Cinemark reviews and complaints 1
View all 147 complaintsCinemark - the entire theatre and lack of employees and the service
To Whom It May Concern:
I don't believe I have ever taken time to write to a Company. On December 28th, 2019, I went to see a movie at your theatre, Cinemark and watched "Bombshell." It was a great movie from what I was able to see.
There were a few really bad things that I noticed at your theatre. The bathrooms didn't have hand towels; there was only one Concession stand at the front of the movie theatre, and we were in Movie theatre #9, which is clear at the other end of the your theatre. There was one young girl helping a line that had at least 15 people in line, plus their guests. I missed 20 minutes of the movie. The girl was so young, and I asked her to get help. She said there was no one else to help. Wow, meanwhile, I missed the best part of the movie, and was so disappointed, as I was just trying to get some popcorn, which is all of why you go to a movie!
I really wanted to let you know, that I feel that it's in the best interest of your theatre to get help so all of us can enjoy coming to your theatre and watching movies.
Thank you for your time. Kim
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