CitiMortgage — home equity loan transfer to one star rated cenlar, inc.
December 30, 2019
Citibank played a very dirty trick on its loyal customers when it transferred all of their Home Equity Customers to ONE STAR rated Cenlar Inc. I have nothing but problems with Cenlar, and cannot reach them by telephone. After being on hold for over 90 minutes, I was abruptly disconnected by Cenlar Customer Service (sic). Citibank online initially provided the wrong information about my first Auto Debit from Cenlar in November 2019, and Cenlar failed to communicate with me concerning the amount of the first Auto Debit from Citibank Checking. Cenlar then unjustly placed a $20.00 NSF Fee on my account, after the November 2019 Auto Debit failed. This fee, which I am currently contesting, and refusing to pay, is totally the fault of both Citibank Online and Cenlar. Citi Mortgage / Citibank has played a very dirty trick on all of its loyal Home Equity and Home Loan customers, by transferring our accounts to ONE STAR rated Cenlar, inc. Until this $20.00 NSF Fee is removed by Cenlar, I will NOT be using my Citibank Credit Cards. A Dirty Trick and a Customer Service Disaster by ONE Star rated Citibank / Citi Mortgage. Allen J. Frankel