Cheap Fare Guruairline tickets/customer service

M
This review was posted by
a verified customer
Verified customer

Bought airline tickets in january 2016 from slc to ams and due to a medical emergency was not able to fly on departure date.. Cancelled a day ahead (after 2 hrs on hold with cheapfareguru) finally was able to cancel flight and receive a confirmation email stating that i had re-issue credit with the airline and would have to re-book directly with them. Have now called delta/klm directly and they told me i can only re-book with cheap fare guru's re-issue desk since delta/klm does not have access to the "bulk" ticket pricing the tickets were issued under. I have now spent hours and hours listening to "your call is very important to us, please don't hang up ..." have also emailed them asking them to call me but to no avail-- so it would seem that since delta can't re-book directly as guru says and guru won't answer or respond, i appear to be out of luck!! BEWARE of cheap fare guru

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.