Chess Telecomtelephone line and broadband

This review was posted by
a verified customer
Verified customer

I was miss sold a telephone and broad band package which was to be no more then £38 per month. The first month it was £40.50, the second month it was £40.45 and the third month it was £48.54. After that it has steadily increased to £65 per month and now it has gone up to £95.

When I stared the contract I should have had telephone land line and the fiber optic supper fast broadband. The contract started in Jan 2014 and lasted for 1 yr, but in Feb 2014 there was a fault on the line so I had no telephone and no broadband. I had no service for four months and the engineers came out four times. Twice I was charged £125 for not being in but I had phoned and canceled one appointment and the other time the engineer never came out to my property but said he had.

My business is Dependant on the Internet and I can't work without it. Eventually after four months a contractor engineer came out and fixed the fault but sated that the wiring in the street box was in a real mess and wasn't surprised that nothing worked. He also stated that I hadn't got Fiber broad only the basic broadband.

I complained about this and was given the option of no broadband and paying the remainder of the contract or starting a new contract which lasted two years. In order not to go out was business I had not canceled my previous provider and continued to use them, with the intention of staying with chess telecom. But when I complained that they were in breach of contract by not providing a service for four months they insisted that I could not cancel the contract until the two years was up or I would have to pay the remainder of the two years up front to cancel or they would take me to court for the outstanding money.

I have not used the service since but have being paying £65 per month ever since. I want to cancel the contract in April 2016 and want four months payments refunded for the period of no service. As they are in breach of contract I feel they should refund the whole two years payments. I am sure they won't do that so I will settle for the four months refund.

If I had known they were part of BT I would never have used them as a provider because of the way BT treats its customers.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.