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TotalProtect Home Warranty Customer Service Phone, Email, Contacts

TotalProtect Home Warranty
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2.3 21 Reviews

TotalProtect Home Warranty Complaints Summary

7 Resolved
14 Unresolved
Our verdict: Engaging with TotalProtect Home Warranty, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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TotalProtect Home Warranty reviews & complaints 21

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9:51 pm EDT

TotalProtect Home Warranty Duct work shows it is covered in the brochure, but my claim was denied

The home service plan I have shows that duct work is covered. I put in a service call and had their provider come out on June 29, 2022. Tech stated the ducts needed to be replaced. Company stated they turned in the report, but now I am told it won't be covered. I can't get in touch with anyone and the wait time to speak to a representative is ridiculous. My ducts are split and need to be replaced.

Desired outcome: I would like to have my duct work fixed as stated in the contract

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7:44 pm EDT
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TotalProtect Home Warranty Gas Hot Water tank

My hot Water tank has been broken since May 9th 2022.

On May 9th 2022 I called to have someone look at it I Paid the $110.00 dollar fee. The first company they assigned me told me that he doesnt know why they are sending him service work his truck is broken down. So I cakked again they assigned me to Shine Michanical, Inc. [protected] they said they would come on May 10th. Well they never showed I called Total Protect again and they tried to assign me someone else by the couldnt get to me for 10 days. so back to this Shine Michanical this time they showed up. Hardly said a word to me and said i needed parts and he will order 7 days go by and I heard nothing from them I called and called and theres no answer and you cant leave a message. 5 more days later he shows up unannoused and then tells me i need a new hot water tank he will have to order one. another 7 days later i hear nothing so i called finally someone answers He tells me i have to pay him an additional $150.00

for parts i asked he if he could please send me a list of what parts i need that was 7 days ago i recieved nothing It is now June 15th and i still do not have a working hot water tank. I am Handicapped and walk with a walker I have to bother family members to go to there house and use there shower.

Desired outcome: I want my Hot water tank or refund my $110.00

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2:34 pm EST

TotalProtect Home Warranty Billing

We have been a customer with Total Home Protect (Cinch Home Services?) for many years. We have always paid by monthly direct draft $42.65 from our checking account. Recently I received an email that the payment was unable to be processed. This was due to a change in the Debit Card number and expiration date due to a bank merger between SunTrust and BB&T now known as Truist. When we tried to call and give the new card information the Cinch Services representative told us we were 8 months behind on payments and owed $362.09. We have the bank statements and the Total Home Protect statements that show otherwise. another representative also said that the $362.09 payment couldn't be processed as well. I tried explaining to them that we did not owe that amount and both employees were confused as to what I was talking about! Neither employee would or could help resolve the issue as they were totally clueless. With your company trying to draft an over the limit amount in my checking account it is causing overdraft fees at my bank. If I put a stop payment on it, that costs $35. Has something happened within the company that has caused a glitch in payment processing and or accounting? We have had to either stay on hold for an operator or have them call us back for an hour.

Desired outcome: I'd appreciate a response as soon as possible and/or refund of accumulated charges. We just want the regular monthly draft of $42.65 reinstated and the bogus $362.09 charge removed from our account.

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Is TotalProtect Home Warranty legit?

Our verdict: Complaints Board rates TotalProtect Home Warranty highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 33% resolution rate for complaints about TotalProtect Home Warranty raises questions. Diligently reviewing TotalProtect Home Warranty's client feedback and resolution practices is recommended for those considering TotalProtect Home Warranty's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

TotalProtect Home Warranty earns 82% level of Trustworthiness

Excellent Trust Notice: TotalProtect Home Warranty near-perfect at 82% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for TotalProtect Home Warranty. The company provides a physical address, 3 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Totalprotect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows TotalProtect Home Warranty website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Several mixed reviews for TotalProtect Home Warranty have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

However ComplaintsBoard has detected that:

  • TotalProtect Home Warranty has been found to only resolve 33% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • The website belonging to TotalProtect Home Warranty has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to TotalProtect Home Warranty. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:34 am EST

