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1.0 145 Reviews

Citi Trends Complaints Summary

0 Resolved
145 Unresolved
Our verdict: Engaging with Citi Trends at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Citi Trends reviews & complaints 145

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C
8:09 pm EDT

Citi Trends Store manager

I am currently an employee of this citi trends I have been there 6 yrs and we just got a new store manager. Today 8/30/2019 she calls our district manager Antwan because she thought I had a issue with her. So he comes and have us both in the office to talk and wants to know what the problem is. I said I didn't have a problem and she says she doesn't like the way I look which is discrimination against me I can't help the way I look this is me. So she goes on to say I can either transfer or she will fire me. Which is ridiculous she walks out to call our VP Sonya and I was told to take the rest of the night off. They just went off of what she said and had me leave without even hearing me out this is very unfair and something needs to be done ASAP I would like to talk to Jim Dunn [protected]

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Retha Jones
, US
Aug 27, 2020 1:19 pm EDT

Today I went into work and john my manager, tells me I cant sit outside the store where the ashe trays are on the wall during my 35 min break, in my own folding chair and I coundnt sit period not even on the curb, I dont drive, I ride the bus... then he says I can't stand in the front if im on not on the the clock... sooo I went and got my chair in left... its been something sense the first day I start... from him telling me I couldnt wear my head wrap, he said it was like. me wearing a doo rag, but I have dread locks that go to my butt! im in my forties... and I dont like being treated like a child... now I see why they cant keep employees... mangerment is terrible, petty and very unprofessional, sign christy king

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Victoria william
, US
Nov 10, 2019 11:27 am EST

Poor quality and poor professionalism! Rude management an staff, I definitely wont be back! Manager got upset because it was a return! This is a very sad an disappointing experience!

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A
9:23 pm EDT
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Citi Trends exchange of a purchase

I went in to the Lamar Store . Memphis, Tn . This is the store I made my phurchase for my daughter's. The same store I returned to make an exchange. I've been shopping with Citi Trends for years and after tonight that changes . I bought clothes for my daughters on 2 separate occasions . Either the items was too big or they didn't like them being that I picked the items . Never have I heard you had to have the receipt to exchange anything . I wasn't trying to return the clothes for money or anything just a simple exchange . The Cashier and Store Manager Denied me ... I won't let this go because I work hard for my money to just go to waste with these items that they may never wear.

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J
8:38 pm EDT

Citi Trends one of the cashier's wouldn't let shop in your store without any explanation.

As soon as I walk to to the door she told me to get right out. I asked her if she was confusing me with someone else she said no she knew exactly where I was and my kind wasn't allowed in the store. I didn't understand because we're both Hispanic but I was very embarrassed and left. All I wanted to do is purchase a pair of socks. Thank you and have a great day.

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3:54 pm EDT

Citi Trends the shoes they sold me I just want my cash back, the shoes are damage

I brought the shoes August 16 2019 and I ask why the shoes are dirty but I am not worrying about the dirt I know someone who cleans shoes. But the next day the alarm sensor was on one of my shoe, took it back to the store so they can take it off, but I was rushing I just told her to put it back in the bag and I left but yesterday when I wanted to wear my shoes on the spot where the alarm sensor, was on the shoe she the cashier damage the shoe I noticed that it was damage when I try to string up my shoes
I went to the store again and just ask for a refund, he did not even look at my receipt and told me I didn't buy the shoes at his store. I just want my money back. And report the manager. He had a sorry attitude no customer service skills. He talked to me wrong made me feel like I stole the shoes. Now I want my money back.
They are responsible for this cause one of his employees damage my shoes and was trying to hide it by tuck it into the shoe I wish I could have seen it that day but I was rushing and it is no excuses
Right is right and wrong is wrong
And the black tie is so tangle up in my other shoe I am not going to deal with it to try to take it off. I just want my refund
He just upset me. That's why I want my money back. I USED to be assistant manager at the sun ray store.

