College Board — customer service
I'm very upset with their customer service. I ordered a product from the collegeboard online store. But what I realized that the product I ordered was not the product I was looking for. So I called the day that I placed the order to ask them to cancel my order. The customer service agent told me to call back tomorrow because it's too early for my transaction to show up on my account. I listened and called back the next day. A different customer service agent answered my call and after I told him the story of what had happened the day before, he redirected me to the sat bookstore. The lady from the sat bookstore tells me that it's too late to cancel my order! I was extremely angry. As I attempted to find a way to return my product without having to pay shipping, they avoided me by connecting me to various agents and using tactics so they can avoid my complaint.
So here's the summary.
I paid 22$ for the product itself plus 10$shipping.
They don't return the 10$ shipping fee.
And I had to spend $15 dollars to ship it back, which i'm also not getting back.
The customer service is, in conclusion, like #.