SUBMIT A COMPLAINT

Coldwell Bankerunit 1507 plaza

1
N Aug 03, 2018

7/21 - 7/28
We stayed at the Plaza unit 1507 and booked through CBVactions
Unit was run down and dirty...
Firstly our unit was never cleaned prior to us getting the keys. There were bags of dirty linens in the unit and was filthy hair and sand all over. I proceeded to start to clean when we got a knock at the door from the cleaning staff stating unit had not been cleaned yet. So now they proceeded to clean while we were there trying to unpack. They did a rush job. Floors were not washed at all and had to ask them to run the vacuum cleaner. This is a HEALTH HAZARD letting renters in prior to cleaning...Nathan at Coldwell responded floors are not washed because carts are brought into rooms (WHAT)????? this was never stated that a cart was being brought into the room...

Secondly the tub in the master BR was clogged and filthy. Cleaning people stated they reported to the office to have maintenance dept. look at. 4 hrs go by nobody shows I go to office and am told I need to call Coldwell which I did and was told an order would be put in. Was not fixed until Sunday at 3pm. so stagnant water that smelled was left for a day and a half. Again a HEALTH HAZARD

Thirdly screen door to patio out of BR was off track and full of holes...

fourthly door to laundry closet was off track and fell on me when opened to do laundry so we just put aside for the week. Again a HEALTH HAZARD and could have been hurt thank god no small children in unit...

I followed up with Coldwell banker and got this response
Ms...

We have received your email and I want to thank you for bringing these issues to our attention and to apologize for your dissatisfaction with the cleanliness and the maintenance issues that you experienced at the unit. I've passed your feedback along the to the cleaning company as well as to the property owner. After speaking with the cleaner, they reported that they were asked 'not to mop the floor as the guests were bringing in a cart.' Normal check-in time is 3pm and according to our records the property was reported cleaned as of 3:06pm. Particularly on our busiest Saturdays in the summer, the cleaners can be held up in traffic and the cleanings completed slightly after 3pm. We do note in our contract that cleanings may occur as late as 6pm. Regarding the maintenance request, we sent your request to the Plaza maintenance team at 5:12pm on Saturday evening as soon as we received approval from the property owner. I apologize that they were unable to address it until the following day. We hope you'll give us a chance to improve upon our service next time you visit Ocean City! If you have any questions, please feel free to contact our office at the numbers below.

Nathan Follmer

In other words TO BAD ...

My family rented 6 units here during this week for a wedding and will not be renting from CBVacations in the future as many of them also had issues.

I feel I should be refunded a few days at least 2 that the shower/tub could not be used as well as for having to clean wash floors myself...

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