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9:27 am EDT
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Citi Trends customer service

I went to Citi Trends @ 472 havendale blvd, Auburndale, FL 33823 with my (3) nieces. The professional and friendly clerk (Ms Gavin ?) that was helping me needed assistance she called the District Manager (Shaunielle Ledbetter) to get assistance. Ms. Ledbetter was in the back, they were communicating with one another but Ms Ledbetter refused to come to the register to assist. I asked if I could see the Manager on duty, but Ms Ledbetter REFUSED to assist. I had to wait and hold up the line for about 15 - 20 minutes this is very unprofessional and VERY POOR CUSTOMER SERVICE as a result of Ms. Ledbetter unprofessionally behavior amongst the customers and not along her employees

Concerned customers

Thank you

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C
3:03 pm EDT

Citi Trends horrible customer service experience

I frequently shop at the Citi Trends located in Markham Illinois. I always find this particular store customer service skills and management to be unpleasant. Today I was in the store and the employees were openly talking about a customer as if I was not there. My frustration is this is not the first time that I have been at this location and the associates and manager openly talk and complain about the customer's how unprofessional and tacky is that. I found that to be totally unprofessional and totally disrespectful to the customers that were in line. Not only was the coworkers discussing the customer the manager engaged in the conversation as well. I sat there for a good two minutes at the cash register before interrupting the conversation and asking can someone please ring up for my purchase! Again I always find this particular location to be an unpleasant experience. Citi Trends is a customer-driven company and it is alarming the associates have an unpleasant demeanor. I am a project manager for a Healthcare Corporation . I always have my eyes and ears open for pleasant and outgoing personality to add to my team. I believe in elevating people for career opportunities. This particular location has the worst customer service experience that I've ever witnessed. That type of behavior should be addressed as soon as possible because whether it's good customer service or bad customer service it's all a representation of the company .

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4:12 pm EDT

Citi Trends return

I purchased some 8 items from this location on a layaway and tried to return them on 8/3 because my sons dress code changed at his school and he cannot wear the items I purchased and was told I could only get a store credit but you all don't have his size uniform he wears a 4t and needs white or navy collared shirt and either navy or khaki bottoms. All tags are still attached and all of the items are unworn and I have the receipt I need to get my money back not a store credit because you all don't carry the items my son needs.

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9:02 pm EDT

Citi Trends customer service

I went to your store in Texarkana on 7/27/2019, purchased a scrub uniform set ( so I thought), I attempted tried on the purchase later that evening and discovered the pant was two sizes smaller than the top. I thought no big deal, my receipt said I had 30 days to get refund or exchange. So I went back on 7/28/2019 @ approximately 12 pm when the store open. I spoke to a gentleman about my issue with the "set", and asked since the sizes didn't match, I would like to just exchange the pants. He told me "NO, THAT YOU BOUGHT A SET AND THAT IT WASN'T HIS FAULT HIS HELP IS LAZY AND DIDN'T MATCH THEM CORRECTLY." I told him that, that was my point and it didn't make since since they were not the same size, therefore it really wasn't a set. He asked if I wanted to speak to the other manager on duty. I said, "yes, please ". He then returned with a woman. I explained my situation, she told me "NO, YOU BOUGHT A SET, YOU CAN'T EXCHANGE HALF OF THE SET." I then said fine, I would like a refund, the corporation number and both their names. That's when I heard a man behind me say, "you don't need nobody's name, you don't even belong in here. This is a black's store and you need to carry your WHITE [censored] on out of here." I calmly said, sir this isn't your business, and asked the managers if they were going to tolerate that behavior. The gentleman whom, I first started the transaction with, told me that the man could say whatever he wanted too. He couldn't help if the man was (stumbling over his words), so I said ignorant? He said yes. Finally I got the females name, Shonda. And I insisted that she go ahead and wait on the man, because he would not stop insulting me with prejudice remarks. She did, and I continued my refund with the gentleman. I then put my hand on my concealed weapon, never revealing it, and said as I'm walking out the door, " I guess I'll have to protect myself since, no one in here will defend me". And I left, terrified!
1. I didn't know that your store doesn't allow mangers to to make such irresponsible decisions.
2. I wasn't aware that your store was racist.
3. I am mostly appalled that they allowed it, and in some ways encouraged it.

My next question what will your corporate office do about is?

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8:54 pm EDT

Citi Trends employee was talking smart and didn't want to service me at the counter because he said I was with someone who was talking about how slow he was.

