Menu
CiCi's Pizza Customer Service Phone, Email, Contacts

CiCi's Pizza
reviews & complaints

www.cicis.com
www.cicis.com

Learn how the rating is calculated

1.3 310 Reviews

CiCi's Pizza Complaints Summary

24 Resolved
286 Unresolved
Our verdict: If considering services from CiCi's Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for CiCi's Pizza has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of CiCi's Pizza. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CiCi's Pizza reviews & complaints 310

Sort by:

Newest CiCi's Pizza reviews & complaints

ComplaintsBoard
L
8:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CiCi's Pizza foreign object in food

How do you file a formal complaint? My daughter-in-law and son went to Cici's in Nacogdoches Texas and as they were eating she found a part of a tooth in her pizza. They complained to the manager and needless to say was pretty upset. They were told not to come back in there to eat anymore. As they were showing them what was found in the pizza they took it from them.

Read full review of CiCi's Pizza
Update by LisaGarcia
Apr 18, 2009 9:52 pm EDT

I never said I was, I am not and your son isn't either. I bet when he got in trouble at school you yelled at the teacher. Are you divorced? HUH? Are you okay?

Update by LisaGarcia
Apr 18, 2009 9:35 pm EDT

bet your mommy and daddy are still under the bridge...go wake them up and get some love so you can be a happy boy again...

Update by LisaGarcia
Apr 18, 2009 9:34 pm EDT

wow, now you are a true gentleman...LOL..LOl...LOL

Update by LisaGarcia
Apr 18, 2009 9:17 pm EDT

Jason you might like eating foreign matter, with your personality, quite possible, but everyone does not. So grow up and if there are complaints mind your own business or maybe one day it is going to happen to you and could possibly give you a disiese or choke you, etc. You know what they say about Carma...

Update by LisaGarcia
Apr 18, 2009 9:14 pm EDT

WOW, I bet you could maybe create cartoons or something with that imagination...Hey possible job opportunity...

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
12:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CiCi's Pizza commercials

I am sick of seeing there commercials on all the time when the closest one is Las Vegas.
I wan't them to either build one here or not broadcast there ads here.

People did the same thing to Sonic's and they did something about here in western Washington.

Read full review of CiCi's Pizza and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
S
S
sleeplessintacoma123
Tacoma, US
Jun 28, 2009 8:30 pm EDT

you all are ###ing dorks every last one of you stupid ###s...GET A LIFE!

M
M
mrsquigles
North Platte, US
Jun 23, 2009 9:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes it would. If what he meant was, "People did the same thing to Sonic's [commercials] and ..." That's what I was trying to explain.

S
S
subiedub
, US
Jun 23, 2009 8:55 pm EDT

Even if he was talking about a Sonic commercial it still would not be "Sonic's". Plus I live in western Washington and Sonic commercials did not play until building was decided.

M
M
mrsquigles
North Platte, US
Jun 23, 2009 3:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I think when they said "Sonic's" they were referring to the "commercials of Sonic" in which case the possessive form of Sonic's would be correct. Just sayin'.

L
L
Lil_Bill
, US
Jun 23, 2009 3:28 pm EDT

and by the way in is Sonic not Sonic's its not plural

M
M
Mark
Friendswood, US
Jun 13, 2009 11:02 am EDT

You're an idiot!

ComplaintsBoard
P
11:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CiCi's Pizza cost

We have been a long time customer of CiCi's and love the pizza.
Our complaint is we have seen the commercials about $5 and
change for a meal and that is what we have been paying at the
other resturants but today we paid $5 more than we have
instead of $10. and change for the two of us to eat it was$15.
and change. Just wanted to voice our complaint. Thank you
for your time. Pattie Jones
Glen, MS

Read full review of CiCi's Pizza and 1 comment
Hide full review
1 comment
Add a comment
J
J
JavierM
Bradenton, US
Mar 07, 2010 9:05 am EST

Commercials also don't include tax, or the price for a drink. Duh. Plus at the bottom it says "at participating locations", just like every other commercial.

ComplaintsBoard
S
6:08 pm EST

CiCi's Pizza where's the food???

