The complaint has been investigated and
resolved to the customer's satisfactionResolved Coldwell Banker — bad service
resolved to the customer's satisfaction
My wife and I decided to try and sell our home and upgrade back in February of 2008. We found the Coldwell Banker office in Kendall Park NJ and decided to list with this agency. The first month went fine, but then, the real estate agent seemed to be unresponsive to our needs. The only thing of concern was selling my home without regard for me finding another home to buy. No research, no questions, no sit down with me and my wife to understand our needs. By the time we neared the end of 6 months, we never really heard from the agency. A total of 5 people came to see the home in 6 months. Now we understood the market was bad and that contributed to the lack of traffic. But then something bizarre took place. Before the end of the contract, the agency came out to the house, took down their signs and lockbox and allegedly placed the key to my home in my mailbox. Can you beleive? A voicemail message was left letting me know where to find my keys. When I went to my mailbox, no key was to be found. I called the agency and they didn't even so much as apologize. Now I had to change the locks on my home. They had jeapordized my family's safety. I sent a letter and the receipt to the agency for reimbursment only to have them send me back a letter of release of claims and, beleive it or not, a W9 form so I can claim taxes on the check (which they never sent) to replace the locks on my home that they lost the key to. The total amount requested was $55.00. I was never paid. Look, it not about the $55.00; I've spent twice that on dinner for my wife and I. It the principle of it all. So do yourself a favor and think twice before engaging this agency in any transactions. You are sure to lose in the end. Let your friends and family know!!