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Chewy

Chewy review: Customer security data breach should not have happened

T
Author of the review
6:14 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Since the Covid19 Pandemic began in March 2020, I have been buying my pet's food online from Chewy twice per month and leave a credit card in the database sometimes. The site should be secure, but it isn't. I received an email alerting me to add a credit card with a higher limit on an order I never placed. When I logged into my account, a new address in California 123A ST,
Concord, CA [protected] for dog food in the amount of $350 to be shipped to this address every week. I had to pay for a background check to find out who lives at this address. Chewy would have authorized that order if I would have had one of my other cards on file. I also googled complaints about security breaches with Chewy and found three complaints for the same issue within the past three years. These huge corporations need to update their security for their customers... this is unacceptable.

Desired outcome: I would like to be reimbursed $20.00 for the background check that I should not have had to do or pay for.

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