Cleveland clinic which used to be highly regarded has fallen far and hard in the publics eyes, facilites are unkempt and mold exists in public bathrooms at the westlake location, for one instance, scheduling has become a nightmare as they can not make appointments more then 3 months in advance, rude customer service, doctors are leaving after only serving short stints just to use the clinic name on resumé's which has less meaning anymore. Patients, at least me. Are not being informed of major doctors leaving left in dark with no follow up for months due to no new doctor assigned, ceo only cares about major donations for expansion yet has completely unhappy staff and never recognizes it
Recommendation: FIND ANOTHER APPROVED HOSPITAL
DEI Is the Cause.
Rude obnoxious employees in almost every dept. As a young 64 I am not keen to be treated like a “lost old woman” when Cleveland Clinic Put Me in the Wrong section to begin with. No “ We are So sorry”’. Just an angry witch staring me down telling me it’s “OK”. I told her Misinformation is never “ OK” especially at a Hospital after her second “ It’s OK”. The Nurse Practitioner in Obstectrics/Gynaecology Read me incorrect information in my file. Told me I had a test I did not have and stated the Dr Stated something He did not say…….I WAS THERE!
The NP said I needed Bone Density Test but sent me away without scheduling one. This is not the first time. I am scared sh-t less to get sick as the Tradition Hospital is Horrific with people who cannot speak English wearing masks, making communication impossible. The Martin County Hospital is awful too. This corp is a DEI DISASTER! Just about every employee appears to be angry or rude and it’s a very disturbing experience.
Now I find that Cleveland Clinic wants to dump Florida Blue and that will Put a Huge Burden on my family and many, many others. The misinformation is stunning and scary. The people make it a terrible anxiety producing experience. Do Better Cleveland Clinic or Move On.