On 7/29/2019 @ 4:15 p.m. I was in the store in line waiting to be service. My mom was in the store with me and she was not buying anything. Kevin a Citi Trends employee on the cash register servicing customer but he was fraternizing with the customers he was servicing. So my mom started talking about him going slow along with other customers. I laughed and told my mom to leave him alone. I overheard him (Kevin) tell the customers he was waiting on that she thinks she is waiting, wait till she gets up here. As we got to the counter he (Kevin) tells my mom I m not waiting on you so I said this is not her stuff it's mines she's holding it because I just had surgery so he looks me in the face and say I m not waiting on you because you laugh and is with her. As I told him I m gown and he is probably the same age as my youngest son and is so disrespectful. How are you going to not wait on me because of her attitude I m not moving because I stood in line 30 mins and you trying to be funny. I told him I know they have to take a test to get in and you passed it. Dum [censored] poor customer service. As I stated I just got out of the hospital having surgery and I come into this store all the time spending lots of money so do my mom. If I have to get treated like this while in pain by someone whom I just saw in the store when I m a regular customer. I will stop my business with this store if I have to come in there to get disrespected. I can be reached at this email [protected]@gmail.com or [protected]. I called back today at 7:50 p.m. to get Kevin's last name but Tosha refuse to give it to me.

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8:40 pm EDT
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Citi Trends had a physical argument with a employee and the manager stood there and not said a word

It's a lot could someone give me a call at+[protected] thank you and have a good day. One of the associates thought someone was stealing but we thought she rung it up because we told her we didn't want it bagged so she handed it back so we left went in the next store for a customer to come tell us that she said we was stealing so we went back to pay for it as we were making the transaction she was very rude and unprofessional she was cursing and yelling at us telling us to be quiet and get the [censored] out the store by then we was asking for a refund because I will not do business with anybody that treats their customers like that and I will not be promoting a business like that I will and have told my family and friends to never shop there because of my experience! The manager name was Erica she just stood that and allowed her to talk to us and go back and forward like that the employee name was Trina! I'm highly disgusted because we spend a lot of money there and most people wouldn't have tried to come back and pay for nothing that they had already gotten away with but being that we are honest we did the right thing! This is unacceptable and if this is allowed I'm pretty sure we won't be the only customers you loose because of a rude unprofessional employee!

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5:00 pm EDT

Citi Trends henderson store #175

I was in the Henderson store on 7/2/19 at 4:36pm and a sales associate was very rude to my son making him cry and he is only 8 yrs due to him standing by the done while I was shopping. This associate is always rude during her time in store it's as if she doesn't want to be there. The customers are definitely not her concern she just walks around as if she is superior over others. Last week I came into the store to do a exchange and I asked her a question and she rolled her eyes and said I have no idea. My suggestion is that someone talk to her about her attitude which I don't think will help or find her other employment like maybe the prison where she can be rude

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2:48 pm EDT

Citi Trends did honest dm, fights

The District 50 DM is know for her favoritism and her Ability to create a problem when there clearly isn't one. She is well aware of all of the fighting going on at one of her store locations. It is unsafe for employees, however the disrespectful employees aren't that innocent. There has been at least 6 real fights in the last year, the previous store manager was fired for fighting but The DM kept one of the key holders because she was fond of her. Well on April 11, 2019 I was there shopping around 5:45 and the new Store Manager and the same assistant (Short Dark skinned girl with piercing) ran out of the store and was having a knock down drag out in the parking lot, the people from the Dollar Store broke it up. No employees were in the store. There were 3 customers including myself. The Store Manager was severely injured. When I didn't see her no more I assumed she was terminated because of the fight. The DM lied to her boss during the other big fight the previous year and said a friend of hers told her, that she witnessed the assistant and she wasn't fighting, look I live three blocks from staring, I am always shopping there, I was in the parking lot that evening and all of them were fighting. This is how the lil assistant Robin kept her job. The day of the April 2019 fight I went out of store and tried talking to them even talked to the store manager at the counter after when I was checking out her lip was hanging and bleeding. She had stitches in it when I saw her later that month. Then I didn't see her no more, so I just assumed. A member of mine is still employed there. He was recently promised a management position, I encouraged him not to take it.