TotalProtect Home Warranty Ceiling fan and light kit

I filed my claim in September 2020. They finally paid a nominal amount of the cost of a Ceiling Fan/Light Kit. I am still waiting on 1-23-22 for the fan to be installed. I dealt with Tom Harken [protected]
I understand that he is in the Philadelphia office. He was nice and purported to assist me early on, but then he stopped returning my calls.
A man named Mark at [protected] x722 was enjoyable, but he was not able to get it installed for me. I spoke with a very pleasant woman, so sincere, but all she could do was put it in line for handling.
All integrity had long left here.
The others with whom I spoke were mainly a box of rocks.
This company with its new name has no reason to exist, as they are Charlestons of the first order. Liars and cheats! And I still want my ceiling fan & light kit installed!

Desired outcome: Want Ceiling Fan/light Installed

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8:20 am EST

TotalProtect Home Warranty need you to provide service tech to do repair.

heat was not coming on so filed on line for service . a service man came from sears to repair unit . he said we needed an electrician . i called number on monthly statement and agent said we needed to pay another fee which i did and he said he would set up service repair . 4 days later we receive a form saying could not get us anyone any time soon so for us to call someone in to service and do forms for you to reimberse us . i do not have the funds to be able to do this . please get a repairman for us

Desired outcome: need you to

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Update by beverly catlin
Dec 07, 2021 8:22 am EST

need you to provide an electrician to repair our heat /air unit

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11:21 pm EDT

TotalProtect Home Warranty dishwasher

My dishwasher broke in 2020 Oct after much fuss the repair man said that the part that is broke cost more than replacing it.
after 5 months of back and forth they offered me 150 for a 3 year old 700 dishwasher! Now to add insult to injury they NEVER sent it!
The company kept changing claims processors so every time I called I had to explain everything over and over again.
I have never dealt with such incompetence in my entire life.
At this point the only people I would recommend to are the Taliban!

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11:26 am EDT

TotalProtect Home Warranty Air conditioning service and customer service

I have Total Protect Home Warranty. It's in the heart of summer and my home doesn't have air. Sears automatically schedules service repair appointments "without" even having the parts on hand. Now, when I call now, there's a so called "system upgrade" going on and they can't access my account. Has anyone gotten that message before. Well the upgrade has been going on for three days. You automatically scheduled an appointment for 21 Jun and what I want to know is will you have the part this time or is this just another tactic you use to put off your customer. Awful, Awful. You need to learn something from the school of Walmart or Chick Fila on how to treat your customers and provide outstanding customer service. No wonder you went under Sears, get it together.

Desired outcome: Air in my house

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8:40 am EDT

TotalProtect Home Warranty Appliance repairs

I have had to call them 7 times for repairs on my refrigerator. The last time I was told the parts are no longer available for my fridge (over 20 years old). I have to wait 2-3 weeks for Sears A&E appliance repair to notify them if they are able to locate the part or that the parts are no longer available. Yet, Total Protect is not doing anything to replace my refrigerator. I told them my husband is diabetic and we have insulin (which is very expensive) in there and need it working right. Total Protect response: "Well don't put his insulin in there". Like where else am I supposed to put it! How many times before they replace the appliance?

I have had to call them 4 times for dryer repair. My dryer is less than 20 years old. It keeps making very loud noise when running. The repair man happened to have one of the rollers in his truck stating they cannot get those parts anymore. He replaced the one but said the other will be going soon as well.

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3:24 pm EDT
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TotalProtect Home Warranty Warranty, repairs

I contracted with Cross Country Total Protect, PO Box 550607, Fort Lauderdale, FL 33355, a couple of months ago. Every time I tried contacting the company to schedule service it became a nightmare. Poor customer service. Representatives are clueless in their job. No supervisor or manager is ever available to discuss issues. The service providers even complain about Cross Country/Total Protect and many have opted out of being on the list. Claims take too long and are often denied. This is the worst company I have ever dealt with! They don't even care that they do a terrible job in servicing their clients. I have cancelled all contracts with them and will never use them again!

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3:47 am EDT

TotalProtect Home Warranty The rep arrived and took the main part of the heater. He didn't come back

I called to the customer services of Totalprotect Homeowners. I told that there were problems with my heater and the rep arrived on the next day. He took the main part and didn’t fix the heater. He didn’t tell me when he wanted to come back. I called them again, but at this time, the rep told me that I would need to wait longer. They didn’t connect me with the rep, who would reply to all my questions. Don’t use their services.