The Cici's in Gulfport has been going down hill for the last 10 months. They don't keep the salad bar filled, hardly have pizza ready for those who wait & God forbid you actually want a bowl of soup.
They claim it will be out in 7 minutes & 30 minutes later, Yeap, you're still waiting.

The manager there (in early November) seems so unconcerned about the customers request, it's unbelievable.

What the hell happened to that location? It used to be a great place to stop over a year ago. Won't make that mistake again!

Read full review of CiCi's Pizza and 1 comment
Hide full review
1 comment
Add a comment
H
H
Htnwtc
Gulfport, US
Jul 22, 2013 6:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My daughter was assaulted at Cici. The manger did not call the cops he told the family to go and leave I want to know why ?the cops were not called then . My child is legally blind just because she was profiled gives the people or the manager rights to let this take place. Hit her in the head ...the manager and employes said the other family started the mess..we had to call franchisee to get her money back sad sad

ComplaintsBoard
Y
6:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CiCi's Pizza food poisoning

After I saw a complaint on here I called a lawyer. http://www.complaintsboard.com/complaints/cici-pizza-patrick-mcgovern-c116344.html
My son's soccer team had a pizza party at this location.
Every Single person (Adult and Child) who ate the pizza is sick most of us went directly to the DR.
We all have food poisoning.
I spoke with the manager Patrick M McGovern and he basically told me I was wrong and leave the premises or they would call police.
I called the heath department and they have had several complaints and will begin a investigation.
I'm now hiring a attorney
Do not eat at this restaurant !

Regards
Concerned Soccer MOM

Read full review of CiCi's Pizza and 1 comment
Hide full review
1 comment
Add a comment
B
B
Baracudas
,
Nov 01, 2008 8:50 pm EDT

This explains allot i was ill after a pizza party there

ComplaintsBoard
S
7:24 pm EDT

CiCi's Pizza patrick m mcgovern

I used to work at this location and was recently fired because of questioning serving molded ingredients.
The manager Patrick M. McGoven fired me.
Let me tell you about Mr, McGovern
He steals about $100-$300 out of the cash in the drawer every night he works to supplement his income.
When I questioned him about this he said he took change out of his own pocket and he needed to be paid back for it.
im sure this senerio doesnt happen every every night.
He gives away pizzas for his own gain in trade for services or property (Automotive Service, Xbox games for his kids, Local Tabs at Bars just to name a few).

Now on to the food the walk in does not cool properly and the Ingredients spoil quickly but the management forces employees to use the spoiled ingredients,
Several people have complained about being sick after they ate there some childern have beem very sick from eating there.
Management refunds the money and offers fee meals and usually deflects the complaint by saying "we use the freshest ingredients ot must of been something else" What a joke!

On top of it all the issues the building was painted with Lead base paint originally, during the remodel patrons were not told about the lead base paint danger.
The lead base paint is still there just painted over.
The kitchen is full of mice and we even have to empty the gum-ball and candy machines every morning to remove the mouse feces.
Wy havent the heath department shut them down who knows.

Don't eat there at all costs

Read full review of CiCi's Pizza and 3 comments
Hide full review
3 comments
Add a comment
V
V
vgm4709
,
Nov 21, 2008 10:31 am EST

Wow what can I say. a complaint against me with no name from the accuser, and or any basis in reality of fact. The North Richland Hills health department has consistently assigned CiCi's Pizza on Rufe Snow a rating of meeting expectations and or above expectations you can call North Richland Hills Health department and check for yourself. Mystery shops for last year averaged out at 92.5 for service and cleanliness these records are available just ask for the District Manager Dean Breakell. I worked there 8 years and enjoyed my time with CiCi's Pizza. During my time there I was consistently positive in Sales and Food and Labor were there theft issues this would not have been the case. It is frustrating to have some frustrated worker use the Internet to make up lies and deceptions about ones name. If they are so confident of their claims why would you not mention your name and dates that you worked. The demonstration of truthfulness by this claim is I haven't worked for CiCi's pizza since March of 08 yet the complaint was made in October 29th 08. CiCi's Pizza is a fine organization and offers a quality product at a great price.

B
B
Baracudas
,
Nov 01, 2008 8:53 pm EDT

We are going to file a complant with the heath department we have been sick from eating there.

