Chevrolet

I received a massage by my mobile. There was written that my mobile number won 2.35 corer rupees chevrolet car award. I was advised to send my full address and personal details to this email ID- [protected]@live.com. I also sent it then i received a massage and email that their diplomat officer Eric Johnson was arriving INDIA with my prize and documents of a car for me. They also sent me ID proof of Eric Johnson, photo copy of my certificate what I won and a photo copy of a parcel what I should receive. these are attached. Two web sites also attached with this mail. To day I received a call from Eric Johnson. He told me to deposit Rs.24850/- to their account for International Monetary Funds regulatory policy (IMF). I was disagreed and did not deposit. But now I am thinking about my Id proof what I gave them.

I left my 2 cars more than one year ago for service and I returned with one of my cars because the check engine light was on.
I went back next day and the service agent was not there, I spoke with another agent and he was on defensive mode, he was worried to talk and never to listen. I came back next day to talk with the original service agent and left my car.
Finally I got my car after 3 weeks, leaving/picking the car 3 times because the same issue.
The worst happened this month when I left my car to fix an A/C issue, A/C stop working after some time, they charged a lot of money to change compressor and other stuff. I went for vacation and the A/C stopped working again.
Really bad service, I wont leave any of my cars there and even I wont buy a Chevy car anymore.

This is with reference to my Vehicle HR 51 AJ 8184 Chevorlet Cruze AT which was gone under repair for Code 84 Error of OIL Leakage and Transmission Fuel issue. After GZoing through Mental Trauma for 5 days the car came to me assuring that it has been repaired and there is no issue. I drove the same for 2 days and Left for OUT OF COUNTRY . Yesterday I ran it for 40 Kms and parked.

Today morning when again we started the vehilce it was giving same Code Error 84 which was coming earlier and there was a OIL Leakage also.

I have wasted 6 days of mine on the REPAIR of the same and still the problem persists.

I am doubting the competency of the people handling such a EXPENSIVE CAR.

Need Immed resolution of the same as it is causing me lot of mental torure and my work and time is suffering sue to this.

Rgds
Ashish Sharma
R A Computer Systems
252, DDA Commercial Complex
Jhandewalan Extention Phase-I
New Delhi-110055
Ph: 011-[protected]
Fax:011-[protected]
Cell: [protected]
Email: [protected]@racomputersystems.com

On 22-May-2012, at 10:16 AM, gmi.[protected]@gm.com wrote:

Dear Mr. Ashish Sharma,

This is in reference to your email to us concerning your Chevrolet Cruze.

We have gone through the contents of your e-mail and understand your concern. In this regard, we are advising the Service Manager, M/s Regent Automobiles, Faridabad to personally get in touch with you and provide you the necessary assistance at the earliest.

We thank you for writing into us and giving us the opportunity to be of assistance.

Warm Regards

ManMohan Bhasker
Customer Assistance Center
Chevrolet Sales India, Gurgaon
*e-mail - gmi.[protected]@gm.com
www.chevrolet.co.in

From: Ashish Sharma
To: gmi.[protected]@gm.com
Date: 05/21/2012 02:38 PM
Subject: Problem in my Chevrolet Cruze HR 51 AJ-8184... Regent Automobiles, Faridabad

I am a Cruze Automatic LTZ-At customer which we have bought in Sept 2010 thru Regent Automobiles Faridabad vehicle no. HR51AJ-8184 and it is under Warranty

It has been regularly serviced by Regent Automobiles

There was an error occured on 18th May 2012 with CODE 84 and CODE 92 and as per them there was memory error in the Air Filter and memory was refreshed the vehicle was there for 4 hours

On 20th May 2012 again in the morning the CODE error 84 came while starting and Oil was leaking below the Engine. Vehicle was again sent to REGENT AUTO, FARIDABAD fro checking

After spending nearly 5 hours it was found that there was ACID LEAK from Battery which has led to damage of the Transmission Fuel Cover. I was tod that it will be replaced and Spare has to be ordered from General Motors India.

On Checking from Spares it was found that the Spare is not there in Delhi NCR and it has to be ordered. I fail to understand how come Company like General Motors not have a spare in Delhi NCR which is the biggest belt for Vehicle Users.

I took the matter to Regent Automobiles General Manager Mr. R. K. Sharma and sought his help as i was told by the advisor that it is going to take 4-5 days fro a Spare to come

I was assured that with some interim arrangement Vehicle will be ready by Sunday 20th May 2012 but it was not done

Today on my third visit in 3 days i found out that the Interim arrangement didn't work and they are awaiting Spares form GM India

On founding the root cause on why there was a leakage in the Battery it was found that during the last service 15 days back the Battery Water was TOPPED UP and it was put more than the Specified Norm and Level which led to overflow of Acid from the Battery.

