The complaint has been investigated and
resolved to the customer's satisfaction
CheapTrips.comVIP Membership

I purchase a Trip membership from 2 years ago (June 2007). At that time they sent me 2 coupons for myself and a friend. I asked at that time about additional charges. They called and made me an offer I couldn't refise. After sending all kinds of supporting documentation about how inexpensive their travel was, etc--I purchased the additionasl $200 upgrade to become a "VIP" member with a completely separate phone number to contact. When I attempted to book the flights, they gave all kinds of reasons that those "coupons" couldn't be used. Then they finally expired. Now when I try to log on to their website, I see that they are no longer in business. Since this was supposed to be a "lifetime" membership (and as I look in the mirror today--I am still alive), I feel as though I have been duped by this scam company. Any assistance I can receive from you to get my money back would be very much appreciated.


  • Ri
    Ripped off Kat Dec 02, 2010

    I purchased a lifetime VIP membership through cheap trips. I actvated 2 certificateS for free round trip airfare with the purchase of a 7 day resort stay. First I went to the site to book the reservations. The site did not work. It did not allow you to book reservations. I called the number on the site. I got a answering machine. Red Flag!!! How can you have a travel businesss without travel agents to answer the telephone. BEWARE PEOPLE DO NOT BUY A MEMBERSHIP TRAVEL PACKET THROUGH CHEAP TRIPS.ORG. A BIG RIP OFF!!! YOU WILL LOSE YOUR MONEY AND GET NOTHING IN RETURN.

    0 Votes
  • Al
    AlphA2010 Jul 07, 2010

    I paid for the VIP membership back in 2004 and never used it. The membership expired in 2007 and I just now (in 2010) noticed it. After reading all the negative comments about this site I'm glad I never got the chance/urge to use it although now I feel stupid for paying the $129 for the upgrade. By the way, this company has changed their website from to; that's probably why no one can log in. Unless of course some other company now claims the site and that's why the old company switched to Good luck to everyone who is trying to get their money back, but I wonder if the ACA can help, or BBB?

    0 Votes
  • Di
    Disgusted in Smithfield Oct 23, 2009

    I agree, cheap trips is a rip off. I've been waiting for my refund for 5 months. If you call that so called customer service number, all you get is the run around and a bunch of excuses as to why your refund has not been processed. Then they give you a specific date and time to call the refund manager (more crock!!!). You call him and it's the same old song, just a different tune!

    Disgusted in Smithfield!

    0 Votes
  • Pa
    Pahrump Oct 12, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I also have a lifetime membership and can't get into the site. Is there a law sue against them pending, if so I want my money back.

    0 Votes

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