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Cinemark

Cinemark review: discrimination against hispanic women

T
Author of the review
2:00 pm UTC

Last Saturday, I went to this movie theather with my mother (67 y/o) my aunt (65 y/o) and my kids (6 y/o), when we try to enter, Mr. Jay Sotang the ticket taker, told us that my mom and aunt can not enter because her purses were to big and a new policy does not allow it, I asked him to please check inside the purses and let us in, because the parking was far and it was really hot, he said no, we can not go in, however I understood and I went to the car to leave the purses there, when I came back I notice that he was allowing every other women with big purses into the theater, I asked him why he did not let us, in a very rude way told me that is the rule and told me to move away from the line, and asked him to please call the manager, when the manager came Mr. Jacob Scoby, he repeated the same about the rule, he told me that senior citizen can go in with the purse when I told him that my mom and aunt are seniors, he then told me that because of the movie The Joker they don't allow the purses, then I told him we were going to see the Addams Family, he went back to that's the rule, I am not complaining about the rule, I complaint because the rule was ONLY APPLIED TO US, I do not know if I was treated like that because I was a woman or a black Hispanic woman, but I feel completely discriminated, in the 25 minutes I was there talking to Mr. Scoby, no one else was send back to the parking, or denied the entrance to the theater, only to us, no one ever apologized, no one ever tried to fix the problem Mr. Sotang was looking at me like I was garbage and smiled when I left, because I just request my money back and leave, I never felt more humiliated in my live, like the way your staff make me feel last Saturday, ruining the afternoon for my kids, and my senior citizen mother and aunt. I did not know your company approved discrimination policies.

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Cinemark is ranked 3 among 32 companies in the Entertainment category