Such a Negligence is not accepted and due to this a HAPPY CUSTOMER is suffering and mad him an UNHAPPY CUSTOMER.
Due to this negligence I am without my VEHICLE fro last 3 days and if the Version of Regent Automobiles is to be believed it will be another 2 days before Spares comes.

I fail to understand this mental pressure put on customer because of no fault of customer and somebody' Negligence

I have asked for a Car Loan to me since morning but got no response.

I herby request to kinldy intervence and need help asap

Rgds
Ashish Sharma
Director
R A Computer Systems
252, DDA Commercial Complex
Jhandewalan Extention Phase-I
New Delhi-110055
Ph: 011-[protected]
Fax:011-[protected]
Cell: [protected]
Email: [protected]@racomputersystems.com

Good

The vehicle was delivered on 24th Evening and subsequently it was sent back to your office on 25th and and delivered to me back on 25th evening and I took the vehicle to Chennai on 26th morning and on the way the brake completely failed and met with an accident and informed your staff on 26th at 13:36pm and i returned back to Trichy on 27th. Subsequently I had to rush to chennai to settle the issue with the other vehicle and went bvack to chennai. I spoke to your staff on 29th 11.46am so that they can take the vehicle and they said that was not possible that day. Then we had discussions overphone on 30/5 at 11:07AM and 16:37Pm.

After settling the issue at chennai I reurned back on 31st night and I reached your office 1/6/2012 with the vehicle so that we will discuss further. I was told to wait for 2 hours and refused to give me an work order or log book copy and asked to leave the car without even acknowledging the receipt. I spoke to your people at sales and they were kind enough to say that they will look into the matter. However no one called till evening . I called them in the evening and I was told that no responsible person is available to decide. I feel I am totally let down by Chevrolet and Jayaraj Karz. I want an immediate answer and my vehicle to be repaired and handed over to me immediately. May be as I wrote in my previous mails that Chevrolet may be in a position to take the vehicle back and refund the money what ever I have paid.

Hope some one will read and resolve the issue.

After buying this vehcle I recomened to three of my firends and they too bought the vehilce and they are already started scolding me .

Regards

K. Paranthaman B.E., M.B.A., M.B.A.(USA)
Sun Energy
3, AK Building
9A Cross East
Thillai Nagar
Trichy - 620 018

Cell: [protected]

After my complain by email on saturday, 26.5.12, to Chevrolet, gurgaon, about non-receipt of smart card / blue book, from the dealer, Dulichand Motors, , a call was given to me. The car registration department people of dulichand motors, EM BYPASS, Kolkata, asked me to enquire about the delivery of smart card/ blue book from the nearest Post Office.

I also received a call from the Chevrolet, Gurgaon Office, asking do the same thing.
After enquiring about the smart card / blue book from the nearest post office, it was told to me, till Tuesday, 29.5.12, they have not received any smart card / blue book in my name.

My chevrolet beat car no. was fitted on 31.3.12, saturday.

Today, it is 30.5.12, Wednesday, almost two months are over .
Till now, i have not received my smart card .

I have one more car, thats Maruti Suzuki, Wagon R, but from them i didnot get this trouble.
Was this a mistake to buy a car from a renowned company like Chevrolet, thats why so much trouble.

FAKE MAIL ID :[protected]@yahoo.com & [protected]@yahoo.com
MOBILE NUMBER: +[protected]
pls take this as a serious matter becas it earns bad name to chevrolet car company and our country...so pls report this mail id to YAHOO and ask them to look at mails in those id's

Msg regarding winning of chevrolet car and cash amount came to my mobile and asked me to send my name and mobile number to [protected]@yahoo.com and after tat i got a reply frm them tat your informations are all verified and asked to give extra informations like id proof, account number etc as mentioned by them in the mail they have sent below

From: Prof chris Brain
Subject: FILL AND SEND BACK FOR FURTHER PROCESS.‏‏‏‏
To: my mail id

CHEVROLET MOTORS WORLDWIDE LTD.
CHEVROLET Programs & Events Department
CHEVROLET
Motors
P.O. Box 850
MANCHESTER MR2 8GD Here is our nominated website for easy contact.
www.chevroletcompanyengland.page.tl
Below is a picture of your winning CAR.
http://www.autoexpress.co.uk/front_website/gallery.php?id=218818
We
have confirmed your details and verification.
- Hide quoted text -
To
file your claim, you are to provide your information for Final
verification to enable you receive your Cash Prize and your CHEVROLET
CAPTIVA CAR, Provide your claims information as required below:

