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2.9 203 Reviews

CitiFinancial Servicing Complaints Summary

96 Resolved
107 Unresolved
Our verdict: Dealing with CitiFinancial Servicing, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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CitiFinancial Servicing reviews & complaints 203

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9:30 pm EDT
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CitiFinancial Servicing Lie to you and take money without knowledge

Just wanted people to know, if you buy furniture or go to a lending company for money, ASK first who the lending company is. If it is Citifinancial, they lie and take money out of your account without your knowledge until its too late! They want you as a customer, but as soon as you have a financial situation, they don't care! They are so unorganized at their place of business, you tell one representative when you will make a payment and they tell you that they will put it in the computer and the next day someone else calls! I know of people who have lost their home due to their cutthroat way of doing business, please be careful and ASK!

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Donna
Toronto, CA
Feb 09, 2014 1:43 am EST

On July 9, Canada's Competition Bureau filed a legal action against Leon's and The Brick alleging that the home appliance and furniture retailers had engaged in false or misleading advertising related to their buy now, pay later promotions. The retailers' card issuer charged a hidden $35 annual fee to consumers who participated in the promotions. I think people should send a e-mail to the Competition Bureau thanking them for filing this case if they win and I hope they do this is a big win for everyone we should also mention our experience which includes the Finance Companies that Leon signs you up with like Citifinancial or Wells Fargo. I wonder if they get a kickback for signing people up with these Companies. Thanks for sharing your story. Please check out the link below it provides a copy of the court documents showing the details of the law suit.

http://canada.creditcards.com/credit-card-news/buy-now-pay-later-ads-1264.php

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12:29 pm EST

CitiFinancial Servicing They r horrible I wouldn't waste my Time!

I got a debt Consolidation Loan they've treated my like Crap horrible, they won't give me straight answers on my loan, keep raise Interest, fees, n Balance while I'm payg on loan, Manager asked me if I been drinkg, r u drunk while got in Argument within phone, went in to Pay on Loan Rep was Rude to me then told me to leave, Calld about my Acct., contactd Corporate Office still haven't heard from them! I am contactg every one I can on them, I would do the same on them if i was U, , only way to stop them from Treatg people Poorly like Crap, Standup to them! They r horrible don't do anything with them very Shady co

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6:03 pm EST
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CitiFinancial Servicing Late payment/reposession

well back in june/july i had got behind on my car payment so i went to get caught up and was told at the place where i was making the payment that it would not go through so i called the company and i was told it had been sold to another company so i called then and reassured them that my payment would be mailed in since we couldnt get the new code to work, so i mailed it in by money order which i had given them the money order number and amount when i had them on the phone at the pay place and she said ok. but a few days later someone came to my residence and reposessed the auto anyway. so why did she take my payment info if they were going to repo anyway? i could of kept my money if i knew they were going to repo anyway, now they want me to pay the difference from the auction on a car i no longer have: are they serious and do they have the right to demand money.

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District Elder Camilla Petty
Danville, US
Nov 26, 2013 4:18 pm EST

Hello you are not alone! We had a car financed through CItifinancial anfd was only 2.5 pasyments behind and was willing to catch up the balance and bring the account current and they repossessed the vehicle sold it at the auction and took us to court to pay the balance taht wasx left on the note and now we are still sufferering and still paying out of my husband's check 25% a week until $11, 000.00 approximately amount is paid to the lawyer and this account. From Sept. 2006 is when the car was repossessedm and the payments started coming out of my husband's check of since August of 2012 and we still have a good ways to go. They recieved 18 months in payments then sold the car for 3995.00 and still garnished us for the $11, 000.00 balance. Can I get some help out there e-mail me at ckpetty@aumail.averett.edu if there is any Lawyer or representative that will want to pick up this argument and get me a case started please inbox me. THX

