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City of Buford Customer Service Phone, Email, Contacts

City of Buford
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1.0 4 Complaints
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City of Buford Complaints 4

10:05 am EST
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City of Buford Gas pricing

I would like to know why is the gas price so high and why does the city have a monopoly in the gas distribution towards the customers?

Why aren't we allowed to chose the gas provider as long as there are way lower prices in the area like 0.62/therm than 1.22/therm (this is how much we pay)?

Why is this abuse going on?

Why don't you provide the customers with accurate and detailed bills?

Why and who is allowing the RIPP OFF the people of Buford?

I am expecting a positive solution to this disastrous situation, or else I will lawyer up and see you in court!

Desired outcome: Positive: abolish the monopoly and come to your senses!

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1:07 pm EST
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City of Buford natural gas deposit scam

The $235.00 "deposit" charged is misleading. Consider it a "extra profit" for the city if truth be told. They have no intention of refunding the deposit ever. They say if your check is received and posted exactly on time each and every month for (24) months you will get a refund. Well, the first time I called it was (12) months, now it's (24) months. I use bill pay through may bank and can't help it if the USPS delivers the mail a day late when it is sent to pay and arrive on or before the due date. MANY times I have paid early, even weeks before the due date. But no, if the mail arrives one day late, they see only that. Not the MANY times the bill was paid early. Their policy is designed to never act in good faith. Why we have to deal with these people and not select a more customer service friendly utility is amazing. They are not telling the public the truth and their billing personnel are unsympathetic.

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10:57 am EST

City of Buford Natural gas service

City of Buford gas requires a $235.00 deposit for any customer signing up for new service or moving into their service area. This is an exorbitant amount, and it applies regardless of the customer's prior credit or history with their company. Even customer's in AGL's service area who can't get credit to have gas service with a marketer are only subject to a $150 deposit, which is refundable after 6 months of timely payments. City of Buford gas is our only option in our new neighborhood - please end this unfair and ridiculous business practice!

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Is City of Buford Legit?

City of Buford earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds City of Buford to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, City of Buford is known for their high standards and safety. If you're thinking about dealing with City of Buford, it's wise to check how they handle complaints.

City of Buford has registered the domain name for for more than one year, which may indicate stability and longevity. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. you are considering visiting, which is associated with City of Buford, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for City of Buford have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The may offer a niche product or service that is only of interest to a smaller audience.
  • City of Buford protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
11:22 am EDT

City of Buford Unfair Practice of Deposit requirements

I have been a customer in great standing with City of Buford Gas for 13 years. I called today to transfer my service to a new address. I was told there would be a $235.00 deposit added to my first bill and there was no way to waive this fee. I thought I would check other companies for a different service provider. I found that there is not another one for my area so I am stuck paying this deposit. This is an unfair practice to loyal customers that have always paid their bill with this company. And it is unbelievable in this day and time that there is not another option. There is no competition for this company and they know it so they can charge whatever they can get away with! Back in 2012 there were so many complaints that the state purposed making changes in deposit requirements with gas companies and many complaints were against Buford for this practice. This may be legal but it sure is NOT fair to those that are stuck in this situation.

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CIndy 101
Nov 19, 2018 2:11 pm EST

Why is City of Buford allowed to charge a $235.00 deposit to establish service? I have been a paying customer for 9 years and recently purchased another house and was told a $235.00 deposit would be billed on the first bill.

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Overview of City of Buford complaint handling

City of Buford reviews first appeared on Complaints Board on Jul 7, 2016. The latest review Gas pricing was posted on Feb 3, 2023. City of Buford has an average consumer rating of 1 stars from 4 reviews. City of Buford has resolved 0 complaints.
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  1. City of Buford Contacts

  2. City of Buford phone numbers
    +1 (770) 945-6761
    +1 (770) 945-6761
    Click up if you have successfully reached City of Buford by calling +1 (770) 945-6761 phone number 0 0 users reported that they have successfully reached City of Buford by calling +1 (770) 945-6761 phone number Click down if you have unsuccessfully reached City of Buford by calling +1 (770) 945-6761 phone number 0 0 users reported that they have UNsuccessfully reached City of Buford by calling +1 (770) 945-6761 phone number
  3. City of Buford emails
  4. City of Buford address
    2300 Buford Highway, Buford, Georgia, 30518, United States
  5. City of Buford social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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