1. NAME IN FULL:
2. ADDRESS (IN FULL):3. NATIONALITY:4. AGE:
5. SEX:MALE
6. OCCUPATION (POSITION HELD):7. HOME PHONE & MOBILE NUMBER:
8.Bank Name:
9.Account Name:
10.Account Number:
11.Bank Address:
12. Where
would you prefer your car to be shipped? Home Or Office Address?
13. Most importantly scan copy of your Passport or any other I D Cards :

Check on our website on the following link for easy contact:
www.chevroletcompanyengland.page.tl

This
program is promoted and sponsored by Frontline group and CHEVROLET
Worldwide: we intend to use this medium to help individuals generate
fortunes, which would encourage them
to expand their business frontiers thereby creating more opportunities
and assisting with humanitarian concerns within their immediate
environment. All winning must be claimed not later than one Week of
Acknowledgment. After this date all unclaimed funds will be returned to
CHEVROLET Motors Treasury as Unclaimed. Note:
You are to keep your winning personal to your self, do not disclose to
any one until you have claim your prize, because CHEVROLET COMPANY has
discovered a huge number of double
claiming due to recipients informing close friends relatives and third
parties about their cash prize and also sharing their winning
notification. As a result of this, these friends try to claim the
winning prize on behalf of the real recipient. You can as well come over
to London for the claim of your prize if necessary. You
can as well come over to London for the claim of your prize if
necessary.You are required to come down in person to personally claim
your price in our disbursement locations (claim centers) here in
LONDON.
Requirements for personal deposit are:
(1) A printed copy of your winning Notification (the first mail you
received from us)
(2) An International Passport or Drivers license
(3) A tax clearance certification.
(4) Birth Certificate or Affidavit of age Declaration
(5)
Police
report attesting your patriotism and crime free citizen of your Country
(Note: You are only required to present the above documents only when
visiting us in person).
In
receipt of these requirements your cash will be made available to you
after 24hrs. This option is basically for Beneficiary who can easily
visit us in person with the above stated pickup requirements. Scan copy
of your Flight Ticket should be forwarded to us one week before your
flight to UK to enable us assigns delegates who would welcome you at the
airport.

Congratulations again from all our staff. Please do regularly check
your mail as we update you when to receive your winning .

Best Regards,
Prof Chris Brain
+[protected]

After this i replied by giving those informations and reply went automatically to [protected]@yahoo.com, then had doubt so i just gave the mobile number they have given, in a google search engine box and gave search then i came to know that it was a fake number tat was already listed in chevrolet scam...

pls look at this email id and phone number and find out that persons and punish them..becas many people's identity information are lost due to this...

MR.FORDLUKAS WHO TELL OUR SELF AS ADIPLOMAT OF CHEVROLET MOTORS WORLDWIDE LTD, MANCHESTER MR2 8GD, WHO STAY IN British diplomatic lodge janakpuri New Delhi, INDIA ON 10/02/2012. WHOM BRITISH PASSPORTNUMBER IS [protected]. TAKE MY 42, 800 RUPEES MEANS 550 POUND FOR FUND TRANSFER OF WINNING AMOUNT OF winning this year CHEVROLET EXHIBITION email award OF 700000 POUND FROM RESERVE BANK OF INDIA, NEW DELHI TO MY LOCAL IDBI BANK ACCOUNT.HE CAME IN INDIA 10/02/2012.HE CONTACT ME THROUGH MOBILENUMBER-[protected].I HAVE A SCAN COPY OF RECEIPT OF BANK THROUGH WHICH I WAS GIVEN MONEY TO FORD LUKAS.HE TAKE MONEY THROUGH THREE DIFFERENT NAME AND ACCOUNT NUMBER OF INDIAN THREE LOCAL BANK.1)STATEBANKOFINDIA 13/02/2012 IN ACCOUNTNAME:-RAMANSHANI OF BANKACCOUNT NUMBER:-[protected].MONEY 15600RUPEES.2)HDFCBANK 16/02/2012 IN ACCOUNTNAME KIMBEYNUSENI OF BANKACCOUNTNO:-[protected].MONEY 9000RUPEES.3)ICICIBANK 17/02/2012 IN ACCOUNTNAME:-RAHUL SHAHOF BANKACCOUNTNO:-[protected].MONEY 18200 RUPEES.MRS ANAMIKA THAKUR WHO TELL OURSELF AS A MANEGER OF FUND TRANSFER UNIT OF RESERVE BANK OF INDIA, NEW DELHI WHO HELPS TO FORD LUKAS FOR FUND TRANSFER, WHICH CONTACT ME THROUGH THIS NUMBERS.1) (011)[protected]..2) (011)[protected]..SO PLEASE TELL THEM GIVE MY MONEY BACK.
ford lukas email id is [protected]@live.com.his company address is
CHEVROLET MOTORS WORLDWIDE LTD.