R
R
Richard
, US
Oct 29, 2008 8:13 pm EDT

The best revenge would be to call your local health department and your state's consumer affairs department. Don't bother with the theft issues but explain in detail about the health code violations. Do not tell them that you were just fired! Tell them that you have a close friend that works there, or that the manager brags about getting away with the violations (if he does..). Then mention that you are thinking of calling the local TV stations about this. Find out if you can call back and find out how the inspection went. Usually this type of info is public, but you may have to dig for it. Once they do the inspection and you have the information, email it (if it is bad) to your local papers and TV stations. One of my area stations has a news segment called "DIRTY DINING". Check to see if any of yours have something like this or any consumer rights reporters. Also, if you really want to get satisfaction, make copies of the report and place them under the windshield wipers of the cars in the parking lot. You can not be sued by the restaurant if it is correct and public information. (Don't add any accusations about the theft - only health dept info.)
Then, after this hits the fan, get ready to mail (NOT email) a note containing the health dept info and a general statement about the theft (like "we all know he steals money and gives away free pizzas for trade"). Mail this to the parent company - not to the franchise owner. I've seen owners hire relatives as managers and/or cover up problems so that companies do not fine or pull the franchise. Do not mention too many details and do not complain about specifics or being fired.
Keep in mind one thing. This may or may not effect your ex coworkers. If you are concerned about this then skip the TV, papers and parking lot notes. Let the company do something about it and if they don't just let it go and have one of your friends pose as your manager on any future applications that you submit for jobs.

ComplaintsBoard
A
12:18 pm EDT

CiCi's Pizza [censor]

Me and family have been to many different cicis in the us we recently visit the one in Jonesboro Ar . It was the worst experience in my life. I found a roach at the table and on the side of the bar. As I was getting my plate I saw large amounts of food on the floor in the dining room and behinde the buffet. The pizza tasted like it had been sittin on the bar for at least forty five minutes. It was cold and dry. I continued to finish my meal and let my children play in the game were we found spilled drinks and dirty dishes. Before I left I used the restroom which was filthy, there was water in floors and the stalls were out of toliet paper. Personaly I wouldn t encourage any one to eat at this restuarant

Read full review of CiCi's Pizza
Hide full review
ComplaintsBoard
T
3:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CiCi's Pizza Racial profiling!

See letter I emailed:

Hello,

I have been a longtime customer of CiCi's until today. I went in this restaurant on March 12, 2008 about 3:15pm for lunch as I normally do. I paid with a debit card as I have many times in the past but this time the young lady behind the register asked for my ID. I asked her when this start? She explained to me that it has always been a policy of the store to ask for ID from anyone paying with a credit card. I was quite bothered by this because I have been going to this particular store for months and NO ONE EVER asked to see my ID. After I finished my meal I went to the front and asked for a manager.

Another young lady comes out and I asked for a further explanation of why I was carded. She gave me the same response as the clerk. I told her that I have never been carded since coming into this location. She then went as far to tell me she asked for my ID several in the past that I was in the store including Monday March 10, 2008. That was a lie! I did not come into the store on Monday. I came in on Tuesday and I paid in CASH. On top of that she was not at the register on Tuesday it was a young man. I do not mind the policy. I do mind that this policy is being enforced unfairly and with bias. There were no notices posted anywhere letting all customers know that this policy was in placed. I do mind that I was outright lied to by a member of management. There is no excuse.

I feel insulted and discriminated against. I don't really think I will get a response but I want to let you know my dissatisfaction with this store. I will advise people to stay away. I myself will no longer eat at this location.

Store In Question:

CiCi's

1938 E Southeast Loop 323
Tyler, TX 75701
[protected]

Thank you.

Read full review of CiCi's Pizza and 9 comments
Hide full review
9 comments
Add a comment
R
R
root4roo44
Akron, US
Aug 11, 2010 11:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Racial profiling my [censor]. Stop complaining.

P
P
Public Information1
anglia, GB
Jan 07, 2010 1:53 am EST

I don't know about the racial profiling at Cici's Pizza Buffet, but I do know that they recently discontinued most of their salad bar and discontinued their cheese bread. They must have idiots making their decisions.

john7777
john7777
Louisville, US
May 15, 2009 10:46 pm EDT

Ya many stores now ask me for a ID when I pay with my debit card and i'm white. So if you are really black you can get off your high horse and stop thinking yourself better than everyone else.