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8:54 am EDT

TotalProtect Home Warranty This company should close its doors

I have been waiting since Jun for a refund check after of course they lost the first reciept wanted to replace product with substandard product. I would never suggest to anyone to buy into their services. The first area of issue for me is their customer service call center- They take too long to respond to the call and then they have no solid answers to questions. They send you around and you are again put in this holding pattern. They have a recorded message that states they are dealing with unusal number of calls and claims. WELL HIRE MORE PEOPLE- if business is that good. They fail in every aspect as a service and I am also going to process a complaint with BBB today. I dont think that waiting 4-6 weeks is too long to wait on funds if it happened that way but we are now looking at 90 days and that is my friends rediculous. If you were in a critical situation where you have to spend out of pocket money then why worry you will save in the long run to just buy your own appliances when they fail. WHAT A JOKE! DONE AND DONE!

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Phewy
, US
Oct 28, 2015 6:30 pm EDT
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These people Total Protect Home Services, Cross country Home Services, Central Protect Home Service Plan, Home Sure and a slew of other names. I was fraudulently signed up for this service through OCWEN Mortgage Servicing who have mortgage note papers. The company lied and said they had a hand written consent form by me, which has never been produced. I have been trying since 6/2015 to get a refund and have gone through numerous dept and people with no avail but more lies: have to research situation, leave message return call 48 hrs, checks in n the mail, sent check and I cashed it ---- now have to research who cashed it! Probably someone in office but I doubt they ever sent a check. the date for the check was the date a letter was sent saying would send me a check. These people are as crooked as can be. if it was a legit service plan don't you think you would receive policy plan in mail or some type of documentation ?
I think an investigation needs to be opened for Total Protect or what ever alias they go by and Ocwen Servicing LLC Mortgage collectors they are illegally collecting money on mortgage bill for the warranty service so that makes them co-conspirators!

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10:24 pm EDT
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TotalProtect Home Warranty Claim denied wrongfully

DO NOT USE THIS COMPANY! I will be sharing my experiences with multiple websites. I was supposed to get the first month of the warranty for free in April 2015, but TotalProtect took the monthly fee from my account anyway. I had to call my bank and place a stop-payment on the transaction. The bank gave me my money back and got reimbursed from TotalProtect.
When I filed my first claim on May 14, 2015 to have my air conditioning unit repaired, the technician calling himself "Mike" from the vendor company A to Z Heating & Air in Auburn, GA arrived on May 19 and demanded payment of my $75 deductible prior to doing any type of work. I refused and called TotalProtect customer service to verify this policy, which the technician ("Mike", whose actual name is "Manuel" or "Manny") claimed he "had to do or he would get in trouble." He then lied to a representative named Deborah, claiming I did not want to pay the deductible. I spoke with Deborah and let her know in front of "Mike/Manny" that I had no problem paying the $75 deductible, but this technician needed to do some work before demanding payment. The customer service agent "Deborah" agreed with me and told "Mike/Manuel" the technician that he at least had to do a diagnostic on the air conditioning unit before demanding payment. This is when "Mike/Manuel" got angry because he was told to do work before demanding payment and proceeded to write an invoice stating that my unit had a pre-existing condition. When I paid the $75 deductible and asked for feed back regarding the repair, the technician said that "TotalProtect would call with the details." I called TotalProtect and spoke with a very rude senior manager named Demetrius Fowles. Fowles claimed he would follow up with the vendor, but was too lazy to look up the correct vendor phone number. I had to provide Fowles with the vendor's phone number. Fowles later called and left a voice mail, claiming that TotalProtect would not repair my air conditioning unit because of a pre-existing condition. Fowles proved to be very arrogant and lacked common sense, siding with the vendor before gathering all of the facts. He really could care less about the company's clients and should be terminated because there is no telling how many other customers have had horrible experiences with this person. Fowles is apparently not very good at basic math, because the company lost my $600 warranty because they cheated me out of a $75 deductible and a repair that they are responsible for. UNLESS YOU WANT TO BE CHEATED OUT OF YOUR HARD-EARNED MONEY AND YOU WANT TO BE TREATED RUDELY, DO NOT USE THIS COMPANY!

