Coast Dental Services
reviews and complaints

My Company sponsored a dental program connected with Coastal Dental. Both my wife and I went to different locations and both were greeted with the exact same conditions. The free cleaning was not available because they said we needed deep cleaning and would not do the free one because they could lose their license for not doing the proper cleaning. They also found numerous cavities and root canals that needed to be done. I had just been to a private dentist last December and none of these "so called" procedures were necessary.

After the fact, I check the complaints - too late. Will not go there for treatment. I do not trust them. I am also writing to my benefits department to let them know that they should not be offering this company to us.

We were sent a bill for services that were never rendered then Coast Dental charged it off on our credit bureau report. We took our then 19 year old daughter to Coast Dental when she worked at Disney College-Career Program in Kissimmee in 2006. We advised them to do only the work covered totally by her father's insurance, cleaning, x rays and evaluation. That same day they asked me for $5 extra for whatever and I should have been alerted than that something was wrong. The evaluation was excessive & expensive, she had always had regular dental care so we were suspect enough not to take her back. Instead we brought her to Miami to go back to our family dentist. Then we started to receive a bill in the mail to us for $55. I tried to call them, never got through, left many messages, no one ever called me back, and we found that Coast Dental then reported this to the credit bureau. The $55 charge from Coast Dental is totally fraudulent. I tried to complain to the ADA but they only take complaints about work done not administration of the office. I filed with the consumer services dept of Florida but nothing was accomplished either. I was told that in cases like these, most people just cave in and pay the bill. Wow, COAST DENTAL OF KISSIMMEE ARE A BUNCH OF CROOKS.

Coast Dental handed me a list work I needed dont totaling $3000. They also told me I needed a deep cleaning. When I looked at all the paperwork I saw that there was a "sonic care brush" as part of my cleaning, and also some other form of rinse. When I asked the nurse ehat it was she says "Oh, you really don't need to get that done, but we recommend it". Before my x-rays they also told me they were going to test me for oral cancer. I figured it was part of the procedure. When I asked the nurse if I really needed it done, again, she says "well we do recommend it, but if you don't want it done we don't have to". Why recommend things that are so expensive if they are not needed? As I was leaving I also asked for my bleach refills for my teeth whitening. They refused to give me my whitening refills until I had "all the work done". Of course, I went elsewhere and am very happy with them. They were honest. My mouth wasn't even close to being as bad as Coast Dental told me it was.

Coast Dental
2907 Vineland Road
Kissimmee, FL34746 Phone: [protected]
Coast Dental billed us for services/ charges that never were made then reported this to the credit bureaus when we refused to pay the fraudulent bills they sent us. We called many times, only got a recording to leave a message, we did, but were never called back.

Now, I am writing to the credit bureaus about this demanding the uncollected charges status be taken off our name. I am still in disbelief that this happened and that Coast Dental had been such an underhanded operation. We took our 20 year old daughter for the COST-FREE cleaning, xrays, and evaluations to Coast Dental, It seemed like a very high amount of work that they wanted to do, so we brought her and the list they gave us to our long time dentist here in Miami where we live.

Our suspicions were confirmed, the bill was padded with un-necessary stuff, so we never went back to Coast Dental, . Then we started to receive a bill in the mail for $ 51.00 ? Since we never had returned, we just felt that it was a mistake. No one at Coast Dental would return my call, and they eventually reported this to the credit bureaus as a black mark against our credit.

Coast Dental needs to be ashamed of themselves, first, for padding the estimate for work to be done and second, for the fraudulent billing to us, trying to rob us of money we never owed them for services that never were given .

I've paid with my payflex medical card of $504.00 on a Friday, April 20, 2011. I called to cancel the scheduled making of lower dentures on the following Monday morning. they cancel the making of the lower dentures. but here's the kicker. they told me it would be 2 months to receive credit on my medical card. because those funds are held up by Coast Dental, I can not pay for medicine I need. I have 2 weeks worth of my diabeties injections.
Today i plan to drive to the coparate office of 75 miles from my home, hopeful for them to speed their process of crediting my medica credit card.

This dental office nearly ruined my tooth and has created a fear of dentists In me forever. I go in for an irratated tooth and they immediatly start a root canal. The numbing shots did not work and they just told me "your roots just wont take the shots". Never an issue at other dentists! After 6 hours of work on one tooth and 12 shots later they still didnt finish. They worked on it again a week later and the temporary fitting had collapsed within this time. After getting another temp filling and it falling out too they gave me an uncomfortable crown. The nurse MADE the clunky thing fit. After a month the tooth started bleeding and I went to a good oral surgean to fix it. He noticed a near fracture in my jaw bone and also found the other dentist had not finished the root canal. Also, I'm now having to get the crown CUT from my gums because it does not fit and it had to be drilled through. NEVER go to coast dental...you will pay for it for years like my father and I. They actually did fracture his jaw bone during a root canal that they addmitted they were not equipped for it after the surgury was half done.

