Chem Dryruined carpet

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Verified customer

Chem Dry ruined our carpet. The technician ripped the carpet while cleaning and admitted the mistake to my husband. Chem dry sent out someone to repair it. This person claimed that our dog ripped the carpet and then proceeded to "fix it". It looked terrible after he fixed it. I waited months to hear back from Chem Dry. Finally today they told me that there is nothing they can do to fix it and blamed it on our dog. There are no other problems like this on our carpet. If it was our dog he would of done that to the rest of the carpet. It happens to be torn right where the Chem Dry company was spot cleaning. This company should be shut down!!


  • Ji
    Jill and Roger Jul 08, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I am a senior homeowner who has had many types of carpets and area rugs cleaned over a half of a century. I live in Sonoma County, CA and use to live in Marin County and in San Francisco. I had used Walsh's Chem Dry once in Marin Co before had berber carpet and wool area rugs when we were on a limited budget. I thought Chem Dry was too expensive and didn't use again in Marin Co. After moving to a retirement community where we own our own home, I tried Walsh's Chem Dry again after steam cleaning had damaged wall to wall carpets. A young senior aged man had purchased one of the trucks and equipment when the Walsh's Chem Dry owner sold his franchise. He did all the work himself and was happy to move furniture, and before the first time he came by to give me an estimate of the price, but he retired a few years ago. I was pretty satisfied with his cleaning and he didn't use the rake on my polyester olefin berber carpets and wool loop area rugs. He could keep the prices down some because he wasn't sharing the profits since he was owner/operator. I made the mistake of going by North American Chem Dry's reviews on Yelp - my daughter warned me not to go by their reviews. The young man that the owner sent out was very rude to me, and I didn't realize until the end that he had used a rake on the berber carpets and on the wool loop area rugs. He insulted me and then his boss, another younger man who owns the franchise called me, and I let the answering machine take the message in which he insulted me and insisted that all of the previous carpet cleaners lied to me, and how the rake is all important to their one of a kind cleaning. I tried to point out to the carpet cleaner all the bumps in the yarn loops that the rake caused, and he just kept insulting me stating that he had training from Chem Dry and was a certified expert. The owner said that all the carpet cleaning companies I used in the past including Walsh's Chem Dry which has been in business since the 1980s lied to me when they didn't use the rake. I looked online and in Chem Dry's own ad from their corporate headquarters in which they are selling the rakes to the public, they stated that the rakes weren't to be used on berber or wool rugs. He also insisted on taking my area rugs outside on the driveway where there might be car grease and there are bird droppings all over. He said they would move too much if he cleaned them on the hard floor in the family room - no other carpet cleaner including Walsh's Chem Dry ever had to take the rugs outside before. I don't see how North American Chem Dry got a "Diamond Certification" and my husband and I no longer have any trust in the "Diamond Certification". Thank goodness my wall to wall berber carpeting and wool area rugs are pretty old. Chem Dry is a ripoff and having a young man in his 20s and the owner who is in his 30s or 40s, talk to me the way they did is unbelievable and disgusting, especially when we paid almost $400. I have literally had carpets cleaned almost 50 times and have never been verbally abused and we have to look at small bumps of yarn fiber all over the carpets and rugs, similar to what our late cat did in a few places where she sharpened her trimmed claws. Jill W Oakmont, Santa Rosa, California

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