Cleveland Clinic

This place is so mismanaged it shouldn't even be allowed in a medical setting like the Cleveland Clinic. I went in to purchase a bottle of water, it was late, I had just had a procedure done at the hospital. There was a line and when I got to the front, I was trying to pull my parking ticket out of my purse while I had my wallet out. I set my water and a $20 dollar bill on the counter as I zipped up my purse.
The clerk said, "Hand that to me" in an EXTREMELY RUDE, condescending and disrespectful tone. She proceeded to stare me down as I took a second to process what the heck she was talking about since I had placed my water and cash right next to her at the register while I continued to dig through my purse for my parking ticket and she continued to take her damn time checking people out slower than grass grows. I finally realized she was talking about the money.
So I picked up and handed her the $20 bill (we are talking the two inches between the counter and her hand, initially thinking perhaps there was a security reason.
It became clear that she just wanted to be a pain in the ### and/or racist which I was in no mood for having been fasting for my procedure and feeling like complete c*** after being at the hospital all day. (As in I'm leaning on the counter to keep myself from falling over).
I politely asked, "Was there a reason for that?"
She proceeded to lecture me that "she felt it was respectful."
I responded that I was simply trying to pay for my water and certainly intended no disrespect. I asked her name, which she paused, said "My name?" and then fake laughed at, finally answering "Jordan."
I said, "Well Jordan, I hope you have a fabulous evening."
I'd like to emphasize that this is a hospital location. People are going through all sorts of horrible, horrible very personal things themselves, or with loved ones.
I had gone through 10 hours of grueling doctor's appointments and procedures that day, in addition to several medical tests where everything from cancer to other chronic conditions were brought up as possibilities for what I was about to face (I've already survived that on three separate occasions). The day culminated with visiting a friend with a similar medical condition who had been in the hospital for 17 months straight. 17 months.
I don't need lectured by an Au Bon Pain employee on her entitlement for me to hand her money to pay for a bottle of water instead of placing it on the counter at any time but especially when I'm barely able to stand up, let alone in a location/time like that. I was completely appalled, as was my friend and the woman behind me in line.
In a time like this, she should be happy to have a job (and her health) and I hope someone will let her know it.
I contacted Au Bon Pain's customer service several times and never received a response. Obviously they don't give a crap about the people who keep them in business and they won't ever have mine again.

In 2011 my wife went to Cleveland clinic as recommended by her Hmo avmed. After a few months went by we started receiving letters. from Cleveland clinic asking for an additional balance. My wife called both the clinic and avmed on several occassions and each. Letters totime she was told that the problem would be resolved. Finally the monthly bills stopped coming until yesterday when she received a collection letter from an attorney from Texas.
Florida law. Does not permit balance due letters to be sent to Hmo members. We called the attorney but they are unwilling to do anything but continue their collection efforts.

On May 17the 2012, my husband took me to Cleveland Clinic Emergency Room because I had a terrible back pain and half of my face was paralyzed. I could barely breathe and I had trouble walking. There, doctor Laurent Dreyfuss told me theat it was just Bell's Palsy and sent me back home withe medications for that illness.
EVEN I TOLD HIM THAT MY BACK WAS KILLING ME (sic), HE SAID THAT IT WAS MAY BE BECAUSE I DID GARDENING OR SOMETHING THAT HURT MY BACK. THE TRUTH IS THAT I WAS DYING IN FRONT OF HIS EYES!
But my husband and I followed his instructions because we trusted the diagnosis of the "doctor". Trust Dreyfuss was our BIG MISTAKE, but how can we know?
Days passed and when finally I was unable to walk, and with so many problems to breathe and swallow, my husband took me to another Doctor that have experience enough to immediately diagnose Guillain-Barre syndrome. My BACK PAIN was one of the syntoms of this syndrome that is a serious disorder theat occurs when thee body's defense system mistakenly attacks part of the nervous system.
Dr. Calagua saved my life. I spent three weeks in different hospitals (of course NO MORE CLEVELAND CLINIC) and I want to share this terrible experience with Laurent Dreyfuss can help to save other people's life.