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Builder of high end homes
Qualicum Beach, CA
May 20, 2015 12:02 am EDT
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As a builder of high end homes. Pacific Home Warranty is the absolute worst one out there.
Extremely inexperienced. If you have a builder using them just hope nothing goes wrong.

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4:06 am EDT
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TotalProtect Home Warranty does not pay claims

Do not use TotalProtect Home Warranty! My AC broke down and they rejected my claim saying that it was "pre-existing." Oddly, my AC technician, did not agree, and said there is no way to say for certain it was pre-existing and that it could easily be a very recent problem. Becaues of a slight ambiguity, TotalProtect rejected the claim and refused to pay for the repair. It seems to me that they could easily claim "pre-existing" for any number of situations because, I as a consumer, am not able to say 100% that it was not pre-existing. I'm sure they've used this many times before and will use it many times again. As expected, I searched this company online afterwards, and indeed there are many, MANY complaints on this company not paying claims. This is how companies like this make money. They do not make money by paying for your repairs. The more claims they can get out of paying, the more money they make. I immediately concelled my contract after this. I will never pay this company another cent. Do not throw your money away in this company. TotalProtect also goes under the names of Home Warranty Service, and HMS. I'm sure that they have multiple company names so that all the complaints cannot easily be compiled together. Do your research, this company is plagued by huge amounds of bad reviews!

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william bowsher
newburry, GB
Jul 21, 2012 2:35 pm EDT
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yes we agree and now we learn these clowns are feeding the animals local home owners have reported them to the FWC as they have witnessed them feeding racoons with dead fish they hide on the boats, all this after captain dougs bad press for feeding aligators and having his hand bitten off..what does it take to get these hillbillies to obey the law?

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william bowsher
newburry, GB
May 16, 2012 10:35 am EDT
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stay away from american airboat tours goodland fl your credit card will be double charged and they will pretend it was an accident it will take weeks and many phone call to get your refund..and quite frankly the tour is BORING and you will see nothing but seagulls and water and the only wildlife you will see it the dumbo trying to drive the boat, check on line this so called company has many many negative complaints.

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8:18 pm EDT
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TotalProtect Home Warranty AC replacement

I recently filed my first claim with Total Protect. My A/C unit stopped working in the middle of July in Texas during this 3 digit heatwave! A tech was supposed to come out between 8-12 Monday. 1230 and no one had arrived. Called Sears, which is who Total Protect made the appt with, to find out where the tech was. He had called in sick, but not one had bothered to call to tell us as we sit waiting in thisd 95 degree house! They told us the next available appointment would be Thursday. Unacceptable. We called Total Protect and they made an appointment with another company to come out ASAP. I thought this meant Total Protect was a company on it's toes ready to take care of their customers. Boy was I wrong. The guy they sent out, from J and L AC repair, was nice, but incompetent. He didnt bring any of the tools or machines he needed, and didnt bother getting into the attic where part of the system for the AC is. Instead of leaving and coming back with the propter tools, he wrote a report that was contradictory to what he said was the problem. So the drama begins. Our AC was not repairable. Total Protect told us that we didnt do the proper upkeep on our unit, so they were not going to replace it. They told us that had we called for the 1 of the 4 free maintenance services, it would be covered. Ok but wait, i havent been with you guys but a few months. So when should i have done this. But then when they explain what the service covers, there's no mention of AC upkeep! I am beyond confused at this time. I explain to them that the guy they sent out to fix the AC did a half -A job, they offer to send someone out for a second opinion...at our cost. This is the worst home warranty company ever. It's like they will do and say anything just so they wont have to replace broken appliances. At this point in time, I've been without AC for 4 days, with no ending in sight, other than me shelling out thousands of dollars for a new unit.What am i paying them for?! What a waste of money! I think I'm going back to AHS!

