Menu
CNN Customer Service Phone, Email, Contacts

CNN
reviews & complaints

edition.cnn.com
edition.cnn.com

Learn how the rating is calculated

1.1 387 Reviews

CNN Complaints Summary

11 Resolved
370 Unresolved
Our verdict: If considering services from CNN with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of CNN. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CNN reviews & complaints 387

Filter reviews by rating
5
2 reviews
4
0 review
3
0 review
2
2 reviews
1
2 reviews
Sort by:

Newest CNN reviews & complaints

ComplaintsBoard
L
7:11 pm EST

CNN New years eve show

I would first like to tell you that My wife and I have CNN on almost 24/7 we love your reporting and specials. We feel that your network gives us the true facts and deliver honest Inteligent reports. We have been watching your CNN coverage of ringing in the New year for several years now. I think since you started it with Anderson Cooper of whom we love.

BUT this new year's coverage was simply horrible! That Andy Cohen was despicable. He was aggravating the hell out of us by constantly interrupting Anderson Cooper and his actions and drunkenness was not amusing at all...

BUT the topper of it all which was disgraceful, was when he made that comment about Mayor Deblasio! It was NOT the time or place to make such an irresponsible and stupid remark. Like Deblasio or not, THAT WAS NT APPROPRATE!

Andy Cohen destroyed that evening and show, and we will never watch another CNN New Years Eve show if this jerk Andy Choen is going to be on again.

Very truly yours,
Lou Giovannetti
A loyal CNN fan

Desired outcome: Please respons

Read full review of CNN
View 0 more photos
Hide full review
ComplaintsBoard
D
9:43 pm EST

CNN The firing of Chris Cromo

I do not understand why Chris Cromo was fired. It is only natural to help a sibling if they are in trouble.

I feel that allegations made against his brother Andrew were bogus. I am a woman and I know when and how to stop unwanted sexual advances, most women do.
Why did these women wait so long to come forward if it was a problem?

Knowing very little about his heritage, I know that touching and kissing are very common among friends and family. I feel that this family has been a target and I think everyone knows why.

I admire the loyalty and that Chris displayed for his brother.
As a long-standing viewer of CNN, I refused to continue to watch, or listen to your station. It will be MSNBC for me.

Read full review of CNN
Hide full review
ComplaintsBoard
G
9:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CNN Female news journalists

My biggest complaint is there are too many females on CNN. And they all look alike with bleached hair, eye makeup (looking like raccoons) and over the hill clown appearance. Plus, all with that dippity-do hair falling over one eye. I used to watch CNN all the time but now with these hooker-like females all on most of the time I can't stand watching and turn the channel off. Why? Why do the male journalists all look normal, haircut and suit and tie looking quite respectful? And the females all over the hill makeup. I wonder what they really look like without all the goo on their faces. Thier pillows must look awful each morning with all the makeup they wear. Even movie stars don't look like that, unless they're playing hookers. I call the channel CNN (C++T News Network. Please give their faces a good scrubbing before airtime if you insist on using them. I'm also sorry you axed Chris Cuomo as I always liked him.

Read full review of CNN
Hide full review
ComplaintsBoard
J
9:31 am EST

CNN New years eve with anderson cooper and andy...

I hope that we are NOT SUBJECTED TO Anderson Cooper and Andy (what's his name) chugging shots of Tequila again this year. Come on, CNN... it is totally irresonsible of you to show these guys chugging Tequila and getting buzzed like two drunken teen-agers. I am a lifelong CNN viewer and just think this type of behavior is uncalled for and sets a bad example for underage drinking.

PLEASE LEAVE THE TEQUILA SHOTS OUT.

Desired outcome: NO CHUGGING TEQUILA DURING NEW YEAR'S EVE BROADCAST

Read full review of CNN
Hide full review
ComplaintsBoard
C
9:55 pm EST

CNN Firing of chris cuomo

Firing someone for helping a family member is just plain wrong until you rehire Chris i will not watch, read or have anything to do with CNN or its parent company i have notified my broker to sell all of my holds, share and options tomorrow morning, that will effect your company's more than my complaint does, have a nice week, you should have fire lawyer and CEO of company would have been cheaper than tomorrow's stock price

Desired outcome: rehire chris and make this right

Read full review of CNN
Hide full review
ComplaintsBoard
G
3:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CNN Chris Coumo Anchor

