The complaint has been investigated and
resolved to the customer's satisfactionResolved Colonial National Mortgage — stay away from this terrible company!
resolved to the customer's satisfaction
Colonial National Mortgage
217 S Stemmons Fwy
Lewisville, TX 75067
I would not recommend anyone to do business with Colonial National Mortgage/Colonial Savings. I obtained a mortgage with them in 2006 and I signed a loan application to do a fixed rate mortgage as I was led to believe this is what I was getting.
When I went to closing, I found out the loan officer, Deanna Adams, had done a bait-and-switch and switched it to an an adjustable rate mortgage. I went ahead and closed as I wanted the house very badly.
In a couple of months, my rate will turn into an adjustable rate and will probably sky-rocket. I have made repeated calls to Colonial Mortgage and even to their corporate office in Ft. Worth. Have explained to two people in upper management about what happened but they just pass me off to someone else. Now I cannot get return phone calls. One lady I spoke to named Karen Cook in their Arlington office was very rude to me - especially considering I am a current customer of their's. I would advise anyone from doing business with this company as their customer service is terrible and I am filing a complaint with the Texas Attorney General's Office and this will probably end up in court. They have several locations and are a part of Colonial Savings in Ft. Worth.