Choice Home Warranty
reviews and complaints

I called them regarding my refrigerator and it took them 5 days to come to my home. Everything was ruined, After their technician called four times saying he was running a little late, he finally showed up 5 hours late. He didn´t speak any English and told me my compressor in my Monogram GE was shot and it was going to cost me $1500 and of course Choice said they wouldn´t cover it. So I called a real electrician and he told me no way was it the compressor and then came of and replaced the converter for $350.

I also needed my AC fixed and they lied and said the tech said it was rusty and damaged and it wasn´t.

This company has declined ALL of our orders that should have been accepted by them, I am a realtor and will never recommend this company again.

I requested and received a quote from Choice Warranty Company about 6 months ago. I never purchased the warranty. They contact me from several different numbers approximately 10 - 15 times a day. After I block one number, they call from a different one When I don't answer my cell phone, they call my work number. I have called them back and asked that they remove my name and number from their data bank and they have just laughed. I would never consider this warranty company especially now with all the harassing phone calls daily. Could you imagine how they would be if I were giving them my money! OMG!

While I cannot say much about the warranty part for this company as I had no claims during the one year with the company, I CAN SAY THAT THEIR MARKETING AND TELEMARKETING PRACTICE IS HORRIFIC! THEY DO NOT TAKE NO FOR AN ANSWER AND KEEP CALLING MY PERSONAL CELL PHONE EVERYDAY, GETTING ME OUT OF THE SHOWER OR STOPPING ME FROM WHAT I AM DOING, JUST TO ASK ME TO RENEW MY HOME WARRANTY WITH THEM. THIS STARTED 3 MONTHS BEFORE MY WARRANTY EXPIRED AND IT IS THE BIG FLAG THAT KEPT ME FROM RENEWING WITH THEM. Honestly, I had no issues with them. I would have renewed, BUT NOT ANYMORE! And I will go ahead and I will leave as many reviews as I can with various websites online. I get phone calls from a different phone number EVERYDAY! And they do not get it, I WILL NOT EVER, renew my home warranty with them.

Choice Home warranty company sent an non licensed plumber out to our property. Contractor said leak in wall was not covered.
We said ok believing him he said it would cost 790.00 to repair.
He said their were additional leaks from the pressure test. He never did one.
Again believing Choice stood behind their contractors we paid an additional 320.00.
He never showed back up to do any of it.
Contacted Texas Plumbing board and his license expired of a year ago. Choice did not care and said he had insurance.
They also said they were not responsible for him or they money we were out.
They sent him out!

Choice Home Warranty's representative told me on June 5, 2019 that this company would send me a check in the next 20 days for $849.99 for their internal estimate of repairs to a $7, 200 Viking double gas oven. When I called on September 18, their representative said they would not pay, because the "bank refused monthly payment". Why would I continue to pay Choice Home Warranty after they only paid a fraction of the cost of replacing the Viking double gas ovens?

CHOICE HOME WARRANTY is a fake company, They loot people around, I bought house insurance asking for specific part for my Air Conditioner if they cover, i have email confirmation that yes they cover, i then had a field technician from there company
to my home to investigate and they deducted service charge, after that when we filed the claim they rejected it, giving
all sorts of reasons which does not make any sense. I request people for stop buying insurance from them,
so that fake companies like these will stop looting poor peoples money because its our hard earn money after all.

We live in the south and it has been over 80 degrees inside our home since the end of June! Choice Home Warranty refuses to pay any claim they think they can get by not paying. This is the worst warranty company I have ever encountered and would never advise anyone to purchase a warranty through them. I have 2 small children and health problems that have worsened since going all summer without a working system. We are all suffering because of greed over a policy I paid good money to protect my home! They will do anything to get out of paying a claim. Unfortunately, I bought a 5 year warranty...which they refuse to refund as well. They are criminal and should be forced out of business! I am filing a complaint with the Better Business Bureau and more than likely will consult an attorney it is so bad.

