GreenPoint Mortgage reviews and complaints

Green Point Mortgage has a new way to extorting money from theirs clients, They refund your payment to your bank who paid every first of the month on time than charge you late fees because you have resend the money late.

One time it could be an error but more than 5 times it is criminal even with the proof of your bank they still want the late fee and scare you with foreclosure. You can write or send them mails or your bank contacting them by phone or in writing to prove that the mortgage is was paid on time and show them when it was refund directly to my account.

I am experiences the mortgage reversal payment game right now and need help.
Teresa

They did the same thing to us, Payment was received, confirmed, etc. They have been fighting over their late fees, and pushing us closer to foreclosure. They are dishonest, rude, and have the worst customer service we have ever encountered. We have never been late in over two years.

I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at [protected] and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

CAUTION! When dealing with greenpoint, look out. They will act like they are working with you on the short sale and will delay delay delay, stop communications and then will have your home auctioned off like it was nothing to them.. They do not care about the homeowner! They get paid more by foreclosing than by doing a short sale. Look at their servicing agreements...it is in black and white!

I have an nteresting Question: Why would a second trust deed holder pursue a trustee sale? My first trust deed with Greenpoint is defaulted and a sale date has been posted. After numerous conversations with Greenpoint I have requested a reinstatement with the arrearages owed be negotiated and tacked on the back end of the loan. I am waiting on their approval and also a foreclosure sale date postponement to handle all of this in time before I should lose the home. I’ve had to stop paying my second trust deed at about the same time I stopped paying my Greenpoint loan payment. Now they are threatening foreclosure but no NOD filed yet. It has been 8 months since I’ve paid them.

If I cure the first and reinstate the loan and the second trust deed were to go to sale wouldn’t they have to take back the property subject to the first? Currently there is enough equity in the home to cover the first but only a fraction left over for the second trust deed. As the market continues to slide it makes no sense to pursue a sale and right of security.

First T.D. is with Greenpoint for $370, 000 and the second is a HELOC with WAMU for $185, 000. The home’s value is approx. $425, 000. I have a buyer for the home in the event Greenpoint won't reinstate my loan as a back up plan again requiring the postponement to negotiate a short sale with the second trust deed holder.

The only choice I seem to have is to stop all payments and allow the home to foreclose, reinstate the first T.D. only until the second does ? or sell the home and pay off the first and ask for a short sale on the 2nd. Any suggestions? Should I worry about the second trust deed making a manuever that I'm not aware of causing me more harm than good. Should I negotiate a forebearance with the second until the market rebounds? That is the only way they have a chance of a return on their loan except to pursue a judicial foreclosure where they have a chance at claiming a deficiency judgement against me personally.

My head is spinning. Can someone help me?

Also, Greenpoint informed me today that they are selling many, many of their loans to Countrywide. They are unable to assist me due to their staff working on packaging up the loans for sale to Countrywide. Interesting. They said my loan was not one of those loans being sold.

Greenpoint has imposed tax impounds and have over stated the amounts due to cover the taxes. The amounts being imposed are 4 times the amount of the ANNUAL tax bill.

I am having the SAME problem right now. Did you ever get to the bottom of it? If so...what do you recommend? I really apprecaite any help uyou can offer.
I cannot get the title for my property although the loan hasbenn paid off since Greenpoint went out of business.

Suzy

I really need help. I had a GreenPoint Home Equity Loan that was paid off by Wachovia Bank on 9/26/07. GreenPoint never properly discharged the loan, now I can't get clear title on my property. I have mailed copius papers to Countrywide Bank containing all documents regarding this GreenPoint mortgage. The woman working on my file will not return any of my phone calls, or contact me in any way regarding this paid in full mortgate. Where can I do to get this mess cleared up?

Janet

Agree 300% they are worthless loan sharks who send US jobs to India and beat up customers like me who had the integrity ask their help with an affordable refi or laon modificaition for the purpose of avioiding daulot and foreclosue 13+ months ago!

Changing payment dates and then charging late payment charges. There is no grace period given before they gave 15 days grace period now they just charge late charges.

Reading each one of your experiences is like writing my own. i relate to each one of you.
i'm going thrue the leave a message story for over 2 weeks now. A month ago i recieve a notice of trusty sale for the 20 of nov. i called them and asked them what happened with the loan modification they were doing on me?, the story with you all. "we did not recieve it".
A week before they posted the trusty sale notice, a rep told me that i had until the last friday of oct. to come up with 7, 000 dollars to do a repayment or loan modification. i called a couple of days before and nobody at greenpoint was able to take the agreed payment. tried the next day same thing.

but they did move forward with the trusty sale.

in the begining of nov. i started recording every single call i made to greenpoint. they say they postponed the trusty sale to january 08, but after reading all of your stories i feel more certain that they are walking me into foreclosure.

I have all recordings in case some of you wanna move foreward against them.

