Cleveland Clinic / compliance dept

United States

My name is Renee Sanders from Legacy Health Services parent company for Wickliffe Country Place Nursing Home. I am contacting you regarding our mutual patient Amanda Knight DOB 7/7/1926. We have a billing issue as our claim will not process with Medicare. We contacted your Medicare dept several times requesting a fix which was never done. We then filed a complaint with Medicare and they took back your payment and paid our claim. Then the Cleveland Clinic billed again the exact same way & then Medicare took back our payment. We have been leaving messages in the Compliance Dept for approximately 1 month. Our first call was on 03/18/19. We have never received a response. The Clinic billed Ms. Knights claim per Medicare with the Discharged date in the Admission date field (block 12 on a UB04). The qualifying hospital stay is 7/23/18 - 7/26/18 & therefore block 12 on the UB04 should be populated with admit date 07/23/18 (not 07/26/18). Cleveland Clinic must fix the claim before Medicare will process our claim.
Please contact me at [protected].
Thank you.

Apr 15, 2019

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