Cheap Fare Guruairline tickets/customer service

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a verified customer
Verified customer

Bought airline tickets in january 2016 from slc to ams and due to a medical emergency was not able to fly on departure date.. Cancelled a day ahead (after 2 hrs on hold with cheapfareguru) finally was able to cancel flight and receive a confirmation email stating that i had re-issue credit with the airline and would have to re-book directly with them. Have now called delta/klm directly and they told me i can only re-book with cheap fare guru's re-issue desk since delta/klm does not have access to the "bulk" ticket pricing the tickets were issued under. I have now spent hours and hours listening to "your call is very important to us, please don't hang up ..." have also emailed them asking them to call me but to no avail-- so it would seem that since delta can't re-book directly as guru says and guru won't answer or respond, i appear to be out of luck!! BEWARE of cheap fare guru

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