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7:13 pm EDT
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TotalProtect Home Warranty Incompetent services

It is now June 17th, I have been trying to get my central air conditioning repaired since May 2nd. The Heatint & Air Conditioning Service Total Protect uses, is not only incompetent they are also dishonest. I have called Total Protect several times to complain, and there response was they can only go by what the US Heating & Air tells them. We have been without air conditioning in 96 to 100 degree weather for over a month now. We have had to purchase window units for the bedrooms so we can sleep at nights. Three units at $150. each, the technitions at US Heating & Air do not have tools, and are clueless about simple repairs.I went online and was able to find the cause and solution for our air conditioning problem. Total Protect & US Heating & Air have no interest in solving the problem.

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Debbie Reitz
, US
Jun 19, 2016 8:50 am EDT

THIS IS A SCAM. DON'T WASTE YOUR MONEY. I have been a member of Total Protect for approximately 2 years and haven't needed their services until 6/14/16. My refrigerator is leaking from the bottom and I called to get it repaired. My first call was easy enough. I was given a name and phone number of an appliance repair service in my general area. (1 hour away). After 3 calls I finally got in touch with the company. 2 days later a repair person arrived 1-1/2 hours late and 2 phone calls later. He looked at the problem and said it was a maintenance issue, and that Total Protect will not authorize him to fix it. He would though fix it for me for $180.00, but not today. Too late in the day. and he needed 2 hours. I called Total Protection and got nothing but a run around. I have had an easier time of getting a medical insurance problem resolved. I am going to cancel my warranty plan tell anybody who is looking for this kind of insurance to forget it. You are just wasting your money.

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11:47 pm EDT
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TotalProtect Home Warranty Took money out of my account without my permission

Total protect gold is a good product very well mannered and came when i needed them and fix my dishwasher and washer machine and replaced my dyer. . . I totally didagree and love the service

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C. Lee
, US
Mar 12, 2021 4:59 pm EST

Total Protected Gold is a scam and I will be reporting them to the Better Business Bureau today. Not only did the technician take my $120 to make a service call but he made purchases on Amazon with my credit card number. After contacting them 3-4 times the calls continuously dropped and I never heard back from the customer service agent. After being a loyal customer for 15 years when I needed them to replace/fix my water heater they ghosted me. Terrible and despicable company! The worst experience I've ever had!

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Val Bailey
, US
Jul 07, 2020 8:52 pm EDT

They were not able to replace my washing machine and offered me a fraction of my out of pocket expenses.

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JusticeForFew
South Berwick, US
Sep 01, 2012 11:50 pm EDT
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OK, they do not replace items for the full initial cost. I am getting tired of sham posts by the company or some other paid individual. They pay a fraction of the cost. I agree with TraceyLC. I am going to be putting phone calls and videos of Total Protect's repair person's actions at my home as well as calls to Total Protect on You Tube and other sites and you can judge for yourself how reasonable they are,

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TraceyLC
, US
Sep 07, 2011 11:48 pm EDT

TotalProtect is a bad company. They are deceptive in their marketing, and you don't find out until later that you were scammed. STAY AWAY!

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5:35 pm EDT
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TotalProtect Home Warranty Lack of service

on 5/1/10 we called Total Protect to file a claim that our upstairs air conditioner wasnt working, not cooling any longer. they sent out a team to work on it, it worked for about an hour. we called back and to let them know, about 2 weeks later a crew came out and worked on it, it worked for about an hour, this was 5-17-10. It was decided that the compressor was out and a new one needed to be ordered. it is now july 6th, 2010, we still have now air. Two supervisor from total protect were supposed to call and let me know the status of the part that they've ordered now three times. No one has called yet. when I called back today 7/6/10 to find out why the supervison who was to call me the evening of 6/30/10 never did, he said he would find out what is going on and call me back today, he hasnt called me back. i know complaining here wont help my situation any, but maybe it will help some one looking for a home warrenty company not make the same mistake we have.

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Nichele
Portsmouth, US
Nov 26, 2014 6:29 pm EST

I have had a similar experience with them. My heat went out over 2 weeks ago and after getting the runaround and not receiving a phone call from them regarding the claim status I had to call them on a daily basis and got put on hold and transferred and then told the claim was denied due to something that did not have to do with the claim at all. Same thing won't let me to cancel the contract saying that they paid out more in claims then I paid how is that when my claim was denied?