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7:56 pm EST
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CitiFinancial Servicing Reposessed my vehichle

i too am discussed with citifinancial auto who sold my vehicle loan to santander without notice. in august of 2010 citifinancial auto called me to let me know i was getting behind on my payments and if i made a payment over the phone they would work with me on skipping some payments for a few months. they told me to call back the following week to get an update on my modification. well, citifinancial took my money and run. now it was santander that i owed. i have been paying $399.72 to citifinancial auto for the past 6 years. my vehicle was reposessed 2-2011 by santander. they are going to auction it off now and said i would have to pay the difference. i am on a fixed income and unable to work. santander says that i owe more on the vehicle now than what i paid for it. they sent me a letter saying they were going to ation it but left the date and time blank on the letter. i read my origional contract from the purchase of my vehicle and nowhere does it say they can sell my loan. i know they can on homes because countrywide did it to me and i am still fighting to keep my home. something has to be done about all these money hungry people getting rich off the everyday hard working citizens of this country. i am also a member of a native american indian tribe and i feel that i as well as my ancestories have had enough taken away from us. we all need to stick together and fight these people and file complaint after complaint. i know my God is greater than these people and vengence belongs to Him. so they may have my vehicle as well as a lot of others but i'm putting my situation in my heavenly Fathers hands. i will also pray for these people and ask God to bless them. after all He holds the universe in His hands and the just will recieve their reward. thank you . karen stone

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3:58 pm EST
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CitiFinancial Servicing - Title misplacement

I had a loan with Arcadia Financial which I paid off. I am looking for the CitiFinancial Auto company that has left a lien on my title. It has made it impossible to get my plates changed to Ohio from California plates. I spoke to one rep who could bring up my account and said he would get the lien removed and my title would be sent to Ohio. Another rep had...

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2:02 pm EST

CitiFinancial Servicing Worst service ever

Citifinancial is not recommended and should be avoided. I have had a loan with them for sometime and the interest rate is a killer. They also have no interest in reducing the rate and to add to the negativity of this company, they ca not reproduce my loan documents. I have several asked several times if they could reduce my payment or interest rate and never get a call back. Now that I asked for copies of my loan documents, they can not. The hard documents with full details can not be located and so they can only provide me with some of the information in regards to the loan.

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a freind
Ardmore, US
Mar 07, 2011 12:10 pm EST

They should have your original loan docs in the office if the account is still open. Be persistant. they also have programs to reduce the rate (temporary) as long as there is a verifiable cause too but it extends your term out to the max so it will feel like you will be paying the loan forever. Another option is to contact CCCS. They can work miracles in getting that rate reduced down. True the interest rate is a killer but remember, you did sign when you got the money and I know CitiFinancial policy has a very detailed closing procedure leaving no room for interpretation as far as the payback. You made a rock hard bed and now you will have to lay in it.

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Shannon36535
Foley, US
Feb 16, 2011 3:13 pm EST

why did you not have copies of loan documents that you signed the day you signed them to keep up with?

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10:04 pm EST

CitiFinancial Servicing Need a payoff figure to pay off house. Cant get!

About five years ago we filed bankruptcy . We kept the house and have made all our payment and would like to pay the house off and cant get a total. I even sent them a copy of the last loan agreement to see if this was right. I hate to start missing payment just to get their attention.Why cant they even acknowledge my letters to them I know they are getting them as they are getting the payments (even once register)any one their!I would even consider re writing the note to a smaller mortgage payment with less interest.

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12:28 am EST

CitiFinancial Servicing Stay away

I have had a mortgage with them in canada since 1998, never been in default or late at the end of 2010 i had to stop the direct debit out of my accounr as our pay days changed in January we got hit hard financially I cantacted them and told them January's payment would be made in February now I am getting calls and being pushed by them and harassed. the only hope I have is to sell my property and pay them off. consumer be careful there way of doing business stinks and so do their mortgages I am in canada and by the way I am also a senior. that kind of treatment I do not need especially when I notified them in writing.by the way notifying in writing is far better than on the phone with this finance company.

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Mike H
, US
Jan 25, 2011 12:37 pm EST

I have a loan with Citifinancial which I have payed directly from my bank. My bank sense the check a full 10 days before it's due every month. However, I keep getting called from Citifinancial saying the payment is late. The problem seems to be the address where I send the payment. Every time I call they tell me I have the wrong address and give me a different one.

Originally the address was in North Carolina, then it changed to South Carolina, now they say it's Nevada.

The worst part is they always call and try to make me send extra payments. I've paid over twice the monthly minimum like clockwork every month. However, they still treat me like I'm a deadbeat who doesn't pay their bills.