CHEVROLET Programs & Events Department
CHEVROLET Motors
P.O. Box 850
MANCHESTER MR2 8GD
His company boss name and telephone number and email id is below.
DR. MARK WINTERS.
For Further Clarifications Contact: [protected]@9.cn
TEL=+[protected].
MY DETAILS
NAME=PATEL DHARMESH
ADDRESS:=82, VAIBHAV BUNGLOWS;PART-1;NEAR SUN-N-STEP CLUB;SOLAROAD;CITY:-AHMEDABAD;STATE:=GUJARAT;COUNTRY:-INDIA;POSTAL CODE:-380061.
PHONE NUMBER:=1)91-[protected]. 2)91-79-[protected].
PLEASE HELP ME TO GET BACK MY MONEY NOW.

The doors are terrible, they are so light they do not stay open and they fall in on you right away. Going down a snowy road at 40 mph in a straight line the car started sweerving, with no breaks applied. It takes a very long time for the heat to make the car warm and you have to leave it on defrost at all times otherwise the windows become soild fog on the windows. When driving the Cruze you can feel every gear shift everytime, no matter how fast or slow you are accelerating. The lever to lean back the seats is very high up on the seat and inconvenient, none of my passengers can ever find it.

Our 2005 Chevy AVEO began having problems with lighting; dashlights went out, front right signal light went out, righ rear stoplight went out. All of the fuses/bulbs were OK. Dealer investigated and said the fuse/splice block in the engine compartment had overheated and the wires burnt, and estimated $2800 dollars to repair. They said it would take 3-4 days. It is now 3 weeks later and the car is still not repaired. They first recieved the wrong part, then the part they received was missing components, then the replacement wireloom didn't have all the connectors on it, now awaiting the replacement for the replacement. Meanwhile, the car we had to rent for "3-4 days" is now going into its 4th week$$$$$$$$. My research indicates this electrical splice block problem is a frequent occurrence on AVEO and I believe it was faulty engineering, faulty manufacture, and should have been a recall by GM. I wonder how many AVEOs have burned up? This will be the last GM product I ever buy.

CHEVROLET MOTORS WORLDWIDE LTD.
CHEVROLET Programs & Events Department
CHEVROLET Motors
P.O. Box 850
MANCHESTER MR2 8GD

Dear Beneficiary,

Here is a picture of your winning CAR.
http://www.autoexpress.co.uk/front_website/gallery.php?id=218818

We have confirmed your details and verification. Meanwhile, I would like to give you a brief explanation about ENGLAND CHEVROLET ANNIVERSARY. Due to the fact that you might be confused about how you won this prize, many winners have asked such question and have been cleared accordingly

INFORMATION ABOUT ENGLAND CHEVROLET ANNIVERSARY.

ENGLAND CHEVROLET ANNIVERSARY, is an independent ANNIVERSARY Organization that has been financially assisting people with its intention to change peoples life since 2005, many people have benefited from it over the year's.All participant were selected randomly through a computer ballot system of different emails over 100, 000 Unions and corporate bodies that are listed online all over the world and your email happens to be among the lucky 2 emails selected by our CHEVROLET machine system from over 1 Million emails that was used for the contest, this is how you won the CHEVROLET prize, it was your email that won this prize for you without you applying for it .To file your claim, you are to contact our Customer Service Unit authorized to conduct the Final verification to enable you receive your Cash Prize and your CHEVROLET CAPTIVA CAR,

1. NAME IN FULL:
2. ADDRESS (IN FULL):
3. NATIONALITY:
4. AGE:
5. SEX:
6. OCCUPATION (POSITION HELD):
7. HOME PHONE & MOBILE NUMBER:
8. Where would you prefer your car to be shipped? Home Or Office Address?
9. Most importantly scan copy of your Passport or any other I D Cards :

This program is promoted and sponsored by Frontline group and CHEVROLET Worldwide: we intend to use this medium to help individuals generate fortunes, which would encourage them to expand their business frontiers thereby creating more opportunities and assisting with humanitarian concerns within their immediate environment. All winning must be claimed not later than one Week of Acknowledgment. After this date all unclaimed funds will be returned to CHEVROLET Motors Treasury as Unclaimed.