As soon as I sat down the dental assistant told me I was getting a cancer test for my mouth and it would be $64.00 instead of the $5.00 I was told the visit was going cost. When I asked if I had to have the test she stated "no but It would be foolish not to since mouth cancer is the number one cause of cancer deaths(or something like that). when I told her I could not afford it she looked at me as if I was this loser of a person and stated very loud "oh so it is a money issue" and made sure all the other patients could hear her reply. While I was waiting for the next person to look at my mouth I heard all the other patients problems with their teeth and what it would cost to have them fixed. one assistant told this guy" none of your bottom teeth are any good and they all need to come out". She said it with a tone of insult to the poor guy whose businees every patient knows about now. I know he must have been humiliated. I know I was humiliated when they started to list off the problems with my mouth for every one to hear. then finally the actual dentist comes in and does not even say hello. she tells me to sit back and starts listing all my problems to the assistant. I felt like a cow being herded into and out of the barn for the daily milking. Coast dental and any dental facility that runs their business in such a fashion should be shut down for the lack of privacy never mind the very impersonal care you get. Coast dental get a big F for FAIL

I recently moved to Florida and needed to find a new dentist. I have Cigna HMO so my options were rather limited. Luckily, I have been to the dentist every six months for the past 40 years. I have never had a single cavity or dental problem of any kind. All of my visits have consisted of a standard cleaning and x-rays once a year. Imagine my surprise when I went to Coast Dental and the "dentist" told me I had severe calculus build up and would require an extensive deep cleaning before they could give me a standard cleaning. After insurance it was going to cost me $200. They also told me I was in the advance stages of gum disease. When I pointed to the poster on the wall and indicated that I was not demonstrating any of the symptoms listed(bleeding gums, loose teeth, bad breath) the "dentist" informed me that you don't always need to have those symptoms to have gum disease! I asked why this would not have come up before during one of my previous dental appointments and she informed me that perhaps my prior dentist "was afraid to tell me." I absolutely refused any further treatment and left immediately. I should have known right away that this was not a good place. The office was filthy and the equipment was very outdated. When I returned to work and relayed my story to some of my co-workers, two of them told me they had the exact same situation as me. One of them is looking into filing a complaint with the BBB. Coast Dental is an awful place and I would caution anyone about using their services.

I went to coast dental in august of 2010 to have a set of dentures made, it cost me $2, 700 dollars, the set came back hideous looking they said they were having another set made, but as of now i still have no bottom plate.i've had to work since August and be around the public with no teeth, i think i should be compensated some of my money back, i'm very dissappointed in there service and i would not recommence no one go there, if i get no answer back, i am going to go thru the Better Buerua and see what they recommend me to do, , Barbara Brummitt

A nightmare and not over yet! Talked into bridge after a tooth had to be extracted by a surgeon at another location. My dental bridge does not fit properly, it has a pontic that sticks out, the front is pushed up into the gums too far, the back has natural tooth exposed with a ledge that you can get under, they are so bulky that my natural teeth are now in the shadow of this appliance. I am so sorry and have cried many days and nights. The arch is too far out and now I have a speech impedement and sound terrible. I have to repeat myself often and do not clearly enunciate certain words. This work has to be re-done. They wouldn't even try to do something about it. I would like to submit photos at another time.

I first came to coast dental back in 2008 for a routine exam/cleaning. I choose them because they were the closest to my house that accepted my insurance. At my first appointment everything seemed great. Dr. Binus asked me if there was anything I could change about my smile what would it be? I had a gap in the front due to a baby tooth that never came out on its own and had to be extracted and then had braces, but the gap never completely closed. She went over the veneer process with me and they came back with an estimate for the procedure and said that my insurance would cover part! She said I must have really awesome insurance, and I believed her. That was my first mistake. Keep in mind I had just turned 18 and would have never expected a company to take advantage of me and silly me, I believed what they told me. So I set up the appointment to have my veneers put on. My second appointment we did molds of my mouth and picked the shape and color. I picked the second to whitest color at her advice because the whitest just looked to fake..so she said. At my final appointment she put my permanent veneers on and when she handed me the mirror all I kept thinking is these things are darker than my natural teeth! I mentioned to her that they looked a little yellow but she said the next color up would have been too white. So off I went to show my family my new smile. When my family all said the same thing I knew it wasnt just me. I called the next day to tell them how unhappy I was with the result all the girl told me was they can redo them but I would have to pay for it AGAIN! I never went back. Flash forward to 2010, I go to a new dentist for a check up and x-rays. The assistant says the dentist would like to see me in his office. I knew that was not normal. He pulls up my x-rays on his computer and explains to me that whoever did my veneers did a horrendous job and they left a ledge between my gumline and the veneers. All this time I just assumed this was normal. He then tells me that it is a breeding ground for bacteria and it has actually eaten away at my bone and they need to be replaced with crowns immediately. If I dont, they will eventually become loose and fall out. So not only is it an aesthetic problem, now its effecting my heath! I called a lawyer to see if there was anything that could be done but he said the statue of limitations had run out. Oh and to make matters worse, my insurance didnt pay for a dime! A debt collector called me a year later and threatened to put it on my credit report if I didnt pay the remainder. They are crooks and unqualified to be preforming any kind of cosmetic procedures.