Whom it may concern;
It has always been that any family member who can help in any means shouldn't get the AXE. Chris Coumo has been one of CNN 's Favorite with Don Lemon. They both are a very big ASSET to CNN NEWS> Your rating will go down & so will your character who did this action. Put the shoes on your foot. If you had a brother or even a sister wouldn't you help her with different legal help etc? This looks like a big political sham. Looks more like what a Republican left party would do. My wife & millions more liked Chris Coumo. Please take another further look into this issue and bring him back soon. Mr & Mrs Gene Micheli
[protected]@aol.com

Read full review of CNN
Update by Gene Micheli
Dec 03, 2021 3:11 pm EST

Come on people out there show this issue is TRUTHFUL and bring back Chris Coumo. He deserves another chance. He spoke the TRUTH Always and still does.
Best
gnamic@aol.com

Hide full review
ComplaintsBoard
U
9:31 am EST

CNN 'Nothing more scary than an angry white man'

The article 'There is nothing more scary than an angry white man'.
Such casual racism and painting an entire group with one brush, I can hardly believe my eyes.
CNN should be erased from the world, how is this news?
I'm sure you've heard this before.
I'll tell you something scarier, a fake corporate run 'news' agency pushing pieces like this, purely designed to incite anger and group mentalities.

Desired outcome: CNN should do better, so much better.

Read full review of CNN
Hide full review
ComplaintsBoard
C
7:24 am EDT

CNN CNN website

Donald Trump consistently appears in more headlines on your website than Fox News most days of the week, since he lost the presidency. I think you need to do a better job of balancing the need for ad impressions through the use of ginned-up outrage vs your responsibility to provide ethical journalism as a public service.

I understand you're a for-profit company, but you're harming both the public discourse and America's political future by continuing to give Trump an outsized platform. Trump even noted that his campaign was made easy in 2016 by all the free press he received. You're playing into his hands by keeping him center stage, and I am beginning to wonder if CNN is pushing an internal political agenda of helping Trump to get re-elected.

Thank you for considering this matter and I hope you can see clear to the notion that giving the ex-president too large of a platform is just going to boost his visibility in a way that plays into his desire for free press.

Read full review of CNN and 1 comment
Hide full review
1 comment
Add a comment
TheldrakisCS
TheldrakisCS
, US
Dec 17, 2021 12:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

while i do agree he is getting allot of air time. fox from what i seen lately has been slacking off reporting anything that they cant taint with bias tword their donators. so they wouldn't air these stories cause it would hurt their donators. CNN is doing their best in shining the light on those we should steer clear of for business.

ComplaintsBoard
K
9:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CNN Programming

I'm using this site because your feedback site isn't working right.
I just wanted to complain about the number of shows about Africa on CNN-J. It's nothing against Africa. But I think it would be better to have more shows about Asia or other regions in light of the fact that you're broadcasting in Japan.

Read full review of CNN
Hide full review
ComplaintsBoard
G
6:40 pm EDT

CNN R. Kelly conviction

I am a black man born in 1951, and I was just looking at one of your white women commenting about the conviction of R. Kelly, and she make the comparison of one Black man to another man convicted of another sort of sex crime(Bill Cosby). I am sick and tire of people making Black people all the same. Bill Cosby conviction has been over turn, and It should be treaty that way. All thing that White people have don to us over the years. I do not hear a comparison, about all white people. Cosby is more then eighty years old and he should be treaty with RESPECT, because of all thing that he has over come. I know this for a fact, because I remember, as, a child in Mississippi, and experience the Colored water fountains, and White water fountains, along with NO white people being allowed on my Grandfather property(400 acres), and all the "boys" that white use at the time. My Grandfather and Emmett Till uncle were first cousin. This was during the time that Emmett Till was killed. I, also, has a chance to meet some great men(John F. Kennedy, Martin Luther King, Malcom X) while living in Chicago. I am hurt everyday about the way the media report on BLACK PEOPLE!

Read full review of CNN
Hide full review
ComplaintsBoard
R
1:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CNN “missing white woman syndrome” is offensive and racist.