I worked with choice for a couple weeks, did two calls for them then waited to see how they paid and how they worked before doing any other calls. Thank goodness I did. The first call they covered nothing for the customer/homeowner so he paid my hvac company in full. The 2nd call was a simple fix $75 service fee and $98 to replace the capacitor discounted from normal of $168 due to it being a warranty co. The customer paid $60. They authorized us for The remainder 15.00 on the service fee/trip fee/diagnosis and $98 to replace the capacitor. After almost 5 months of emailing each week about payment. I was always promised payment the following week. I have this in multiple emails from Jessica Kent Walkins. She even stated in August it was expedited for payment. Still 4 weeks later nothing. I contacted customer and told her unfortunately your warranty wont pay you are responsible. She called them and a week later I received $35. Not the $113 they approved and authorized with autho # [protected] before work was completed. This isnt even that much. To take 5 months to pay then short us is horrible. I want others to be aware they are one of the co. that will tell you go a head do the work we will pay you the amount you state, but then ultimately pay you way under as they did our company. Ive worked with other warranty's like 210 and home warranty of america who did similar things so I knew to be aware. I wanted other contractors to be aware as well and customer signing up with them. If they dont pay ultimately the contractor can hold the home owner responsible. The home owner agreed to pay me the remainder balance, however I wrote it off and just suggested she cancel with choice and recommended a better co.

On 4th July, 2019, I was contacted by a marketer from Choice Home Warranty (CHW) to purchase their warranty service. Seeing important appliances covered, I purchased a year service with policy number [protected]. We have a very well-maintained A/C unit at our home working perfectly for 26 years without any breakdown. On August 20th, suddenly, this unit refused to switch on. We filed a claim with CHW the same day. Next week, CHW fixed an appointment for TLJD Mechanical LLC to visit our house to fix the A/C with the expectation that we will pay a service fee of $65. TLJD is a dubious A/C technician in Baton Rouge. They do not have any star rating. On arriving, they demanded around $200 extra from my pocket saying that they will not work without that and CHW does not cover this work (they were supposed to get the machine started). Since it was too hot (close to 100F) and I have young children in my household, I had to give in to their demands. They got the machine started. Less than 2 weeks after this service call, I recognized that the A/C was not cooling at all (on 7th Sept, 2019). I called CHW and they recalled TLJD to come back again.

This time they charged $125 for a leak test. All the while TLJD, was offering monthly financing to replace my A/C. A leak was detected outside my house where the machine is. They said they will report to CHW for taking it further. Within 30 minutes, I received an email that my claim has been denied due to rust, corrosion, and non-maintenance (for an A/C that has been maintained so well to last for 26 years). I appealed and was assigned a case manager Mr. Steven McGee whom I contacted after multiple calls. He responded that he got photographs of rust and corrosion and on my insistence emailed one of them. It was photograph from the attic whereas the leak was outside. Based on this
photograph, CHW rejected my claim. I feel cheated and that CHW is a scam. I have to live without A/C with my young children at 100 F.

Update: On 12th September, 2019, I got the same A/C checked by a reputed technician. Their report is attached in their letterhead. They have emailed their report to Mr Mcgee from their own email address. The report clearly says that the failure is due to natural causes and age. This is a contradiction to that of the dubious technician that CHW sent who reported that the failure is due to corrosion and rust.

Ran several calls for choice home warranty and had a very rude cohort of theirs call to make a false claim and now they will not pay the money they owe. they are totally rude and you get a sense that you are dealing with a bunch of criminals when you call them.
We have about ten to fifteen calls that were approved for payment by them and never paid

Aug 8 19 I filed a claim in Hawaii and they could not get anyone out to fix my A/C. They have a reimbursement program if you get someone out to check the system. I had someone check it who I believe was really trying to say what he thought would get them to pay for the replacement of the system. Based on his findings they said they don't cover rusted coils and freon leaks. Not believing that was the real assessment or even fair I asked for a second opinion.

The customer service representative was extremely rude and not helpful. She did not seem to want to help. Finally, after having to repeat myself over and over she finally agreed to have another contractor come out. She said I couldn't get reimbursed for the first one but she would try to have the second come for no charge. Once again no one was found and I remain in a house over 80 plus degrees.