L
L
LisaGarcia
Mt Enterprise, US
Apr 19, 2009 2:05 am EDT

okay jason i want to apoligize to you for the suicid comment i made. You are probably a good person inside. I really did not realize you were just a kid. be nice and you might go far in life. take care and i hope things get better for you.

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 9:56 pm EDT

okay, you so confused that i dont want to upset u any longer i mean you might do us all a favor and commit suicide or something. so I am done playing with you, now go do your homework and maybe one day you will get a job and if your real real lucky you might even get married you day. So I will not comment anymore because I dont want to be responsible for what a pathetic person as yourself might do...bye bye go find someone else to play with now...just do your homework first...

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 9:47 pm EDT

HUH? Did you not even read the original complaint? Son you are so confused I dont think there is anyone that could help you...

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 9:36 pm EDT

i will call a prayer group together, you really need it

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 8:54 pm EDT

Jason Tillo, you must be a very sad person. I really feel sorry for you and will be praying for you...

W
W
whocares
,
Mar 22, 2008 2:52 am EDT

It's not profiling, and it's not bias. The ID should be checked anytime a credit card is used. Signs do not need to be posted stating this either. You should be happy that someone took the time to check your ID to make sure that it is you and that you are authorizing this transaction. I bet that if someone stole your credit card, and used it you would be throwing a hissy fit because someone DIDN'T check the ID. Be happy that this location cares about their customers.

ComplaintsBoard
M
12:00 am EST

CiCi's Pizza foreign objects in food!

I was dining at Cici's Pizza when a foreign object in the food damaged my tooth. The manager told me it most likely came out of their salad which they recieve prepackaged. When I spoke over the telephone to an employee at Allied insurance, who insures cici's pizza, a ms. jessica pennington who is some kind of insurance rep., ms. pennington laughed and called me a liar.

Read full review of CiCi's Pizza and 9 comments
Hide full review
9 comments
Add a comment
D
D
Denise Cain
, US
Jun 02, 2016 10:34 am EDT

I ate at Cicis in Va Bailey's Crossroads. No employee wore gloves. The cashier was handling money. Then the same employee started stocking the salad bar, rubbed his hands together then went back to the register. The female employees who were making the pizzas didn't wear gloves either. I went to school for culinary arts/hotel restaurant management. So many health codes were violated. I will never eat at another Cicis.

Wine Is Good
Wine Is Good
, US
Jun 02, 2016 7:12 pm EDT

Ever noticed how the people who write complaints about the gloves do nasty things themselves? Like, a lady complained about gloves at a store that I was shopping at, and while she was complaining about the gloves she was steadily eating grapes out of the bag. She was eating unwashed produce but had an issue about a clerk not wearing gloves.

Listen, people can wipe their nose and scratch their butt with gloves on just like they can with them off.

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 9:50 pm EDT

actually yep!

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 9:32 pm EDT

You sure need to be...

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 9:11 pm EDT

Jason Tillo is looking for a job please hire him if you will Mc Donalds!

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 9:10 pm EDT

LOL I do work unlike you and evidently you dont pay much attention because it was not my daughter idiot. get a life if you are unable to work.

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 8:44 pm EDT

Seriously, go get a job or something...from looking at your profile this is all you do..

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 6:24 pm EDT

How do you file a formal complaint? My daughter-in-law and son went to Cici's in Nacogdoches Texas and as they were eating she found a part of a tooth in her pizza. They complained to the manager and needless to say was pretty upset. They were told not to come back in there to eat anymore. As they were showing them what was found in the pizza they took it from them.

F
F
flint33
,
Mar 24, 2008 9:33 am EDT

my complaint deals with the Longview.Texas Ci Ci pizza restarant not giveing senior drink discounts as in the past . Their attitude is not good they act as tho they are doing you a favor and the customer means nothing to them just the money they make. I used to go with my family to Ci Ci but will never go back. Their attitude is bad!