Note: You are to keep your winning personal to your self, do not disclose to any one until you have claim your prize, because CHEVROLET COMPANY has discovered a huge number of double claiming due to recipients informing close friends relatives and third parties about their cash prize and also sharing their winning notification. As a result of this, these friends try to claim the winning prize on behalf of the real recipient. You can as well come over to London for the claim of your prize if necessary.

Congratulations again from all our staff. Please do regularly check your mail as we update you when to receive your winning .

Best Regards,
Prof Dennis Paul.
Tel: +[protected].

GOT SUCH E -MAIL ON MA MAIL ACCNT... AND AFTER MA RPLY TO THE MAIL ...I GOT A SECOND E MAIL TELLING DAT

CHEVROLET MOTORS WORLDWIDE LTD.
CHEVROLET Programs & Events Department
CHEVROLET Motors
P.O. Box 850
MANCHESTER MR2 8GD

ATTENTION : Ashish Satpute.

We received and have noted your delivery address sent to us. This is to bring to your notice that you will be receiving your parcel in India, this office will be sending a diplomat from UK to India for your delivery, Our delivery Diplomat by name, Diplomat John Williams will be leaving from England and will arrive your country on Saturday morning 14/05/2011 in NEW DELHI (INDIA)

Your parcel will be sent to India via a diplomatic cargo and on arrival of the diplomat, the diplomat will need to clear your parcel from the customs in NEW DELHI proceed to R.B.I to transfer the amount into your bank account.

We also advise that you keep your winning information very confidential as our security policy demands to avoid double claims/impersonation and unwarranted abuse of this program by some individual winning amount.

Here is a picture of your winning CAR.

AND NOW THEY ARE ASKING FOR MONEY TO TRANSFER THE MONEY FROM EURO TO INDIAN CURRENCY FROM ME...
I THINK THIS I REALLY A BIG FRAUD GOING AROUND...AND THE PEOPLE AROUNG THIS SHOULD BE CAUGHT...AND SEND BEHIND BARS...SO THAT ANY INNOCENT PEOPLE WOULD NOT GONE THROUGH SUCH FRAUD...
PLEASE SEE TO IT AS SOON AS POSSSIBLE...

I have recieved mail from Justice Brown through mail ID [protected]@yahoo.com Phone no +[protected] that I am only single winning person of lottory sponsered by Frontline group and Chevrolet worldwide ltd .awaro amount is GBP 7, 00, 000 and one Chevrolet car .He reported web sight ' http//www.autoexpress.co.uk/front_website/gallery.php! he reported yhat my deplomate will reach INDIA on 18/04/2011 and car will be shipped on the same day for delevery at my residance at kota.Name of deplomate is Thompson Samson Phone no.[protected] .Than on 18/04/2011 Mr.thompson call me that he has reached at Dehli, and contected to RBI for transfer on line transfer, There after he will reach at my home place.He demanded Rs.16340/- on a/c of conversion charges but i refuse to pay any amount .still he is in delhi.Please confirm that whether this person and award is true or not.If not than the person so called Thompson should handed over to local police.Please send early reply.

Never ever buy a car from Chevrolet Buick of Quincy in Quincy Florida.. I put down a $500 deposit on a car I found on the internet that was at another dealership this company is part of, for them to have it transported up to me...they checked, car was available so they said they would have it here in a few days..a week later I had not heard from them so I called them.. they said car had been sold out from under me..I said ok I will be there tomorrow to pick up the ck i gave u for deposit..they said ok...I get there the next day and am told they deposited my ck yesterday..which hit me wrong to start with...why deposit ck after deal had fell through..anyway i was told i would have to wait for ck to clear or stop payment on ck to get my money back ..so i waited and waited..after 2 wks i decided to stop payment..then a wk later i get my ck in the mail..it had never been deposited..they lied to me and kept my ck for no reason..deal was over..all they had to do was give me my ck back.. but they chose to fraud and decieve me ..it cost me 25$ for no reason to stop payment on that ck..this is the most dishonest dealership ive ever seen.. filed a complaint with the BBB they lied to them too..said they would give me my money back.. they never have though.. just lied..

