Chewy.compackaging issues

K Nov 19, 2018

First of all, this is not really a complaint, stuff happens . We have been customers for many years and never had a problem at all . This time, we received a shipment, in which the bag of dry dog food we ordered was torn open . There was other items in this order also, which caused the problem . A quarter of the bag was laying in the box when i opened the box . What happened as far as i can figure is this, they put the other items in first ( Multipet Duckworth Yellow Toy, Usa Bones Roasted Marrow Bone, Puppy Teething Pacifier, and put this in on top 30 LB Bag Nutro WHLSM Ess s bt adult LMB Dog Food ) . The Marrow Bone some how cut the bag open, maybe something should be put between the items . Date 11/ 18 / 18 Order # [protected]-1 Wave #4491713-pex Zone#Z01Z04 . Resolution, leave it up to you .

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