Chumba Casino / VGW Holdings
Reviews and Complaints

I was spinning on my free 10 games at 2:33 am on 12/27/17 and I got 12 free spins it froze up on my free 8 spin and I hit the wild in the middle and it would not let me spin or spin my other free 8 spins I also had 52.50 that I had won and it would not let me collect it either. I have a total of winnings of 1345.21 and it would not let me cash it out either. I have pictures and videos.

I've played Chumba casino and over a two month period, they managed to take $100, 000 from my credit cards. I didn't play that much at all! I filed a complaint with PayPal only to be told that there were too many charges for me to dispute. I then found out that they somehow spoofed my IP address OR PayPal is lying to me. I guess that teaches me for not watching and writing down every single time I charged to this company!
I'm the second one this has happened to. What they do is, lets say you play $30 three times ($90 total). You get a confirmation email but you also get confirmation emails for $150, $150, $300 AFTER you have already played and went to bed. This is what happened over two months. I thought I was going crazy but I have found another person that had the exact same thing happen to them. Is there anybody else out there that has had this happen to them?

Chumba Casino, a Rip off online casino that will find all the excuses to avoid paying winners.

A friend of mine (whose name and email are hidden due to personal privacy) was so fed up over the last couple weeks. He won $5, 000 on Nov 11, 2017. And of course, anyone would like to have their winnings cash out.

After receiving cash out request from him, Chumba asked for the verifications (this is where they play around with us, the victims).

Followed the instructions given,
after making him waited for couple days, they then said that the winning money can't be withdrawn.

However, my friend already sent them an email about closing his first account which he no longer use way back in July.

Knowing that Chumba is fishy and won't pay the winning money, my friend took the next step and seek helps from paypal and the banks. Then after the transactions got disputed, Chumba deducted the amount from his account.

It's clearly that his account has the amount of winning money as stated in the email. Chumba won't let him replace the old account with the new one so that they don't have to pay him. don't ever play from chumba, my friend has filed claims, cases to get all his money back. He didn't deserve the troubles, neither you or me or anyone else should suffer. Be careful and NEVER play Chumba Casino EVER.

This company is a boiler room back room joke. I only invested a buck to get $10 in credit. I turned that buck into almost $200 playing blackjack, I go to cashout. And im waiting for three days. I email and 2 days later I get response to verify my paypal email. I do so, response of they are updating it. To make a long story short 3 [censor] weeks and still no cashout. This place can kiss my entire [censor]. Going to play elsewhere. Its a shame because I am a pretty solid player. See ya crumb snatchers.

Cash Out Request submitted Oct 19, 2017 for $2001.95 still NOT PAID.
Verification was approved and Pin number assigned to me but they kept complaining about the readability of the Drivers License. At this point I have not heard from them and they do not respond at all the Ticket#1352632 . It has been 10 days since their last DL request ! I wanna know where my d---- money is ! There is no phone number that I can find.

I have been playing online slot games with chumba casino, for almost 6 months. The first time, I won any significant amount was sept. 5, 2017 (100.00). I cashed out and sent it in, I was told I needed to send documents in to verify my identity. I did as instructed but was told: I did not send it in a timely manner; therefore, it was credited it back to my account. I did not have a problem with the decision. Chumba casino sent me an email on sept. 7, 2017, stating: I had been approved and if I cashed out again, there would be no problem. I would receive my money in 2-3 business days. On, sept. 30, 2017, I won $600.00, and cashed out. About 2 days later, I received a email, that said: I needed to show verification. I email them back, stating: I had already been verified but I send the information again.in the mean time, I won $500.00 on oct. 5, 2017, and cashed out at $450.00. I have not received anything from chumba casino. There are several groups on facebook with people who play regularly and I have read 100's of stories like mine. Please investigate... This is fraud in the worst way and it is being done consistently!

They are totally monitoring the players, let me provide an ex: I win $3500USD and successfully cash out thru paypal. Then I'm like that was great, let's try to win some more! ... you will not win until you have deposited atleast approx. 65-82% of the amount you cashed out, and sometimes they will keep taking like it's going out of style!. .. then when you contact them thru zendesk, complaining about it they have the nerve to tell you today's just not your lucky day. Maybe give the reels a rest and try again tomorrow?! They also clearly have paypal in their back pocket. If they were smart they would show appreciation to their bread and butter, b/c they obviously don't realize without players they'd have no profit!

