The complaint has been investigated and
resolved to the customer's satisfactionResolved City Link Express — delivery not done, but stated "delivered" on their tracking system
resolved to the customer's satisfaction
Ordered two bags from qoo10. And the seller used city link express. I had no issues with city link express as normally the delivery man will call me and if I am not at home, he will check with me where to place the items which will not be stolen.
But this time, I was having meeting on 21/5 and I received a few calls. I was not able to pick up the calls. Then I think the call should be from city link delivery man. So I waited for a few more days hoping the delivery man will call agin. Unfortunately there was not a single call from the delivery man or the company.
I check the website to check on the delivery status and was surprised that the item was stated 'delivered' on city link express tracking system. I quickly called the company and the fxxking lady super damn ya ya, told me to call back and look for chris or suria. I called again in the late afternoon and again this lady pick up the call. She then said she will get either suria or chris to return my call. I waited and waited and waited, no calls from either of them. I called again. And I am super 'suay', the same lady pick up the call and I told her that neither chris nor suria had returned my calls. She said : "that is none of my business. They will call you when they are happy to call!!!". I regretted that I didnt get the lady's name.
I waited another 5 to 10 days... No calls from city link express.
I think I will try to search for the email address of the ceo and write to the ceo. If no answer from the ceo, I will publish on the best networking site - facebook!!!
I had lost the confident to buy things from qoo10. : (