Here is a great article that makes many references to Greenpoint Mortgage's lending practices that I think you will all be interested in.

http://www.businessweek.com/magazine/content/08_47/b4109070638235_page_2.htm

Just copy and paste it into your browser. Comes directly from the latest issue (November 15, 2008 of BusinessWeek magazine. Comments?

Same here! Those stories are all ones I can completely relate with. I submitted a full hardship package including more info than they requested regarding my current situation. Up until now (Nov. 2008) I have had no opportunity to talk with Greenpoint except for a handful due to their lack of customer servicing. You call them and it just goes to a voicemail to call back tomorrow. When they originally called me back in the beginning of this mess I would receive only a phone message requesting that I contact them and a phone number. Never a live person even when I called back.

On a rare conversation they encouraged me to sell my home without even the prospect of a work out. I was shocked. The shock has subsided now and I know I will be moving. Hard pill to swallow though. Per their request I completed an extensive profile on my situation including copies of bank statements (6 mos.), tax returns, income and expense statement, hardship letter and a financial statement. I included a suggested work out plan that I could afford based on the information provided. Note: My mortgage payment was paid on time every month for the first three years of the loan and six months after the payment increased by $1, 800 to over $4, 000/mo. with no escrow for taxes and insurance.

After all the work I put into the package I mailed to them registered mail I received a one page "form" letter about a week later stating that any work out plan was denied based on the following reasons:

My expenses exceeded my income. Duh. My work out plan explains in detail how to make ends meet in order to pay my mortgage on time and stay in my home.

I'm going to send them another package this week along with letters to my district congressman, governor, senator and whoever else will listen to my lack of attention regarding MY HOME THAT I REMODELED AND MADE BEAUTIFUL, TENDED TO WITH ALL MY HEART NOW FOR SEVEN YEARS.

I'm a real estate broker going through really tough times in San Bernardino County, CA. But business is picking up and I'm pursuing subsidized income as well. I must be heard and quickly if I'm in hope of saving my beloved home.

Thank you to all of you that made me realize that I'm not alone.

greenpoint has gotten too overpriced and a lot of old timers are very hurt cause all they know is greenpoint and they can not offord it so cut it out and lets let the old timers back its not right what they are doing

Just glad to know I am not the only one with problems with this company. A year ago I tried to negotiate with them and they would not do anything. Now they have another property (mine) as I have had to walk away. They still have not foreclosed but I left the property in beautiful condition and my realtor is watching over it. We do hope it sells on a short sale but Greenpoint has been rude, harrassing, and unbearable to work with. Sad this had to happen by I know I am not the only one. Thank you.

Our experience has been the same! We started talking to Greenpoint in November because we knew my husband's job was in jeopardy. Rep told us they didn't have any programs, basically we'd have to miss at least 90 days before they could "help" us. We continued making payments until May, and I kept calling to find out if things had changed. One rep I talked to in February said we needed to fill out a loan workout app (even though we hadn't missed any payments yet!). We were told we needed to complete it if we were unable to make payments. Then in April, another rep asked why we hadn't sent it in yet. I said we hadn't missed payments.

Finally in June we were unable to make our payments and mailed our loan workout. When they called, I gave them the same information I had been giving them all along. Finally stopped taking calls. We received a letter from them in late July saying we were on the verge of being foreclosed and to call. So I did and spoke with a Mrs. Stevens, who proceeded to harangue me on the phone. I asked her what happened to our loan workout. She said it didn't look like it had been processed yet but our loan was being reviewed for foreclosure and the only way we could prevent it was to come up with the past due amount of about $5000. I said if I had $5000, I would be behind on payments, would I? She then started asking me if we wanted to keep the house (yes) and the only way we could do it was to pay the past due amount! No, she couldn't tell me if our loan workout had been reviewed. No, there was NO other number to call. But I had to pay up or else!
I even called Hope Now, the rep was perplexed when I told him what Mrs. Stevens told me on the phone. He told me to call another number which was Hope Now's direct line to Greenpoint. Turns out it was the same number I called!
I was so stressed and depressed after the call with Mrs. Stevens. I'm ready to give up and walk away. If they don't want to negotiate with their borrowers, I don't know that I want to keep this house. These guys are the most unpleasant people to deal with. Everyone has told us lenders are more than willing to negotiate some kind of workout, but apparently they don't know about Greenpoint.

I totally agree! I was in a short sale with Greenpoint, had an approved buyer, had the appraisal in 2 months ago and was waiting on a counter from gp, but instead they strung me along instead and sold the house saying that they never received paperwork! Ciara Scott NEVER returned calls and then said never did the appraisal until I gave them the names of the company and people who THEY sent out! I am fighting all the WAY! They would rather have a foreclosure on my record than sell to a qualified buyer! I AM FIGHTING TIL THE END! I AM GETTING AN AUDIT OF MY LOAN DOCS NOW! FIRST STEP BEFORE THE LAWSUIT!