Once this loan is paid off, I will never do business with Citifinancial again.

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5:25 pm EST
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CitiFinancial Servicing Refinancing

I am investigating a loan refinancing program that Citi Financial personal loans has. I originally went in and borrowed 5000, since my credit was bad naturally the interest rate was high, it put my balance to 12, 000. then over that last 3 years I have refinanced it 3 times, and not really paying any attention until I just ran a credit report for myself, I noticed that everytime I refinanced the loan to get a lower rate, the orginal loan amount was the new balance! What is up with this. I have been make at least a $230.00 monthly payment to these people for 3 years, and my balance is still at 13, 000? Something is going on, and I intend to get to the bottom of it. I am waiting on copies of all of my paperwork, and I know they will have some loop hole to tell me of that it is legal to do that, well my payoff balance right now is higher that the orginal amount I borrowed. I think something is wrong here.
Please respond to [protected]@butler-machinery.com . I will be
waiting to hear from you, I think I wil contact the better business bureau also, I feel this is a real rip off!

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4:44 pm EST

CitiFinancial Servicing Incompetence

I just refinanced with CitiMortgage from a Citimortgage loan. I received three different letters from CitiMortgage on the same subject (no idea why they sent me 3 letters). The first and third letter indicated that EZPay will transfer from prior CitiMortgage Account. The second letter indicated that it wouldn't.

Website terms clearly indicate EZPay will transfer with a refinance. Just to be sure, I contacted the call center, and they said EZPay would transfer though couldn't confirm because the new account wasn't visible. Called tonight as payment due date was approaching and learned nothing transfered to new account. Three calls to call center and one hour later resolved nothing though it was now my problem. I am out of the country on business so it is not exactly as easy as dropping a check in the mail.

It is clear that call center personnel aren't trained or knowledgeable as each time they provided different guidance on issue. One call center representative provided instructions to create a new, unique online account for the loan. I followed his instructions only to have new account get rejected because it used a common e-mail address as an existing account (that would be my existing account). My favorite response was that second individual who was very anxious to simply mail me an EZ Pay application form to close out the issue.

In hindsight, I eventually figured out that it should have taken 3 minutes to walk me through the following steps:

1) Admit Citimortgage screwed up and for whatever reason, the new refinanced loan didn't transfer EZPay from prior loan as they stated it would

2) Provide direction that it's very simple and fast to link a new loan to your existing online account

3) Explain that I will have to re-enter Bank information again for EZPay, but you will be able to instantaneously make an online payment for the first payment once this step is complete.

Instead, I wasted 1 hour with increasing blood pressure on the phone trying to get some help to only have to figure out this out for myself. Hope this helps anyone else with a CitiMortgage Refinance and EZ Pay.

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2:06 pm EST

CitiFinancial Servicing Thieves

I mailed them a check to pay off my balance of over $3500.00 on 1/3, due on 1/10. I continued to check my checking account online waiting to see the check cashed ... and after it was 1 week late, I called them (before they contacted me) and they said they never received it ... but I've heard their practice is to do this so they can continue to earn money on customers.

So they held my check to pay off my balance & pretended not to receive it. This caused another month of interest & late fees ... and damaged my 795 credit rating.

Of course I didn't want to mail another check, so I drove to a location (which was out of state for me) and I couldn't pay it there (?) ... so I paid it over the phone ... oh more money, because they charge for that ...

I think I'm on candid camera ... this can't be real ... how are they in business?

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Rocko
, US
Feb 22, 2011 2:26 pm EST

I have been a CitiCards customer for a very long time. I have never, ever been late on a payment. Suddenly, out of the blue, they decide to cancel my card. Turns out I made a couple of late payments to other companies SEVEN years ago. I wrote customer service regarding this matter. Never heard back. When I called to follow up, I was told by several "supervisors" that nothing could be done. In addition to unfair business practices for which they have been caught - e. g., ridiculously high interest rates and double charging for certain fees - now CitiCards is doing this. Please, do yourself a favor. Do not get a CitiCard. If you have one, cancel it.

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YouWontLikeMeWhenIAmAngry
washington, US
Feb 01, 2011 2:20 pm EST

CitiFinancial has a couple ways to pay.