I was watching your morning show and you had a cnn correspondent proclaim that viral coverage of that poor missing (murdered) girl named Gabby Petito was part of a made up and offensive "MISSING WHITE WOMAN SYNDROME". How can you twist a viral tragedy in to a racist and offensive point of view by your news corporation? This story became viral mainly because the couple was part of "Van Life" and they have documented their travel online diary and there is video from their police encounter shortly before the murder.
Gabby hasn't even been laid to rest and this is the publicity stunt you offer up on your morning show shows a lack of humanity and intelligence.
Sham on you.

09/22/21

Desired outcome: Apologize to the family and viewers for racially radicalizing a viral story that happens to be about a murdered white girl.

Read full review of CNN
Hide full review
ComplaintsBoard
S
3:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CNN Nima elbagir fabricated and biased reporting about ethiopia

1. Nima Elbagir hasbeen consistently reporting false and misleading stories about Ethiopia for the last several months and CNN' JakeTaper aired it in his show without checking the accuracy of her stories. Nima has her own agenda.

2. Nima Elbagir has an obvious and perceived CONFLICT OF INTEREST when it comes to covering stories related ro Ethiopia. Nima who is originally from Sudan should have excused herself from covering Ethiopian related news. Because, Ethiopia and her country of Origin Sudan have an ongoing conflict due to the construction of a major dam on the Nile River.

3. Nima's reporting of several false stories shouls be investigated. She have been purposely accepting stories from TPLF which is a direct enemy of the Ethiopian people. TPLD throw the bodies of dead people on a river and blame it on Ethiopia goverment. Nima cover the tragic story by blaming the Ethiopian govt.

4. Genocide has been committed by TPLF group in the areas of mycadra, Kobo, Afar areas of Ethiopia. But, she ignored those stories.

Desired outcome: Nima Elbagir to excuse herself from covering Ethiopian Related News. CNN to investigage her past reporting for accuracy.

Read full review of CNN
Hide full review
ComplaintsBoard
J
8:32 am EDT

CNN 9/11 special

If you can't provide a 9/11 documentary without Ads, then thats the last time I watch CNN. What repugnant mission for profit would drive Ads on a memorial. Think of it as urinating on a memory. Be ashamed.

Desired outcome: humility

Read full review of CNN
Hide full review
ComplaintsBoard
B
10:51 pm EDT

CNN Chris Cuomo show 9/10/2021

This night Chris Cuomo showed a 'FAKED' news photo taken soon after the collapse of the N.Y. Twin Towers. The photo of GW Bush and a FAKE Fireman, a hired actor, and Bush with a 'blow-horn' acting as if this actor was a real First Responder Fireman. Soon thereafter, that actor admitted he was hired by the GW Bush committee for the newscast to act as though he had actually been there to help save people.

Since this took place soon after the horrible incident shown across the world on TV's everywhere and anywhere, it became well known it had been a 'photo op' that would be an insult to the families of those who had died in the collapse of the Towers, and also an insult to the real Firemen who were on site within minutes as the First Responders, risking their lives. And, we are aware many years later that many Firemen have since died because of inhaling the asbestos laden smoke and the Firemen who died that same day risking their own lives to save others.

Is it asking too much to have Chris Cuomo apologize for showing that same photo as if the actor dressed as a fireman, wearing a 'comic' hat that was obviously too big for his head was actually a designed 'photo op' for GW Bush to tie up the loose ends having begun with a photo op reading of "My Pet Goat" at a private school for grammar kids. Many young people of today have no idea this photo shown is a FAKE. You're looking like FOXN.

Desired outcome: A CNN apology by Chris Cuomo to those who watch his show ...a/s/a/p!

Read full review of CNN
Hide full review
ComplaintsBoard
N
4:27 pm EDT

CNN A recent article from a CNN reporter.

Dear CNN:
It is the height of hypocrisy and arrogance for a half-baked CNN reporter writing, "How could the world be so wrong about...". Humility and intelligence demands that a reporter leave his or her bias and partisanship behind, and not peddle a dim-witted line in article directed at the readership. Have respect for your audience. It struck me no better than village gossip. CNN should rein in rogue reporters, who think their readers are dumb. They get too involved in matters they are acquainted only superficially.
A BBC reporter on the take caused a barrage of missiles batter innocent people. It was all fabricated, and the damage was done. BBC's belated admission of the error was lame. Your reporter, I thought, was on the take, so deep in the dodo they seem to have been mired. Journalism is in a sorry state, no doubt. But, so blatantly one-sided article that a CCN "reporter" put out recently put the bar so low that it buggers belief. We tagged it as the most pompous line of the year. It reflects negatively on the entire CNN organization.

