Coldwater Creek / The Coldwater Direct review: Product not shipped but paid for

On 9-19-2027 I placed an order for $444.62. The order was confirmed immediately via email. The transaction was put into "pending" status on my credit card. A shipping label was created on 9-20-2027 but the products have not shipped, per USPS. The company insists that it has because the off-shore call center sees that the shipping label has been created, but has no vision into the tracking of the actual package. The transaction posted to my credit card on 9-20. I have received not confirmation from the company nor USPS that the product has shipped. I contacted the company by email, phone and text, requesting that the order be cancelled and the company has refused, citing that it has been shipped. I have started a process to do a charge back on my credit card but also wanted to file a complaint with the FTC regarding this action. The USPS routing number is [redacted]. I can provide any additional details needed, including copies of emails and confirmation from the USPS that the package has not been received by them, nor is in transit.

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