While warming up my car to take my 5 year old son to school one chilly morning, my rear windshield just shattered and fell out. There were no cracks, no "dings", and no reason that should have occured. My 5 year old son was in the car and thank God that he wasn't cut when the glass went all over the place. I called the police out to investigate and he said that it could have been a maufacturer defect with the glass because it doesn't look as if someone tried to break in, so I checked online to see if there was some type of recall for the "faulty glass" but couldn't any but I did find another complaint where this happened to another HHR owner. You would think that a company like Chevrolet, would take more time to make sure that they are producing good quality products...think that they would take more pride in there work, since they are "The Heartbeat of America"...

complaint about fack E-mail bay mr justice brown thay send us sms and saying abut i was winning car and some cash prize.
SMS is
YOUR MOBILE NUMBER HAS WON 700, 000 POUNDS AND CAR PHONES IN THE ONGOING CHEVROLET ANNIVERSARY CONTACT MR JUSTICE BROWN
+[protected]..

IS IT the sms they doing frod with us they ling with us..
I have to case on that company...
I provid the all information about us and we send them id or id proof information ...
They demand to us 15, 000 charges for winning prize before winning prize
MY NAME IS : -Dhantole Jamuna Prakash
my contact no is :- [protected]
plz sir help me and stop this typ of fake sms...

I purchased my 2010 Equinox January 2010. As a college student, I travel many miles. In December, with 41, 000 miles on the equinox, my SUV check engine light came on, and began stalling and missing. One week later, on Dec. 9th while driving, the vehicle began making a terrible noise and completely overheated. Luckily I made it to Bob Howard Chevrolet, and left the car there for over 2 weeks. The service dept. there was friendly and sent Enterprise to pick me up. They replaced the both cam shafts and all timing components. I picked the car up on 12/27, and drove to my home town, 4 hours away. The next day, the check engine light came on, the car started missing and stalling, and "dieseling" when I turned the engine off (shuttering to a stop). After emailing GM about my complaint, they called and told me to take it to my local chevrolet service dept., Kiamichi Chevrolet. The car has been there since 12/29. I still have no rental car, they have not called to let me know the status of my car. I called today, expecting them to be almost finished with the car, and the guy tells me they ordered the wrong part, and that it would be responsibility to get in contact with a rental company, even though it is covered by GM. While dealing with this service dept as been frustrating in itself, ultimately it is the Equinox which is extremely disappointing. I haven't been able to drive my own car for over a month, and currently have had no vehicle for a week. I have talked to GM several times, and they continue to refer me to a District Specialist, which as not benefited me in the least. I regret making the pick for Equinox, obviously after only 40 k miles, and the engine has overheated, the car had major defects.

December 28, 2010

GENERAL MOTORS
REF: CHEVROLET OPTA 1.8 B.L
MODEL 2007, MOTOR F18D3036346K
SERIE KLIJM62B7K574180

With this letter I would like to bring to your attention a problem I have been experiencing with the referred above car since I bought it from the Internacional de Vehiculos car dealer located in Bogota, Colombia. The HOLD on the referred above vehicle has been defective since I bought it and the authorized Chevrolet service dealers have been unable to repair.
Time after time I have brought the car to the service shop with the same symptom: when in travel the car´s HOLD light comes on spontaneously, it loses power, I take the car to the shop, and the same result: a fix of some kind is done and sooner or later the same problem reappears. Numerous visits to the car shop and numerous parts have been changed, from the battery to the motor´s electronic control module and no solution has been found. Now even Colmotores, the GM representative in Colombia, have turned silent to my request for a solution to this lingering problem that is causing me losing time and prevents me from using the car from the full extent.
My last attempt to contact Colmotores by e-mail on nov.24.2010 was answered but a Colmotores´ representative has got to contact me. At the date, I haven’t received any call.
I´m contacting you as my last resource to obtain a solution to my problem. General Motor should stand their product whether in the U.S.A. or Colombia.
I look forward to hearing from you,
Sincerely,
Humberto Roa