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CiCi's Pizza customer humiliating

Cici's Pizza - www.cicispizza.com
4451 Lebanon Pike, Hermitage - [protected]

My family entered the Hermitage, Tennessee CiCi's Pizza restaurant, and my wife, who is physically unable to stand comfortably, seated herself at an empty table while my son and I went to the register to place our order. Moments later the manager confronted my wife at the table and ordered her out of her seat. She pointed to my son and me at the register, and explained that we were placing our order and would join her momentarily. The arrogant manager told her that the seats were for customers who have already paid, not customers who are saving seats. My wife was totally embarrassed and humiliated, and we decided to leave the restaurant. Although we have dined there hundreds of times, we will never return. Cici's needs to provide this manager with some sensitivity training for helping customers with physical disabilities, not humiliating them.

Read full review of CiCi's Pizza and 38 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
38 comments
Add a comment
E
E
Edgar Ceasar
, US
Apr 13, 2020 6:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed a order online for two pizza which was 4.99 apiece and she over charged 8.99 apiece I let her know that they where 4.99 and she said thats not right I should of did it online which is not true because we ordered the day before and we just called them in and the price was just 4.99

M
M
Max Kae
, US
Jan 26, 2020 5:05 pm EST

what it was floater ...

You should give justin estrello an American Express for ci ci pizza justin ate there today and his great6 helped start ci ci way back when you know what and funded them and worked for them with your great6 royalties to his family stopped for ci ci in the 1990 give him an express thank you...
floater
...
what it was

R
R
Ronnie40
, US
Nov 09, 2019 4:34 pm EST

They was supposed to refund my money and they were very rude and hateful this was wed 30th I still have not received my money

N
N
nicholas hopkins
, US
Nov 04, 2019 6:59 pm EST

Ive been here 20 minutes with my family and there is little to no pizza on the buffet line. As soon az pizza is cooked...its gone...due to no pizzas on buffet line and high demand. Very limited staff for a slow tuesday night. Very disappointed in the service and food choice.

T
T
Tarnisha Roney
, US
Oct 07, 2019 2:24 pm EDT

First of when we came we hadto wait cause there was only 4 people making pizza for the whole restaurant then when i order a personal pizza with wings it took 25-35 minutes before my order then last the person at the register was very rude.

B
B
Britlon
, US
Aug 07, 2019 3:34 am EDT

As I approach the building at 9:41 my seven-year-old whose birthday was today open the door and it was a lot a black guy came to the door when he proceeded to tell me that we were close, and a lady came to the register what she said it's only 20 minutes until closing but there was little to no food left out

E
E
Ember Davidson
, US
Jul 21, 2019 8:40 am EDT

This complaint is a little out of the ordinary, and I have screenshots to back it up. Your employee that claims to be a general manager at one of your stores in north Texas (Travis Cooper Pierce) beat a woman that tried to give him a ride. Pictures of her face are all over my facebook newsfeed.

View 0 more photos
G
G
Gary Harvey
, US
Jun 09, 2019 6:02 am EDT

I've dealt with too much from CC's.
CC's new order policy demanding a drink be purchased when ordering a Pizza, LEAVES ME COLD.
What? No more Speciality Pizza's AND you demand I order a drink along with a Pizza.
SEE YA, Gary Harvey

B
B
Brittany Lil-Bit Lindsey
, US
Apr 28, 2019 1:29 am EDT

I got to cici pizza on north Druid on 4/20/2019 at 9:48 pm and was told they was closed and still had people eating inside still and I've planned this for a whole week and for them to close early was unacceptable I was very upset and it has online they close at 11:00 pm this needs to be fixed ASAP cause you have lost a customer for life !

G
G
Greg Parker
, US
Apr 16, 2019 4:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Every time I try to call this location to order pizza I can't get through. I hear it's the phone, but after 4 months with the same problem. I've determined the staff is taking the phone off of the hook to reduce the work load. If you don't want the business, no worries. There are plenty of other options in this market.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact CiCi's Pizza customer service

Phone number

+1 (972) 745-4200

Website

www.cicis.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CiCi's Pizza?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CiCi's Pizza Customer Service. Initial CiCi's Pizza complaints should be directed to their team directly. You can find contact details for CiCi's Pizza above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CiCi's Pizza. Discuss the issues you have had with CiCi's Pizza and work with their customer service team to find a resolution.