Again, I found an A/C company to send out a technician last Friday the 6th. This tech, from a larger company, said there was no way the first guy could have seen any leaks in coils or got the freon pressure to see there was a leak because the condensor is down. He even tried to force start it. When I told him they said the coils were bad and that the company does not consider that normal wear and tear, he said that it is normal here in Hawaii where the salt water eats up everything and after 16 years there is no way you can expect anything else. I emailed his write up and explanation to the the appeals representative assigned to my case.

When I woke up this morning 9 Sep, I called her to check. She said they denied the claim again. The funny part is she quoted the issues sited by the first technician. When I tried to explain to her that she was talking about an old assessment all she could say is that someone will email me the info. Finally, I got the email that, once again, quoted the information provided by the first tech. They still are not taking into account the new assessment and continue to deny my claim. They won't even reimburse either of the service calls.

Their coverage does not cover anything like rust or corrosion. For a person that is not a technician, it is hard to understand the trap that you are walking into with this company. The customer service is rude and unhelpful and they do more work to keep you away then to try and help. I will be sending this to the Better Business Bureau and anyone else who will listen and help.

They came out to fix my refr and it worked for a few day been trying to contact them but have not been able to. Could you please reach out to them and have them come back. I dont want all me food to spoil took it all out once have them call me please to let me know when they can come back out. Mars Appliance Repair,

Thank you for taking care of this matter I already paid them my service cost fee

Thanks

Nell Davis
[protected]

4031 Quail Briar Dr, Valricco Fl 33596. in April 2019 the pool pump quit working and it was replaced by Pete Jorgensen.. It worked for a while until August 4. The pump quit again. Jorgensen was contacted and he came out and got it running. A week later {approximately} the pump quit again. it would not run. He then removed it and took it to return to the company he purchased it from. As of Sep 7 he has not returned to replace it. I am not happy about the way this whole warranty was handled. As of now the pool is filthy and over run with algae.. I need this pump replaced and up and running. The pump he replaced it with is out of production, My contract #is [protected]. The latest claim #is [protected]. Chuck cooper [protected]. The photo below is of the pump which he replaced. This is the one out of production. If he replaced it with the same pump I expect to have the same problem. I would like it to be replaced with a name brand pump. He should have ordered a name brand pump and installed it rather than remove it and wait for another one to come in, Which there is no time table when they decide to ship him another pump.

Choice warranty clearly states they will cover water heater. They DO NOT!
My heater was leaking water and after struggling with CHW to get a technician out there it was determined that my tank was leaking and CHW denied the claim. The plumber eve told me he spoke with CHW and they clearly stated to him that they cover the tank. I still have not been able to get this resolved as no one will call me back from CHW.

Stay away from this company. My water heater went out and they claim they do not cover the tank. This company is a rip off. AVOID like the plague. Very dishonest scam artists.

I asked a quote online and since then I received one or two phone calls everyday trying to convince me to enroll. The number always changes, so blocking the caller is not an option. I already chose another company, but they refuse to leave me alone removing my number. If I answer and address the issue, they hung on me and call back in a few hours. The level of harassment is incompatible with my work life.

Hi! My name is Vernice Jones [protected]/[protected]@gmail.com) and I've been a customer of Choice Home Warranty since 2014. This particular incident originally began on 8/1/19 and we opened up the file again on 8/24/19. The policy #[protected] and claim #[protected] at 6308 Acree Lane, Olive Branch, MS 38654.