Chumba casino asked for my information, and I complied. A few days went by with no feed back from chumba casino. So I began emailing them with no response. I made all my deposits threw paypal. So I went to paypal and asked for a back pay or stop pay to chumba casino's. I did this with every deposit I made. I instantly got a email from chumba. They finely closed my account after 5 or six stop pays. You have to do them on at a time from your paypal activity screen. After 1 day they emailed me telling me I had to close my paypal disputes so they could re open my account to pay me out. I called paypal's 800 # and a paypal representative adviced me not to close the dispute because once closed I could not re open them. I have foreword chumba's email asking me to do this. Under paypal's terms chumba casino's has acted unethical. I will post more as it unfolds.

Well I seen a ad on facebook so I started to play for # and giggles got to take chances right! Well put about sixty dollars in to the game because I liked playing but when I won a hundred dollars. They ask for id to cash out sent my id then they needed a utility bill so sent that then got a code to put in did that never received money they will give you the run around. When it time for them to payout the wont! It a scam!

Hi,
I have a couple points to make and a story that sounds like its right out of a "enemy of the state" sequel. I get all of you who idolize at the chumba trough. I played and had a pin# and cashed out dozens of few hundred dollar wins. I sent the "mail-in" sweepstakes envelopes religiously and received the accolades riches! But, you have to admit that when you look upon it from a certain perspective you can envision and definitely see, the control and manipulation aspect. Just read the "true believer" desperate to convince others, that "it's not a scam!" (Or really "themselves"?). Now, please don't be offended and immediately lash out. Relax and just let your perspective widen. When you read all the fawning responses of desperation in the contests of those masses of commenter trying to win that $5 free sweep, doesn't kind remind you of a "crack addict"... Just a little? Doesn't it make you feel little dirty? Now, I am not judging or espousing some high morality, I am the worst at debasing myself. Again, it an intellectual exercise, to think of many aspects. Now, when you see it, and the cause and effect, especially of the "sore losers" who never win! And everything and everyone at chum are to blame! Well, there is also truth in that. Why, it's really, simple. It's gambling! And with gambling, you have all of those reactions. Those sweeps are not free! The gold coins with 1000x the value of the low brow "sweep", is f... Ing worthless. Come on, who plays the gold coins? No one. So, let's all just come to this agreement together so we can move on. Chum casino, is gambling, dressed up in a facade, of a "sweepstakes" nobility, that sounds as benign as publishers clearing house! Remember the days when dr's used to prescribe "black beauties" (Speed to you younguns) to middle class housewives, as "mothers little helpers". Well the results were predictable to any of us street rats, they all got hooked bad! Thinking, but it was my dr. Who, are any number of other justifications. From the cocktail parties they went to the... Well, you get my meaning. Now, chum knows that and plays it like any casino would given access to the gullible public, not savvy to the ways of crime bosses. The fox is in the henhouse! So, dust off your blinders and take a peek. And those who say that the games like gem huntress change from sweeps and gold coins are absolutely, uncontroversial right. Its programmed that way! It's gambling! Hustler in vegas knows the slots! Why do all slots have the disclaimer that malfunctions void payout... Because it's gambling! By the way, slots have the worst return potential of all casino games except roulette or big wheel. I digress... Sorry.
Ok, here is where this is going. Imagine being one of the "geeks" at chum, zendesk... Great name! And you have the power to dole out justice that you have no boundary to curb. (Why do you think on-line gambling is illegal? And casino's highly regulated) well, since this may be you first job and girls don't like you, the power swells until your a semi-god lording over the filthy begging masses for their "sweeps" and then the geeks form groups of like mind. Anyway, you see?... Project your thoughts and you will. Well, that's where nay story begins. A chum regular, playing and spending a little more than I know may be healthy... Oh well, at least I am street wise and never saw it for anything more than illegal on-line gambling somehow that has a connect, an in... Somewhere in the feds i'd guess... A little protection if you get my drift. Remind me to tell you sometime about my friend norman king, of the post card sweepstakes! True story. Doing a dime at terminal island. You know send $9.99 for a winners list, we all got his postcards, until the feds stepped in! So, i'm getting my free mail-in sweeps (God, norman did the same thing, the free mail in opportunity to win!) and playing, kicking # on gem huntress, pop a $250 win off a $10 free sweep! And having a ball! So I put in my cash-out request, enter my pin# and wait…it always takes a couple days or so. (You should try the real on-line casino's most slow pay so bad…) get the usual prerequisite emails of congratulations! And we are processing, dada, dada, …then I hit up against one of the sends cult members (Basically the "gestapo" a bit of a difference between them and the regular ss) and get "the email", "we node have rejected your cash out request as we require more information from you.
Please contact us atâ [protected]@chumbacasino.com. If you need further assistance.
Thank you for playingâ chumbaâ casino. Regards, from
Oh, # here come the shake-down! Now if you get one of these, I can assure you it a'int because they need a little more info! They already have an agenda, whatever that turns out to be. It may be just a for"forfiture"(Know what I mean)"wet the beak"…give up the cash-out and win another day. Taking your money! Since it's already, ready and payable…. I hear those of you stating in the complaint:"I have been trying to cash out and they keep wanting this, and that, one problem or another, now you get it? The little "geeks" are raking it in! They form packs that watch each other…anyhoo, I get the "because you requested… (In other words its always your own fault that you are in this position) it came to our attention, blah, blah, blah, (It could be one of several pretexts) mine was that they discovered a another account capable of cashing out and pursuant to the chumbly bible (Terms and conditions)…well, this is where it all went bad, if you can't tell, I can be a wise-# and I was a little pissed at the timing of it all, so I called the little 4-eyed, skinny, girl repulser, living in mom's basement, out!... Not a good idea, and I knew better, but…so, to counter his"multiple account violation of section 4, argument, I countered "no #, were allowed one account for each platform #! (So of course there will be two accounts capable of cashout) oops, I must of hit the captain of the rouge squad, because he went
