The complaint has been investigated and
resolved to the customer's satisfactionResolved Comfort Inn — unsatisfied
resolved to the customer's satisfaction
I had a reservation on 10/4/2014. I had a long talk wit the person that made the reservation. I told him I am 70 yrs. old and am disabled, but didn't need a disability room, but needed a room on the first floor because I can't do stairs. I told him I looked on there website and saw a green chair in one of the pictures that had a padded seat, arms and back. I told him I had a bad back and slept in a chair most of the time. He assured me there would be no problem meeting my requirements. When I arrived I found that the room was on the second floor, but that they had elevators. When I got to the second floor I found there were 10 steps to get to the room. After I did what I have to do to get up 10 steps I arrived at the room and found the chair in the room had a padded seat but it was wood backed and no arms. I left my belongings in the room and went to the desk where a man who identified himself as the manager told me it would cost me another $25.00 to get a room with no stairs and a padded chair. I had someplace to be so I left and when I came back and made my way to the room again. When I walked in I noticed something by the window, a pair of women's cowboy boots. I went to the closet and found two suite cases and a closet full of clothes. I called and asked for someone to come to the room. When he arrived he looked around and then looked at me and said "but sir the room is clean", not seeming to get the fact that my valuables had been in the room for four hours and that someone could walk in on me at any minuet. I got another room without stairs, but the same chair. I had my Attorney write a letter to the Corporate Office, I never received a reply, then one day going through my favorites I saw that I had received a reply from the manager that addressed nothing in the complaint. I compaired it with the room is clean comment. I am in the process of doing a ADA complaint with the DOJ.