My complaint is about the incorrect information that was given to me from a Choice Home Warranty on 8/28/19 ( I didn't get her name) regarding my claim. This young lady told me on a recorded line that I was not required to pay any additional funds after my $45 service fee was paid. First, we have water damage coming from the toilet in a hallway bathroom that is located in the middle of my kids (ages 10, 3, 5) bedrooms that they use daily. Because of the damage the file flooring, base of the sink, and carpet surrounding the bathroom is damaged with water, bacteria and mold. We now have to have the toilet taken up and placed in the tub in order for another company to come out to assess the damage, take up the existing tile, carpet surrounding the bathroom and entire bottom half our sink/vanity. So the representative who I spoke with on yesterday (8/28/19) told me that it was all covered but today I was told from the company that it was not according to Choice. So I called Choice and was now told the same thing. After speaking with 2 representatives and 1 manager, I was told I had to pay whatever the cost is (estimate $99) for the company to return to reseal and place my toilet back down. I am highly upset because I was lied to by a claims representative who told me the opposite. I feel that no one understood nor tried to understand but continued to say there's nothing we can do, you have to pay for it, I understand what you're saying. I am highly disappointed and very unsatisfied with the results of this matter and the actions of Choice Home Warranty and how they have dealt with this matter. I would love for this issue to be addressed immediately, for someone to review/listen to the recorded phone call, and refund my service fee or/and pay for the company to return to reseal/place my toilet back down.

I made a claim for an AC repair. The serviceman came out as scheduled and did an excellent job until he found that the unit had a coolant leak. Even though the policy says that the AC will be repaired or replaced, they have a GOTCHA stipulation (the number is F1) of "corrosion or rust" will not be covered. What AC unit will not eventually corrode or rust after years in the 100+ degree heat, direct sunlight, and cold winter nights.

When I filed a request for a review I received nothing in return until I sent an email explaining I had not heard from them. I received a call from a rude and insolent representative that told me the same thing they had already said. She used the same "GOTCHA' stipulation to tell me I was screwed.

i HAD A THREE YEAR CONTRACT WITH CHOICE WARRANTY AS OF mAY 2018. (AN AGREEMENT WITH THE SALES REP. WAS, I CAN CANCELL THE CONTRACT, IF I AM NOT PLEASED WITH IT).

I HAD A CLAIM RELATED TO THE WATER HEATER AND HAD A CLAIM ([protected]). A technician from BTMD was assigned. The Technician came and examined the site.
He had a general look on the heater and told he can't find a problem. He told, it may be from the roof or the water heate itself. He then asked me to empty the basin under the water heater and see if the same problem. It it occurs, it will need further study. lso asked to observe it for a week, and let him know the results. He also told, he will callme to know the situation. I paid the seervice charge 40.00, and was told, if there is any furhter complaint to the water heater, I don;t have to amake another payment.

As he left, I emptied basin, but the water was fillinf in couple of hours. I CALLED btmd and told the details, and I was told that he could come on nextday. However, it was a thanks giving week end and I was going out of town, Then I was told by the Technican that I can call him as I return. As I called him on next Mondy I was told it is a manufacture problem and that provision is not covered Following the denial by choice, I called Direct Plumbing Source. A Technician from Direct Plumbing Source came in and fixed the problem by changing the valve. He charged $430.00. I now contacted the Choice Warrenty and I was asked by the individual I taled tp send the invoice for fixing the water heater to "[protected]@choice home warranty .com' but that mailwas returned undelivered. I ncalled nicole's phone number and the individual I talked ., asked me to forward it to' 'herard@CHW.com, abd that too was returned undelivered. That is my last contact with CHW,
I would very much appreciate your involvement and co-operation. Thank you.

I bought this insurance in Nov 2018 almost a year now, I called them 6 months ago that my dryer is not working - took them a month to find a tech to come out - tech doesn't know much about Haier products so he ordered parts - brought parts out dryer still not working - them ordered more parts came back out at least 6 times now 6 moths into the game of ordereing parts which all amounted to twice the cost of a new machine? still no dryer working 6 months ? I called them back and the tech company no longer in service ! I have no dryer and ? choice said they have to reopen a claim / OMG another 6 month? another $2000 crazy they should just have paid for a new machince minus the $75

Your company recently denied my AC repair job. You did this with invalid reasons. The condenser went out, and we were told a pack of lies just so this company would not have to pay. The contractor and technician who came substantiated the lies. This is a crooked company through and through. We will seek legal aid soon. Condensers do go out regularly with age. We did not have a power surge. Leaves around the unit have nothing to do with the condenser failure.