Children's Place
reviews and complaints

I have been calling customer service number just for automotive system to hang up on me I ordered school uniforms and haven't received them I have been trying to report it before school starts which is tomorrow now I have to buy new ones until I finally get my order I am a very unhappy and disappointed with this company I hAve been a customer for over 13 years and I Have never had an issue contacting you this is sorry service I will be posting this on all my social media accounts

I placed an order August 1, 2019 two orders in one day to be exact...I have not heard anything gotten a confirmation of the items being shipped and I've been calling customer service only to hear call volume is busy call back later then once I got a rep by pressing an option not related to mine I couldn't understand anything he was saying but after he asked for my order number he hung up on me! I'm PISSED school has started I ordered my kids uniforms from here and had to go out and purchase some from Walmart anyways because they have not arrived...I've been a customer for YEARS and this has given me such a BAD TASTE!

I placed a order since July 30 and still have yet to get a tracking number every time I call it says they having heavy call volume and hang up. this is not customer service at it Best this is crazy all I want is answers. Yall took my money but can't give me a proper tracking number . And you can call early in the morning and you still can't speak to anyone you can't email cause all you get is a email bk saying they getting a heavy volume of emails.

I have been trying to get ahold of someone for days by phone or email regarding my order not being shipped yet and it was placed 7 days ago. I have not had any response to email and the phone number just says experiencing high call volunes call back later and hangs up. This is absolutely unacceptable. I ordered the clothes because my son needs them, and to just call and be hung up on is ridiculous. I would hate to cancel my order and credit card with them, however if this is the customer service I get I will have to. It is unacceptable.

I bought $232.92 dollars of uniform clothes for my grand daughter on June 7th. Summer fall and winter sizes. I went to return on Saturday with no receipt Saturday August 2 NO TAX weekend they said I had to have a receipt. I went home and returned on Sunday the 3rd with the receipt and then they said. I could not return because I was 12 days past the return policy I said all I want to do is buy school clothes because we decided to put her in public school they said sorry you have to call corporate. I was anger. I just want to buy clothes back in there store. I called corporate and they said no I could not return them. I just want a store credit. They are not losing any money. This is a digress to the public. I am on a fixed income and now have no money to buy her school clothes and what am I to do with all these uniform clothes. I will contact the private school and tell them not to buy clothes from Children's Place. I have contacted the BBB. YOU WEREN'T GOING TO LOSE ANY MONEY. I HAVE BOUGHT MANY THINGS FROM YOUR STORE . I HOPE THE CAN GET RESOLVED.

I started worked for this company not too long ago. I began in the middle of a pay period which meant for me waiting two weeks until the next pay period came around to receive my very first paycheck. Yesterday should have been that day and it was not. When filling out my online paperwork for a hire, I decided to receive my pay in check form as it was an option and I did not carry a voided check with me to sign up for direct deposit. My lead manager is on vacation, so I reached out to my assistant manager, who told me that all she could do was look into it which was fine with me. There seems to be no idea as to where my paycheck is as I learned that the store do as doesn't offer check. I switched to direct deposit on my next working day which as of today would be 2-3 days ago today. This is my first job since I had my daughter in Dec of 2018. I am working to earn income and income is what I deserve. I told my assistant manager that I will not be returning to work for free and to not get paid.

This is the 3rd payday they have yet to do their job. HR Staci Porter in ft Payne had received a email for I have a garnishment on my check the judge and I came to an agreement to take $65 a pay day out but yet she or someone has failed to do their job AGAIN and they took $300 out of my check. I needed that money or I would not have went through the judge to get it finished. Staci lied to me and said she took care of it but did not . I really do not appreciate the way they lie about this. It is nonsince can it please get fixed.

I placed an online order was told it was ready sent my boyfriend to pick it up to be told come back .He asked for the manager she refused he proceeds to peep in the back for the manager the worker stepped in front of him and pushed him back she calls the police and attempted to place a false assault charge he had to wait in the heat for 2 hours while they checked the surveillance camera to be told he didn't touch her but not to come back to that store .why if he didn't do anything needless to say i still haven't received my order . We're getting a lawyer .

Okay so I came in the Westfield Palm Desert Mall location and it wasn't horrid. The whole store was a huge unorganized mess. Clothes stacking up in piles, clothes on the floor, hangers sticking up & out. I know the employees just leave it there because a mess that big can't happen with the store being open after a couple hours. I work at Motherhood Maternity 3 stores down & I would never ever ever leave my store a mess or let it get that unorganized. Never In my life I've seen a store that messy. Way worse than the forever 21 upstairs that's a huge mess. I took a video so I can send to the customer service email guess they don't have one. It's the only child's store in the mall but I guess I'll go 30 minutes away because I'm sure as h*** I'm not going in there again.

Dear companlant department.
I have endured an issue with a recent purchase. I recently visited your store In Tallahassee Florida school shopping. Upon arriving at the store I've noticed that the store was in a disarray stuff was piled everywhere very disorganized. I found seven items that I purchased at the store. Upon checking out we could not even place the items we were purchasing on the desk due to other items all over the desk and on the floor in front of the desk. The cashier took the items behind the desk and processed the order I paid and the cashier and took my bag and left. When I got home and started hanging the closes there was a security tag still attached to the shirt we bought now I have a new shirt that I can't wear due to security tag. I can not just go back to the store due to I had a two hour drive to get to the mall now I have to find a local store to goto to have the tag removed. This is so Aggravating and a real inconvenience. We do so much to put processes in place to keep people from stealing but we create a hindrance for Paying customers. Thank you

I recently placed an order on the children's place website. After placing the order I was told I couldn't cancel or exchange any of my items. Not even an hour later the company cancelled my order without any explanation. Along with that my money wasn't placed back on my card. I called customer service and they gave me the run around about my money.