Volcanic. Did alittle more homework and fired back claiming that the time I disputed a claim that account was deactivated, but now it's"silent"(Tomato, tomato, if you cant play with it its dead!...) so, since you now have two official accounts you have violated the chumba equivilant to heineous mass geniside…and so its decreed that you will never play on any platform or cash out again…never, ever. Actually, I kid you not, it had a lot of that in it! So, naturally, I counter every argument (How consumers are allowed due process and billing errors…) how his own team sent me emails stating they were aware of the deactivated account and the circumstance and it's a-ok… well, although I was spitting every term and condition (They pretend to adhere to with politeness…we are so sorry you feel the way you do it was never our intention.. But) and each email as he lost point after point, (I do law stuff, so I argue well!) it stopped…crickets…not good! Gotta give the devil is due, those little girless geeks can play a computer like a master musician! They (Can only assume"the team") started with my facebook page. It really is a work of hacking art now! I will probably give my password so everyone can look around and see (Kinda like visiting the scene of a train wreck) every scrap of chumba has been surgically removed. Counld't call up or search anything that starts or sounds like chumba, entire payment account hacked to shreds…not a single payment to or from chumba is there as proof of any contact …ever. Try and click on any service from facebook, and it redirects you to the same error screen, over, and over… any payment attempt to anyone calls up the facebook"we have noticed unusual activity, so your payment account is frozen"this is on a loop that never get resolved. (If you answer and give everything, it comes back to start…clever little #s!) so, what you have is a shell…a facebook page that only looks real, but doesn't work and cannot send for help! You can watch the world go by, but cant interact.
All true I swear to god! So, I doesn't stop there…my home computer (And don't think for one minute they don't know exactly who and where you are) with girls they probably turn on the laptop/pc camera in reverse…you get it.) probably have some derogatory term like"sweep #s"or somesuch…just saying. Anyway, my home unit got hit as well, you know the reciepts paypal and facebook send you…they have imbeds and other chumba computer things that activayte and learn about your …everything basically. What's secret on you home computer …all your stuff is there. One thing of advice, never click a link to"get your "free sweep", it's like giving a vampire permission to come into your house! True! Same for the convient links to zendesk… (The coven!) to put a nail in this, ill say that the receipt I used to have from facebook, paypal…gone. Once again try and click to get anywhere its off to error screen land! So, that's where I am and I wouldn't care a rats #, if the little "geeks" play lord of the flies with chumba patrons (Me included) on their turf, but to me they crossed the line, when the came out of the basement to attack. I told them, …alex…shane…and the rest, of the zendesk rouges, i'm coming for you!, I will find the cubby hole and open the curtains. I promise! Noe, I aint gonna physically hurt the little guys, but, I am going to start to gather my army as well. The ones you wont pay, the ones you never let win!, the ones who really need the f.. Ing sweeps you dangle and pull-away. I will champion all the slights and malice you laugh about each day at work and the simple and desperate you keep at your beck and call for "sweeps" you dole out. I will find out why norman king, got 10 in terminal island and why chumba claims and does worse fraud and federal crimes and gets crickets… i'm sure the europeon/canadian and other world on-line casino's who are forbid to have usa customers, are interested in chumba. It begins here in the social media, a counter facebook page, that illuminaters and helps those who need it! Remember, its not computer chips and pretend gold coins like a computer game story game, it's f.. Ing real money you are stealing and using people with like #masters. Pay pal and facebook currently are your lapdogs. It's the school you use to indoctronate your victums. The courts will be next to challenge all these exculpatory provisions and unmconsciouable "terms" that will fall like rocks under judicial scrutiny. That is gospel. Click here and you agree…. Really?... I don't think so! The local judges will get a hoot out of that one! They might eventually have a special "chumba small claims court day"! We will offer free services! The politicians always need a cause! Especiacially the conservative christian and trumpers! I'm sure chumba hates trump! Why does this foreign aussie company get to come here and rape the americans? That's not
Fair or free trade..,. Like your sweeps? Eh mate? Never underestimate the power of the masses that you fall in disfavor with when the sweeps just don't add up anymore and the games are not paying and the abuses get larger. So, my friends, that's my rant and story! I am mad as hell, and I anti goanna take it any longer! I'm mad for me and the more I see and watch the degradation and innerspring when the poor thing spend the money on your sweep, and the kids don't eat! It is happening. Its an addiction, chumba is the only provider of this math, crack, booze…tomato,.
I'm generally soft as a bunny! So I don't mean to alarm! Here is my email it is the one chumba will recognize and that's the point…[protected]@ymail.com…if you want share a story, pro or con, have at it…can you help? Perhaps I can find a way to get some "sweeps" for those who truly need it. Everyone will come to the reality in there own time…every addict does.. There is always the first stage…denial
Peace out!
Rhys michaels