1) Mail
---- not ever recommended as this is the year 2011 and mail is not the most efficient way by any means.
2) Over the Phone
--- also not recommended because it is through a 3rd party company and that is where the fee comes from
3) On-Site
--- also not recommended because it requires you to go find them and waste your time.
3) The interweb
--- very reasonable, but not available for all accounts
4) From your bank
--- nearly every bank in America now supports paying bills directly from them. The transfer is immediate and there is no chance that the receiver can come back later and say "we never got it".

I recommend that you stop trying to use out dated transaction methods that require you to drive around and get the run around from incompetent employees. Just sent the money directly from your bank. The feature is generally called "bill pay" or "automatic payment". Most banks accept one time payments or you can even set it up to receive your bill directly to the bank and have it auto-paid.

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3:07 am EST
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CitiFinancial Servicing Mortage fraud

This statement concerns mortgage fraud by Citifinancial Financial. This will explain unsound and unethical business practice of Citifinancial Mortgage. My account was delinquent. I was assigned to a loss mitigation specialist. We had been working out a resolution for quite sometime. We financially reached a resolution that satisfied everyone. I would now pay $750 instead of $1500 a mo. that I was presently paying. That amount would be quite affordable for me. I had retired in June 2002 and my income had decreased significantly. The loss mitigation specialist stated he would send me the required papers to sign. This conversation occurred Dec 16, 02. However before those documents arrived a fire occurred at the residence. The fire occurred Dec 18, 02. The mortgage was delinquent so was the property insurance, which was cancelled. Citifinancial sent me a foreclosure notice stating that the house would be auctioned Jan 7, 03. I believe this action was totally unsound and unethical. The loss mitigation specialist and I had worked out a resolution. I believe the foreclosure was an action of mortgage fraud by Citifinancial Financial.

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GingLy
, US
Jun 06, 2018 11:25 pm EDT
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A outfit of fraudulent people! Do not use citifinancial for anything!

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2:14 am EST
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CitiFinancial Servicing Still taking money even though loan paid off

I took out a Citifinancial loan a few years back, with fixed payment amounts coming out monthly automatically from my bank account. They told me when I took out the loan that I could make lump sum payments towards my loan whenever I wanted to, which I twice did. This month should have been my last repayment, only $185 instead of the usual $191. But, lo and behold, they took the usual $191. And they'll probably keep on taking payments, even though I have now paid off my loan! Con artists!

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9:24 pm EST
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CitiFinancial Servicing Failure to update balance and credit report

I settled an account with Citifinancial in April of 2010 for less than full amount, leaving a zero balance. Equifax, after I had a long battle with Citifinancial, finally got it right, and reported a zero balance in October. Now, the balance has reappeared (according to Equifax on a report from Citifinancial) and I can't seem to get this corrected. I also subscribe to Equifax alert reporting, and they have twice reported (incorrectly) that Citifinancial has filed suit to get a judgment on this money I don't owe. Short of threatening Citifinancial executives with personal bodily harm (and then following through), what is the best course of action? I have already filed a complaint with the Baltimore BBB.

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3:41 pm EDT
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CitiFinancial Servicing Overcharging

Someone tell me how to sue these people for overcharging me on my loan! They have repeatedly charged hundreds of dollars in fees when my payment was late instead of the $20 late fee. When approached on this subject I was told this LOAN was like a credit card interest compounded DAILY! Isn't this FRAUD?
Anyway I called the FORCLOSURE office to get a payment ampunt to get our account up to date. After paying that amount IN FULL again this month they want an additional $153! It's not even late! Somebody has to stop this madness

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CitiFinancial Servicing Loan

I have made 30 payments toward my loan at 322. a month and the balance is down to 11, 800. how is this possible? When I asked what pay off for my loan was it was more than what the actual loan amount was for. After asking many questions what it boils down to is that I am paying approximately only 23. a month toward the principal. At this rate I will never be able to pay this loan off. How is this even legal? What can I do about this? Out of the approximate 9, 000 that I have paid only 700. has went toward the loan...I am at a loss for words and devastated!