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upsetinLA
mandeville, US
Jul 10, 2012 10:16 am EDT

worst home warranty company EVER!...unprofessional, and uncooperative, and down right ignorant...have been a customer for 11 years, finally call in a claim for a a/c unit, and claim denied, due to NOt normal wear and tear...unbelievelable, not to mention we had to wait almost a week to get it replaced, then called to speak to a supervisor, they said they would call back within 24 hours...well that was a week ago...so mad!...to top it off i have been trying to cancel membership for over a week and have been placed on hold for more than 0 min each time, so i hang up...now they have debited my account for this months payment...finally got thru...and they said they cant refund me because i have been covered up till now...eeekkkk!...asked for a supervisor...oh they will call you back within 24 hours...yeah right...well live and learn...

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7:08 pm EDT
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TotalProtect Home Warranty Service to a/c

its has been over 8 weeks since I started the claim to fix my a/c unit . They never call me to let me know what is going on. I just called again 05/25/2010 to find out that the equipment they ordered is no longer
availible. but they were working on getting it replaced. I just finished reading 12 complaints from other home owners with simular problems with this company. How can a company like this one stay be alowed to rip off so many people and not get shut down ? tell everyone, post it everywhere DO NOT BUY ANYTHING FROM THIS COMPANY HOMESURE OF AMERICA, INC / TOTAL PROTECT HOME SERVICE PLAN...

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3:14 pm EDT
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TotalProtect Home Warranty Denied claim & poor customer service

Filed claim for three appliances in the same category as instructed by customer service represenative at one time only to save on deductible expenses, and was denied claim stating "previous condition ". so-called supervisors Shawn and Tido argued with me back and forth stating same to no avail. Service Provider Dail 1 came out two weeks later, and expressed to them that condition of products (fairly new) that the product only needs repairing. no matter how likely or unlikely for these occurences to take place one after another can't be approved or disproved. My claims should be honored and respected as a valued customer, and not to have to haggle about the same.

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AlabamaGirl
Fairhope, US
Jan 22, 2021 5:29 pm EST

TotalProtect takes too long for repairs. I waited almost 3 months for my dishwasher to get repaired after several attempts. Dishwasher was deemed irreparable after calling and calling them. They denied my claim for a replacement because the dishwasher had a hole in the tub. They said interiors of appliances are not covered!Huh!

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9:03 am EDT
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TotalProtect Home Warranty A great company

This company has come through for me time and time again. Well worth the $37.95 a month payment. I was delighted that they paid me $325.00 for a 14 year old Amana washing machine that cost $1, 400 new. They offered a new $500.00 washer, but I took the $325 and bought a front load top of the line Kenmore washer/dryer...$2, 500 on sale for $1, 595...less the $325 from home protect cost me $1, 270. What a deal. My 20 year old hot water boiler heating system has failed three times and Total Protect paid for repairs each time...total of $1, 600. Three days ago the exhaust motor on this system boiler went out which burned out the ignitor switch to the gas burner. Total repair cost will be around $1, 200. Thank you TOTAL PROTECT. I wrote this because unrealistic bashing should not be made against this fine company.

Read full review of TotalProtect Home Warranty and 4 comments
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DWJW
Houston, US
Dec 19, 2010 12:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Total Protect eases your mind. All of my appliances are protected. I have the total protection of every thing I could get. My water heater started leaking just before Christmas a few years ago and they came out and replaced it with the same size, brand new. I have a very large tank. All it cost me was the $60.00 service charge. I love this company. I even convinced my stepson he needed it. Now I am going to try to convince my daughter. Oh, and by the way, I do not work for them!

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Pokey42
Audubon, US
Jul 29, 2010 2:03 pm EDT

It is a great compnay. I have had three claims with them and each one was handled without any issues. Would recommend this company to anyone, and I DO NOT WORK FOR THEM.

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Unhappy Consumer-2010
huntsville, US
Jul 06, 2010 5:26 pm EDT

probably because he works there

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Unhappy Consumer-2010
huntsville, US
Jul 06, 2010 5:25 pm EDT

probably because this person works there

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TotalProtect Home Warranty contacts

Phone numbers

1866 607 9674 +1 (800) 474-4047 More phone numbers

Website

www.totalprotect.com

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