Desired outcome: Censure the reporter. Check if they were not on the take.

Read full review of CNN and 3 comments
Hide full review
3 comments
Add a comment
M
M
Marilou Meria
Hayward, California, US
Jan 24, 2022 8:34 pm EST

Not sure if this is the right department, but may I request that you investigate Eros tours and travel agency for not issuing refund for their cancelled flights since the start of pandemic . I have followed up my refund for 2 years now and have not gotten my money back . You can also check their website to help numerous peoples complaints requesting their refund
Thank you

TheldrakisCS
TheldrakisCS
, US
Jan 24, 2022 10:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Wrong section, this is news and media. Your looking for eros tours in travel section. Also this is a complaint site, they cant do much besides keep the posts up.

TheldrakisCS
TheldrakisCS
, US
Dec 17, 2021 12:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

um what did he say that your complaining about? i must have missed that report.

ComplaintsBoard
D
3:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CNN Website

By law you must have a Reject all button on your cookies page and not expect people to go through each item to switch off.
You need to update your cookies page to be legal.

Desired outcome: Change of cookies page

Read full review of CNN
Hide full review
ComplaintsBoard
S
3:59 pm EDT

CNN Lack of this hot news story

https://www.rt.com/usa/531861-hunter-biden-lost-laptop-sex/

WHY is CNN not reporting on this story? HUH? WHY?

And where are the horror stories about the WIDE OPEN BORDER? With the people piled on top of each other.. WHERE is that story?

Where is the story about the covid lies? Oh, that's right you created those lies!

CNN is the enemy of the people. EVERY time!

Desired outcome: Report on this tonight! Let's see if you really are a news company instead of a shill for the democrats

Read full review of CNN
Hide full review
ComplaintsBoard
S
9:54 pm EDT

CNN Local bahamian ads on cnn

I live in The Bahamas and watch CNN every day. The local Cable company, Cable Bahamas, continuously running local election Ads, cutting out the regular CNN Ads. Over the years I've gotten accustomed to seeing the Ads running, which are basically advertising products and services in the USA. I'm not sure that what Cable Bahamas is doing, is approved by CNN and if CNN gets some of the revenue from these local Bahamian Ads
Read full review →

Read full review of CNN
Hide full review
ComplaintsBoard
S
2:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CNN Biased writer.

I am complaining about a CNN writer, Nichole Chavez, who is with the Race and Equality Team, reporting from San Antonio. The below email chain spells out my concern. Our City was just made out as being racist, because we fired a police officer who almost racially profiled.

Now, I do not believe I can ever speak to a CNN reporter again. We were very helpful in this story. I personally spoke to Ms. Chavez on the phone, and had email conversations with her. I feel her one-sided story is dishonest, given the fact she ignored the other side. I ask you: Why would I communicate with CNN in the future?

My contact info is in the email chain below.

Steve Allender
Mayor of Rapid City, SD

Nichole:

Wow. I guess you weren't looking to get an objective view of Rapid City. I don't know how you got the names of the two women you interviewed, but you couldn't have picked two more bias and angry people in our City. There are nearly 10, 000 Native Americans living in our community. This is a truly unfortunate and misleading story you have written.

If a city is painted as racist city every time progress is made, isn't that sending a message that covering up or concealing the issue would be a better route? This is the wrong message. You got this one wrong.

Steve Allender
Mayor

From: Chavez, Nicole [mailto:nicole. [protected]@warnermedia.com]
Sent: Thursday, August 05, 2021 10:44 AM
To: Allender Steve
Subject: Re: Rapid City - Monique Mousseau

Good morning Mayor Allender,
Thank you and your team for your help while I was reporting my story. You were always prompt in your responses, which is something I really appreciate it. We just published the story. Below is a link where you can read it.

https://www.cnn.com/2021/08/05/us/racial-profiling-native-americans-south-dakota/index.html

Nicole Chavez
Writer, CNN Race & Equality team
Cell: [protected]
nicole. [protected]@warnermedia.com
*Reporting from San Antonio, Texas

_
From: Chavez, Nicole
Sent: Thursday, August 5, 2021 8:19 AM
To: Allender Steve
Subject: Re: Rapid City - Monique Mousseau

Thank you. I will share the story with you once it publishes.