Yesterday I went in to the Tracy CA location at the West Valley Mall to return a pair of shorts i had ordered online. I had driven an hour to get there as I do not have a store near where i live. I talk to Candace who said she was the store manager, and i had my receipt, but did not have the tag for the item as my daughter had taken it off when she tried the shorts on. The shorts were too small so I just wanted to exchange for the next size up, and I had bought them not even 2 weeks ago. Candace was very rude when telling me i had to have the tag for the shorts to even do a exchange and that was the store policy. I asked to see that policy as she ripped out a piece of register tape turned it on the back side where the return policy was written, i did not say anywhere on the back of that register tape that the tags had to be attached. She then proceeded to tell me the policy was online and i should "look it up" I asked what i was suppose to do then, because the shorts were simply too small my daughter could not wear them, and she said she didn't really care and walked away. I had my 8 year old daughter with me as well. So i stepped out of the store and looked the policy up online, I did see where it said the tags needed to be attached and you needed to have the original sales receipt or packing slip and it needed to be within 45 days to return and get your money back, but that they would exchange for the same item in a different size or color if you did not have all those things. So i went back in the store and showed Candace the exchange policy online, she then yelled at me and said fine ill do it this time but that this is her store and she can refuse to return ANYTHING if she feels like it. By this time i was humiliated and my daughter was upset, so i said thank you and went to the rack grabbed the next size up and as i was walking back to the register she stormed over to me ripped the shorts out of my hand and accused me or washing the shorts i was returning in front of everyone. I told her i was not going to argue with her but that i had not washed them that they were too small, my daughter was in tears by now. She did the exchange without saying another word to me when she was done i asked for her supervisor's phone number she said she was the store manager and gave me a card with a 1-800 number on it that i will be calling today to file a formal complaint on her. How dare an employee of a store accuse anyone of anything, and how dare she treat me the way she did especially in front of my daughter and make her feel that way. I WILL NEVER SHOP AT THE STORE AGAIN, CANDACE IS THE MOST UNPROFESSIONAL MANAGER I EVER DELT WITH. This store needs to rethink who they hire.

WOW, never been treated so RUDELY by a cashier! As I was approaching the register, cashier did not say Hi, but she did say Cash (with eyes rolling?) or Card? And this was at 11:35 in the morning. She rang me up, wrong prices so I said it was in the sale rack.
Then she said, well someone priced them wrong, then looked me from head to toe.
Again another rude attitude was blasted towards me, so I asked her, why are you being rude? She said she wasn't and that I was. WHAT? Oh my goodness, the visit was not going good at all...so I said, can we just finish the transaction so I can go, then she said, "If you can be patient" So with that reply, I asked her for her name, she said "No, I don't have to give you my name", So I said, well maybe the receipt will have your name, she said no it won't, then I said well hopefully this is all recorded by your cameras on how RUDE you are being to me, she then said, HUH, we have no cameras. By now, I am very upset, so I said I wonder how you passed HR to work here, especially a Children's store and all and you being an unpleasant and very RUDE cashier.
The General Manager came in to our conversation being aggressive towards me and said she heard the whole conversation, I said "REALLY, you were talking with some guy and stocking over in the corner and heard all that? and now you come to say your piece as well. This was one HELL of a visit at this store. RIDICULOUS!
These women were not happy people, they must hate their job to treat customers the way they did. I've worked retail for 28 years, I have been around to experience all sorts of customer service, and this store of CP has unhappy, disrespectful and negative women who work there ----the GM and heavy set woman, with dark hair who had a nose ring ( If I had her name then I wouldn't have to describe her physically)

I ordered an online order an it went to by old adress an then it was returned to the warehouse an I emailed them several times to have them ship it to the right adress which this happened a few weeks ago an they did it an I changed my adress an my second package went to the old adress again an they refused to send the items to my right adress said they refunded my money back an when I explained I don't want the money I want the items they said there's nothing they can do

I bought my niece a couple of outfits from Children's Place, and they did not inform me about return/exchange policy. Children's place now wants us to give the person we are gifting a item to a receipt? Or else they will not exchange or return an item. How is this fair? I'm confused. When I called customer service, all she kept doing was apologizing and stating she can pull up my receipt. Regardless, if someone is gifting someone an item, who thinks to give them the receipt of purchase? That's not a gift! Going forward, I will not be purchasing anything children's place!

So the childrens cash is a joke I go in a store spend over 300.00 got over 100 back in children cash I ask the stores rep how they work she says you can use however many on a purchase ok so I go online for a 50.00 order I can only use 2. So I have to spend 30.00 to use 20.00 and it inly takes like a percent off each item. So I dont buy it I go in store and they tell me you can only use so many per transaction so basically this childrens cash is a percent off (its a lie) to get people to come and spend more [censored]ing money. I like the product in store but I wont shop their and I would not recommend it because of that promo being a bogus [censored] lie. Its not cash it a coupon fo 10% off your next purchase. If they were real aboout it they may had still have business.