The complaint has been investigated and
resolved to the customer's satisfactionResolved Chem Dry — Not professional carpet cleaning
resolved to the customer's satisfaction
I want to have someone to clean my carpet and I used Chem-Dry Carpet cleaning service in other state before. I was petty happy about what I got. It was two man crew using truckmount powerhead equipments. The service was included pre-spray treatment, pre-vacuum carpet, Chem-dry chemical treatment, using powerhead equipment to remove dirt and soil. My carpet was nice after the cleaning so I decided to look for another Chem-dry company again. I was looking for any Chem-dry company in Bucks County then I found "Chem Dry by the Millers'coupon in clipper magazine. I scheduled my carpet cleaning with them on Aug 27 2009.
I am really disappointed regarding the service I received. There was only one man crew for the carpet cleaning. Everything will cost extra with coupon. The equipment is not powerhead or truckmount system because you need to request it and it cost extra. The pre-vacuum carpet was done carelessly and not thoroughly. Because only one man came, so he cannot lift any heavy furniture. My wife and I were moving the furniture for the person.
The person used very a little chemical solution so the carpet will dry faster but it was not enough to remove tough stain. He used a cotton pad attached to the extractor head and there was no vacuum connected to it. So he was just rubbing the carpet fiber with that cotton pad. Because the pre-vacuum was not done properly, they were rubbing the dirt and other stuff together on the carpet. They claimed that the dirt and soil will be lifted up by the chemical but I need to vacuum myself after the carpet is dry. The corner was not treated due the round head equipments. The guy finished living room, the hallway and master bedroom less than one hour. The time was even shorter than the time I spent to vacuum the carpet only.
I am very disappointed regarding the service. When I discussed how other Chem-dry company did their job with the guy did this job. He just claimed that they are in business for a long time and other customers are happy. And other Chem-dry company went out of business because they gave away free pre-spray, using trunkmount powerhead system, blah, blah, blah. I will not use their service anymore and I strongly suggest you do the same.
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