On Aug 4, 2021, at 5:00 PM, Allender Steve wrote:

Because we employ human beings, we are at risk of employing someone who holds bias for minorities and may even act on that bias. Every community in the world has this same risk. But I assure you, there is no culture of racial discrimination or racial profiling.

It seems odd to me, that because we proactively detected a case where a police employee used racial bias in his decision making, then dismissed that police officer, that we seem to be targeted by this story as having a culture of bias. The dismissal of the police officer should be a good news story. This officer did not meet our standard.

Steve Allender
Mayor

From: Chavez, Nicole [mailto:nicole. [protected]@warnermedia.com]
Sent: Wednesday, August 04, 2021 3:51 PM
To: Allender Steve
Subject: Re: Rapid City - Monique Mousseau

Thank you for your prompt response Mr. Allender. Based on the information that you shared with me, would it be possible to get a comment from you that speaks to the more broad allegations of racial profiling by members of the police department.

To make it more clear: what does the city and police department have to say in response to members of the community who allege there's a culture of discrimination in the city that includes racial profiling by police officers?

Nicole Chavez
Writer, CNN Race & Equality team
Cell: [protected]
nicole. [protected]@warnermedia.com
*Reporting from San Antonio, Texas

_
From: Allender Steve
Sent: Wednesday, August 4, 2021 4:42 PM
To: Chavez, Nicole
Subject: FW: Rapid City - Monique Mousseau

CORRECTION: The arrest for domestic violence was an investigation only. No arrest occurred. Sorry about that.

Steve Allender

From: Allender Steve
Sent: Wednesday, August 04, 2021 3:35 PM
To: nicole. [protected]@warnermedia.com
Subject: Rapid City - Monique Mousseau

Hi Nicole:

I am responding to your email to Darrell Shoemaker.

"I spoke with Monique Mousseau, a resident of Rapid City. She told me she was pulled over by Rapid City police officers multiple times in 2017 and 2018 when driving to and from the Pine Ridge Reservation for no apparent reason, given warnings by the officers, and she believes it was racial profiling.

Does the police department or city have a comment about Mousseau's allegations?"

(Allender response)
According to our records, Monique Mousseau was:

• Stopped by the Rapid City Police Dept (RCPD) on 3/9/2017 for speeding.
• Arrested for assault/domestic violence on 8/18/2017
• Arrested for DUI, open container, leaving the scene of an accident by the RCPD and South Dakota Highway Patrol (following a public complaint) for reckless driving and hit and run on 8/26/2017
• Stopped by the South Dakota Highway Patrol for speeding and driving with a revoked license on 9/2/2018
• Stopped by the Highway patrol for driving with a revoked license on 9/29/2018

In other words, Monique must have known why she was being stopped. She is a very angry activist who will never say anything positive about the Rapid City police.

Have you made any attempts to contact anyone other than activists? There are 10, 000 Native American people in Rapid City, and you seem to have selected two who are filled with hate toward Rapid City. Moussseau and Natalie Means. Do you need other names, or is there any way we can help?

Steve Allender
Mayor

9/29/18 Driving Under Recovation SDHP
9/2/18 Speed/ Driving Under Recovation SDHP
8/26/17 Leaving Accident Scene - Reckless Driving/DUI SDHP Hit a vehicle in Meade County before PD Arrest
8/26/17 DUI (2nd) Opent Container RCPD Called in for reckless driving
8/18/17 Simple Assault Domestic RCPD
3/9/17 Speeding 11-15 mph over RCPD
1/30/17 Sealed incident RCPD

Desired outcome: A complete story be written by an objective writer

Read full review of CNN
Hide full review
ComplaintsBoard
S
6:33 pm EDT

CNN Ad running between programs

I live in The Bahamas and watch CNN every day. The local Cable company, Cable Bahamas, continuously running local election Ads, cutting out the regular CNN Ads. Over the years I've gotten accustomed to seeing the Ads running, which are basically advertising products and services in the USA. I'm not sure that what Cable Bahamas is doing, is approved by CNN and if CNN gets some of the revenue from these local Bahamian Ads

Desired outcome: Cable Bahamas need to allow CNN Ads to run, instead of cutting in CNN signal and inserting local election Ads

Read full review of CNN
Hide full review

CNN In-depth Review

Website Design and User Experience: The website design of CNN is clean and modern, making it easy for users to navigate and find the information they need. The layout is intuitive, with a clear menu bar and organized sections for different topics. The use of images and videos enhances the user experience and adds visual appeal to the content.

