Check My Reference

I purchased the service "Check my References" online via the Check my Reference Website in January 2023. I paid them $29.90 and then a customer representative contacted me and said she was working on it. After a month with no correspondence from them or her, I contacted her and asked her how it was going. I received a response that she had been trying to get my reference with no success and she asked me if I wanted a refund. I then said yes... please refund me. Then there was no response again and after several messages I still haven't received my product nor a refund. I have attached messages etc. This is a sampling of the messages I exchanged with the customer representative. There are more. I also went on the Check My References website and wrote the customer service department and asked for a refund to no avail.