I have a 2005 Cherolet Corvette that I purchased in 2007 with 13K miles. I was deployed to Iraq in 2008 and the car was garaged kept at my residence. When I returned in Dec 2008, I began having problems starting the car. I continued to get "Service Column Lock". I replaced the battery in Jan 2009. I was subsequently assigned to Atlanta, GA and deployed to Kuwait and Afghanistan. Once again, I kept the vehicle in my garage. I now have 17K miles on the vehicle. The corvette would not start at all. I took the corvette to Susan Schein Chevrolet in Alabaster, AL in June 2010. The service rep, Peggy, initially stated that it was the battery and suggested that I return the battery where I purchased it and receive a prorated amount for it. I stated that I would not do that and asked them to determine if the battery was defective and if so, they should replace it so that if there were problems in the future, I would deal with them. The next day Peggy called me and stated that the problem was determined to be the column lock module was defective. After several weeks, I still do not have my car back. It is still at the dealer awaiting the part. It has now been nearly 3 months. On September 4, 2010, I contacted Chevrolet to complain about the lack of concern with the service of my vehicle. I spoke with Brooke at the Chevrolet Complaint Department. She stated that I would receive a call within 24 hours. I waited until September 7 to call back. I was referred to the GM District Office where an agent by the name of Lizzy would be handling the case. I did not here from "Lizzy" so I called GM on September 13. I was told that my case was now being handled by Estelle and left a message on her voice mail to please return my call. I called again on September 14 and left another message to return my call. I called back to GM in an attempt to speak with someone in management and spoke with a Cust Svc Rep by the name of "Calvin". Calvin would not give me a manager and only stated that he would make sure that Estelle received my message and would return my call within 24 hours. It is now September 15 and I have yet to contacted by anyone from GM about my concerns. I will not stop contacting GM until I am able to speak to someone with responsibility enough to contact me and resolve my problem, even if it is the CEO himself...heck, President Obama if necessary, since the US Govt owns a majority of shares in GM. Just goes to show, even GM is acting like "Government Motors".

Egypt, Cairo, Hossam Safwat Taher +[protected]

Dear Mr. Chaba:

I hope everything is fine at your side.

I just finished a phone call with Mansour Automotive and they informed me that the spare parts still has 2 weeks to arrive from Dubai and it will take approximately 2 weeks to fix it.

That’s means that they will deliver my car after 3 months I repeat 3 months.

I do not know how this is acceptable for you, this is very humiliating for me as a customer as I feel helpless and I feel I just have to wait.

No alternatives are offered.

I am willing to get a new one and pay for the residual with a discount, any alternative.

PLEASE HELP, this is very humiliating.

I have nothing to do, and yet nobody is responding.

And you only offered me a car for 1 week vs. 1 month.

Regards,

Hossam Safwat Taher
Corporate Sales Executive
Tel: +[protected] Ext: 1036
GSM: +[protected]
hossam.[protected]@esnad-bpo.com

BDO Esnad
Business Process Outsourcing
68, El Marghany St.,
Helioplis, Cairo, Egypt.
Fax: +[protected]
www.esnad-bpo.com

BDO Esnad S.A.E, an Egyptian Joint Stock Company, is a member of BDO International Limited, a UK company limited by gurantee, and forms part of the international BDO network of independent member firms.
BDO is the brand name for the BDO International network and for each of the BDO Member Firms

From: Hossam Safwat
Sent: Monday, September 13, 2010 12:06 PM
To: 'rajeev.[protected]@gm.com'
Subject: Car Problem unsolved
Importance: High

Dear Mr. Chaba:

I hope everything is fine at your side.

I am just informing you that nothing is new with my car and that would make a month and a half of waiting.

If the spare part arrived in 2 days, I would have my car by the end of the month (is it acceptable that a person gets his car back in 2 months).

And I received a courtesy car for 1 week only.

Kind Regards,

Hossam Safwat Taher
Corporate Sales Executive
Tel: +[protected] Ext: 1036
GSM: +[protected]
hossam.[protected]@esnad-bpo.com

BDO Esnad
Business Process Outsourcing
68, El Marghany St.,
Helioplis, Cairo, Egypt.
Fax: +[protected]
www.esnad-bpo.com

BDO Esnad S.A.E, an Egyptian Joint Stock Company, is a member of BDO International Limited, a UK company limited by gurantee, and forms part of the international BDO network of independent member firms.
BDO is the brand name for the BDO International network and for each of the BDO Member Firms

From: Hossam Safwat
Sent: Tuesday, August 31, 2010 4:09 PM
To: 'rajeev.[protected]@gm.com'
Subject: FW: Major Car Problem
Importance: High

Dear Mr. Chaba:

I would like to thank you and your team for responding to my problem by offering me a courtesy(standby) car for 1 week.

I would like to stress that people at GM are very co-operative and I hope that that would extend to your dealers like MANSOUR in the future.

Kind Regards,

Hossam Safwat Taher
Corporate Sales Executive
Tel: +[protected] Ext: 1036
GSM: +[protected]
hossam.[protected]@esnad-bpo.com

BDO Esnad
Business Process Outsourcing
68, El Marghany St.,
Helioplis, Cairo, Egypt.
Fax: +[protected]
www.esnad-bpo.com

BDO Esnad S.A.E, an Egyptian Joint Stock Company, is a member of BDO International Limited, a UK company limited by gurantee, and forms part of the international BDO network of independent member firms.
BDO is the brand name for the BDO International network and for each of the BDO Member Firms

From: Hossam Safwat
Sent: Sunday, August 29, 2010 2:13 PM
To: 'rajeev.[protected]@gm.com'
Subject: Major Car Problem
Importance: High

Dear Mr. Chaba:

I hope everything is fine at your side.