News Coverage and Reporting: CNN provides comprehensive news coverage on a wide range of topics, including politics, business, entertainment, and more. The reporting is thorough and reliable, with a focus on delivering accurate and up-to-date information to its readers. The articles are well-written and provide in-depth analysis, giving users a deeper understanding of the news stories.

Editorial Integrity and Objectivity: CNN maintains a high level of editorial integrity and objectivity in its reporting. The news articles are unbiased and present multiple perspectives on the issues at hand. The journalists adhere to ethical standards and strive to provide fair and balanced coverage of the news.

Multimedia Content and Visual Appeal: CNN offers a wide range of multimedia content, including videos, photo galleries, and interactive graphics. This enhances the user experience and provides a more engaging way to consume news. The visual appeal of the website is high, with high-quality images and well-designed layouts.

Navigation and Organization: The navigation on CNN's website is user-friendly and easy to use. The menu bar at the top of the page allows users to quickly access different sections and topics. The articles are well-organized, with clear headings and subheadings, making it easy for users to find the information they are looking for.

Mobile Accessibility and Responsiveness: CNN's website is fully responsive and optimized for mobile devices. It loads quickly and adjusts to different screen sizes, providing a seamless user experience on smartphones and tablets. The mobile version of the website retains the same functionality and features as the desktop version.

Advertising and Sponsored Content: CNN includes advertising on its website, but it is not intrusive or overwhelming. The ads are well-placed and do not interfere with the user experience. Sponsored content is clearly labeled, ensuring transparency for users.

Social Media Integration and Engagement: CNN has strong social media integration, with buttons to share articles on various platforms. The website also features social media feeds, allowing users to stay updated on the latest news and engage with the content. The comments section provides a space for users to share their thoughts and opinions.

Community Interaction and User-generated Content: CNN encourages community interaction through its comments section and social media platforms. Users can engage with the content and share their views, fostering a sense of community and dialogue. The website also features user-generated content, such as photos and videos submitted by readers.

Subscription and Membership Options: CNN offers a subscription service called CNN+, which provides access to exclusive content and features. The membership options allow users to support the news organization and enjoy additional benefits, such as ad-free browsing and personalized news recommendations.

Customer Support and Feedback Mechanisms: CNN provides customer support through various channels, including email and social media. Users can reach out with inquiries or feedback, and the support team is responsive and helpful. The website also features a feedback mechanism, allowing users to provide input and suggestions.

Privacy and Data Security Measures: CNN takes privacy and data security seriously. The website has robust security measures in place to protect user information and ensure a safe browsing experience. The privacy policy is transparent and clearly outlines how user data is collected and used.

International Coverage and Localization: CNN offers international coverage, with news articles and reports from around the world. The website is available in multiple languages, catering to a global audience. The localization efforts ensure that users can access news that is relevant to their region.

Speed and Performance: CNN's website is fast and responsive, with quick loading times and smooth navigation. The pages load efficiently, allowing users to access the content without delays. The website's performance is consistent across different devices and internet connections.

Overall Reputation and Credibility: CNN has a strong reputation for its news coverage and credibility. It is recognized as a trusted source of information and has won numerous awards for its journalism. The organization's commitment to accuracy and integrity has earned it the trust of millions of readers worldwide.

How to file a complaint about CNN?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CNN. Make it specific and clear, such as "Incorrect Billing on CNN Subscription" or "Unresponsive Customer Service at CNN".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as customer service interactions, quality of news content, technical issues with CNN digital platforms, billing and subscription problems, or any other relevant aspect of your experience with CNN. Include specific dates, times, and descriptions of incidents. If you've had transactions with the company, describe them and include transaction dates, amounts, and what the transactions were for. Clearly articulate the nature of the issue, steps you took to resolve it, and how CNN responded. Explain how the issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, receipts, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with CNN. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any responses or updates on ComplaintsBoard.com. You may receive feedback from CNN or from other users who have had similar experiences.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact CNN customer service

Website

edition.cnn.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CNN?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CNN Customer Service. Initial CNN complaints should be directed to their team directly. You can find contact details for CNN above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CNN. Discuss the issues you have had with CNN and work with their customer service team to find a resolution.