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Update by Dawnh
Oct 18, 2010 3:23 pm EDT

Well I thought that they were explained to me well enough, I didn't realize that I needed a law degree to purchase a car! I understand that I am stuck with it, that wasnt what I was asking. As I read through other complaints it is very clear I'm not the only one having the same issue with CITIFINANCIAL! How can people be so heartless and dishonest? This is theft! There is no way this company is doing anything legal! And what is even funnier is the fact after scamming millions of dollars out of people like me, they were the first ones in line to put their hands out for my tax dollars for a bailout! No one ever expects to be taken granted like this, and this is so very UNETHICAL! It will take me approximately another 12 years to finally pay this car off, by then the vehicle will be 18 years old! I would never recommend this company to anyone! CITIFINANCIAL is a company full of thieves and liars I hope they can sleep at night doing what they are doing!

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Elvira Ramirez
West Dundee, US
Feb 09, 2011 12:38 am EST
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Not necessarily, they are not in compliance with the Federal Truth and Lending procedures, I have filed a complaint with the Federal Trade Commission and will follow through by filing a lawsuit, hopefully in
Federal Court.

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pobarjenkins
Minneapolis, US
Oct 18, 2010 9:07 pm EDT
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You're silly. It's not theft. You don't need to have a law degree, you just need to read through every document very carefully.

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pobarjenkins
Minneapolis, US
Oct 18, 2010 11:43 am EDT
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Exactly what Dawn said. If you signed for it then you're stuck with it.

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8:16 am EDT

CitiFinancial Servicing Phone harrassment to increase my loan amount

The company has continuously called and harrassed me at home and work to increase my loan amount. The lastest tactic was that they rejected my payment and sent it back to my bank. The bank mentioned that they rejected my payment because it had the wrong acccount number, the same one I had for at least a year. After my bank contacted me I contacted Citifinancial.

They acted as though they did not reject the payment. When I inquired about the account number they said that they may have changed it but was hesitant to give it to me. When I mentioned that the bank was going to reissue the check with the new account number they started talking about options to increase myloan amount. They mentioned that I could not pay for two months and they could adjust my loan so I could make lesser payments and get more money.

The company is the worst and I would warn any and everyone not to do business with them.

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7:22 am EDT

CitiFinancial Servicing Rip off

Refinancing my mortgage through CitiFinancial was the biggest financial mistake of my life. Since refinancing with CitiFinancial my principal has increased not decreased. Payments have not been posted correctly. According to their records I am 4 months in arrears despite making monthly payments.

I have requested an printout of my payments for the past year and was denied. I have my payment records and can validate them all but the Customer Service Rep with which I am working with by phone says they do not agree with CitiFinancial's records. I have received letters from Attorneys and when I contact CitiFinancial they apologize for the mistake and tell me to disregard. Two months later CitiFinancial's records, according the the CSR agrees with the Attorney's records I was told to disregard. They never supply anything in writing with which to make an informed decision or document what I am being told.

I don't want to loose my home, especially since I have been making my mortgage payments, but I may have no choice. I am tired of the hassle and the emotional roller coaster.

Buyer beware or Borrower beware when you sign a contract with CitiFinancial.

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4:46 am EDT

CitiFinancial Servicing Harrasment

There is a federal law called the "fair debt collection practices act" that citifinancial does not follow—harassing phone calls up to 10 times a day and up to 10 pm at night in my case. Any ways to slow them down?

I cosigned for a car loan with a friend. Now I find out, I am the primary person responsible for it. I do not have a driver's license & cannot even drive! We try to make the payments, but as another person said, the total amount due seems to never go down. They are a bleeping rip-off!

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jake33
Cambridge, US
Oct 11, 2010 5:10 am EDT

go on line and conyact the F.T.C./ federal trade commission file a complaint. Also your local atty general consumer complaint dept.

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2:39 pm EDT

CitiFinancial Servicing Sold my loan without informing me

Sold my loan with no warning...new company Santander something...calling wanting payment which has already been made.arrgh...horrible way to deal with customer paying a way over inflated interest rate to begin with. This company has a lot to learn about customer service, which is probably the reason they are selling loans in the first place. I believe this practice to be illegal, as they are selling and proliferating my personal info without my written consent. If this is not illegal...then it should be. Please do not do business with this company, avoid them at all costs.

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