Most of this DM backrooms were impacted all but her staring location, so must wonder why she employees permission to take trash out alone. Speak with current and former employees of this location to confirm. Reviewing video you can confirm as well

In June I was shopping there and The DM (like skinned older women short Paula, was at the countering up customers, a male came in to work and she left as he got on the register. She then went into the lil office and was on her phone, on a personal phone call. She was speaking of the store manager that had just gotten fired. I over heard all of the woman's personal business. I asked the cashier as I was checking was the old store manager ok and after a brief conversation the DM walked out the store leaving the employee in the store alone. I learned that she does it often, and she often sends him to get her food leaving her alone in there. I was informed that she puts her arriving and leaving times. In the computer falsely for her visits. See attached.

I worked for cititrends. I'm sure most rules are the same. I know many who still for the company. The DM has a love interest, that she uses to pick penny items, and to clean windows. I was told by a baker employee that she would also have this guy come in and help clean her back rooms in 2017, she stopped that, but she would let damages pile up, and pad the bottom of boxes with good merchandise and put penny stuff on top. This is why you don't often see her take out damages after they are done. Her and her love interest attend the same church they use s a none profit. This Guy drives a black mustang.

This woman is on the phone so much, the store employees know almost everything about her.

She has been known to not follow FMLA rules, by deliberately not posting job postings but interviewing for SM positions while Store Managers were on leaves, her boss gives her permission to operate like this. She replaced the Staring manger twice with these methods.

She holds merchandise in stores. It's in this company best interest to review cctv on not just employees but DM's too, check in and out times of store visits, interview employees concerning this DM and her mate, hold their DM to the same standards as employees. She

Review the logs attached vs. cctv
The six current And 3 former employees have Class action and just need the right push.

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K
10:17 pm EDT

Citi Trends poor service

I went in the store after work which I do all the time. But this day I was looking for my nephew something for his birthday and they always have little cheap toys. Me and my mother walked in and not five seconds later a worker told us to leave our bags at the front but, we didn't have bags we only have our purses..We told her this and she was rude and said that our purses wasn't allowed. Then we just proceeded to continue to walk away because we was like we are not leaving our personal belongings out of our sight then she said okay well that on y'all if y'all steal. Very rude implying that we steal. That day I was to upset to buy anything so we left. So I went in the next day because I thought maybe she was having a bad day. So today me and my friend went in again to buy some for my nephew because his party was the next day. Which we were in there for like 10 mins looking at toys and baby clothes. And a store worker comes up and ask me did I need a buggy . Which out of all my years working there no one has ever asked that. Then workers kept walking by in my vicinity which I ignored. But then as we went to the front we see police officers coming in and they had their eyes fixed on my and my friend. So I'm real nosey so I was like oooo let me see who's stealing but every time I looked at the office and the store working they were looking at me and my friend . When we finished checking out. As soon as we walked out through the doors the officers came out . So I beloved they we called because the workers assumes we were stealing. So me upset because I spend a lot of money there since I work right next for literally to it went back in to tell the manger. Did they call the police on us thinking we were stealing. And I told her she knows me from coming in there since I was young that's really upsetting that I had two bad experiences there back to back. It's crazy how they just victimize people assuming that their stealing. It's very uncomfortable and some new training needs to be done. I shouldn't be treated that way when I'm spending my hard earn money there.

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12:58 pm EDT

Citi Trends wrongful termination

I was disrespected and threaten by a fellow employee and it was told to Management and there was no results from that.To top it off I was terminated for supposely giving away items to a customer I don't and the film that was shown to me was not showing the voids or the entry of the customer entering the store no receipts of the transaction and the female that took part of the shrinkage from( SAS ) store is still working there .I am contacting this office before I go any further with this complaint. The guys that terminated me was the District Manger and Loss Prevention with the false aligations

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D
1:52 am EDT

Citi Trends employees under the influence

All the managers and employees at Pass Road, Gulfport, MS. 434 go out to take the trash out i was driving around back and smelled marijuana and if u dont test them on the site they will get urine before getting to the location to take the urine test at. Louis aware of it they his slaves thats why he dont check into it. He need to be tested as well. Ive sold Ms Davis some before: while she was on her lunch. Jones smoke and gets sloppy she gonna let her insulin be her excuse but we all know that is a big lie they steal time investigate check into it u will see .