I won 500 on Chumba Casino Play and submitted tickets requesting payout and I have been getting the run around and now no responses at all. I paid money to play and its not right that they won't pay me my winnings. I have won many times and had no problems with my smaller winnings but now it seems that I may have been scammed. I at least deserve to be paid out my winnings after several years of paying and playing on their site, most of my wages I lost playing their slots. Can you help me its ticket number #560826 site is off Facebook platform CHUMBA CASINO PLAY, my email is g.[protected]@yahoo.com and the amount of request withdrawal of my winning is $ 500.00 . I have been trying to get my payout since the third of march and now its been two days unresolved. I'm hoping this will help me with getting my payout. Thank you

I started playing this a couple of months ago and have enjoyed it up until now.

Yesterday I paid $30.00 through PayPal, which by the way never got credited to my Chumba account. After trying to battle back and forth with the Chumba team over, they ended up closing my dispute and never resolved anything. Now I can't get a response from them.
I ended up disputing the charge through PayPal and got my money back. Now instead of my Chumba account being correct, they show it as me owing them $30.00 and again, won't respond to my messages to get this fixed.

It's really sad, because I loved playing this game, but I won't throw my hard earned money away and not be able to get a response when I need it.

I used to like chumba Casino I spend a lot of money on them they made me win three or four times and after I cashed out on the 2100 for three months after that I have not won a damn thing. I would keep putting in money I wouldn't even get bonuses and when I do get a bonus betting $5 I must say the total payout would be less than the $5 bet come on you guys are a scam and you know it you monitor who wins if somebody that is just kicking back looking at the reals looking at your game and they're the ones that are controlling it trust me I heard the inside scoop I know somebody that works for them and that's what they said it's a scam don't do it

This website is coming off as a huge scam. When I play with gold coins, I can't lose. When I switch to sweeps cash (Which I pay for via credit card), the losing begins and continues. Following is a recap of the issues I faced - including games crashing right in the midst of my winning and using free spins bonus - and the lack of a response from the chumba team.

Hello, I sent this message to you on 2-4-17 and followed up on 2-5-17 but I can't seem to get any response from your company. Please address this issue and credit my account accordingly.

I was playing nefertiti's gold using cash and had 18 free spins left with a pot that I was winning. Your site crashed and when I got back in I did not have any spins left and I lost my winnings. This is not right and completely unfair. Please correct this error.

After I sent the message the same thing happened while playing dusk moon faire. I had 2 free spins left and the system crashed.

I've attached a copy of the email that has been sent to you on 3 different occasions. Please rectify this problem asap.

Additionally, I am unable to log in so I tried to reset password and the message was that they would send me an email with instructions on how to reset. The email never comes. So i'm being forced to register as a new user just to send this message. I'll be complaining to facebook next.

Thank you,
Kim nantais

11/17/16 @ around 9:46pm california time I deposited 10 dollars that deducted from my account and never went on casino, just stole my money.
I have played her a couple of times, I thought something might be wrong here, but I just played it by ear, now all my worst fears, has come true. I know have investigated other claims, and has seen others, say that this casino is the worst of the worst.

I finally won after spending way too much anyway the made it impossible to withdraw my money so now I am out 1800 dollars. I spent the last 2 day going back and forth sending proof of my ID etc. But still found excuses to give me a pin what a joke scam artist! Don't ever go on the site unless you want to be ripped off too! Scam!