Chicken Express
reviews and complaints

Please help me understand why and how there seems to consistantly be a 30 min. Wait for chicken? On 4 different occassions I have gone to the cedar hill tx location each time between 7 and 9 pm. Only to be told there is a 30 min wait on chicken? So on 3/21/2016 at 7.45 pm, I went to the drive thru and was told 30 min wait. I left and came back 35 mins later and was told the same thing, 30 min wait on chicken.? Chicken express really. Resolution, fix this issue. I shouldn't have to leave the city to get express service from chicken express. Also some customer relations training may help. Very poor attitudes working in this location!

Im writing with concerns about the poor management at Chicken Express on Sycamore School Rd, August 30 at 12:25. Not only was the MOD quite rude to me, but she gave me the wrong order. I sent my fiance to pick up food for lunch and he asked for a 2pc dark dinner with fries, roll, and corn nuggets. I received a chicken strip basket with no corn nuggets. So i called to speak with the MOD and she was very rude. She never apologized for their mistake and questioned me about why it was wrong. I explained that it was incorrect and she told me to bring it back with the receipt. I felt like that was inconsiderate because their mistake left me hungry for the remainder of the day. I was appalled at such behavior, and have a good mind to take my business elsewhere as suggested.

I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon. I would like to be compensated with either a refund or gift card for future use and an apology. I plan on hearing from someone within weeks.

Im writing with concerns about the poor management at Chicken Express on Sycamore School Rd, August 30 at 12:25. Not only was the MOD quite rude to me, but she gave me the wrong order. I sent my fiance to pick up food for lunch and he asked for a 2pc dark dinner with fries, roll, and corn nuggets. I received a chicken strip basket with no corn nuggets. So i called to speak with the MOD and she was very rude. She never apologized for their mistake and questioned me about why it was wrong. I explained that it was incorrect and she told me to bring it back with the receipt. I felt like that was inconsiderate because their mistake left me hungry for the remainder of the day. I was appalled at such behavior, and have a good mind to take my business elsewhere as suggested.

I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon. I would like to be compensated with either a refund or gift card for future use and an apology. I plan on hearing from someone within weeks

Spoiled chicken was being fried and sold on July 25, 2011. I know this because I was an employee until the incident occured. It was first brought to my attention while I was doing the dishes and I noticed a peculiar smell; which I had not smelled once while working there over a year. I asked the cook what it was and after a while of looking around and getting the manager involved we discovered that it was in fact the tubs of tenders, and we later discovered the raw gizzards gave off the same odor. There are two franchizers of the restaurant and one of them said to simply wash them off and they would be fine, we did wash them and they still had the same sour smell. The other owner actually came by and looked at them, but when she did she insisted that she could not smell anything, but myself and two other employees finally showed her the difference after comparing a nonsmelling tender with the contaminated tenders. She then admitted there was a difference, and she reluctatly threw away the tubs. Even though she said it was normal because it was freshly made marination put on fresh tenders, but still left the same sour smelling gizzards in the cooler. After asking around some more I figured out that the same sour smell had happened earlier on in the week but nothing was done. I also disovered that when marinating chicken, employees had used hot marination while marinating chicken to keep their hands warm and this left the raw chicken in air tight tubs with hot water and this was why the chicken had a distinct sour smell and was in fact spoiled.