Christianbook.com review: Order problems and cannot get up with customer service

I placed an order for imprinted Bibles on 6/3/26. Kept changing the backorder date. Finally received the items on 8/31/26 but the Bibles were not imprinted even though they charged me for imprinting. I have tried calling customer service numerous times and never can get through. All I ever get is an automated voice telling me the wait time. I choose to stay on the line, even though it may be a 45 to 50 minute wait. Then they come back after a few second and tell me to try back in 30 minutes and hang up. I have emailed customer service twice. Once upon receipt of order on 8/31/26 and the second time on 9/10/26. They emailed back both times saying they typically respond within 48 to 72 hours but they still have not contacted concerning my problem