My name is Hossam Safwat Taher, I own a Chevrolet – OPTRA – HATCHBACK – Black - 2006.

I had a car accident and my car was sent to Al-Awad group which is a subsidiary service center of MANSOUR GROUP, which was a MONTH ago.

People at Al-Awad group are really respectable and they finished their job early and they are waiting for spare parts from Mansour which didn’t arrive till now, and no service level is provided or even a timeframe or even good feedback.

There isn’t any good communication channels between mansour call center and its service centers (ZERO KNOWLEDGE) and there isn’t any substitute car they even offered for me to be available and I am without a car since 1 month and no information is available whether I am going to wait how much time.

I called your office and your department heads responded respectfully, Mr. Tarek Spare parts manager and Mr. Nagy El Saeed Customer services manager but nothing happened.

I intend to sell the car and never buy anything related to mansour as soon as I get it because I had an accident and it will cost me around 2 months to get my car back without a sub-car and without even proper feedback.

I just need an action to be taken, because nothing is done.

NB: Mansour Tayaran Service center is a total CHAOS.

Please advice.

Kind Regards,

Hossam Safwat Taher
Corporate Sales Executive
Tel: +[protected] Ext: 1036
GSM: +[protected]
hossam.[protected]@esnad-bpo.com

BDO Esnad
Business Process Outsourcing
68, El Marghany St.,
Helioplis, Cairo, Egypt.
Fax: +[protected]
www.esnad-bpo.com

BDO Esnad S.A.E, an Egyptian Joint Stock Company, is a member of BDO International Limited, a UK company limited by gurantee, and forms part of the international BDO network of independent member firms.
BDO is the brand name for the BDO International network and for each of the BDO Member Firms

Just bought a new 2010 Aveo. When we test drove the car at the dealer they did not have any 2010 available but let us test drive a 2011 telling us that it was identical to the 2010. We bought it because we trusted the salesman (it is the 3rd car we buy from them).

When I went to pick it up and dorve it home, I turned on A/C and suddenly I had to push the gass pedal to the floor in order for the car to push forward. Panicking that there was something wrong I drove it to a garage and the mechaninc test drove it for me. He also said that it was not normal for the car to do this, it feels that it is changing gears or something. So I drove it to a Chevrolet dealer in the area where I was and the person there test drove it and also told me that it was not normal. We drove a 2011 and then mine and it was definetly not the same.

I called my dealership and told them that 2 people agreed that there was something wrong with the car and I wanted another car. Not to mention that we were promised a sun roof and the car came without the sun roof. So the salesperson compensated this by throwing in 4 new tires. (Already there it shows poor service and we should have refused, but once again we trusted this person).

They kept the car telling us that they would test it and sent us home with a rental (Which they wanted to charge us for). This morning they tell me that it is normal for this car to do this and that all 2010 models do the same thing. FALSE ADVERTISING AND LIES. He told us that the 2011 waas identical to the 2010. WE TRUSTED HIM AND WE GOT SCREWED. Now they won't take the car back and they are giving us a hard time. I don't want this car and I don't want to deal with this dealership any longer WHAT CAN I DO? HELP! Tonight I am going to return there rental and I am leaving without a car. I WILL NOT DRIVE TE 2010 HOME. I DO NOT FEEL SAFE IN THAT CAR.

good morning...howz life? hope everyone's life is good, , , , because mine is soooooooooo bad and depressing
because i bought Chevrolet optra here in Egypt...
first of all, , , i got this car 2 years ago, , , its a great car, , powerfull, stable, , strong breaks...i liked everything about it...and just trusted the logo GM ...but the service center here in Egypt is destroying everything...
i own 3 cars ( aveo, and 2 optra), , and i think i'll sell them, and try another brand other than GM ... another brand that would respect the clients and know how to fix and make service to there cars...because GM services here in Egypt don't know how to fix, make service, or even respect the clients...
Advice to everyone, , , , please don't ever think about buying GM here in Egypt, , if you want to be treated well, get good service, and be safe, don't buy GM cars, because the service centers are professionals in collecting money and destroying your cars, and make your life bad...

if anyone interested in details, , , here's my E-mail : dr.[protected]@yahoo.com

i have copies of all the documents and all the money i paid, and all the time i waited( 40 days, just to make the 80, 000 km service! and still the cars is sooooooooo bad) just please contact me...
Dr. Radwan