Went in for a general check-up as first time patient, they charged me for x-rays when I was sure it was covered by insurance. The next day I double-check with my insurance company and they say it is covered 100%. I call Coast and they say the charge was really for oral cancer screening, yet they made no mention of that at the visit. Was told I need root scaling and planing, and got a two-page list of the cost - $1468! Root planing is also covered 100% by my Aetna insurance, so I call again and they claim most of the charges are for irrigation. Sorry, I'm not buying that. I changed dentists and disputed the charge with my credit card company.

Had an A+ cleaning in 02/2010 @ Coast. Go for 6 mth cleaning 10/2010 and now I have major periodontal issues. They "manually" checked my gums and "found pockets", etc. w/ 3, 4, and 5 was the number count. My portion of the "deep cleaning" is $271.00 (with insurance).. I declined treatment. I went to the dentist I had a year or so ago before insurance about approx. one week later (didn't mention recent my trip to Coast Dental)... had a 6 month cleaning.. $20.00 with A+ teeth. Their testing of my gums was done by machine with 1, 2, 3 as the number count. Coast is a total rip off. I'll pay whatever I must before I go to any "dentist in a box" again.

The worst ever place I have been.
Don't go there. Its horrible place and they say you have all problems which you don't have.
And here is the worst part. After treatment they will charge you a lot of money you didn't know.
Ah, you can say "I have ensurance, so not a problem for me ...", here is another headache. They will charge you something that ensurance does not cover.
Please don't go there, find anothe place but don't go in Coast Dental.

I have never had any dental problems and I'm 38 years old. I had to change dentists when my insurance changed so I chose Coast Dental. Upon arrival I showed them my full set of x-rays I had just six months before at my previous dentist. CD said they were not satisfactory and would need to take an entire new set.
After the x-rays I met the dentist who examined my mouth and said everything looked fine. Next came the hygienist who did her eval and told me I had horrible periodontal disease and needed a $1300 deep cleaning every three months! All the while she was trying to sell me a sonic care toothbrush for $125. I told her I have NEVER had ANY dental problems and just wanted the routine cleaning covered by my insurance. She said she couldn't do it because I could lose a tooth and then I would sue her and she would lose her license! I then told her I didn't agree with her eval and wanted a copy of my x-rays and her eval to get a second opinion. She tried to pressure me into getting the cleaning that day but I insisted she wasn't coming near me until I sought the second opinion.
When I went to check out my copay was $5, they charged and additional $15 to copy the xrays and chart, and and additional $80 for a cancer screening. Cancer Screening? I didn't ask for this and it sure was not covered by my insurance. Wow, just got taken for $100.

I not only got a second but a third opinion by two dentists, not hygienist and both agreed I did NOT have periodontal disease. Both dentists recommended a routine cleaning and return in a year.

I have never felt so cheated and abused in my life. Do NOT go to Coast Dental...run for your life.

I had actually been very impressed with them my 1st 2 visits. However on my 3rd visit the hygenist broke my permanent retainer. Up to this point in the visit she had been saying everything was fine in my mouth. As soon as she broke it she suddenly claimed that it was already coming off (she had never said anything about it in any other visit up or during this one until she broke it). Her first words were to ask how old the device was. The thing is that she improperly flossed it by trying to pull the floss all the way through. She and the dentist went into this long thing about how they have NEVER seen a retainer put in that way and that it shouldn't have been sealed onto each tooth. The next day when I went to the orthodontist to have it replaced he was amazed that they would claim such a thing. He said that they never should have flossed it the way she did and that my retainer was put on exactly the way that they always are. If it was cemented to each tooth then the teeth will move. When I called The dentist wouldn't even get on the phone and sent the hygenist to answer my call. She told me that basically it would have eventually broken anyway so they refused to take any responsibilty.