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Update by Daneica
Jun 02, 2019 2:01 am EDT

That big eye girl and that girl with the maroon hair talk about people and be under the influence of something i seen it with my own eyes.

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L
6:32 pm EDT

Citi Trends clothes

That have clothes connected that missing pieces to the clothes. And the manager of the store her name Erica have a nasty attitude. She don't have good customer service. This is store number 119 in Columbia sc. they have clothes and shoes all
Over the floor. The lady at the cash register have to scream in the store just to get the manager attention.

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Update by Lady T-dizzle
Jun 01, 2019 6:33 pm EDT

#they

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4:03 pm EDT

Citi Trends louisville kentucky

I do not like way my kid was treated on preston hwy in Louisville ky the black male my daughter ask him n girl bye dressing room go in n they was to busy hitting n flirting each other do there job n daughter walked in to dressing room n male open door on her and made her get out my child was half undressed then they start laughen n being rude cuz were white racest n i shop there all time just dont bring my kid n it was my bday my daughter was buying me stuff for bday n they yell us told us get out store every month i shop your store cane run n preston n never had i had a employee be so rude to my child they was rude n my kid was half undressed a minor at that n there like tell your friend dont do that i said no that my child not my friend n everyone u would be up set someone start yelling n forceable removes my kid from dressing room half undressed im not poor i own liquor store n everyone them girls n there no i spend 180 to 250 a time and i told them im writen corporate not only did they walk in while child chamgen used force n made fun her n used racial slurs not cool im.going write in media n talk lawyer if u do not fire them employees the customers always right she was ignored wgen she ask guy for help 2 times i even ask him he did not pay attention then he said she crawl under dressen room was not locked my daughter has bad leg she cant crawl under ...she thought u can go in try on she done nothing wrong be treated so badly they tried punk me out n my child n that how they are u let ghetto people run stores u lost my buisness and im going seek council n go news unless u fix this not cool reuined my. Birthday n im 45 today

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7:33 pm EDT

Citi Trends poor service

Hi I just want you all to know that your employee's that are on the clock now at your Dauphin Island parkway store in Mobile Al. are lazy and useless so I was just in your store trying to purchase an outfit for my son for his Birthday and one of your employee's was out on the floor I asked her if she could get something down for me she told me yes so she went into the break room to put something up came back out looked me in my face and kept walking and went up to the register and started back working so I waited a couple more minutes and went to the front and asked the other employee of she could help me once she was done she told me yes so I waited as I turned to walk back where I was trying to get the outfit from I guess the girl who I originally asked for help must have said something to her because I heard the girl ask her what is shr trying to get so I waited til she cleared her line mine you she only had two people in line neither one of them ever came to help but they both kept looking to the back of the store where I was so I just walked out and even as I walked out they both looked at me but never acknowledged me period .

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11:26 am EDT

Citi Trends layaway plan

I went to you store in buffalo new York on Walden ave. I gave the representative my layaway slip and she then asked my name and phone number at the store. I was paying with my debit card and she didn't ask the other people to wait until they were called. Two strangers were standing on both side of my and the cashier asked me to enter my pin # I told her know. I work for a bank and would not enter my pin with strangers standing around me. I asked for a manager he came up to help her find my Layaway and then walked a way. I had to ask her to contact him a second time and then asked for the corporate phone number. The manager explained I had a lot of layaways in the system. They were all old except the one I was paying on he said well I need to delete them handed me a card with your corporate information on it and walk a way again. I will be buying my grand children's clothes from somewhere else from now on. Thanks for having horrible customer service in your store

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7:38 pm EDT

Citi Trends the temperature of the store

I walked in Citi Trends today April 18th 2019 approximately about 7 p.m. and realize the store temperature was extremely hot I was very uncomfortable during my shopping process and was tempted to walk out of the store but I went ahead to proceed in purchase my items while in the store I sweated excessively due to the extreme heat from my understanding from the employees they have had an issue with the air conditioning unit for a while no one should have to experience that neither the customer nor the employee someone needs to get out and fix this as soon as possible the employee was very courteous and I felt really bad for her and I'm reaching out to you so that you guys can address the situation you can contact me directly at [protected] or mail me a response at 315 West Concord Street Apartment 524 Orlando Florida 32801 thanks in advance for your response sincerely dissatisfied consumer

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