Cinch Home Services review: Warranty

On July 19, 2025, I called Cinch Home Services to repair my bathtub. I explained the issue and asked if it was covered under my warranty, and they confirmed it was. I paid the $200.00 deductible over the phone with my card on file.
On July 21, 2025, Cinch Home Services sent Key City Plumbing to my home to repair my bathtub. They said that it wasn't covered under my warranty; however, they could fix it for $550.
I called Cinch and asked why it wasn't covered. They said that it was covered, and they contacted a different service provider.
On July 23, 2025, Allstar Plumbing came out and told me that the bathtub pipe was not covered under the warranty.
On July 30, 2025, I called Cinch and asked for a refund of the $200.00 deductible. They said that they have not received a report from the provider. I escalated to a supervisor and said that I would receive an email update.
On August 1, 2025, I called Cinch for an update and spoke with a supervisor from the escalation team. They told me that the deductible was not refundable because the provider said the pipe had not been installed properly. I have been in this house for a year and a half without a leak in this bathtub.
This supervisor was very rude and unprofessional; she did not listen to my point of view and kept saying, Is that all? is that all? She was determined not to refund the deductible.
Cinch Home Services works with the bottom-of-the-barrel contractors who try to get more money from the homeowner by saying the service job is more than the warranty covers.
DO NOT USE CINCH HOME SERVICES, ESPECIALLY IF YOU HAVE AN OLDER HOUSE. THEY HAVE A BUILT-IN WAY TO GET OUT OF PROVIDING SERVICE AND NOT REFUNDING THE DEDUCTABLE.
I have filed a complaint with the BBB.