Cole Haan Customer Reviews 3
Pros and Cons of Cole Haan: A Review Breakdown
Cole Haan is a popular brand that provides exquisite footwear, accessories, and outerwear. Our analysis of Cole Haan reviews reveals that the brand is well-regarded by customers for its high-quality products and stylish designs. Many customers praise Cole Haan for its comfortable yet fashionable shoes, which are suitable for people with various foot sizes and shapes.
Another aspect that earns Cole Haan high ratings is its exceptional customer service. Many customers recount positive experiences with Cole Haan’s representatives, who were helpful and prompt in addressing their concerns. Additionally, customers appreciate the brand’s free shipping and return policies, which allow them to try on and exchange products with ease.
The brand’s commitment to sustainability is another plus point that many customers applaud. Cole Haan has moved away from traditional leather in some of its products, opting instead for materials made from recycled plastic and renewable resources. This move has earned Cole Haan admiration from eco-conscious customers.
Although some customers have reported issues with sizing and color discrepancies, these experiences appear to be rare. Overall, Cole Haan is highly recommended by many satisfied customers who appreciate the brand’s quality, style, and customer service.
Absolutely terrible customer service
Absolutely terrible customer service. Deceptive sales tactics. Suspect ethics. Avoid Cole Haan!
Replied
I have now spoken to two Cole Haan representatives on the phone with no success
I have now spoken to two Cole Haan representatives on the phone with no success. The first representative told me that she could not process the exchange order herself and would need to contact a manager, but that all managers had left for the day. The second representative that I spoke with today informed me that an exchange order was never placed, and asked me if I filled out the exchange form, which I did. She then proceeded to put me on hold for over 20 minutes without any explanation. I have never had so much difficulty simply trying to exchange an item with such poor customer service. It seems incredibly fraudulent in nature.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
I ordered a pair of Cole Haan Original Grand Chukka boots on black friday (11/29)
I ordered a pair of Cole Haan Original Grand Chukka boots on black friday (11/29). They were showing as approx $110 plus an extra 10% using the black friday promo code. However, it seems that it was some sort of pricing error that they caught last minute because they emailed me my order confirmation showing that the boots were $126 plus an extra 10% off using the promo code. Even if it were an error, that should not have negatively affected me and that is essentially bait and switch marketing. I emailed twice regarding this issue and received no response. I called customer service who would not tell me what price the shoes were running for on Black Friday and told me that he could not help me because I did not screen-shot my order.
The complaint has been investigated and resolved to the customer's satisfaction.
Most discussed Cole Haan reviews
Absolutely terrible customer serviceRecent comments about Cole Haan company
Absolutely terrible customer service
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You guys are terrible. I have been waiting for my shoes which were supposed to be a return exchange for another size. its been almost a month and I have not received an email or correspondence. I have 8 pair of shoes because I think you have the best shoes ever but the worst customer service. You guys are terrible, worst customer service ever, do not show empathy instead you try to buy good comments by giving away 25% off. GOOD JOB, when I called your Customer service they said they have the size what I was looking for and it will be shipped but after 10 days I found out that it's not available. thank god I called because you guys are too cool to even reply or follow up. Your company does not have any character, you guys are worst than the people who scam people over the phone. I am embarrassed to own 8 pairs of shoes which bought from you guys, why did I waste my time and money on you. Ridiculous.
Absolutely terrible customer service. Deceptive sales tactics. Suspect ethics. Avoid Cole Haan!