These people are blood sucking #@! they have the ability to help and choose not too. They would make more money on their homes by not foreclosing, and working with their struggling borrowers. They do not respond in any shape or form, they have an automated phone system. With the market as it is in MI they will never recoup the money they lent, why not make adjustments, with their borrowers, let them keep their homes, and get their money back from the government that is going to bail them out? It would be great if there was an actual Bill that would help the borrowers, as it stands, very few people will get aid or relief from Bush's Bill, it is nothing more than PR. It helps no one, and gives alot of people false hope.

In May of this year (2008) I came down with an MS related disease. I can’t work due to loss of mobility, extreme nerve pain and heavy medications. I have filed for disability. I went through the rigorous steps to reduce my mortgage or lower my rate with Greenpoint. After extensive documentation - tax return, income to loss statements - bank statements - and personal hardship letter to Georgia McBride in "Customer Care", I received a one page letter denying any help with my mortgage. In addition, Ms McBride suggested that if I were to consider selling my property in the future "the investor of your loan may consider your loan a candidate for short sale.” In other words, When you default…we will buy it on the cheap.

This company is acting just inside the legal boundaries but well outside and beyond the moral and ethical limits of decency and air dealing.

Anyone one have ideas on how to respond other than to a Senator, Legislator, or 60-Minutes? I am starting that process today.

By the way...I am current with my mortgage...much to the displeasure of Greenpoint

We keep hearing these Lenders will work with you, in my dealing Greenpoint, BullSh-t.

I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at [protected] and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

pay bill

We are purchasing a home that Greenpoint holds the 2nd loan on...it is a short sale, which they approved. HOWEVER, last week they sold the loan to Countrywide and now we are told that we will not be closing on Monday (movers have everything we own at this point) and that we will have to start the negotiations all over with CW now and it could take weeks - months at the least!

Well by now most of your know that Greenpoint has sold their servicing to Countrywide effective November 29, 2008. In my perusal of various web sites and forums discussing lenders and their business practices I began to read more and more about my "little" Greenpoint mortgage company that no one I knew had ever heard of before. Obviously Greenpoint Mortgage, an entity once under the wing of Capital One and Deutch Bank has proven to be a player in many of American homeowner's mortgage nightmares.

I am near the end of negotiating my loan modification with Greenpoint after hours upon hours of phone conversations with x, y and z departments just in time to have all my efforts yanked from under me within a blink of an eye. I happen to be one of the lucky trustors who has a foreclosure sale date set dead center between the time the announcement of the portfolio sale to Countrywide is announced and the date Countrywide actually takes control of those loans. Which means that my foreclosure date scheduled for November 24, 2008 remains on the books with no further discussion from anyone I had agreements being processed with.

November 13th and 14th I was completing my communications with Greenpoint's loss mitigation department and loan mod depts. to finalize my work out plan, postpone my sale date in order to do so with green lights all the way. On November 15th I receive a letter in the mail stating that effective November 29th all servicing will be in the hands of Countrywide. On November 17th I called to verify the plans and find out when my sale date had been rescheduled for only to be told that all negotiations are off the table and my sale date will remain November 24, 2008 as planned.

I've been calling Greenpoint continuously hour after hour (squeaky wheel) all day today to no avail but will continue again tomorrow until I can speak with someone that can do something to at the very least allow me to remain in my home through Thanksgiving without resorting to filing BK to do it. What a shame. I'm a fighter thank God but this is the absolute worst treatment I've experienced in my life and I hope for all time.

What the hell is the government doing bailing these lenders out in order to loosen up the bank's lending abilities and credit practices when it is obvious that money made no difference in lending practices whatsoever? I know! Sitting in their mansions watching reruns of Wall Street and the great Gordon Gecko speech about "Greed is Good".

Greenpoint informed me personally today that they are packaging up a good amount of their loans for sale to Countrywide. This is exactly was the mortgage department at Greenpoint told me today on the phone. I needed assistance from their home retention department but the girl was unavailable because she was deeply involved in bundling up the loans to sell to Countrywide. Interesting...

what you described is exactly what predatory lenders do, and its exactly why Countrywide is now being investigated by the FBI for securities fraud.
Keep making calls, and get attention to your situation and maybe you'll finally get some help. I would be surprised that the IRS wont back up a bit after knowing the investigation is underway and you have paperwork showing everything.
good luck

I too had problems with Greenpoint and a payoff. which they lost and have never admitted to finding. I kept getting comments such as when did you alledgely send in the alledged payment. after 30 days of no help. i sent them a letter outlining the following: check issuer, amount, confirmation number and name of person who signed for it at Greenpoint. never send via regular mail its worth the extra money to have them sign. I gave them exactly 7 days to resolve the issue and cc my attorney. I sent this via the contact us section on the website and certified mail. I got a response with in 24 hours and it was resolved in 10 days.

lesson learned; document document document. seek legal assistance early and hold them accountable.