theft! Service provider acted 'surprised'. She spoke no English. The other staff members, including the woman at the front desk had an, "Oh, that's too bad!" attitude. I felt both duped and robbed.

    0 Votes

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